Member Discussion

Anyone Have Luck Back-Charging Manufacturers For Ongoing Service Calls From Bad Products?

Scenario: Manufacturer ships out bad product which manifests issues multiple times after multiple service calls and known issue unsuccessfully fixed by manufacturer after many firmware loads and many tedious documentation emails and reports to their support team. Replacing this product with something else is not possible because of integration with another system and unrelated to the issues at hand.

As with any good integrator, you look for anything that could be your problem first and check and re-check all wiring, programming, possible issues with power supplies, etc. and can find nothing. Problem keep re-occuring and manufacturer tries to find a solution but the issues caused are costly and risky and causing substantial expense for service calls as well as lost good will with clients.

** **** ***** ***** limitations ** ************* ******* be *********** ** * legal ***** *** ************* for *** ********** ***** and ********* **** *** manufacturer ******* ** ***** issues ** ******** ******* an ********* *******?

*** ****** *** ********* success ** ********** * manufacturer ** **** ** and ********* * ******/********** for ******** *** ********* product *********** ******?

* ** ** ***'* end ... *** **** people ** ********** ** today's ******** ************* **** never **** *** *** field ** *** ******* or ************ ****, *** they **** **** ** see *** ******* ** hiring *****-***** **** ********* .. *** ****** *** dealer/integrator ** **** *** bill *** ******* ****** that **** ** ** handles ** *** ***********'* field-based **** *********. **'** in * ***** *** where ********** ** ******** to ** ********* *** remote *****. *** ***, since **** ******** ***** is ****.

Agree: 3
Disagree: 1
Informative: 3
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****** - *** ** took ** **** ****** that ** ******* ** wonder ** ** *** worth **. ************ **** gave ** ** ******* credit *** **** ********** everything ** ***** ****.

****** **** ***** ****** a $*** ***** **** credit *** **** ******** item **** **** **** found ***** ******* ******* was ** ***** * years *****.

**** **** ** *** for ****** *** ***** when ** *** ** remove *** ******* (**) P3225 ****** **** * different ***** ** * job * ***** ********* away *** ******** ******.

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Informative: 5
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* ** ********* *** a ****** *** ***'* address *** ********** ** consequential ******* ** *************, and ********** ** ** 10+ ***** ** ** integrator, * **** *** this ****** ****.

*** ************ ********* *** bearing ***** ** *** PTZ ****** ** * batch ** (**?) ******* we ********* ** ** airport, ****** * ****** of **********. ** ***** an ****** **** **** the ************ ***** ******** troubleshooting *** ******* ****** they ******** *** *****. This *** * ************ we **** * ***-***** partner **** *** *** millions ** ******* ** sales ******.

**** ** ***** *** conversations **** ******** ****** me ** *********, *** I **** **** ********* knowledge ** *** **********. The ************ **** ** new ******* (*********?) ***** warranty, *** ***** *** warranty ****** ** *** date ** *** ************ of *** *** *******. However, **** *** *** directly *** ** *** the *************** ****, ** the *********** ****.

** ************* ** **** per *** ****** *********, the ************ *** *** responsible *** ******** *********** labor. * *** *** check *** **** *** agreement ** * ***** engineer. *******, **** ******** to *** *********** ** the ***, *** ******* worked *** * **** that **** ***** *** an ********** **-** ****** of ******** ** *** next $* ******** ** thousands ** ******* ** sales. **** **** ******** us ******** *** ********* dollars.

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Informative: 6
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**** - *** *** correct ** **********. **** is *** **** **** those **** ****** ********** that ****** *****.

** *** *** ****** product **** ************ - good ****. *** **** to ** ******* * lot ** ******* ** even **** *** *** consider ***** ********.

Agree: 3
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***, * ***** * will ** **** *** product ****** ***** ... seems **** ** ** much ****** *** **** less *** **** ** get * ************ ** "make ****" ** * bad ********* ** ******** out **** **** ******* or ********* * ******* discount ** * ****** job **** ********* * real ***** ** ** cut **** ***** ********** department.

