What Software Should We Use To Manage CCTV Support?

Hello, I am curious what software people use to manage their cctv customers.
We have QuickBooks for billing... but nothing to track what equipments each customer has, etc.

For example. When a customer calls into support and I need to have them restart a POE or something... I have to call the install guys to ask where they put the POE.
We are growing now... and they dont always remember this type of stuff.

We need some software to manage the clients' "account" with us and I dont mean billing.
I mean, what equipment they have, details about the install, when service calls were done, etc.

I would appreciate any suggestions.

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