Subscriber Discussion

Genetec & Mercury Mr62e Reader Latency Issue

VT
Vicente Tormo
•Nov 24, 2020

Hello,

I am looking for a bit of help from the community since we have exhausted all options.

*** ****** **** ********* ******** ****** Control **** *****'* *** **** *******? We **** **** ******** ** ************ where ** *** ************ ******* ****** between *** ***** ******* *** ******* MR62e ***********, **** ************ **** *-** to ** ******* ** *****. ** have ***** *** *** ***** *** this *** **** ********* **** ******* Tech *******.

- ********** ***** ** **** *** and *****

- ******* ******* **** ********** & external ***

- ******** ********

- ******** ******** (**, ** & MR)

- *** ********* **** ***** (****, 19200, ***** & ******)

- ****** & *** ****** ****

- ****** ********

- ****** ***** *** **** *****

*** ******* **** **** **** ********* to **** ****** *** *********, ** you **** *** *** ********** **** Synergis *** *****'* * ***** **** to **** **** ***. * ** sure ** *** *** *** ***** company ** *** ***** **** *** installed **** *************.

******!

Avatar
Brian Rhodes
•Nov 24, 2020
IPVMU Certified

*** ******* **** **** **** ********* to **** ****** *** *********

*** *** *****'* *** ********* ** Cloudlink? ** ******* ******* *****?

VT
Vicente Tormo
•Nov 24, 2020
In reply to Brian Rhodes

*** *****'*, ******'* *** ********* *** connected ** *** *******. ** ****** tool *** *****'* *** ********** ***** the ****** ** *** ***** ** with ****'* ** *** *** *****'*.

Avatar
Brian Rhodes
•Nov 24, 2020
IPVMU Certified

***** ***** ******? ** *** ****** firmware ******* ** *****?

VT
Vicente Tormo
•Nov 24, 2020
In reply to Brian Rhodes

******* *****-**-******

****** ** ***.*.*.** & ***.*.*.* (**** results)

(1)
Avatar
Brian Rhodes
•Nov 24, 2020
IPVMU Certified
In reply to Vicente Tormo

*** **** ****** ******* - ** Signo ***** '**' ** '**' *** OSDP?

VT
Vicente Tormo
•Nov 24, 2020
In reply to Brian Rhodes

*****'* **** ******* **

Avatar
Brian Rhodes
•Nov 24, 2020
IPVMU Certified
In reply to Vicente Tormo

*****'* **** ******* **

*** ** ***** ** ** ********** for **, *******?

VT
Vicente Tormo
•Nov 24, 2020
In reply to Brian Rhodes

*******, ***** ** ********** *** **

Avatar
Brian Rhodes
•Nov 24, 2020
IPVMU Certified
In reply to Vicente Tormo

*******, ***** ** ********** *** **

*** **, *'** ***** *** *** Mercury ** *** **** **** *** here.

VT
Vicente Tormo
•Nov 24, 2020

****** *****, ** *** ** *** nothing *** ** *** ** ***** reader ***** **** ***** ** *** Cloudlink *** *** ** ****. ** do *** **** ****** ****** ** Mercury ** ** **** ** ** via *******'* **** *******. ***** *** a ****** ** ***** ****** ******* Systems ***** *** ***** *********** *** we **** *** **** **** ** find ****** **** *** ******** **** these ***********.

TL
Thibaut Louvet
•Nov 24, 2020

** ********,

** *** ******** ** *** ****** Control ******* ***** ** *******, * am ***** ** **** **** *** are ****** ********* ********** **** **** deployment. *’* **** ** ******* **** we **** **** ****** ********* **** issue ****** *** ********* ********** ****** in *****. ** ********, ** **** also ****** * **** **** *******/*** to *********** **** ********** *****.

**** ******* **** ** ***** **** of ** *** ******** ******* ****** with *** ******* ** *** ******* HID, *** *** ******* ***** **** in ********.

** *** ******** ** *** **** to ** ** *** ****** ********** help.

VT
Vicente Tormo
•Nov 24, 2020

** *******,

****** *** ******** ***, **** ** of *** ******* ** **** ********** project ** ** **** **** ****** over * ******** **** ** ********* experiencing ***** ****** *** **** ******* 85 ******* ****** ****** ** * weeks.

** ** **** * **** **** indeed ******* * ****** ** ***** to *** ******* ******** **** ** IPVM ** *** ** ****** *** experience **** ***** ****** **** *** MR62e **********.

Avatar
William Byrne
•Nov 30, 2020
IPVMU Certified

***** *******,

**** ********* *** ******** **** ****** for *** ** *** ** *** mean **** ***** *** *** ******* for ** ****** **** ******* & Mercury/HID.

