Subscriber Discussion

How Do You Handle After Hours On Call Support/Service?

UI
Undisclosed Integrator #1
Sep 17, 2019

Interested in what other integrators have in place?

Field techs on call?

****** ******* ***** ** ****?

**** **** *** ****?

****** ** **** ****? ****** **** per ****?

******* **** ** ***-******* **** *******?

*** ****** ***** *** ********** ** it's ** ********* *** ** ********?

********* ***** ** *** ****?

********* ******* ** *** **** ****** are ***** ** ** *** *** something ********.

***** ***.

Avatar
Brian Rhodes
Sep 17, 2019
IPVMU Certified

** **** ** **** ******** ** vary *** ******** ***** ** ****** type? (**: ****** ** ***** ** burg ** ***)

** **** *****, *** ******* ****** according ** *** ******. **** ***** don't **** ** ******, *** ******* is ****, *** * ****** ******* may ** ********* **** ** ******** put *** ***** **** ******** ***.

(3)
UI
Undisclosed Integrator #1
Sep 17, 2019

**. ** *** ****** ** ********* a *** **** *** *** ****/*********.

****, * ********** **** ** *** prioritize *******, *** ** * ****** out ** ********* ** * ******, and **** *** ******* ** *** for ********* ******* (** **** * service **** **** ******** **), **** we **** ** ******.

(1)
Avatar
Clint Hays
Sep 17, 2019

**** ** *** ****** ****** * dealt **** ****:

- *** **** ******* ****** (** their ****, ****** ** *******-****) *** a **** ***.

- ***** *** ** ** ******, remote ******* **** ******** *** ** no ******.

- ******* ******* **** *** **** and ******** *** **** *** *** up ** ********. **** **** *** responsible *** *************** *** *********** ** it ****** ** ** ****** ***.

-***** *** * ******** ***** *** being ** ****, **** ******** *** anything ******. **** ** **** * comp **** **** ******* **** ** hours ** ******** *** *** ****'* earn **** ***** ******* **+ *****.

(2)
(1)
Avatar
Brian Rhodes
Sep 17, 2019
IPVMU Certified

** **: ** ***** ** ******** structure ** ****** ******** ******* ***** after *****?

** ***** *****, ** ***-***** * designated ******** ** ** ** ****** when ***** **** **?

Avatar
Will Doherty
Sep 17, 2019
Liberty Consulting, Inc • IPVMU Certified

* ********* ***** ** ********* ******* for ***** ***** *****. **** ******* station ***** ******* ***** ********. **** makes ** ********/**** ** ******* * script *** ************ ** *** **** handle ***** ***** ******* ********.

*** *** ******* **** **** ** be ********* *** ** ****. *** on **** **** *** ***** ***** company ******* *** ********* *** *** whole **** **** *** ** **** which ** * *******. *** ** call **** **** ** ****** ** "x" **** ****** ** *** ****** while ** ****.

****** ** **** ********* ** ****** at ***. **** ****** ** **** smoother **** ******** ** ******* *** us.

*** ** **** **** ***** ** to *** ****** ****** ******* *** downloads ******* ****. **** * ***** from *** ******* *** *** **** week.

***** *** ******** **** ********* ***** are.

********** ** *** ****** ** *** on **** ****. *** ****** ** the ********** ***** *** ******.

*** ****** ******* ** **** **** service *** *** *** ******* ** pay *** **. *** ****** **** has ** ** ****** ** ****** (unlock, **** ****** ** ****** ***) so ***** ** ******* * **** and **** ** *** **** ** their ****. ** *** ***** ** go ** ***** ***** ****** ** is ******.

**** ****

(2)
(1)
Avatar
Robert Baxter
Sep 18, 2019

** ** *** ******* ** *** Wednesday *** ***. **** ****** ****** of **** ******** ** *** ** Fri. ** ***** *** * ******* on *** ******* (**** ********** ******* thinks * ********* ****** ** ****,...) it **** *** ****** *** **** day *** **** **** **** ****** like * ******* *****.

** **** **** * ******* ** call **** * ****** ** **** of **** ****** ******. *** ******* can **** **** ********** ******* **** the ****** ** ** ** **** up **** *** **** ***** ** he *** **** ******* ***-**** *** needs ***** ** ** *** *** some **** ** *** * ****** function ** ***'* ****.

***** ** * ****** **** *** tech ****** ****** **** - **** dependent ** *** ***** ****** - they *** ****** ***, ******* *****, productivity ** ******** **** *******, ***** unappreciated *** **** *********. **** ** maintain *** ********.

UI
Undisclosed Integrator #1
Sep 18, 2019

****,

***** *** - **** ** *** pay *** **** ****** **** ** be ********* *** ** ****?

Avatar
Daniel S-T
Sep 18, 2019

**** *'** ****** **-**** ** *** past (* ***'* *******) ** ****** pay *** **** ** **** ***** to *** ***** **** (******* ***) per *** (* ****). *** **** if * *** ** ** ***, that *** ***** ***** ** *** weekly *****, *** **.

Avatar
Will Doherty
Sep 18, 2019
Liberty Consulting, Inc • IPVMU Certified

**** ******* ** ***** **** ***** are ******* *** *** ***** ****** rate. *** ******* ***** ** ** City **** **** **** ***** ** Billings.

* ***** **** ** ******* ******* tech **** *** **** *** ****** equivalent ** * ** * ***** pay. ** * ****** *** *** numbers ****** *** ******* ** ***** hours ******* ***** *** ****** ***********.

UI
Undisclosed Integrator #2
Sep 21, 2019

*** ******* * **** *** ** base ** **** *******, ********* *** billed ****** **** *** *** ***** hour *** *.** ***** ****, *** clock ****** **** *** **** ********** and **** ***** **** ****** ** their *********** *****. ****** ***** *** billed *** ****. *** **** ** paid *** **** ** *** ***** billed *** *** ****.

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