Avigilon Camera Failures And ACC7 Issues

Good evening,

Both myself and my integrator have repeatedly contacted Avigilon support and are constantly told “this is the first we’ve heard of this issue.” I’m looking to see if we just have horrible luck or if others are experiencing these issues as well.

** *** ****** ****, ** **** several *** *** **** ******* **** initially ******** **** ********* *** ******** stopped ********* ******* *******. **** ********* detecting ****** **** *** ****** ***** menu *** ****** ******* *********. ********* the ****** *** ********* *** ****** detection ** ******* ******** ** ******* the *****, ******* *’* ********* **** will *******.

************, ******* ***** *** ******* **** locked *** **** ***** *****, ****** incorrect ********/********. ** *******, ** *** at ***** ** *** ** *** last *** *********. **** ******** ***** 24 *****, ***** ****** **** **** taken ****. **** *** **** ******** when ************* * ****** ** **** it ** * ****** ******.

** ********** ***** ****** ** ******** with *** *** *** *** **** cameras **** *** ********** ** *.*** compatible. **** ********* *** ***** **** versus *.***, ***** ***** **** *****. Once *****

** *** **** ****, **’** *** several ********* ** ***** * ****** feed ****** ***’* ******** *** ***** 10 ****** ******. **’* ****** *** there ** ** ***** ** *** log, *** ***** **** *** ****** is **** ****. *’* *** ** was * ***** ******** ***** *** it’s ******** ** ******** *****.

**** ******* ****** ** *** ******** site ** ********* ******** *** ****** out ** ***** **** ******* ********* in *** ******** **** *****. *** end ** ****** ** ******* ***** as ***** **** ** *** **** recorded. ** ***** **** ****’** ****** to **** ** ******* ***** ***** cameras **** ****** **** **** *** VMS ******** ** ********** **** *** party *******.

***** **** ****** ******* ****** ******* falling *** *** ****, **** ** 24 **** **** *******, ****** ******** crashes **** ********* *****, *** ********** treatment ** ***** ******** ** *** server (** *** **** * ****** due ** * ***** ****, *** can’t ****** *** ******** **** *** decommissioned ****** *** ***** ***** ******* recorded *****).

**’** ******** ******** **** ******** ******** but *** ** ***** **** ***** upgraded **** ******. *’* ****** ********** with ******** *** ** ***** ** cut *** ******.

*** ****** **** *********** *** ** this?

Reactions:

(3)

Michael Miller

**** ******* ** *** *** *** running?

Reactions:

Undisclosed End User #1

********* ** ****, *.*, *.**, ** 7.14. **** ****** ** *** *****.

Reactions:

Michael Miller

In reply to Undisclosed End User #1

* **** * *** ** ********** with ******** ** ******* *** ****** several **** ***** ******* ***** ** sounds **** *** ****.

*****, ** *** **** *** ***** about ** * ***** ********* ******* this **********'* ******* ******** *** ***** ****** *** *** this *** ****.

* **** **** **** ** ***** issues *** **** *** ****** *****. I ***** **** ********* ********* *** ACC ******* ***** *** *** *****.

** * ***** ******, *** ****** be ******* *** **** ******* ** ACC ** *** *****. ** ***** I ***** ********* ********* *** ***** to *** ****** ******* ** *** which ** *.**.*.*. *** **** ** you're ***** *** **** *** ******* ACC ** ******** *** ******** *** ACC ******* ** *** **** ******** camera ******** **** ** ******** *** which **** ******* **** ** *** camera ****** *** ****.

*** **** **** *******, * ***** recommend ******* ** ** **** ****** manager ** *** *** ****** **** Axis ******* **** *** **** ** glass. *** *** **** ******* *** the **** ****** ******** **** **** too ***** * ***** *********.

*** *** **** **** **** *** the ****** ******** **** ** *** but * ***** ******** ********* ********* ACC *** *** ********.

*.*** **** ** ***'* *** ** as ** ****** ***** ****** **** mobile *******, **** ****** ******** *** you *** **** *** ***** ****** software **** ******** *.***. ********* **** we *** **** ***** **** ********** without *** ************* ** *.***.