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** ** * **** difficult *** ** ** definitive **. ** * security ************, ** ** our ***** **** ** ensure **** *** ******* is ********** **** ********** (usually *** ***** *** preferably *** ***) *** occasionally ** **** * specific ******** ******** ** VMS **** ******** ******* performance ** ****** **** utilising *** ********.

******* *** ******* ** isolation ****** ** ** solutions (** ** ******** as ************) *** ******, there *** ********* ** other ******** **** ***** manufacturers ** *** **** software/VMS **** *** ********** just **** - **** pointing ******* *** ******** and ************** **

* ******** ******* ************ will *** **** ** work **** *** ******** to ****** **** *** problem ** ******** - this ***** ******** *********** dialogue *** *********** ** updates (********* ** ***** are ‘*****’ ** *** around *** **** **** the ****** ***/******** ******** is *** ***** *** loaded **** ************ ** switch ********* ********* ** a ********** ***** ************ and ******* ***** ******* that *** ******!)

*** ********** ********* ** that ********* **** **** from **** ***** **** often ****** ** *** communication ********* *** ****** us ** ******* ********* fixes **** *** ***/******** provider

*****, * ***** *** ‘universal’ ***** *** *** many ** ******** *** source ** *** ***** as *** *******, **** often ** *** ** one ** *** ***** or * *********** ** both

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***** ** *** *****. Sadly *** **** *** alternatives.

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**** **** ************* **** go **** **** **** rabbit **** **** *** when ****** ***'* ** well.

******** **********.

*** ** ******** ****** from **** *******.

****** **** ***** *** for *******.

** *** ***** ********, work **** "*" ***** manufacturers ****.

***'* ******* *** ***** actions ***** **'* * last ******. **** ******** employees *** **** **** as **** ** *** "legal" **** **** **, the ******** **** ** turned **** ** ***** lawyers.

*** **** ******* ******* stories ** ****, *** I *** ******** ** a ***** ****** ******* that *** *** ******* as ********. *** ***** was **** *** *** user ******** *** **** stations **** *** *** factories "******* ************". *************, the ************ *** *** specify **** ******** ***** not **** **** ************ that **** *** *** "minimum ************"

*** ************ ******** *** workstations *** ******** *** servers ** ***** **** of ************* $****. **** also **** *** ***** "minimum ************" *** *** their **** ******, *** specified ******* **** *** required *** **** *************. The ********** *** **** compensated *** *** ****** time.

* **** ***** **** distributors *** *** ********* road ****** **** ****** go *****. **** **** call *** **** *** factory *********** **** ****** go *****...**** **** ** keep **** ********.

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Informative: 1
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********: ************ ***** *** bad ******* ***** ********* issues ******** *****

* **** **** ** integrator **** ***** *** doesn't ***** **** ** before *** ********.

**** ******** **** ********** electronic ** *********** * flattened **** ******** **** lightning, **** ** **** thrown *** ****** ** the ***** **** ** the *****... **** *** go ***** ?

Agree: 1
Disagree: 4
Informative: 2
Unhelpful: 1
Funny: 7

#*, * **** *** a *****, ** *********** and * ********...

*** ******* ** *** much ***** ******* **** someone **** ** **? And **** *** ***** testing ******** ****** *** issues ********? **'* ****** and ** ***'* ******* specific ****** **** *** would **** ********** ********* in *** *****, ***/**?

Agree: 1
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** ** *** ** day **** ******* ****, a ****** **** **, IP ******* ********** *** firmware ****** ***** ********* identify * ***** **** the ******* **** ** the ****.

********* ********* ****** ***** or ** *****'*, *** taking * ***** ****** of **** ** **** it ****** ****** ***** that * ***** **** out * *********** **** before *** **** **** to ****.

** **** ***** **** I ******** ***** *** technician ** **** **** are ******* ** **** they **** *** ****, otherwise * **** ** start **** ******* *** question **********, ********** *** install, *** ***** ******, a *** ** *** time *** *** ******* and *** *** *******...

