App/Tool/Process For Tracking Minor Project Related Tasks For The Entire Company

It's an interesting question and I suspect the answers vary even within individual integrators.

Do you have a ticketing or job order system?  Specifically, is there a system to get customer 'sign-offs' when a job is 'done'?

Brian, not really. It is all part of our growing process. We are supposed to have a sign off sheet for people to sign that xx ,yy etc was done but there is no enforcement of that. I have someone helping me the next couple months get that organized. I am great at organizing but all of my time is spent selling/marketing I can not focus on those items.

For service work, we have a service program, Alarm Biller. Only our office and service tech are using that.

I know there are apps specifically for this, I figured there would be more feedback on this. I was really looking for an app that allowed us to group conversations and tasks by project.

We use D-tools, Connectwise, and ITglue.  D-tools might be a good solution for you depending on if you want to switch quoting tools as it can handle quoting, design and project management.  They have a Mobile Install tool which you can use with your techs to manage the install process.  This tool allows you to push info out to your techs in the field and them to push info back into D-tools so you can see in real time as things get completed. 

The quoting/design side if D-tools is very impressive.  Everything starts with systems and locations.  You can also build accessories into your products so everytime you install your favorite camera all the accessories for that camera are right there for you to pick which helps eliminate missing the extra parts on a project. Also, you can build the install labor into your products so you don't have to think about labor when quoting projects.   We added the labor for so it matched a basic install with drop ceilings and we can add more labor when needed but it makes it much easier for non-engineers to quote projects. 

you can try https://trello.com/ and see if it works..

There are hundreds of project management tools / apps that I’ve seen and used. Depending on your needs and level of complexity many of them would not be the right fit.

in my experience any platform you choose, you’ll have to live in it day to day, otherwise information is stale, or no one catches the updates they need to get jobs done. So, choose wisely. Per using costing gets expensive in a hurry if this tool isn’t core to your business, so kight not be worth it. 

For your size something like basecamp might be a great fit. Cheap, not per user costing, and you can create templated project to do’s for your 10-30 canera jobs. These to do’s can be auto assigned to people / groups, etc. Has a spot for files and you can forward emails into the platform. 

Or something much simpler could be todoist. Great light project management / project management tool. Also inexpensive.