***** *** *** ****** **** ******* your ****** ********* ******.

**** ****** **** ** *** **** via ***** ** *** *** **** features ********* *** ******, **-****** **** analytic ****** ** ***, *** **** streaming. ** *** ****** *** *** party ******* *** ***** ******* ** this *** ** ***** **** ****. You *** **** **** *** ******** video **** **** *** ** ***** in *** ******* ** **** *** ONVIF ******* *.

***** **** ****** ******* ****** ******* falling *** *** ****

*** **** **** * **** **** analog ******* ********* *** *** ****** tree ** **** *** ****** ****** is *** ********* ** *** *******.

**** ** ** **** **** *******

***** *** * ******* *** **** so * ***'* **** ****

****** ******** ******* **** ********* *****,

***** ******* **** ***** *** *** same ******* ** *** *** *** latest *******

*** ********** ********* ** ***** ******** on *** ****** (** *** **** a ****** *** ** * ***** hold, *** ***’* ****** *** ******** from *** ************** ****** *** ***** watch ******* ******** *****).

***** *** * **** * ****/**** needs * ******* ** ******** ** Avigilon ** ** *********. *** **** news ** **** ** ** ***** as *** *** ******* **** ******** from **** ******** *** ** ** to *** ** ***** ******** **/**** you **** ** **** *** *****. We ** **** *** *** **** when ********* ******** *** *******.

**** ** * ******* ** *** would **** **** ****.

Reactions:

(6)

Undisclosed End User #1

** *******,

* **** *** *** ******** ******* Forum *** **** ******* ****** **** Avigilon **** *******, ***** ***, *** engineer.

* ***** **** ** *** *** my ***** ** *** ****** ******* but **’* *** *********. ** *** to **** **** ****** ****** ** is ****** ***. ** ***** *** spread ****** ******** ******, **** ***** to ****** ***** *****. ********* ** push *** ****** **** ** * challenge, ***** *** ****** ** ** send ******* ** ****** ** ****. With ** **** *****, **** ** a ***** ***********. * ****** **** add **** *** ****** *** ********* at ***** ******* *** * ********* versions ** *** ****** ********, ** updating ** *** ****** ******* ******* doesn’t *** *** ****.

** *** ******* *** ****** ******** on *** ******* *** * ** use *** **** ****** ******* ** sites **** **** *******. *** ** the *** ******** ******* **** ****** were ******* *** ****** ********.

Reactions:

(1)

Michael Miller

In reply to Undisclosed End User #1

* **** ******* **** ******** ** ACC ***** ** * ********** *** upgrade ******* ****. * **** **** a ***** ****** ** ***** ******** of *** *** **** ** *** client **** *** **** ****** ** strange ******. ** **** ** ******** that ******* ******* **** ** *** PO ** ***.

***** ** **** ** * **** to ****.

Reactions:

Lynn Harold

* **** ***** * ***'* **** anything ***** ***, *** **** * read ***** **** ********, * ** inclined ** ** **** ** ******. Things **** ******** ********, ******/**** ** address ********, ***/****/**** **** ********** ******* servers *** *******, ***** ************* ********* (can **** **** ** *** *** release *****), *** ***** ******* *****. Did *** ***** *** ******* ***** logs ** *** **** ********* *******? What **** ******** ** *** **** time *****? *** *** *** ********* and *** ** ********* ** *** issue **** ********* **** ** *** network? *** *** **** ******** *****, are *** ******* ********* ******, ***** a ******* *****? ** *** ******* have **** ****, ** *** **** LAN ******* ******* ** *** **? Just **** ***** ** ***** ** look - **** ****.

Reactions:

(2)

(3)

Undisclosed Integrator #7

In reply to Lynn Harold

*******. *** **** ** ****** **** hardware ** ***% *********** ** **** recording ******. ** *** *** *** NTFS, **** ******, *** ** ********? How ** **** *** *** ****** usage, ** ** ****? ** *** have ****-***** ********** ** *****? *** many ******* *** ********* ** *** server? ** *** ********** **** ******* across ******** *******? ****'* **** ******* utilization ******* ****?*** ******** *** ****** **** ** set ** *.***, **** ** *.***, and *******.* **** ***** *** ** ***** with ********* ******* *** ** ******, simply ******* *** **** *** *********.