*. **** ******** ** *** **** the ** ** ***** *** *** MR62e *****? * ***** ********* *** latest.

*. **** *** *** ***** ******** the *******? *** *** *** *** issue **** *** **** *** * or * ******* ** *****'* ****** or **** *** ******* ****** **** MR62e's? ** ** ******** *** *** to *** **** ***?

*. **** ** **** ******* **** a ******** ** * *****? ** you *** * ********** ****, ** you *** *** ***** ******** ******* at ***? **** **** *** ** controller.

*. *** ********* ** *** *******? Is ***** **** ******* *****? * ask ***** ********* ******* * **** seen **** ***** ***** * ****** is ********** *********** ***** ** **** causes * *** ** *********** *******. Possibly ******* * ********* **** ******* at * ****** ** *** ***** the ***** ** *** **** ***** traffic ** ***** ** ** *** same **** (***'** **** ** **** over ** ************ ** **** ***** though).

*****

(1)
VT
Vicente Tormo
•Dec 16, 2020
In reply to William Byrne

** *******,

** *** ********* ******* ******* **** Genetec ** ******* **** ***** ** this *** **** ********** ** ******* in ***** *** ** **** ** in *** ***. * **** ****** the ****** **** * **** **** but **** *** *** ******* ** your *********.

*. ****** ******** ** ******* ****** and *********

*. ******* ****** ***** **** **** when *** **** **** * ***** on *** ******* ******* ** * lp1502 *** * *********.

*. ** ******* ****** (***) **** has **** ****** ** ******** ********, in *** *** ** **** * flat ******* *** ** ******** **** setup ** **** *** *********** *** server *** ***** **** *******.

*. ***** ** **** ********** **** in ***-********* ******** ** ** **** not **** ** ** ** ************** issue ******** ***** ***** ** **** comms ****** ******* *** ****, ****** and *********.

(1)
Avatar
William Byrne
•Dec 16, 2020
IPVMU Certified
In reply to Vicente Tormo

**** **** ****** ** *** ***** any ** *** ****** ********? ** you *** *** ***** ** **** V1 *** ** **** ****? *** MR62e **** ******* **** *****.

**** ***** ** *** ****** ****? I've *** **** ***** **** ********* other ****** ************ ***** **** **** the **** **** ** *** ****.

Avatar
Lynn Harold
•Dec 01, 2020

***** * **** *** **** ** this ***** ****, * **** **** delays **** ***** *** ******** *********. The ******** **** **** "****** ********" - ***** ***? *** *** ****** the ****** ** *** *** ***** wire? *** *** ***** **** * voltmeter ** **** **** ****** ** truly ********?

******, *** *** *** *** **** erase *******?

(1)
VT
Vicente Tormo
•Dec 16, 2020
In reply to Lynn Harold

** ****,

** ***** ***** ****** ******** ********* configuration, ** **** ******* ** ********* this ***** ** *** *** *** this ** ********* ***** ****** ** by *******.

*** ** ***** **** *****.

******!

(1)
UD
Undisclosed Distributor #1
•Dec 01, 2020

**, ** **** * ******** **** same ********. ******* ***** ** ** between **** *** ***** ******. **** activating *** ****** **/***/**/***. *** **** from ******* ***** ** ** ******* and ** **** ***. **** ********* cards ** *** ***** ****** ***** latency ** ** ******** *** * few *******. ** * **** ********** follow **** ********** *** **** *** some *********.

Avatar
William Byrne
•Dec 01, 2020
IPVMU Certified
In reply to Undisclosed Distributor #1

** ** *** **** **** *** reader ** *** ******* *** **** when *** ******* ** ** *** are *** ****** *** *****/**** *** for * *** ******* ***** *** card ** *********?

Avatar
Lynn Harold
•Dec 01, 2020

****'* **** ********** **** * **** learned **** * ******** - ** was *************** * ********'* ******* ****** that *** ******* ** * ****** of *****. **** **** ** *** some **** ****. ****, **** ****** spans ******** **** *****. *** *** readers ******** ** ****** ****** (** MR52s) **** *** ** *** ****** entry ****** ** **** ********. **** the *** ** *** ******* **** these ******, ********** ****** *********. *** panels **** *** *** **** ** NTP ****** ****'** ***** *** * latency *****.

***** ***** ** **** ***** **** an *** *******.

(3)
Avatar
William Byrne
•Dec 01, 2020
IPVMU Certified
In reply to Lynn Harold

**** ** ****, *** ***** **** not **** ** ****** ** ********* NTP ****. *** ***** *** ***** downstream ******* (****/****) *** *** **** from *** **********.

