What Software Should We Use To Manage CCTV Support?

Hello, I am curious what software people use to manage their cctv customers.
We have QuickBooks for billing... but nothing to track what equipments each customer has, etc.

For example. When a customer calls into support and I need to have them restart a POE or something... I have to call the install guys to ask where they put the POE.
We are growing now... and they dont always...

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