Great description. I think it depends on the distributor.
Yours sounds like an experience with ADI, given other similar reports we have heard.
IPVMU Certified / IPVM Admin | 12/02/14 05:23pm
There are many comments to your topic, but here are my thoughts on improving things with your <forced> distributor relationship:
Find 'your' inside sales person or counter person at the distributor (It may not be the one they assigned, just the one that is most helpful), and always deal with that person. Call in for them by name. Demand things from them. Do not be passive. When...
IPVMU Certified | 12/02/14 06:25pm
[IPVM Mod Note: Commenter is an End-User.]
Yes, they are dinosaurs. This is one of the main reasons we went to AXIS. To not have to deal with all this kind of crap anymore. Just order what we need from whomever has the cheapest price that day. I do not have the time or the patience to jump through ANY hoops let along multiple hoops.
NOTE THIS IS NOT TO START A WHOLE OTHER...
First, I agree with those who have said that you need "your guy." You need someone, you need to know them, they need to know you.
You're a small fish in a big pond. You're competing against people who (one person, not one company) order millions of dollars of parts from one distributor per year. They jump through hoops for people like that. For you, they really want to help you,...
Gentlemen- Good banter by all. I spent 20 years in distribution and have seen it both ways: a) Great salespeople that get swamped because they are great which leaves little time for others to benefit from and b) New hires that are under a sales quota and have not been taught the value of new account development, therefore that big order pursuit and/or efficient ordering consumes their...
I feel your pain, Many times in the past i have placed orders, told orders on the way, waited, waited, then called to verified order, had the incompetant or unknowledged salesman tell me that something was not in order or signed, weeks after order placed and had to just wait.
What I have found in this industry is Order, Verify, Call continuously to verify, Get hard copy confirmation...
I would agree that you should involve the manufacturer, their territory sales person, or manufacturer's representative to help your cause. It's in their best interest that the integrator is taken care of by the distributor.
For those saying to get the manufacturer involved, I'm curious: it doesn't make logical sense that a manufacturer would be of more help than the distributor here. Regional salespeople have more customers to handle than a local branch of a distributor would have, more million dollar orders, more of everything. Why would they be more motivated to spend time on small orders when they...
Waited a day and a half for my order update and no phone call. Now I've been on hold with the distributor for over 15 minutes. I did check my account info on their website during my hold time and my order (originally placed on 11/13) has now been split. One portion says it has been shipped (but really hasn't), and the other has been canceled and a new order...
IPVMU Certified | 12/04/14 06:52pm
You should find out who your regional hikvision sales rep is, have him come by the office. Give him some coffee and doughnuts and tell him about your experience.
Id be curious as to what distributor you worked with....not returning a call is unacceptable.
Actually this happens all the time, shipped from multiple locations and no thought as to cost.
You ask too much of the other person, you should have forthought as the what to ask:
- what cost
- why so long wait
- where from
- When do i expect to recieve
- how shipped
- whos shipping it .( really a biggy ) got a package once...
I really wonder how much Amazon has changed expectations and perceptions about acceptable delivery.
Years ago, sure, one would expect long delays, problems, etc.
Now, Amazon can overnight watermelon bubblegum, PTZ cameras, garden hoses, and a cabbage patch doll and we treat it as normal.
Perhaps Amazon, or some other tech company, can move in and wipe out the ADIs of...
IPVMU Certified | 12/06/14 09:23pm
In central KY we get good service from both ADI & CSC out of Cincinnati. Screwups do occur occasionally, but generally the service is excellent and delivery is fast particularly from ADI if the equipment is in their Louisville warehouse or CSC if the equipment is in their Chicago warehouse. We have learned some lessons over the years in how to deal with distributors but also have learned...
Reliable, and relatively cheap, national overnight (with sameday capabilities increasing everyday) delivery services have taken away the one of the most compelling incentives of distribution: The ability to put product in your hand quickly and cheaply. Distributors who lumber on as if this is not the case will soon go the way of the Do do bird.
In the beginning (way back when) there was something called a "manufactures representative (rep)" (independent or factory based) usually an agency (one-man or group) who was your go to guy when you needed information,a solution, or god forbid you needed to buy something and your company couldn't supply the answer, information or had no direct link the the product...
Thank you for validating that Hikvision has a certain (and in my view outdated and painful) view of how to set up channels to sell cameras.