********* ** ** *** product, *** **** *********, I'm **** **** ***** to **** *** * new ***.

*** **** ** ******* side ** **** ****...** an ********** ***** ***** for ****** **** ***** finding *** ********, **** that **** * *** to **** ** ******* for ** ** *** phone ** ** **** Viewer ********* **** ******* for *** ******* **** the ***** ** ***** to ** *** ******* or ******* ** ********* environmental *** *** *** product ?

******* *** **********

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** ** ********** ***** money *** ****** **** fault ******* *** ********, does **** **** * get ** **** ** invoice *** ** ** the ***** ** ** Team ****** ********* **** support *** *** ******* when *** ***** ** found ** ** *** install ** ******* ** something ************* *** *** the ******* ?

*** ******. ***** **** support * ***** **** a ***** **** ** - **% ** ** support **** ** ***** on **** ** *** not ******, ** *** clients *******, ** **** 3rd ***** ****** ***** is ******* ******.

****** *** ** **** a **** *** **** wasted ****.

** * *********** ** have *** *** ***** spectrum ** ********* ******* from ******** ************, *** the *** **** ** getting ** ***** ****** - **** ** **** sent **** **** **** has * ********* *****, please ****** *** **** since ** ****. **** tell *** ********* ** will **** ******* *** faulty ***** ** **** & **** **** * freebie **** *** ***** trouble. *** ***** *** of *** ******** * manufacturer *** **** ** an ********* ***** **, we **** ***** **** this ***** ******, **** a ***** **** *** installer **** ** * other ********** **** *** exact **** *****, *** had **** ******** ******* to *** ************ **** full ***** *******.

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**’* **** * ******** slope **** ** ** down *** ****** ******** game. ** *** ****, rolling ****** **** *********. On *** ***** ******* trucks **** ********* ***** is **** *****.

***** ** *** ****** tends ** ** *** best *** ** *** only **** ***** *** technical *****, *** **** alleviate *** ******** ***** on **** *****. ** top ** ****, ** shows *** ********** *** the ******* **** *** manufacturer ***** ********. *** had $**** ** ******* all **** ****** ** me ** *** ***. Manufacturers *****. *******, * was **** ** ***** everything **** ** ** 1 ***. *** **** integrators, **** ** *** the **** *** ** leads ** **** ******* getting ***** *** ** the *****. ** ******* is *** ************ ****** do ********** ** ***** power ** ******* *** integrators *** ************.

Agree: 2
Disagree
Informative: 1
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* ***** **** ** see **** ** ***** "A" ***** ************ **** and ******* * ******** that ******** * ****** component ** **** *** bad *******. *** *******, after ****** ******* **** conclude *** ****** ***** to ** ******* *** in ******** ** ********* a *********** ****** * small ******** ****** ** provided ** *** ********** for ******** ****** ***** in *** ****.

***** ** ******* ** the ******** ******** * was ******** ** *** decking ******** **** *** first ********** ** ********* materials **** ***. ***** was * ***** ** warranty ****** **** *** product ** **** ****. The **** ************* ***** provide *********** ******* *** a ***** ****** **** to **-******* *** *** product. ** *** *** really ********** ** ********* but ** ***** ** were *** ****** * huge **** ** ****** good **** *** *******.

** *** "*" ***** manufactures ***** **** ***** to **** *** "**** product" **** **** ** by * ******** **** is ******** *** ***********.

Agree: 2
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* ***** **** ** see **** ** ***** "A" ***** ************ **** and ******* * ******** that ******** * ****** component ** **** *** bad *******.

***** *** *** **** per ****** ** **** this ?

** *** **** $*** camera ** ******** $*** because ** ***** **** 1hr ****** *********** ********.

Agree: 2
Disagree
Informative
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Funny

** *** **** $*** camera ** ******** $*** because ** ***** **** 1hr ****** *********** ********.

** *** *********** ** selling ******* **** *** designed *** ** **** in *** ******** ****** it ***** ** **** than *% ** ******* that ******* *********** ******** and ******** ******.