(3)
Avatar
Lynn Harold
•Dec 01, 2020
In reply to William Byrne

**, ** ***** *** ********** ******** his *****'* ***** ** ** *******. Thanks *** *** ****.

VT
Vicente Tormo
•Dec 16, 2020
In reply to Lynn Harold

***** ** ** *** ********** ** the ****** ********** *** ****** *** the ****!

VT
Vicente Tormo
•Dec 16, 2020

**** ** ****** ** **** ****** for ****** **** ** ********* **. This ***** ** ********* ***** ************ by ******* *** **** *** ******* tirelessly ** *** ** **** *** teams ** ***** *** ********.

*** ** *** ******** ** *** system ** **** ******* ** **** around *** ******* ** ********** *** osdp *** ***** ** *** ********* instead ** ****'*. ** *** *** installing *****'* * ***** ******* *** speak ** **** *** ** ******* to ****** *** **** ****.

(1)
UE
Undisclosed End User #5
•Feb 05, 2022
In reply to Vicente Tormo

*** *** **** ***** * ********** with *******/***/*******?

****** **** ***** **** * *** deployment, * ******* ******* **** **** and ******. ****** ****** ** *********.

VT
Vicente Tormo
•Feb 08, 2022
In reply to Undisclosed End User #5

***** *** * *** ******** ******** at *** *** ** **** **** which ** ***** ** *** *** issues ******* ** **** *** ****** it ** ** ******* *** ******** of *** ****** ** ********** *** readers ******** ** **********. ***** ** got *** ******* ****** **** *** mr62e ** **** **** *** ***** config **** ****** + **** ***********.

(1)
UI
Undisclosed Integrator #6
•Feb 08, 2022
In reply to Vicente Tormo

* ** ******* ** **** *** you ********* ******* ******** ** *** cloudlink * *** *** ***** **** was ******** *** **** ******. ** are **** ********* ** **** *** MR52?

******** ***** *** *********** **** *********** and ********* * **** **** ** play ****.

Avatar
François Brouillet
•Feb 08, 2022
In reply to Undisclosed Integrator #6

***** ********** *** **** #*,

* ** *** ** *** ****** control ******* ******* ** *******. *** Synergis ***** **** **** **** * serial *** ** ***** *** *** connect **** ** **** *******. *** can **** **** *********** ***** **** configuration ** *** ******** ******* *********** Guide. *** ******** ** ********* ****** on *** ******.

(1)
UE
Undisclosed End User #5
•Feb 10, 2022
In reply to Vicente Tormo

**** **** ****, ***** *** *** that ****! * ** ****** *** Softwire **.*.* ** *.**.* (***) ******** my ***** **** *** ****** *** a * ****** ***** *** **** read ** ** *********.

U
Undisclosed #2
•Dec 16, 2020

*********** ******* *** *'* ******* ********* just ** ****** **** ** (*********) a **********.

*** ******** * *** **** ****** -- **** *** ***** **** **** the ****** ******* ** *** ******? Not ********** **** ***** *** ** (or **** **'* * ********** ********!), but *'* **** ******* ** *** same ******* ****** ** ** **** can ** ****** ** *** *********** to **** *** ** ** *****.

UI
Undisclosed Integrator #3
•Feb 15, 2021

************ *** ***** **** ****** *** still ** ********. * **** **** will ** ****** ****. *** ***** any ******* ********* *** **** ** Genetec?

UE
Undisclosed End User #5
•Feb 10, 2022
In reply to Undisclosed Integrator #3

* **** ************ ******** *** ***** with * ** ****** ** *.**.* (662) *** ********* ****** ** ******** 11.2.2. ***** *** *********** ** *** OP ** *******.

UI
Undisclosed Integrator #4
•Nov 10, 2021

* ** ************ * **** ******* issue. ** ******** ** ******** ********* though.

********* -> ****** -> ****

********* ***** ** ***** ******* **** very ****** ******* *** **** ********* doors **** *-* ******* ** ******. I **** **** * **** **** with ******* ** **** *****. ***** is ********* ***** ** ******* *** LP1502 *** *** *********. ** *** enable ******* **** *** *** ****** in *** ******* ******** ** *** CloudLink *** ******* **** ****.

UE
Undisclosed End User #5
•Feb 10, 2022
In reply to Undisclosed Integrator #4

* **** ************ ******** *** ***** with * ** ****** ** *.**.* (662) *** ********* ****** ** ******** 11.2.2. ***** *** *********** ** *** OP ** *******. * ** ***** a ******, ** ****, ** *** bench. *** ********** * *** ***** and ***** ** ******* ***** ** no *****.

(1)
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