Reactions:

Bryon Wheaton

Ava Security - A Motorola Solutions Company

*'* ***** ** **** **** *** are ****** ************ **** **** *******. I ********** *** ******** **** **** of *** ***** ***** **** **** may **** **** *******. *'* **** to ***** ** ********** ** ******* into ****** ** *** ** ** can ********** ****'* ********* ********* *** how ** *** **** *** ******. Please **** **** ** ******* ** directly **** **** ********* (********* * Support **** ******, **** ***********, ***), and *'** *** **** * *** do. *** *** ***** ** *************.*******@*****************.***

* **** ** **** **** ***.

Reactions:

(1)

Barry Borror

******* ***** ** ***** ** *** the ********** **** ** ********** ********** sites, **** ****** ** **** *******.

Reactions:

Undisclosed #2

**** ** ***, ** ******* ** you ******* ** *.** *** **** any *** ******* ** **** ******. The ****** ******* ** *.** **** cause **** ***** ** **** ****** of *** ******* *** ***** *** 20-30 ****** ********* ****. ****** **** my **** ****** **** *** ***** goes ****. ********'* **************; ******* ****** to **** ***** * ****** ***** is *** * **** ********.

Reactions:

(1)

Undisclosed #3

In reply to Undisclosed #2

IPVMU Certified

*** ****** ******* ** *.** **** cause **** ***** ** **** ****** of *** ******* *** ***** *** 20-30 ****** ********* ****.

*** *** ****** ** *****’* ****** on ***-*** *******?

Reactions:

Undisclosed #2

In reply to Undisclosed #3

*****, *** **** ** ****. ** sites **** * *** ** ******** and *** ******* *** ****** * minutes ** *********, ******* ***** ******** and **** ****** *******.

****** **** ** *.**.*.** *** ********** is **** *** ******

Reactions:

(1)

Undisclosed Integrator #4

In reply to Undisclosed #2

* ***'* **** *** ******* **** HIK *** ******** *.**

Reactions:

Undisclosed Manufacturer #6

In reply to Undisclosed Integrator #4

** ******* **** *** **** ***********: "I'm *** **** ****'* **** ***** - *'** *** *** **** *** as *** *** ** ** *** broken."

Reactions:

(3)

Undisclosed #5

*** *** *** ******* ******* ***** recommend/buy ********, * ** ********* ** all *** ********* ** ***** ***** HIK *******. ***'* **** **** ****** a ******* *** ******* ******* ***** on **?

Reactions:

(1)

Undisclosed Integrator #4

In reply to Undisclosed #5

"Isn't **** **** ****** * ******* *** ******* ******* ***** ** **?"

*** ** ***

*** *** ******** *** **** ** the **** ******

Reactions:

(4)

Michael Miller

In reply to Undisclosed Integrator #4

**** ** *** **** ** ** things *** **** ***:

**** ******** *** ** ***** * project

****** ******** *******

*** ***** ***** *** *******

***** ****** ** ******* *** ****** since *** **** ** ****** *** Hikvision ******* **********.

** **** ******** *******,

******* ***** ******

** ********** ****** ****** *** *** AI *********.

Reactions:

(1)

(2)

Undisclosed Manufacturer #6

**** **** (*******):

**** ******** *** ** ***** * project + ****** ******** ******* - handling *** ******* ** ***? ****'* a **** ******* *** **** ********* ruin ** ******* **'* ********.

*** ***** ***** *** ******* - did *** **** ******* ***** *** mandatory **** ******** ***/** ***?

***** ****** ** ******* *** ****** since *** **** ** ****** *** Hikvision ******* ********** - **** ****** management ** ********* **** ****** *** quite * *****.

** **** ******** ******* - ****, but *** ********. *** ** **** in ****, ********.

******* ***** ****** - ****'* ********'* limitation, ***'* **?

** ********** ****** ****** *** *** AI ********* - ****'* ********'* **********, isn't **? ***** *** ***-***** *** there *** ***'* **** *** ********** Search. ***** *********** ***** **** ** start ***** **?