*** *** * ***** pay * ******* ** take *** **** *** of ******* ** ******** cameras ** * ***** project.

Agree: 1
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**** **********. *** *** warranty/return * ****** ***** up ** *** *********** or ************ *** **** and **** **** ****** compensate ** *** ******** troubleshooting *** ******. ** it's * ************ ********* return/repair * ** **** insistent ***** ** *** in ** ***** *-* instances **** **** ** mind *'** *** **** provide **** **** ** credit ** ***** *** labor *****. ** ******* else ******, **** ** usually ** *** **** of * ******** ** a ****** *****, *** those *** **** ******* and ********. ** ******* instance *** *** **** us ***** *** **** IP ******** ** ****** orders.

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**’* **** **** ** the ************ ***** ** money. *** *** ************* have. ***** **** *** take **** ******* ** the ********** *** * repair, **** ********** ******* a ****** **** ** what *** ***** *** what *** ****** ***, and *** ************ (****/****/***) compensates *** ********** *** in **** **** *** service ******* *** ***********.

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Funny: 1

*******, ******* ************* ** not **** *** ******** the ********** **** ****** to ** *****. ***** are ******** ******** *****, terms, ********* ******* *********, recalls, **** *** **** tightly ******* ** *** manufacturer. **** ** ** this ****, *** *** dealership ** ***** ** the ****** ******* ******* the ******** ***** *** dealing **** *** ************.

**** *** **** ******* manufacturers, **** **** **** pay * ********** **** for * ******** ******. If * ****** ** not ********* *********, ** the ****/****** ****** **** a ****** **** ***** warranty, *** ********** ******** has ** ***** *** costs ** ****** ********.

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*'** **** ** **** sides ** **** **** of *****, ** * RSM *** * ************, and ** ** **********. Common ****** **** **** sides ** ** ******** everything **** *** ***, follow *** ************* **** support ******* ** *** case ******* *** ********* escalations, ****** *** ************* RSM *** ** **** you ***** ******* ******, and **** (******) ******** on *** ***** ** make **** ** ***** in ***** ** ************. In *** **** ** an **********, ** *** the *****, *** ***** got ********* ** * senior ****** ********, *** they ********** * ** issue. **** ************ ********** replaced, *** ****, *** video ********* ** * regional **********, *** **** came ******* **** ** account ****** ** **** cover *** ***** ****. The *** *** *** a **** ************ *** handling *********** ** * professional *****, *** *** manufacturers ******* *** ************ with * ***** *** user.

**** ********, ** ** RSM, * "****** ** the ********" **** *************** between * ********** ** input ***** *** ******* serious ***** ***** *** event ******. *** ********** followed *** *****, ******* me ** *** ***, and ** ****** ******* the *****, ********* ** free *********** *** *** the ******, *** ** account ****** ***** ** the **** ** *** boards ** **** ***** labor. * ***** ** RSM *** **** * lot ** ********* ** this.

* **** **** **** it ***** ** **** for * ************ ** cover *** ***** ***** for ** ********** ****** you *** **** ************* of **** ***** ******** on *** *******. **** mainstream ************* ****** ********* the ***** ** ******* accounts **** *** *** can ** ******, *** will **** **** *********** that **** * ********** view ** *** *****.

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****** **** ** *** industry *** ** *****, we **** *** **** this ********* ******* *****. Surprisingly, ** **** **** mostly ********** ** ********* our ******** *** ********* and ***** **** ** was ********* * ************ issue.

* ********* **** ** working **** *** ***** manufacturer's *** ****, *** the ***** *************.

* ***'* ******* *** manufacturer's *****, *** *** Products *** ** ***** is * *** **** that **** ** *** for ** ** ***** situations. * ***'* ***** we ***** **** **** successful ******* ***** ****. We ******** *********** ********* at ** ****, *** credit ** *** ******* to ********** *** ***** troubleshooting *** ********* *** equipment.

* ********* ********* *** selling *** ******** ** manufactures **** **** ****** "right", *** * ******** to *********** ******** *** those **** ****'*.

**** ****,

*****

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