Shaun, what specific models or components are causing problems?
We've seen a greater share in the past few months, particularly on the oddball/niche products. The Q3709-PVE for example is every bit as buggy as an Arecont. No stuck IR cut filters or 180 flipping yet but single imagers frequently lock up or get stuck in night mode and require a reboot. That said, there has not been a particularly significant increase of issues on products that have been around a while.
Response from Axis confirming problems and a fix for the Q3709-PVE:
Yes, in terms of AXIS Q3709-PVE we did experienced instability, it was a problem with one component. For the user it was shown in different ways, but with the same root cause.
We took instant action and stopped the production. Unfortunately units reached customers before the stop. We have now corrected the problem and are ready to start ship again within shortly.
We have taken this very seriously.
Net/net, I would contact Axis get them to replace those units.
As an integrator I seen quality control issies, missing thumb screws and focus issues in P33 series. Also had issues with Q40 series leaking; after several complaints we seen Axis sneek a cork stopper in the neck (but still voided warranties on prior RMAs).
In the past two years, as an end user, I am seeing an uptick in DOAs, failing imaging chips and more leaking PTZs.
For the past 10 years, much like Shaun, my argument for buying Axis and spending a premium was that once it was installed, it just works. I am running into significant opposition in recent weeks, due to the quality issues. I am also sore over how difficult it is for an end user to do an RMA anymore, you used to be able to call and get an RMA in minutes.
Have a bunch of issues with specifically the M3024-LVE turning pink, probably 10% have gone bad over time. Also lot more DOA's and packaging problems (missing small parts). Enough to make us as a gold provider start looking at other cameras.
IPVMU Certified | 06/27/16 01:49pm
So what has changed? We have not noticed a difference, but we only buy ten to fifteen a month.
We have sent back 9 P1427-e bullets in the past two months. Not happy
We had yet another dead M3024-LVE this weekend at a customer site. Just not responding....twice now for the same camera (switch reboot solves) so now have to do advanced RMA and then go replace on our dime because was a new install.
We'd already have left Axis is wanted to spend the time learning a new product line...getting closer. Don't really want to venture to the cheap camera makers although if Axis is giving us the problems I'd assume with the cheap ones then might as well make a little more money dealing with the issue.
Probably 5-8% of our M3024-LVE's have been bad at some point...mostly going pink. It's pretty frustrating to try and get into cheaper...but still 'good' cameras and then those fail.