Camera Not Meeting Specifications, Any Manufacturer Responsibility?

I do not want to give names yet but here is the overview. We got a license plate camera on demo, and it appeared to work fine with Milestone. Over the last 4 months we have purchased several of them. It took us a couple months and several sites to see different scenarios where we would have to make certain adjustments to the cameras. Plus there was a learning curve with Milestone.

So the two major issues are:

The camera has a JPEG Codec and offers 1-30 FPS. Milestone wants 4 FPS and we select 4 FPS. A few days later the camera goes back to 30 FPS. You can see the lag in Milestone as it is trying to analyze 30 FPS.

The manufacturer said "Sorry, we do not support JPEG so it is what it is"

The camera shows a manual shutter speed but after some digging, the same rep told me there is no way to adjust the shutter speed, even though there is a radio button and slider (grayed out).

So no shutter speed control on an LPR camera. (there is an night time exposure option of -10 to + 10)

Do I have a legitimate claim back to the distributor and manufacturer for a refund (ultimately I think the manufacturer should refund the distributor)? Granted it took us a couple months to realize this but this is almost like false advertising. The feature sets seem to be there but when we need it, it doesn't work.

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*** **** ******* ** * ****** *****, ** **** ** not ******* **, *** ** ** ** *** ******?

*** *** **** *****, ******, ***. **** *** **** *** could ****** *** ******* *****, ** *** *** **** ****** this? (*** **** ** ***** ** ** ********** **********).

* ***** *** ******** **** * ***** ***** **** ** the ************, *** * ***** *** **** ** **** **** your ************ **** **** *** ************* **** ******, ******, ***., and *** **** **** *** *********** ***** *** ** *** camera**********.

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**** ******? *** ** ***** *** ******* **** ************ ******* it, *** ******* ***** ******* ** * ****** **** ** advertised ** ** *** ****** ***** ****** *********.

* ***** *** **** ***** ** ****** ******** * *****.

** *** *** * *** **** * *****, *** ***** buying **, *** ******* *** ******** ******** ******. **** **** " ** ***'* ******* *** *****. **** ******* *** *** a ******* ******** *****'* **** ** ******* **".

** *** *** * *** **** * *****, *** ***** buying **, *** ******* *** ******** ******** ******. **** **** " ** ***'* ******* *** *****. **** ******* *** *** a ******* ******** *****'* **** ** ******* **".

** ******* ***** * ****, ******* *** *********** ***** * car **** *** (** ***** *******) * ******* ************* ****** (it ***** **** ** **** ******* **** ****, *** *** some ***** ******** ******). *** *** ************ ** ******* **** on ***** ****** *** * ******, ******* *** ************* ****** is *** * **** **** ** **** ***** ** * vehicle, **** ****** *** **** ******** ** ** * **** important ********.

* ** *** ****** **** ******** ** *** *********, *** I ***** *** *** **** **** ******** **** ***** ** easier ** ******* ** *** *** ********* **** **** ****** showing **** **** ************ **** *** ** *** ************ ** some ***.

*'** **** ** * ****** *********** **** **** ***** ** relevant.

**** *** ******** ******* *** ****** *** ****** **. ** you *** ********* *** ****** ******* ** ********* **'* ******** Milestone ** ********* *** ****** ** *** ***** **** ** is *** ***. ** ***** **** **** *** ******** ******* to *** ******? ***** ** ******** ****** ******?

** *** *** ***** ********, * ***** ***** *** *** right ****. *** *** ********* **** ***** *** ************ ******.

* ***** * **** ***** ****** **** ** ***, *** I **** ******* *** **** *****. ***** ** ****** ** supported *****, **** ***** "********" *** ***** ***** "***** **************/***********".

** ** **** ****** **** ** ******** ** ** ***** @ *****, *** **** *** ***** **** *** ********* ***** rate ****** *** ***** ** **********, ** ***** ***** ** limitations ** * ***-*****/********** ***** ***** ****'* ******* *** ** the ******** * *****.

********* ** *** **** *** ******** *** ** *****, *** might ** **** ** *** *.***. ** ** ********* *********** to *** ***** ******* ***** *.*** * ******* **** *** keyframes *** ******** ***** ** ******* * ***** *** ******. So *** *** ** *** *** **** * ****** ***** if *** ***** ** *** ******* ** **** ******* *** 1-2 *******.

****** ******.

* *** ***** *** ***** *** ** **** *** "******** H.265, *.***, *** ***** ******" ** *** *** **** *** it **** ** ****** ** *** *** **** *****.

** ***** *** ******** ** *** ***** **** ********* *** be ******** *** *** **** ** **? * ** *** see **** ****** ** * *** **** **** **** **** when *** *** *******, *** ********* *** ******* ** * week ****** **** ** **** ** *****. ** ********* *** changing **, * ***** ****** ** ***** ** ****** * few *******.

***** ****** ** *** *** **** ********* ****** * *** in ***** *** ** ******* *** ***** ***. ** **** missing **** *** ***** *** ****** *** ***. **** ** read *** ************.... ***! **** ** **** ** ***** *** 4 ** * *** (******* **** */*/* *** ** *****) our ******* ******** *******. *** **** * *** *** ** use *** ** * ** * *** *** ****** *** key ***** ******** ** * *****. *** **** ** **** is ********. ** ******* *** ***/*** ******** ** **** ***** are * ** * *** ****** *** ******.

