Contracts for Sales?
"Break-FIX" work?
RMM support Work?
Our attorneys first required us to put in writing the services we perform, the expectations we had of clients, and the expectations the clients might have of us. GEEZE that was a lot of work. We defined what we did, and how we did it. Many hours, and $6,000 later, we have a MASTER SERVICE AGREEMENT.... You can google lot's of examples..
Defines warranties, terms, and other T/C's.
We then created individual service attachments that define specific service offerings.
And finally we have a Global pricing and support addendum.
Defines the fees, what constitutes an outage, our response times, standard and extra fees...