Worst NVR/VMS Manufacturers 2022

By Ethan Ace, Published Feb 14, 2022, 11:53am EST (Info+)

Which VMS/NVR manufacturers have integrators had the worst experience with in the past year? 270+ integrators told us.

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This is the 5th edition of the series, see previous results:

In this report, we share detailed feedback from integrators and examine key themes impacting the overall market.

Process *** *******

**** **** *** ******* (******** - worst) ** ******** *** ** *** worst ******* ** ****** ***** ******** votes. **** ******* **** ********* *** not ***** "*****" ****** ******* **** are ****** *** **** ** **** integrators.

Top *******

********* ******** ** *** #* ***** overall *** ***** ** ***********. ******* the **, ********* *** ***** **** nearly **** *** *** ******** *****. Notably, ********* *** ******** ********* *********** complained ***** ******* ******, *** ********** action ** ******** ********.

***** ***** **** *** #* ***** spot *******, ****** *** ******* *** US. ***** ** ***********, ******** ********* was **** ***** **** ********* *** still ****** **** *** ****** *********.

************, ***** ***** *** ******* *** positive (** *** ****** ** *** *** 5 ******** *****), **** ******** *** *****-**** ******** votes ****** ********* *** *****, **** frequently ****** ******* ****** *** ******** failures. *******, *****'* ******** *** ******** slightly ***** ****, ***** **** **** #2 ****** *********, ***** ** *****.

*******, ** * ******* ***** (*** negative) **** *****, *******, *** ******* VMSes, **** *******, **** ** ********, or **** **** ********** *********.

** *** ******** ****, ***** **% of *** *********** **** **** *** no ******** ** *** **** ****, mainly *** ** ******** ** *** or *** *****-**** *********.

#1 *********: ** ********, ******* *************, ******* ******

******** ********* ***** ********* **** ********** mentioned ** ******, ********** ********, ****** disconnection, *** ******* ********, ****** *** outside *** **.

  • "*********. ** **** ******* ***** *** just ** *** ** *** **** was ********* ******** *** ***** **** with * ******* ******. * ***** not ********* ********* ** ** ***** enemy."
  • "*********. ***** ***** **** *** ** free, ** ** ***** ********* ** navigate *** **** *** * ****** of ********* ********. **** *** *** changes *********, ** **** ******** **** from ********* ** ***** *******."
  • "*********. *** ******* ******* *** ** at ** ******** ******** ** **** 99% ***. *** *** ********* ***********, spelling ******** ** ***’*, ******** **** working ******* ***********, ***** ******** ******** upgrades *** ******* ********. **** **** something ****, ***’* **** ********* *** then * ***** ***** **** *** same ***** **** * ***** *********** and *** **** **** *** ****, you’re *** ***** ***** ***!"
  • "******** *********. ** *** ** ******** installation **** * ******** * **** the ***** ****. ** *** ******** locations *** ****** ** ******** * Hik ******* *** *** ***. * of *** ******* ******* ******* **** re-installation, ******** ******'* ******** *** ******** and ****** ** ***** *** * pain. ****, * **** *** *** kind ** *****."
  • "*********. ***** ******* ********* ** ********** for *** ******** ******** ** ********. Customer *** ***** ***** ***** ** were **** *** ***** ****** ** make * **** ***** *** ** a ***'* ***. **** ** ****** time."
  • "** **** ******* ****** * *** of ********* **** ***** ***** ** Hikvision *** **********; ************ **** *** 7xxx *****. * ****** ** ***** firmwares *** **** ** ************* **** new ******* - ********* **** *** not ********** **** ** * ******** with *********. * ***** *** ****** to *** *** *.* *** *** poorly ******* *** ***********."
  • "********* *** *** * ******** ** cause ********** ******** ** **** ** the ************ *********** **** *******. *** support ** *************, *** ****** ** relied **** ****** ** ** ****** small *** ******-******** *************."
  • "*********. ** ******* ***** ** * year ** ** *** *** *** existing ******** **** ****** **** ** haunt **. *** ******* *** ******** losing ***********"
  • "********* ** ******** *** *****. ******* will **** *** *** **** **** the ************ ***, ** ***** *** alerted."
  • "********* - ****** ******** **** ******* dropping ***, ********* ******, ******** *******, the **** **** **. ** ******** a ***. ** **** **** *** more."
  • "*********. ** ***** ** ********* ** the **** *** *** * *** of ******** *********** ****, ***** ******* so **** **** ** ***, **** DOA."
  • "*********. **** ******* ** *** * browser *** **********, *** **** ********** browser ** ***** **."
  • "********* ***, ** ****** *** ******* requirements *** ******** ********"
  • "********* ***, **** *******, **** ********* to ********* **** ***** ***"
  • "********* ***: ******** **** *** ******. Their ***** ******* **** *** *** compatible **** ***** *** *** ..."
  • "********* - *** **** **** ****** they **** ******* ******. ** ******** updates, **** ***** ****** ***** **** state ***** ******* - ******. ***** hard ** ********** **** *******/*****/******* ******** is."
  • "*********...***** **** *** *** **** ****. Lots ** **** *****."
  • "*********. ****** ****** ***** *******, **** bugs."
  • "*********. *** *** ** *** *** buggy."
  • "********* ** ********** *** ***** ********"
  • "* **** ****** *** * *** Hikvision's"
  • "*********, *** ** **** *****."

