How Do We Compensate People On-Call For 24/7 Support?

Hi everyone,

We don't have a formal 24x7 support/on-call staff for our security practice. Our customers are asking and willing to pay for 1) remote phone support 2) onsite support.

We are a non-union shop and would like to get feedback on the compensation plan for folks on-call and folks dispatched for onsite support.

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