Robert,
Again a video wall is merely a tool. If you are merely wanting a wall full of monitors full of surveillance camera images, then yes a video wall serves absolutely no purpose other than spending the organizations money.
However a video wall or even better term a display or data wall is a better term is extremely useful in an operations center. Not in a security office or simple control room.
But in a true GSOC or EOC environment they are useful. As i stated in my original post, we would normally not put surveillance camera images on the wall. We would went something occurred that we wanted to review or check out. And when i say check out. It was not my operators. It was myself as the Director of the SOC and we were showing the VP of Security and or others what happened.
A typical display had a web based situational awareness or alerting tool displayed that would show us on a graphical display incidents and their relationship to one of our facilities. We also had another portion dedicated to displaying a weather display. This way we could quickly look up on the display and see if there was any significant weather impacting our facilities.
Another item we displayed was a network monitoring solution. This allowed for us in real time to see the status of an entire city and or facilities in the facility. If we began to receive notifications of cameras, NVR's, alarm systems, and card access off line at a location or in a city needed to investigate why these devices went off line. WE used the network monitoring system to quickly at a glance to see if the issue was on our end or within the IT infrastructure itself. The system we utilized was also in use by our IT group. It listed all facilities and within each city. It was real simple to use the display. Red meant down. Green meant up and running network. If the network was red for a facility we knew the issue was on the IT side and we did not need to do anything. If the system showed a facility all green we knew the issue was on our end.
The other thing we had on our data board was a display from our computer aided dispatching software. I used this as a way for me to quickly glance up at the board and see the open calls for service we had going within the security department. Every call or incident we handled was logged into the CAD software platform. The display allowed me to see at any given time the open, pending, or closed calls. without this i would have to either disrupt a dispatcher to ask how many calls there were or to log into the system myself. I could do so. However as the Director i had other things I did each and every day.
However we did not put surveillance images up on the data wall in a live mode just simple to watch cameras. Way to many cameras. Way to many facilities. Not enough operators to do that. So no you would not use a video wall or data wall to watch live camera images in the hopes to look for pick pockets, drug deals or prostitution.
I can tell you however some police departments do have surveillance cameras up in high crime areas and in major attraction areas. They will monitor cameras during special events, like parades, protests, carnivals, festivals, etc. But again this is limited to these special events. Not full time, 24/7/365. Simple not enough manpower to do so all the time.