Subscriber Discussion
Axis M3027 Issues - Camera Losing Video Feed After Firmware Update
All, I've been seeing issues with my Axis M3027 cameras losing video feed after updating the firmware to version 6.50.3. The camera will be working fine in my OnSSI VMS but then will suddenly indicate it is down in OnSSI. This happens once or twice a day. It is definitely a camera issue and not a problem with the OnSSI VMS. When I log directly into the camera, the Live View screen will have the error message "The current resolution is not supported! Please select a supported resolution under the Video Stream in order for this page to load correctly.". I don't change the video stream when setting these camera up so the stream selected is the default stream. If I reboot the camera, the live view will come back still using the default stream. I'm going to open a case with Axis, but I was curious to see if anyone else has seen this problem. Thanks.
Brian
Have you tried explicitly setting the resolution in your vms? Tried defaulting the camera? I use Milestone as my VMS and occasionally I have to tell it to use rtp/rtsp/tcp for the streaming mode instead of the default rtp/udp. Maybe play around with streaming mode settings in your vms....
This occurs in FW 8.4.1 for Q series PTZ's as well. Big ticket open with them. As soon as you back it down to 8.2 everything returns to normal. (I got the exact same initial answer about NTP and stream timeouts.)
I think it is specific to 10GB cisco switches because it doesn't occur on our 1GB switches. At their request, we only run link-limit discovery on cisco switches, so it's not that. Once I demonstrated this for them, they sent it up the chain.
You can factory default the camera through the web UI so that you don't need a lift.
It could be a stuck/bad setting from the firmware upgrade. I would definitely default it.
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