Will Manufacturers Always Overstate their Product's Claims?

Author: John Honovich, Published on Sep 29, 2009

Integrators frequently lament the problem of over-stating performance claims. It is a fundamental issue in new technology deployments. In a survey article on "Game Changing" security technologies, the CEO of Henry Brothers states:

"Capabilities will always be overstated by vendors and over-anticipated by end-users — expectation gaps. It has been that way; it always will be that way."

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