*******, **** * ******* ** ******** mentioned *************, ****, ** *** ******:

  • "*** **** **** ***** ** *** most ****** **** ************* **** *********. They ***’* ***** ********** **** **** need ** **** *** ***** *******."
  • "********* - ** ****** *** *** migrate **** **** *** ** ****** with *** ******* ** **** ** not ********** ******** **** ****'* ****** with ****...."
  • "**********. ********** *********** ***** ******* *** been * *******. ** ** *** sell ***** ******** *** **** ** the **** *** **** *** ** explain *** ******* ******."

Hikvision **** **. ***/*****

***** ********* *** ******** ***** *** / *****, ***** *** *** ****** used, ****** ********'* ***-**** **** ****** the **** ****** ******, *** **** had ****** *********** ** *** **** few *****. ********* *** ********* *** development ** ***** ************** ***/*********-********** *****, ***** ***** ***-**** **** *** free***-******* ***** ********** **** *** ******* ************ ** added ********. *** ******** **** ***** latter ********* *** ******** ********* ** integrator ******.

#2 *****: *******, ********* ******

***** ****** ***** ** *** ***** most ********** ********* ******* ** * problem, ***** **** ******* ***-***** ********* issues *** ******** *** *******. *******, no *********** ********* ****/***/********* ** ************* issues.

  • "*****. **** ******* ***** ********** ******* of *** ***** ***'* **** ***** ports *** **********. *** **** ***** are ******* *-* ** *** **** board, *** ** *** ******** *** labeled ** *-*. *** **** ***'* appear ** ***** ** **** *=*, B=1, *=*. ** **** ** **** drive ***** *** **** ** **** a **** ** ********** *** ** a **** ** **** * ****** drive."
  • "*****, ** ******** *** *** ** 3 ***** ** ** ****** ******** and ****** ******* ***** ** ****** of ****** **/*** ** * ********. The ******** ****** ******** *** *** initial ******** ************** **** ****'* **** as ********. ***** * ******* ***** (about ** ****) ** ******** ******* firmware *** *** ******* *** * new ******* ** *** *** **** worked ************* ******, *** ***** *** perfectly."
  • "*** ***** *** ******** ** ******** to ***. ********** *** ****** ***, you ***'* **** ** ** * specific ****. ** **** ** *** light **** *****, ** ***** ** minutes ** ****** *********."
  • "** ***** ******** ********* ****** *** lack ** ******* ***** ********** * very ***** ****** ** ***** **** for **** ***** ********. ** *** to ******* * ***** ** *** NVRs **** ********* *********** ** ***** to **** **** **** ******* ********."
  • "*****: ****** **** ******* ******* *******'* install. ****** ** *****, ******* ****** and **** ********, ******* ** *********** ("update *** ********" ** ******* ****)."
  • "***** ** ** ****'* **** "*** of *** ***" ** ****** ********* to **** **** ** ******* **. You'll **** ** ****** ** **** the ******* ***** *** ***'* ** advanced *************** *****"
  • "** ****** ****** **** ***** ***. The **** ******* ** **** *** NVR ****, ** **** *** **** to **** * ******** ******** ******* havng ****** ** *** ***, ** is *********** ** **** *** ** phone, ***** ** *** ** *****. Something ** **** *** **** ******** with *** ******** *** ********** ** repair *** ********."
  • "*** **** ***** = ** ** not ********* ********* ** **** ** we *** ********, ****, ********* ** lower ****** ** ****** ****** ********!"
  • "***** *** *** *** *** * extreme ********. ****** **** ***** ******* randomly *** ***** ****."
  • "***** - ******** ****, ******** *** options *** **** **** **** **** we **** ** *****."
  • "*****, **** ** ******** ******** *** people ********** **** **** **** *** apps."
  • "*****. ********* ******* ******* ** ******** to ******"
  • "*****. ***** ******* ******* ****** ******* lower ******** ***."
  • "***** **** ***'* **** *** *** setup"
  • "*****. * **** **** ** * Dahua *** *** *** ******** ** a *** ********* ***** **** * serviced *** **** *****. ********* **** needed *** ****** **** ********* ***** version ** *** ******** ***’** **."

