Subscriber Discussion

Avigilon Encrypted Stream Error Messages

MK
Michael Kennedy
•Jun 25, 2018

We have been receiving the error below on all of the encrypted stream cameras installed on campus since Sept. 2017. There are a variety of models (8.0-H4A-DP1-IR, 16L-H4PRO-B, 3.0C-H4A-DP1-IR, etc.) all with this same message. We are running ACC 6.8.2.8 on 3 virtual servers and just recently moved all 31 of these cameras to a dedicated server, but error continue to be received. It does not appear the we are loosing video. Our network team are confident that it is not an issue on their side; these cameras are on a variety of cisco switches and separate vlans.

"Data for device 'XXX-XXX-XXX' was dropped due to storage system performance, insufficient system resources, or invalid camera stream on server"

Our IT department have been working with the integrator and Avigilon on this, but so far no joy. Has anyone on this site experienced this and can provide a solution? My biggest complaint is that these errors fill my log file and make it difficult to "see" real problems.

 

Thank you,

Mike Kennedy

JH
John Honovich
•Jun 25, 2018
IPVM

Mike, sorry to hear about this problem. I forwarded this to Avigilon management to see if they have any input as well.

FJ
Fredrik Johansson
•Jun 25, 2018

Do you have any Axis cameras connected to Avigilon?
I've encountered that error once, and it stopped after we disconnected the Axis camera that was running on Avigilon.

MK
Michael Kennedy
•Jun 25, 2018
In reply to Fredrik Johansson

The new server only has Avigilon cameras connected; previously we did have Axis and other models.

MM
Michael Miller
•Jun 25, 2018

How is your network setup on each server? How much incoming bandwidth do you have per server?

JH
John Honovich
•Jul 03, 2018
IPVM

Avigilon response:

This event is generated when the ACC storage system determines it is not receiving video packets in a timely manner and they are being potentially lost. The root cause of the video latency can be one of several mechanisms including too many camera streams connected to the server, high network latency from camera to server, timestamp resynchronization of camera events.

Establishing the root cause typically requires log file analysis by an Avigilon technical support agent and review of the configuration of the camera network.    

To that end, Avigilon asked if you could provide them the case number. Email me (john@ipvm.com) or post here.

MK
Michael Kennedy
•Jul 09, 2018

It looks like the issue has been resolved with the latest software version (6.10.0.24). We installed the new version to resolve a different problem that we had with recorded video on multiple servers; so this is a welcome addition. 

 

Thank you for your assistance.

 

Mike Kennedy

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