Court System Surveillance Challenges

Author: Carlton Purvis, Published on Oct 21, 2013

Tyco Integrated Security is contracted to do all the installation, maintenance and monitoring for the court system of a major U.S. city. They watch and maintain around 1800 cameras across 180 courtrooms. We talked to an operator about the day to day operations of the system, what it takes to keep the cameras running and what the most common problems and crimes are.

Why Tyco Monitors the System

“**** ****** ** ** ******* **** ** ***** ** ********* for *** ****** ** **** ** **** *** ***** ******* just ** ******* *** ******, **** ****** ** ******** *** system *** **** ****** ** ******* **,” *** ****** ****. It ** **** **** ********* *** *** **** ** ******** out *** *** *********** ** ******** ******* **** **** ********* *********. 

************, ** ** ** ******* ******* ** ****** ** ******** for *** ***** ******, ** ****. ******* **** *** ** the ******** ** ****** ************ ******* **** *** ******** ********** *********, *** ********* ******* is ******. **** *** *** **** ******** ** ****, *** also *** *.*. ********.

A ******* *** *** ** ********

* ******* *** *** ** ******** ******** ** **** ********** for ** ****, *********** *** ** **** (********* ****** ***********, cleaning *** *************), *** ********* *** ** **** (******** *** parts, *********** *******). **** ******** ********* *** ** *-**** *****.

**** *** ********* ******* ******* ******** *** ************** **** ********** or, *** **** ****** ********* -- **** ***** *****.

Most ****** *****

*** ****** *** ****** ******* ** ******** ** *** ******* mobile ******. ****** ******* *** ***** ***** **** *** ***** off ******* **, **** ****** ** ** ******** ******* ******** **** ***** *** *****.

************

***** ** ******* ** *** *** ** ************. **** ******** replacing ******* ** ******** ** ***** ** *** ******. **** of *** ********* *** ********** ********** ** **** ** ***** most ** *** *** ******** *** ************.

***********

***** ********** ********** *** **** ***** * *** ** ***********, which ********* ** ******* ** *** ***, ** ************ ** well. “** **** ***** *** ********** **** *** ** *** cameras **** ** ** ******* **/*. ** *********** *** ******* are ****** *******,” ** ****. ***** ** **** * ******* maintenance ******** **** ** ******** ******* **.

******* *********** *****

“* *** ** ** ** *********** **** ***** *********** [******* of ***********]." ******* **’* ***** ******* ** ********* ****, ***** are ****** ****** **** **** **** *** *** ************ **** bleed **** **** *** ******** *****,” ** ****.

******* ****** *** **** *** ********** ** **** *** *** need *** ******* *** ***** ** ***** *** *** **** because ******* *** ****** **** **** ******* *** ************. *** outages *** ************ **** ** *** ****** ******* ** **** the ****** ** ************** ******* ******* ***** ** **** *** *** ** ******. “**** you **** ** ***** *** ****** *** ******* ** *****,” he ****.

****** ***** *** ******** ********* ** **** ****** ********* **** of *** ******** ********.

**********

*** ********* ** ******* ** *** *** ** **** ** monitoring. *** **** ******* *** ******* ** **-** ****** -- a *** ** **** ********* *** ***** ******** ******** -- from * ***** ******* ****. *** ** *** ******* ** the ****** *** ** ********* ****, *** *** *** ******* on *** ****** *** *********, *** ** **** **** **** enough ******* **** *** **** “***** ******** * ****** *****” in *** ****** ** ********.

******* ******** *****

*** ** *** ***** ***** ************ ** **** ********* ** prisoner *********. “** ********* **** **** *** **** **** *** off *** *** ** **** *** *** ****** **** ** the ******** **** *** ***** ****** **********. ***** **** ** the ***, **** ** *** ******* *****, ***** *** ******* to **** **** ********** ** **** *********,” ** ****. *** cameras *** **** *** **** ************* ****** ******* *** ******** and ******** **** ** ***********. ******* ******* ********* ****** ********, he **** **** ******** ** * ******* ***** **** ** comes ** ******. “** **** ******* *** ***** ** **** happened,” ** ****.