*.*. ***'* *** ** *****, *'* not ******* ******** (* ***** ****** to ** ******). *** *** ** a *** ********* ********.

Reactions:

(1)

Michael Miller

In reply to Undisclosed Manufacturer #6

*** **** *** **** *** ********** with ******** *** *** **** **** an ******** *** *** **** *********** way ** *******, ****** *** ******* a ******** ******.

Reactions:

Undisclosed Manufacturer #6

*******, ** ********* *** ***** ***** with *** **** "*******", *'* *** a ****** *******.

"****** *****" ****** ** *** ***** one.

*.*. **** **** *** ****** *** for *** *** *********

Reactions:

(1)

Michael Miller

In reply to Undisclosed Manufacturer #6

***** *** * ****** ******* *** you ****** ******* **** ********** ** marketing ***?

Reactions:

Undisclosed #3

IPVMU Certified

**** **** ***** ***** ********:

**** ******** *** ** ***** * project
****** ******** *******
*** ***** ***** *** *******

* **** ****’** *** **** ** self-evident ****’* ****? ** *** ****, simply “****** ******** *******”, ***** **** more **** ******* *** *****.

Reactions:

(1)

Michael Miller

In reply to Undisclosed #3

* **** ** ****** ** * scale ** ** * **** ******** or ********* ** *******/******** * **** to ** ** ********* ** ********. Yes, * ***** **** **** ****** multiple ******* ** ******* ******** ****** but *** ***** ** **** ****** way. ** *** **** **** ******** do *** **** ** **** **** checks/wire *********? *** ***** ******** ********* from ***** *** *******? ***** *** do *** ** ******* *** * while *** **'* **** ******** *** you *** * ****** ***** ******** with ** ***-**-*** ********.

Reactions:

Ryan Karpilo

"****, ***********, *** ***** (***** ********* to***) ** * ********** ****** **** in *****,*********, ****** *********, ********, ******* *** cults."

Reactions:

Michael Miller

In reply to Ryan Karpilo

*** ** ******* ******* **** **** get * ****** ********** **** ** Avigilon ***-**-*** ******** **** ***** ********* and ******** ***? * *** ***** this ** **** ********* ****. **** me *** *********/******** ** * ****** solution.

Reactions:

Undisclosed Integrator #7

* **** ****** ********* ** *** meaning ** ***, ***.

Reactions:

Undisclosed Manufacturer #6

**** ******** *** ** ***** * project / ****** ******** ******* / Two ***** ***** *** ******* / Takes ****** ** ******* *** ****** since *** **** ** ****** *** Hikvision ******* **********. / ** **** firmware ******* / ******* ***** ****** / ** ********** ****** ****** *** add ** *********.

**** ****** ******** ********* **** ********** legitimately ******* ******* **** **** *** a ****** ********** **** ** ******** end-to-end, ***'* **?

*****, *'* *** ******* ******** *** I ******* ***** ** **** ******* much ****** ********** ***** *-*-* ****** than ** ******. *******, ******** ******* is *** ***** ** "******* ****** experience".

Reactions:

Undisclosed #2

In reply to Undisclosed #5

**** ********* *** ** *** ***** integrators ******* **** *** ******* *** now *** ******** ***'* ****** ** swap *** ***+ *** ******* ** one ****. ** **** *** ***** it ****** **** *-* *****. * don't *** * ******* **** ****.

**** ** *** ***** ** ******** publishing * ********* ****** **** ****? If **** **** **** * ******* on *** **** *****, *** ******* the *****?

Reactions:

(2)

(1)

Undisclosed Manufacturer #6

In reply to Undisclosed #2

****'* *** *** ** ****** *** "most ****" *** ***** *** ******* is *** **** *****. *** ***** marketing ***** ***** ** **** ***********.

Reactions:

Undisclosed Manufacturer #6

In reply to Undisclosed #5

*******/******* ** * *** ************, *** a ***** (** ***** ** ********) SUV **** **** * *****-***** ***** and **** ***** (*****) ***** ****? Oh, ****, ****'* ***** *******...

Reactions:

Jason Chan