DW Spectrum Remote Client Issue

I've been using HD Witness/DW-Spectrum this year to decide if it will be a good offering to our customers. I have a problem accessing the enterprise server over the WAN with their client software. I setup the profile for the client with the remote information and connect just fine. The placeholders for the video windows on the saved layout all show up, but there is no video. It just flashes connecting. I tried on multiple workstations on multiple networks, even from home, and I have the same issue. Any suggestions?

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