Exacq *** ******** *** #* **** ********

***** *** *** ******** ** ****,#* ** *** *** ******** *****, *** **** ******** *** *****-**** negative ***** *******, *** **** **** other ******** ***** (******* *****, *********, Avigilon, *******). *******, **** ** ******** somewhat ******** ****** **********,***** ***** *** #* *****, ***** of *****.

******** *********** ******** ** ***** ** "falling *** * *****" ***** ***** acquisition ** ***, **** ******** *** software ******, ** ********, *** **** support *** **** ****** ******.

  • "*****! ** ******** *** **** ******* fall *** * *****. *'** *** terrible **** **** ********* **** **** 3-5 ***** *** ****** ********* ******** that ***** *** *** **** ***** replaceable ***** *** *** *** ******** was **** *** ** **** ******* at * *** ******** ********. ***** support *** ******** *** ****, *** overall ** ******* **** **** ** once ***. ** *** ******** ****** to *** *** ** ***** ********** we ***. *** ******** **** *****'* last **** ***'* ******."
  • "*****. **** **** **** ****** *** of * ***** **** *** ***** since **** **** **** ** ***. We've *** * **** ** ******** failures **** ***** ***** ******* *******."
  • "*****. ***** **** * ****** ** times ***** *** ****** ***. **** just ***** ** *** ** ****** and ** ******'* **** ****** *** machine ********. ** **** **** ** fix **, ***** **** *** *** couldnt ****** ** *** ***** **** on **** ******* *** ***** ******* with **** ********** **** **** *** so * ***** ****."
  • "*****. ** **** ** *** **** platform *********** *** *** ******-***/****** *************. The ******** ******* & **** ******* got ** *** **** ** *** to **** * ******."
  • "*********** *** **** *** ***** ********** due ** *** **** ** *** poor ********* ******* *** ** ***** way *** **** ** *** * right ****** ** *** ***** **** we **** **** ***** ****** **** NVR ** ********. ** **** *** 40 ******* ***** *** **** *******."
  • "*****. *** * ******** *** *** one **** *** * *** ***** old *** *** *** **** ** upgrade ** ******* *** ******** ***** not ******* *** *** *******, **** though ** *** ***** ********."
  • "*****, **** *** ** ***** ******** issues **** ********."
  • "*****, **** ******* *** ****** ********"
  • "***** ******. *** ******* **** ** the ***** **** ****** ** ** much ****** **** ************. ** *** be ****** ***. *****'* ******** *** in ***** * *****."
  • "*****. **** ******* ******* *** **** analytics *** ********* ********* ** *** up ****** ************* **** **** *******."
  • "***** ****** ** **** ******* ******** systems ***** ** *** ***** *** being ***** **** *************"
  • "***** - ***** *****/**** ******* ** below *** *** ***** ******** *** a *********"
  • "***********. *** *** ** *** *********, and ** *** ***** ******** **** corrupting ********* **** *****."
  • "***********. *** ***** ***** *** *** licensing *** ****** ******** *****'* ***** the ******* ***."
  • "***** **** ******* ** **** **** and ** **** **** ** ****."

