What does Axis tech support say? This is the type of issue I would definitely want an answer specifically from Axis.
Btw, what is the current state of the camera? Does it boot up? Can you access the web page? In general, if there are problems with an IP camera that seem unexplainable, I generally factory default the camera. Still, I'd recommend asking Axis first.
I do not actually have the cameras, but rather I am being offered several of them for next to nothing and trying to consider if it's worth it. Axis documentation states you have to return it, but I wouldn't want to go to the trouble if there was a known tool or method to recover them.
If you do not have the cameras, how can you be sure it's really a firmware load failure and not another problem? Also, how old are the cameras? Are they still under warranty?
I assume it's a firmware load failure, because the Axis manual says that's what a sold red LED means. The cameras are brand new.
Feedback from Axis: "It should revert to the previous firmware load. If its inaccessible now he may need to do a factory default using the reset buttons. Have him call into support and they will take care of him."
Thanks John. It's actually from an electronics liquidator. I might just take the chance and buy the units in their current state. He sells working ones for 10 times more.
The only thing that makes me nervous is that, if the fix is so simple, why wouldn't he just do it, and sell it for 10 times (or at least 8 times more) :)
This actually doesn't surprise me at all. They have a stack of equipment to liquidate, trying to recover whatever possible at minimal effort. They aren't experts at everything they are trying to unload. I figure I'll make a $40 bet that I can get an otherwise new $700 camera to work.
IPVMU Certified | 05/13/13 01:02am
I have two M5014 with the same issue. I'm interested if there is a method too. Thanks, Todd