Genetec Customer Service Experiences?

Hi all,

Recently I requested a Milestone and Genetec trial so see which system would suit our monitoring center' needs best.

Milestone granted a 30 day trial period in instant download.

Genetec gave a auto reply that my 'request' would be reviewed within a week. After a few days I recieved this email, with no further explanation or anything:

Dear Serge,

We have reviewed your request for access to the Genetec Portal. We are unable to give you access at this time.

If you have any questions about your request, please contact us at the following email: salessupport@genetec.com or via the Genetec Contact Us page.

Before I also requested info and a demo they offer via their website, both with still no response after more than a week or so.

I find it very strange that a sales channel of a company works likes this, but it is frustrating at the same time because I want to compare before we make a decision.

Any experiences like this with Genetec?

Thanks.

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