Cameras *** ***

*** ****** **** ***** ***** *** *** ******* **** ****** and *******. “******-*** ******* ** *** ******* *** *****, *** we ** **** **** ****** *** **********,” ** ****. *** system ********* ********* ***** ********** ****** *.*.* ************ ***** ****** **.

*********** *******

*** ****** **** *** **** ** ****** *********** *******. ***** are ******* **** ***** * ***** *** ** ****** *** chambers ** *** *** ** ******* *** **** ** *** hallway.

******** ************

*** ****** ** *** **** ********* *** ************ ** **** ** ***** * *** ***** ** *** used ** *** ** *** **** ** **** *** *** all ** *** ********. ************ **** ******** **** *** ************, ***** ** *********, *** for *** ******* ****** *** *****’* **** * *** ** experience **’* ************,” ** ****. “*** ******** *** ********* ** little ******* ... *** *** ***** **** **** ***** *** far ****** **** ** ** *** **** *****.”

Comments (16)

Love these articles! Keep it up Carlton.

Very interesting article. I have a question: "Tyco Integrated Security is contracted to do all the installation, maintenance and monitoring for the court system of a major U.S. city" using Bosch cameras? Why not Tyco products?

Fabrizio, it's fairly common that Tyco IS (nee ADT) sells / services non Tyco products. I am sure many inside would prefer to do so, but customers typically have enough power to push for their preferred products.

Thanks John. So could we say that it is fairly common mainly because the lack of quality in Tyco SP items?

Regardless of the products Tyco owned, there would always be many end users who would want alternatives. Beyond that, there are obvious gaps/limitations in Tyco's product portfolio.

Reason being is that Tyco is an INTEGRATOR not a MANUACTURER

Technically, Tyco is both, right? One division / subsidiary is an integrator (Tyco Integrated Security) and another (Tyco Security Products) is a manufacturer. It's the cross pollination between the two that many wonder / fear / dislike.

This is a great article.

It's disturbing to me that the hisghest usage of the system is used looking at cell phone theft. I wonder how much money could be saved by simply refusing people who have lost their phone?

Carlton, love the article, especially the "years of training" for BVMS4.5 ....

Thanks for article highlighting effective usage of technology. How is the control room staff monitoring 1800 cameras with manpower of 20-30.Are they using any analytics or other smart features.

Good question! Actually, I am surprised they even had 20 - 30 people. Is that total operator staff or is that per shift?

Even for 1800 cameras, I was guessing more like 2 - 5 people per shift, with a few high priority cameras being displayed live and others being brought up as people call in events (we have a complaint in room XYZ, etc.).

Carlton, let us know if you can share any color here.

I'll find out more about the analytics. They do have things like propped open door alerts and emergency exit alerts that call up cameras.

For monitoring, that is 20-30 people per shift and around than a third of that after hours. The reason for less at night is because their isn't as much maintenance and repair going on at night. And that 20-30 is not all Tyco people, but some are court officers as well.

1800 cameras, is this one building or the entire Federal Court system?

I have worked in many facilities on both the corporate side and the government side. I have worked for both large retail store chains that i did loss prevention looking for shop lifters, corporate security for a large bank with an active security operations center with over 130 sites with over 200 DVR's and over 4000 cameras and our SOC can not view 1800 cameras every day. I have also worked in the military at military SOC's and in 2 military prison's.

I just don't believe the 1800 cameras at one site and 20 - 30 people watching all cameras. They are not watching or monitoring all 1800 cameras. They are monitoring inputs line the door forced or door held alarms or the judges panic alarms and pulling up video for those alarm events. They may also be monitoring entry control points and prisoner transfer points. But they are not actively watching all 1800 cameras. And if they claim they are than they are either lying about it, and most importantly not being realistic. Even being conservitive and excepting the max offered at 30 operators, and assuming none are doing maintenance like they sugested they are also doing, that is 60 cameras per operator to monitor. Just how many monitors do they have in the operations center...... or just how small are the inidividual boxes and how many cameras on a single screen are up at one time.

this is just not happeneing at described.

"But they are not actively watching all 1800 cameras." I am sure they are not but are they even claiming that's what they do. I doubt any 1000+ camera system has people watching every camera at the same time. Big cities may have 10 zillion cameras but they most certainly do not keep an eye on every one at all times.