*******, *** ********** **** ********* ****** customers ** ********* **** ** ***** an *********** **** *****.

  • "*****. ******* ** ** ******** *** unhelpful. ** ************ **** **** **** to *** ***. ** **** ******** moved ********* ** ********* ****, *** they *** **** *** **** ** how **** ****** ******* ********* ****."

Third ****: *****, *******, *******

*****, *******, *** ******* ***** *** received **** *** ******** *****.

*********** **** ***** **** ***** *** out ** **** *** ****** ************:

  • "*** ***** *** * **** ****** with ** ***** *** ** ***. Not ** ** **** ** ***** streaming ***** ***** *.*** ********, **** analytics *** ******* *** ********."
  • "***** ***, ******* *********** **** *** parties."
  • "***** ****. * ***'* ******* **** still **** *****. **** *** ****** and *********. **** ***** ***** ****** to ********* **** * ***** ***** (Milestone) ****** **** *** '***** ***' NVR"

***** *******'* ******** *** ********* ** expensive *** ****** ******** *********** ******.

  • "*** ***, *'* **** ** *** Ocularis. **'* ********* *** ***** ** have ********** ** ********* ********* **********."
  • "** ******** **** **** * *****, recently ******** ****** **** ******* ********** couldn't *** ******* *****. ******** ******'* sell ** *** *********, *** *** more ** **** *** ****** *** happier * *** **** ****'*. **'* objectively *****, *** ** ***** ** moving *** ****** ** ** ******** and ****'** **** ********** ********."
  • "******* ******** - **'* *** *** when ** ***** *** ** *****'* really **** *** ********** ***** ***** init *** ***** **** ******* *** never ******** **** ********"

*******, *********** ********* ******* ******** *** support ******.

  • "*******. *********** **** ** ******* ******** server. **** ******* ******** *****, ***** relicensed. *** **** ** ****** **** 6 ****** ***** **** **** ******* for ********* *******."
  • "*******. ** ***** ********* ** ** to ****** **** *******, ** ****** never ***** ** ********."
  • "******* - *** **************** ** ******** garbage. *** ****** ***** ** *******, approximately *** ****** *******. **** ******* would ***** *****, ***** ******** **** attempts ** ******* *** ***** ** swapped *** ****** **** ** ******* outside ** ******** ****."

No ******

******* ** ****, ***** **% ** *********** ******** no ***** ******** ******, **** ******** mentioning **** **** *** * ******* selection ** ****** ******** *** ***** taking ** *** *********.

  • "** *** ****** ******** ** ******* bad ***********, ** ** *** ***** our **** ** ************ ********* ************ and ******* *******."
  • "******* *** *** *** **** ***********. We ********* **** *** ********. **** of *** ********* *** ** ********* and ****. *** ** **** *** sell ****. ******* **** *** ****** Conscious. ******* **** ****'* **** *** what ***'*"
  • "* ******'* *** **'** *** * bad ********** *** ** **** **** three *********. ********, ********* *** ******. They *** **** ***** ***** *** application."
  • "*****'* *** *** *** ***********. ****'* why ** **** **** *** *********** for *** *** **** ****** ***** ONVIF ********* ****** ************ **** **** suite *** ***********."
  • "**'** ******** **** *** ******* **** year *** *** *** ****** *** into ******* *******; *** ** *** increased **** ** ****** ****** **** specification *** ***** ** *******."
  • "** ****** ****** *** * *** experience - ** **** *** * select ****** ** ******** *** * big **** ** ** **** ** to ****** **** *** *** *** purpose ****** **** *** ********* ** sales"
  • "**** ****, **** ********. *** ** make ** ****** ** *** *** all *** ******** **** ****** ** this *****, ** **'** **** ******* now."
  • "****, **** **** *** *** ******* are ******* ** ** ** ******* so **** ********* ****** *** ***********."
  • "** *** **** ***** ** *** suppliers *** ** *** ***** **** what ** **** **** **** *** if ***** ** * ******* **** support **** ******* **** **********"
  • "** ** *** *** * **** of ****** ****** *******, *** ********* have *** *********** * *** ** issues."
  • "*/* - * **** ******* *** systems ** ******* ******** ******* - it's *** ***** *** **** ** mess **** ****** *******"
  • "** *** ******* ** ***** ******** were ******** ** ********** ** ************ requirements"
  • "******* ** **** **** *****. **** that ***** *** ** **** **** VMS *******"
  • "*******, ** **** *** *** ***"
  • "** ****, * **** ****** **** Genetec ***********."
  • "** ***'* ****** *** ***** *** much ******* ******* ******* ** ** major *******."
  • "** **** *** ***********, ** ** generally ***** ** ******** *** ************* that ** *** ******** ****."
  • "**** *** **** **'** *** *** major ****** **** *** ***'* ** VMS' **'** ******** ** *** **** year."
  • "** *****'* *** *** ****** ** the **** ****. ** ***** ** only * *** *************."
  • "****, ***** ** **** **** ********* atm."
  • "**** **** *** ***** *** ** like **."
  • "**** ** *** *****, ** *** brands **** ** *********."
  • "****. * *** * ***** * like."
  • "** *** ***********"

