As of April 9, 2024, investors finally got nearly all of the non-disclosed risks that some of us criticized. Including the latest trend toward slow or no police response, which is the big threat to lots of residential contract customers. However, still could not find, among the 100 pages of SEC fine print, the very important stats for contract “Customer Attrition”, which ADT renamed “Revenue Attrition”, which can be manipulated up/down to meet desired results. In the M&A world, one of the first questions is customer attrition, and its definition? Many transactions end with that one Q&A. Over 16% customer attrition annually is the danger zone.