Hi, I had forwarded the ports in the router and I have a static IP. The DVR is connected to the internet. When I tried to access the DVR through public IP, I am getting the error as "IP address is not accessible". What could be the reason?
I have a AVTECH 4 Channel DVR. I tried to change the ports ,82 ,83 ,still i am facing the same problem.
Here is where I would start:
You usually need 2 ports, sometimes 3
HTTP
TCP
sometime RTSP
HTTP is used for web browsers
TCP is usually used for mobile apps and client software
RTSP is sometimes required for live streaming video.
Check the DVR and confirm which ports are being used. You usually can change them.
Forward these ports from your router to the IP address of the DVR. Be sure to hit apply/enable (rookie move I made one time)
Google port checker and confirm your ports are open. The DVR must be plugged in for this work.
If the ports are indeed open, make sure you are using the right port in your app. When you say 82,83 those sound like HTTP ports and I know on Dahua and Hik you need the TCP port for mobile apps and software.
Hi ,
For the Avtech DVR we need to forward only one port .
I had checked in the canyouseeeme.org website ,its showing the ports as closed .
Any port i select ,its showing as closed .None of the ports is being shown as open
What router is being used?
The router is supplied by the Internet Service provider Himself .
The router make is HUWAEI
Is there by any chance two routers, such as one from the ISP, and one you installed like a Linksys or D Link?
Is the DVR on a static IP
Did you double check your settings in the router?
The DVR is connected to the switch when you check the ports right? You aren't disconnecting the DVR to plug your laptop in?
There is only one router.And as said earlier ,we have a static IP and the DVR is on static IP . The DVR is connected to switch and in the DVR its showing the symbol as connected to INTERNET .
Have you ensured upnp is off?
You may have to call the service provider to help as sometimes the ports are closed in their equipment and unavailable to user settings.
You say you have a static IP? From who? The ISP?
At this point, that does not matter. Ensure the DVR is on a static IP internally, check which ports it set to use, then forward those ports from the router to the IP address of the DVR.
Different routers handle it differently. SOme you specify the ports and IP address and you are done. I was on an ATT router the other day and I had set the ports as a service, then apply that service to the IP address. So it was a 2 step process.
As Michael pointed out, some ISP's wont let you open the ports on their equipment. So you may have to call them.
As Michael pointed out, some ISP's wont let you open the ports on their equipment. So you may have to call them.
I would second Jay's advice, call your ISP and they will let you know if they have blocked one or all of the ports you are trying to use and most likely support you in getting the proper one opened/setup.
whenever your router configuration appears correct - and yet port checkers show ports closed (and no remote access), the first thing I always used to do was a trace route.
this validates what you think (one routing device; you have it set up right) or shows the other routing device (sometimes within the modem device).
command prompt: tracert www.google.com - this shows all the routing devices from your machine to google.com...
the first jump should be the internal IP assigned to the router you set up.
if the second jump is an internal number then there is another local routing device that is performing the NAT behind the router you set up (most probably the modem is a combination device - modem and router).
if the second jump is an external number then you've validated what you believed (above) by proving your device is doing NAT.
Where are you trying to access the DVR from using an external IP? From a computer on the same router? Many routers don’t support hairpinning by default.
If so, try coming from a different network, like a mobile phone’s cell connection.
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