*** *** ******* *** **** ***** **** ** *** ********** Client ** ** *** ******?

** *** *** ** ** *** ******, ** *** ****** the ****** ** *******, *** ** **** ******* *** ****** based ** *** *** ************* *** **** **** *** ******* starts ** *** ****** ********.

********* **'* *** ******** ******** *** * ****** ** ********** an ***** *** ****** ***/** ****** ** ******* ********. **** cameras **** ******* ******* ********* ***** ***** ** ******* ** see ****'* *********. ** *** *** ********* ** *** ****** to *** *************** **** *** ***** ** * "****** ****** to ******* ** *****" ******* ** *******, **** ** ***** be ** *** ********** *** ****** *** ******* *** ****** frame **** ** * ******.

**** *** ******** ************ *** ********, ** ** *** ******** to ********** *** ******** ********. ** ** ********** *** *** manually ****** ** ** *** ****** *** ** **** ****** for * ***** *** ********** ** ******** ** * *** second. *** *******+ ******* **** ******* ****** *** ****** ******.

**** *******/******* ******* ** "**** ********" ***** ** ********* ***** you ***** **** ** *** ****** ********** ****** ** ********** Client ** ********* ** **** ******. **'* * *** *****, but ** ********* ** ******'* ****** ****** *** *** ****** is ********** ******* ** ***** **** *** *** ** *****, wait */* ** * ****** *** *** *****. **** ** not **** ****** ******.

**** *** ******** ************ *** ********...

********* *** **** ********* ********? ;)

*** ************ **** "*****, ** ** *** ******* **** ** it ** **** ** **"

** **** ********* / **** **** ** *** ************* *****, than **** **** ** ******* ** ** **** *** *** refund. ***** ** **** ** ********. *** ** ****.

****** ****, * *** **** ** ***** ** ** ***********, manufacturer ***** *******, *** ******** ***. **** *** ******* **** it.

* **** *** *** **** *** ** *******.

* *** ***** ***** ********* *** *** **** ****** *****. While *.***/*** ** ******* **** *********** *** ******* *** ********* savings *** * **** ******** *** ** *** *** ** decode *** ******* *****. **** *** ********* *** ********* ****** prefer ** ******* ********* ******** ***** ***** ** ***** ***** rates ** ******** *** *********, ** ***** *** *** ** decode *** ***** ****** *** **** ***** ** **** ***** writing *** *.*** ** **** *** ********.

***** **** ** ** ****** **** ****** ** *** *** trend ** ********** ********* ** *** **** ** **** ** more ***/********* *** ********** *****, ****** **** ****** ** *** edge, ********* ******** **** ******/**** ******* ***.

**** ******* ** **** ***** ****** ** *** ****** ******** changing *** ** *** ***** *** ****** (***** ** ****** like **** **** ** ** *** ********) *** *** ******* to *******/****** *** ***** ** *** *** *** *** *** help ********* ****. **** ** **** *** ***** **** *** will *** ******** */*** ****** ***** *** ****** **** *** have *** ********** ******** ** ****** ** * ******* *** support **** ** *** ****. ** *** **** *** *********, have *** **** ******** *** *** ******/****** **** ** ** question, *** **** **** **** *** *** ****** ******* *** when ** *** *******. *** *** ***** *** ******* *** the ******* **** **** ***** ********** ****. **** ** ******** you *** ***** * ******* **** *** * ****** ** Milestone, **** ***'* ** **** **** ******* **** *********. ** you *** ***** * ******* **** ****** **** ** ****** the ******* *** *** **** **** *** ****. **** ***** has *** ********** **** ** ******* **** ***** ** ** compliant *** ****** *** *** **** *****.

*** ***** ****, * ***** ****** *** **** *** ***** doing ********* *** * ************, *** **** ** **** **** you ***'* *** ******* ** *** ***** ****** **** **** feed *** ******** ****** ******* *** ******** ** **** ** good ** *** ****** *** ********* . **** ***** **** LPR ** **** **** ********* ** * ******* ***** ******, don't *** *** **** *** "**** ** *****" (*** *******) device ** ******* ****** *** **** ******** **** ** **** not **** *****. *** ***** *** ***** ** *** **** run *** **** *** ****** ** **** ** ***** *** the ********. ***** ******* ** *** **** ********* **** *** only *** *** ***** *** *** *** ******* ** *** entire ***** ** *** **** ** ********, **** **** ** an *** *********** *****? **** ** ** ******* ****** ** the *** ******** *** *****, ****** *** *****. ** *** need *** ***** ******** **** ******* * ****** **** ** purpose ***** *** ***** ********** ***** **** *** *** ******.

** *** ** ********* *** *** **** *****` **** **** when ***** ** ** ***** **** **** *** ******* **** the ******** ************ *** ****** ** **** *** ***** **** you, ***** ********* ** ******** ** ***** ******* *** *** to **** ** ****. * ***** ** **** ** *** likely **** **** *** **** ***** * ***-******* ***** ****** they ******** **** *** ********* **** "***'* **** ** **** it **** *** ****".

****: * ******* *** ***** **** '***********' ** '**************' ***** I ******* **** ****** ******** *** ***** ** ****. ** 'expectation' ** ******* *** **** ***** **** * '*************' ***** is **** **** ** *****.

** ** ****** *** ************ ** ******* **** *** *** issue, *** ** ********** ********** **** **** *********. **** *** also ******* **** *** ****** ******* ***** *****.

** **** * **** *** * ****** ** ***** **** to *** * ******, *** * ** ****** *** **** of ************* **** ** ****** ****** *******. ******* ** ***** through * ***** *******, * **** ** *** ** * product ******* ** ******** ****.