Comments (16)

****** ******** ** **. **** *********.

Agree: 3
Disagree
Informative
Unhelpful
Funny

******** **** *****'* **** ** *********** in ***** ******* *'* **** ** add ** $*.**. ** ******* *** and * ***** ***** ** *** firmware *** *** ***** ****** ***** them. * **** **** ***** ********** - ********* ** *** **, *******, product ******, *** **** *** *******; help ***** ** *** *** ********* either ******* ** ********** ******, ********** features **** ***'* *****, ** ******* explanations *** ****** **** ** *****; browser ************* ******; ***** ******** ******* features ** ** ******* ** *** work ********.

*** ** *** ***** ******* *'** found ***** *** ** **** * lot ** ***** *** ***** ***'* know ***** *** ********, ********** ***** tier * **** ******* *** * doubt **** **** ****** ** * camera. **** *** ***** ** **** it ****** ** ** ****'** **** following * **** ***** *** *************** and ** **** ***'* ****** ** out ****'** **** **** *** ** RMA **. **** *** ******* ****** lately ****** ** ** ****** ** now *** *** ******** ******** **** whereas ****** **** **** **** ** another ****** *** ** ** *****, so ** *** ******** ** *** gradual ************.

*'* * *** ******* ***** *** the ******* ** ******* ******** ******* we *****'* **** *********** ****, **** on ***** ******-*** *-****** **** ******* their ******-*** ***** ******* *******. ** makes ** ****** ** **'* *** some ***** ********* ***** **** * cabling *****? * **** *** ** frequently * "***** *******'*" ****** ***** may **** *** ********* **** ********** with * *********** ******* ** *********** so * ****** ** **** ***** a ******. ********** ** ******* *****'* installed ** **** ******* ** ***** companies ** *** * ********** ****** set *** ** ********* *** *** been ********* **'** **** ***********.

Agree: 1
Disagree
Informative
Unhelpful
Funny: 1

******** **** *****'* **** ** *********** in ***** *******

*** ************ **** ********** ******, **** why *** *** *** **** ******* notices. * **** *********** ****. ** don't **** * ******* ********* ** opt *** ** ********** ** ****** requests. * *** ********** *** ******* any *********** *** **'* ********** *** that ** **** *** ******** ***** who **** ** **** *** *** the ****** ******.

Agree
Disagree
Informative: 3
Unhelpful
Funny

** ***, * ******* ** *** due ** *** "***** ********" ****** perhaps ******* *****. * ****'* ******** by **. ;)

Agree
Disagree
Informative
Unhelpful
Funny

*.*.?

