What version of ACC software ?
Post NVR hardware specification .
What is the max distance of cable runs ?
Does this happen with the encoders too or just the cameras?
For the record I have never seen this issue.
I've seen this (or something like it) with some Dahua cams on Vigil NVRs. Cycle camera power too quickly, sometimes Vigil can't grab their streams again. Power down for a couple of minutes, they come back fine. It's happened mainly with the little UFO mini-domes, and it's not consistently repeatable. Newer firmware versions seem to have at least reduced the problem.
Claudia - What version of ACC are you using? What is you network layout? We have thousands of Avigilon cameras in the field on both very large and small systems and haven't seen this issue. If you like please email me email@example.com I can provide more insight.
I've seen this before in a system with non Avigilon cameras. In my case was a problem with network NIC from the server in one case and a problem with grounding of CAT5e cables in another case. Also can be due of faulty patch cable between NVR/encoders and switches. In all the cases was something from network.
Are the cameras static or dhcp, are you using dual nics on the server/workstation?
Did your issue get resolved?
You appear to the be an end-user member of IPVM, and that's great, but as an integrator, if a client ever felt the need to post a support question here, it's time to retire. Without naming names, did the integrator abandon you, or was this system a DIY project?
Sure - search Avigilon on Ebay or for that matter, and I never understood how this happened, but check out www.clearpix.com. Does anyone see the resemblence?
I suspect most Avigilon Dealers would sell software license to a good client. Knowing they may be buying Non Avigilon cameras.
Or if you need exactVision, checkout http://inaxsys.com/vms-softwares-s26/ and see another resemblence, and available through distribution.
Hmmm could you try setting up a different NVR and see if it experiences the same issues? Maybe a free NVR software or a low-cost standalone? Something like Dahua's PSS software should be able to find and add any ONVIF-compliant cameras... you could even install copies on both the Avigilon server and a separate server to narrow down anything specific to that machine.
Claudia - What's the status?
As an FYI, we have a similar problem with some of our non-Avigilon cameras not reconnecting to one of our NVRs (Avigilon ACC 5) after a power interruption to the cameras. Cycling the power to the cameras again has always resolved the issue. This usually only happens in one location (building) and those installations are different from most of our others.
In this building we are using external power supplies at the camera, and the power supply is powering both the camera and an IFS fiber-to-Ethernet media converter. Fiber runs back to a telecom room and connects to an IFS fiber switch, which is in turn connected to the greater network via fiber.
The NVRs and the switch are on UPSs. The error message displayed in ACC 5 varies between "not connected" or "not present". We have noted that it is not always the same camera(s) that do not recover after a power outage (all cameras are on one circuit in this location), but in every instance we can cycle the power again and all will regain connectivity.
I have seen a similar instance in one other location where power to a PoE switch was inadvertently interrupted. Some of those non-Avigilon cameras did not automatically reconnect when power was restored, but in that instance I was able to stop and restart the Avigilon server service on the NVR and the cameras reconnected.
We have not talked with Avigilon about the problem, but I thought it might be helpful to know others are experiencing a similar problem to that of the original poster.
IPVMU Certified | 10/14/15 10:24pm
I didn't think it was still going to happen but it seems we have solved the issue. In what must have been the 10th remote session with Avigilon the tech had an Eureka moment and checked the Rules that come as default from Avigilon.
In those rules under Device Actions the option Reboot Camera was selected. What that does apparently is send a reboot command from the server to the camera every time the camera loses connection. In our case, a momentary loss of connection set off a cycle where the server sends the reboot signal, the camera reboots and with that loses connection again, which triggered another reboot command and so on. Once the Reboot camera option was deselected the cameras reconnected without issue. I have no idea why that option is even there...
The Avigilon tech stated that this option is not supposed to be selected and he doesn't know why it was in our case. It's not anything we or our integrator adjusted, as it is in the default rules.
I have to say though that through all this I am impressed with the Avigilon support and our Integrator. I have had issues with other software products and after the 3rd call (not even a remote session) the answer usually is the problem must be on your side, sorry about your luck. Avigilon and our integrator were always willing to keep looking and working with us.