Vivint Countersues ADT Claiming ADT Sales Reps Trick Vivint Customers
Litigation between rivals ADT and Vivint has escalated with Vivint countersuing ADT, alleging 200+ ADT dealers have tricked Vivint customers by pretending to be Vivint or misrepresenting the state of Vivint's business.
This follows ADT alleging that 200 Vivint deceived customers just the 'Tip Of the Iceberg'
In this report, IPVM examines Vivint's counterclaims and details it provided the court alleging the widespread nature of what it claims are ADT's deceptive sales practices.
Vivint ****** *** ****** ****** *********
** ******* **, ****, *********** * **-**** ********** ***'* *********** **** ****** ***** reps **** ******** *** ********* **** thinking **** *** ***** **** *** from ***, *** ******:
***** **** ******* ***** ********** **** ADT *** ******* *** ******* *********, ****** *********** ***, ******** ***'* sales **** ***** ****** ********* **** believing **** ********* ****** *** *** ADT:
** *********** *** ******, *** ****** its ***** *************** ** *** *****, deceptive, *** ********** ********* ** ***** to ***** ****** ********* ** ****** to ***.
***, ******* *** ***** ***************, *** engaged, *** ** ***** ********, ** a ******** ** ****** ******’* **********, goodwill, *** ******** ************* **, ***** other ******, ************* *****, ***********, *** damaging *********** ***** ******, ** ******** competing **** ******, *** ** *********** with ******’* *********** *** ***** ************ business *************, ** *** ***** ** greater ****** *****.
*** *** ****** **** **** ********** this **** ***** ******, ****. **********, Vivint *** **** ** **** *** the **** ********* *** **** *** $10 ******* ** ******* **** ** settle *** ***********.
*******, ******** ********* ******** ********* ***** rivals *** ************* **** *** ***********, see ****'* ******** *********** ***** ******* ******** ******* *********** Faking ****.
Alleged *** ********* ***** *********
****** ******** ******** ** *** ********* behavior *** **** ********* ******* **, including ******** ********* * ****** ********'* system **** ** *** ******:
** **** *********, *** ******* ********** to ****** ********* **** ** ** affiliated **** ****** *** **** “*******” or “******” *** ********’* ****** ******, only ** *************** ******* *** ****** system **** ** *** ******.
** **** *********, *** ******* ********** to ******’* ********* **** **** **** to “****** ****” ***** ****** ** do ***** ***** ** ******* *********** to ***** ******** ******, **** ** replace *** ****** ****** **** ** ADT ******.
*** **** ******* **** ****** ********* that ****** ** ***** *** ** business ** **** *** *** ****** out ******, *** ****** *******:
** **** *********, *** ******* ********** to ******’* ********* **** ****** ** “going *** ** ********” ** *** “filed *** **********” ** ***** ** deceive ******’* ********* **** ******** **** contracts **** ***.
** **** *********, *** ******* ********** to ******’* ********* **** ** *** “bought ***” ** “***** ****” ****** in ***** ** ******* ******’* ********* into ******** **** ********* **** ***.
************** * *********** ** ** *********' experiences (******* *)**** *** (** *** ******) **** who ********* ************** **********, ********* ********** "Vivint ** ***** *** ** ********" and "*** ** ****** **** *** Vivint."
****** **** ****** **** *** ***** ex-Vivint ********* *** ********* ** **** their *** ****** ******* ** ******* customers **** ******** **** **** *** Vivint *** *** ***. **** ** a ****** **** *** *** ********* in ***'* ********* ******* ******:
** **** *********, *** **** **** a ****** ****** ***** ************** *** wears ***** *** ****** **** *****, hat, ** *****, ********** ** ***** one ** *** ****** ********** ** mislead ******’* ********* **** ********* **** the *** ***** *************** *** ********** with ****** *** *** ***.
ADT ***** *** ******
******'* ****** ******** ****************** *** ***** reps ********* **** ** ****** *********:
***’* ***** *************** **** **** **** at ***** *** ********* ***** ********** and ****************** ** ******’* *********:
*. *** *** ***** ************** *** a ****** **************.
*. ****** “**** *** ******* *** customer’s **** *******.”
*. ****** “** ***** *** ** business.”
*. ****** ** “********” ** “*********.”
*. ******’* ********* ** ****** “**** not ****.”
*. ****** “****** ******* **** [*** customer’s] ****.”
*. ****** ** * “****.”
*. “**** ********* *** *** ********* to *** ******* **” ******** ** issues **** ******.
*. “**** ******** *** * ***** in *** ***** ****** ****** ****’* work.”
Similar ** *** *********** ******* ******
**********,** *** ******* *********, *** ******* **** ****** ******* in *** **** ********* *********:
******* ****-********* ***** *******, ******’* ***** representatives **** ****** ****** ** *** customers **** *********, ***** ***** ******:(1) **** *** ****** ***** ** ***** ** ****** “******” ** “*******” *** *** ********’* *********, **** ** ******* ** ** *** ** ********* *** *** *** ****** *** ******; (*) **** *** *** **** ****** *** ** ** ***** *** ** ******** *** **** ****** ** ****** **** *** ********; and (3) that Vivint is a subcontractor, installer or is otherwise affiliated with or acting on behalf of ADT. [emphasis added]
Vivint: ***+ *** ******* ******* ** **********
********** ******** * **** ** ***+ ADT ******* (******* *)*** **** ***** "**** ******* ** the ******** ******* ** ******* ******." A ***** ******* ** *** **** is ******-****** *****:
*******, ** **** ******, ****** *** not ******* *** ******* ** ******** as ** *** ***** ***+ ******* were ********** ** **** "******* ** tortious *******," ***** **** *** ** instances ********** ** ******* *.
* ********** *** ********** ** *** ******* **** *** has **** *** ******* **********. ** ******'* *********** *** ****, it ******* ~*/* ** *** ******* engage ** *** ********* ******* ******* by ******.
Vivint *** *** ** ********
**** ******* *** ** *** ** confirm *** ****** ** ****** ********** ADT ******* ** *** ** *** for ******* ** ******'* *** *************, but *** *** ******* * ********.
**** **** ******* *** ** ****** to *** *** *** ******* ********** 200+ *** ******* *** ******* ** "tortious *******", *** *** *** ******* a ********.
*** **** ****** **** ****** **** when ******* ** ****** *********.
****** **** ****** **** *** **** when ******* ** *** *********.
**** ****** **** ** "****-***********".
*** ****** ***** ****** ***** **** other, ********* *** ********* ******** ** slowly *** ****** ****** ***** *********. Ring, ****, ****** ****, ****, ***.