Agree
Disagree
Informative
Unhelpful
Funny

******** ** *****. *******/*****/******* **** **** themselves **** **** ****'* * ***** company ** **** ****. ***** ******* on **** *******. ******* **** *** incredible *** **** **** ******** ****** for. *******, **** ** *** ** extremely ***, *** ** ** *** feature *****. ********** ********* *** *****'* do ***** *** ******. ***** **** support ** *****, ** ******* ********* and **** ******* ** ***** * days ***** ** ********** ****** ******* to * '********'. ******** ** ******** occasions, *'* ********* *** ****** **** the ****** ****** ** **** *****.

Agree
Disagree
Informative: 2
Unhelpful
Funny

***** **** ** *** ****** ******** in *** ******** *** ** *** "cash ***" ***** ** ***** *** Matrix *********. ** ** ***** **** is **** ** ***** **** **** the *******, *** ******** ***** ******** stagnant **********.

Agree
Disagree
Informative: 2
Unhelpful
Funny

*** **** "**** ***" *******. **** weren't **** **** *** **** ****? I ***** ****'** ****** ** "***" from *** *** ****** ** **** point. ** **** **** * **** cow, **** **** ***** ** ***** more **********, ** ******** ********* *******. Qognify ***** ***** ********** ** ***** the *******, *** ***** ******* **** of *** ****, *** *'** **** are * *** ***** *** *** BriefCam ***********. **** ********** ** ***** instead ** ****.

Agree
Disagree
Informative: 1
Unhelpful
Funny

**** ******, *** * *** ******* about ** ******* **** ********* **** cows *** ****** *** ***** ********* revenue ******** **** ******* ** ** investments ** ******** ** *******, ********** their ********* ***, ****** ** **** until **** **** **** ****** *** or ****** **** ******* ** **** in *** ******* **** ** ** worth (***).

********* ** *** *********.

Agree
Disagree
Informative: 1
Unhelpful
Funny

*** ***, *** ***** ******** *** support *** ** *** **** ********** to ** *** **** ** *** industry. ******* ******* *** *********** *** arrogance *** ********* ******* *** *********** for *******.

Agree
Disagree
Informative: 1
Unhelpful
Funny

***** *** *** **** ** *** industry **** **** ***'** *********. *** a ****** *********** ********* ******** **** the ****** ******* * ***-********* *******.

Agree
Disagree
Informative
Unhelpful
Funny

********** *****. ***** *** ***** **** we ***** ******** **, ** *** happily ******** *****. **** ** **** time ** **** *** **** ******** 3 ***** ***** *** ** *********** some ****** **** ******* ******, ** were **** ** ******* ***** **** we **** *** *** ******** ** get *** ****** ******* ** ***** software ** *** *** *****, **** though ***** *********** ***** *** ********** with *** ******* ******* ******** *** model # ** *** ******** ** were ******* ****. ********* **** ******* could *** ****** *** **** *** wrong *** ***** ****** *** ** needed ** *** ***** ******** *****. We've ***** ******** ** ********* ***********, I've *** ******* *** ********** ******** support **** ****.

Agree: 1
Disagree
Informative: 3
Unhelpful
Funny

* ** **** ********* ***** **** bothers **** * *** ** ***** own *******. ****'* **** ***** ********* everyone ** ********* **** ** **** years ***?

Agree: 2
Disagree
Informative
Unhelpful
Funny

* ** **** ********* ***** **** bothers **** * *** ** ***** own *******.

***** ** * **** ** **** having ** **** ** ** **** stay *********** ** **** ****. ***** RFP's **** **** * ***** ********** or *********** ******* **** **** **** VMS *** ****** ******* *********. ** might **** **** ************* ** **** were ** **** ***** ***.

**** *** **** ** ****, *** cares ** *** ******** ****** ***** it ** **** ** **** *** and **** ***** ****** ******* ********. Wouldn't ** *** ***** **** * had * ************ **** ** ****.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

**** ********** **** ** ** **** Milestone ******* ** ***** ***** ** new ******* ** ******* ******* **** want ** *** ***** **. **** continue ** ******* *** ****** ******. The **** ******* ****** ** ***** able ** **** ***** ***** ******* a ****** *** *** ******* ** the *** ****** ***** ******.

Agree
Disagree
Informative: 2
Unhelpful
Funny

**** ****** *** ******** ** **** to *** **** **** ** ***********.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny
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