Tyco has different types of Video monitoring services to offer, so first better to identify what services are being taken by customer and then discuss how Tyco does it. Here is the Youtube channel of Tyco IS where many people commenting here; would see for the first time.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Winter 2019 IP Networking Course on Nov 05, 2018
This is the only networking course designed specifically for video surveillance professionals.  Lots of network training exists but none of it...
Solar-Powered, Smart-Phone-Based Access Kit (VIZPin) Examined on Nov 02, 2018
Cloud-based access control company VIZPin is releasing a solar-powered and smart phone based access control system for gates and other remote...
Directory of Access Control and Intrusion Startups on Oct 30, 2018
This directory catalogs access control and intrusion detection startups IPVM has found noteworthy. The directory is provided for your review to...
ADT Acquires Red Hawk, Becomes Billion Dollar Commercial Business on Oct 25, 2018
With its ~7th commercial acquisition in the past year, ADT is transforming itself from a residential provider to a commercial player with now more...
IP Camera Installation Tool Shootout - Avigilon, Axis, Ideal, Hanwha, Triplett, Veracity on Oct 23, 2018
Setting up IP cameras has historically been challenging, with techs often precariously using a laptop on a ladder or lift. Some options for install...
ADT and Brinks Home Security Struggles Impact On Industry Examined on Oct 23, 2018
ADT and Brinks Home Security have both been struggling over the last year. ADT valuation is 50%+ less than their IPO target. Brinks Home Security,...
Security System Health Monitoring Usage Statistics 2018 on Oct 09, 2018
How well and quickly do integrators know if devices are offline or broken? New IPVM statistics show that typically no health monitoring is...
IP Camera Installability Shootout - Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision, Uniview, Vivotek on Oct 08, 2018
What are the best and worst cameras from an installation standpoint? Which manufacturers make it harder or easier to install their cameras? We...
Fall 2018 New Products Directory on Oct 03, 2018
Fall 2018 New Products Directory We have compiled a directory of new products released fall 2018, or at least since our Spring 2018 Directory. The...
Network Cable Testing Guide on Oct 02, 2018
Proper cable installation is key to trouble-free surveillance systems. However, testing is often an afterthought, with problems only discovered...

Most Recent Industry Reports

'Sticker' Surveillance Camera Developed (CSEM Witness) on Nov 16, 2018
The Swiss Center for Electronics and Microtechnology (CSEM) has announced what it calls the: world’s first fully autonomous camera that can be...
ISC East 2018 Mini-Show Final Report on Nov 16, 2018
This is our second (updated) and final show report from ISC East. ISC East, by its own admission, is not a national or international show, billed...
Facial Detection Tested on Nov 16, 2018
Facial detection and recognition are increasingly offered by video surveillance manufacturers. Facial detection detects faces in an image/video...
Throughtek P2P/Cloud Solution Profile on Nov 15, 2018
Many IoT manufacturers either do not have the capabilities or the interest to develop their own cloud management software for their devices....
ASIS Offering Custom Research For Manufacturers on Nov 15, 2018
Manufacturers often want to know what industry people think about trends and, in particular, the segments and product they offer.  ASIS and its...
Hikvision Silent on "Bad Architectural Practices" Cybersecurity Report on Nov 14, 2018
A 'significant vulnerability was found in Hikvision cameras' by VDOO, a startup cybersecurity specialist. Hikvision has fixed the specific...
French Government Threatens School with $1.7M Fine For “Excessive Video Surveillance” on Nov 14, 2018
The French government has notified a high-profile Paris coding academy that it risks a fine of up to 1.5 million euros (about $1.7m) if it...
Integrator Credit Card Alternative Divvy on Nov 13, 2018
Most security integrators are small businesses but large enough that they have various employees that need to be able to expense various charges as...
Directory of Video Intercoms on Nov 13, 2018
Video Intercoms, also known as Video Door-Phones or Video Entry Systems, have been growing in the past decade as more and more IP camera...
Beware Amazon Go Store Hype (Tested) on Nov 13, 2018
IPVM's trip to and testing of Amazon Go's San Francisco store shows a number of significant operational and economic issues that undermine the...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact