Do You Sell Service/Support Plans? Set a Standard

What started as giving the client quality service when they need it has turned into becoming their FREE I.T. Support hotline. We're doing a great job of being the guys they call when they need help, but now it's time to monetize it.

  • What has worked for you?
  • What has failed?
  • Do you attempt to sell the plan with the original sale or do you mention it when they need help 3 months later?
  • What do you charge?
  • What's included and excluded?
  • What software do you use to keep track of service/support minutes?
  • Any other feedback?
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**** *** ******* **** ******. ** **** * ***** *** of ********** *** **** ** *** ******* ***** *** ** present *** **** ***** ***** *******. *** ****** ********* ****** to **** **** ******* *********, *** *** ***** *** ******** period ****. **** **** **** ** *** *** ******* *********** through ***** ********* *******.

*** ***** ***** *** ***** * ******** ******** ** ***** into ** *********, **** **** ***** **** **** **** *** inevitable ******* ***** ***** ****** ** *** ******** ******* ** budgets. ** ***** ********** ***** ***** *** ********** *********** ********, the ****** ***** ** ***** ** **, *** ******* ********, rather **** *** ****** *** ******* *** ** **** *** support ********.

* **** **** **** *******.

** **** ** *********** ** **** **** ****** ***** **** practices *** ******* **********.

* *****, **** ** * ***** ***** *** **********. * suggest **** *** ************ ******* ******* **** *** ******* ***** support/maintenance ********* ** ******* ** ***********, ** ******* (*** ******** extended ********) ** ******* ** *************, ** ***** *** ******** differences.

*'* *** **** **'** *** ** **** ************* **** ************* (we *** ***), ** **** *** ** ********* ** ****** what **** ***** ** ***** ********* (***** ***** ** ****** be *********** ** **** ****).

**** ** **** ** * ************ ** **** :

**** ** *** *********** **** ****** *********** ********* **** ***** customers. **** ****** ***** **** **** *** ***** *********. ** now **** ********* ** ************* ***** *** ** ** ** seven ** ***** ***** *** (*** ******* *** ******* *.* years ***). **** ********* ** **** *** ** ******** *** whilst ** ******* ** (*** **** ** ****** *** **) certain *********** *** ***** ********* **** ********* ******* - **** on-site ******* (!), *** ******** **** ** *** ** *** them **** ** ****** ******* ******* ***** ***** ***** ****. Whilst **** *** ***** ** **** ***** **** *** ******** for *******, **** *** *** ** ***** ** *** *** some ** **** ***** ** ************* *** ******** *******.

*'* ******* ** *** **** *** *** *********** *** **** that, *** ** **** **** *** ****** ********* ********** *** quite ***** ***** ****-**-**** ********* **** ** *** ***** *********.

*'** ******* **** ********** *** **** ** ***** ** ********** further ** ** *** *** * **** ********** *****. **'* a **** ********* *****, ** * ***** ******* ** *****-***** service *** ******* ****** ************ ****** *** ******** *** ** is ***** *** ***-***** ** **** **** **** ******* **** selecting ********* *** ******* ********.