Vivint Countersues ADT Claiming ADT Sales Reps Trick Vivint Customers

By Isabella Cheng, Published Oct 19, 2021, 08:45am EDT (Info+)

Litigation between rivals ADT and Vivint has escalated with Vivint countersuing ADT, alleging 200+ ADT dealers have tricked Vivint customers by pretending to be Vivint or misrepresenting the state of Vivint's business.

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This follows ADT alleging that 200 Vivint deceived customers just the 'Tip Of the Iceberg'

In this report, IPVM examines Vivint's counterclaims and details it provided the court alleging the widespread nature of what it claims are ADT's deceptive sales practices.

Vivint ****** *** ****** ****** *********

** ******* **, ****, *********** * **-**** ********** ***'* *********** **** ****** ***** reps **** ******** *** ********* **** thinking **** *** ***** **** *** from ***, *** ******:

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***** **** ******* ***** ********** **** ADT *** ******* *** ******* *********, ****** *********** ***, ******** ***'* sales **** ***** ****** ********* **** believing **** ********* ****** *** *** ADT:

** *********** *** ******, *** ****** its ***** *************** ** *** *****, deceptive, *** ********** ********* ** ***** to ***** ****** ********* ** ****** to ***.

***, ******* *** ***** ***************, *** engaged, *** ** ***** ********, ** a ******** ** ****** ******’* **********, goodwill, *** ******** ************* **, ***** other ******, ************* *****, ***********, *** damaging *********** ***** ******, ** ******** competing **** ******, *** ** *********** with ******’* *********** *** ***** ************ business *************, ** *** ***** ** greater ****** *****.

*** *** ****** **** **** ********** this **** ***** ******, ****. **********, Vivint *** **** ** **** *** the **** ********* *** **** *** $10 ******* ** ******* **** ** settle *** ***********.

*******, ******** ********* ******** ********* ***** rivals *** ************* **** *** ***********, see ****'* ******** *********** ***** ******* ******** ******* *********** Faking ****.

Alleged *** ********* ***** *********

****** ******** ******** ** *** ********* behavior *** **** ********* ******* **, including ******** ********* * ****** ********'* system **** ** *** ******:

** **** *********, *** ******* ********** to ****** ********* **** ** ** affiliated **** ****** *** **** “*******” or “******” *** ********’* ****** ******, only ** *************** ******* *** ****** system **** ** *** ******.

** **** *********, *** ******* ********** to ******’* ********* **** **** **** to “****** ****” ***** ****** ** do ***** ***** ** ******* *********** to ***** ******** ******, **** ** replace *** ****** ****** **** ** ADT ******.

*** **** ******* **** ****** ********* that ****** ** ***** *** ** business ** **** *** *** ****** out ******, *** ****** *******:

** **** *********, *** ******* ********** to ******’* ********* **** ****** ** “going *** ** ********” ** *** “filed *** **********” ** ***** ** deceive ******’* ********* **** ******** **** contracts **** ***.

** **** *********, *** ******* ********** to ******’* ********* **** ** *** “bought ***” ** “***** ****” ****** in ***** ** ******* ******’* ********* into ******** **** ********* **** ***.

************** * *********** ** ** *********' experiences (******* *)**** *** (** *** ******) **** who ********* ************** **********, ********* ********** "Vivint ** ***** *** ** ********" and "*** ** ****** **** *** Vivint."

****** **** ****** **** *** ***** ex-Vivint ********* *** ********* ** **** their *** ****** ******* ** ******* customers **** ******** **** **** *** Vivint *** *** ***. **** ** a ****** **** *** *** ********* in ***'* ********* ******* ******:

** **** *********, *** **** **** a ****** ****** ***** ************** *** wears ***** *** ****** **** *****, hat, ** *****, ********** ** ***** one ** *** ****** ********** ** mislead ******’* ********* **** ********* **** the *** ***** *************** *** ********** with ****** *** *** ***.

ADT ***** *** ******

******'* ****** ******** ****************** *** ***** reps ********* **** ** ****** *********:

***’* ***** *************** **** **** **** at ***** *** ********* ***** ********** and ****************** ** ******’* *********:

*. *** *** ***** ************** *** a ****** **************.

*. ****** “**** *** ******* *** customer’s **** *******.”

*. ****** “** ***** *** ** business.”

*. ****** ** “********” ** “*********.”

*. ******’* ********* ** ****** “**** not ****.”

*. ****** “****** ******* **** [*** customer’s] ****.”

*. ****** ** * “****.”

*. “**** ********* *** *** ********* to *** ******* **” ******** ** issues **** ******.

*. “**** ******** *** * ***** in *** ***** ****** ****** ****’* work.”

Similar ** *** *********** ******* ******

**********,** *** ******* *********, *** ******* **** ****** ******* in *** **** ********* *********:

******* ****-********* ***** *******, ******’* ***** representatives **** ****** ****** ** *** customers **** *********, ***** ***** ******:(1) **** *** ****** ***** ** ***** ** ****** “******” ** “*******” *** *** ********’* *********, **** ** ******* ** ** *** ** ********* *** *** *** ****** *** ******; (*) **** *** *** **** ****** *** ** ** ***** *** ** ******** *** **** ****** ** ****** **** *** ********; and (3) that Vivint is a subcontractor, installer or is otherwise affiliated with or acting on behalf of ADT. [emphasis added]

Vivint: ***+ *** ******* ******* ** **********

********** ******** * **** ** ***+ ADT ******* (******* *)*** **** ***** "**** ******* ** the ******** ******* ** ******* ******." A ***** ******* ** *** **** is ******-****** *****:

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*******, ** **** ******, ****** *** not ******* *** ******* ** ******** as ** *** ***** ***+ ******* were ********** ** **** "******* ** tortious *******," ***** **** *** ** instances ********** ** ******* *.

* ********** *** ********** ** *** ******* **** *** has **** *** ******* **********. ** ******'* *********** *** ****, it ******* ~*/* ** *** ******* engage ** *** ********* ******* ******* by ******.

Vivint *** *** ** ********

**** ******* *** ** *** ** confirm *** ****** ** ****** ********** ADT ******* ** *** ** *** for ******* ** ******'* *** *************, but *** *** ******* * ********.

**** **** ******* *** ** ****** to *** *** *** ******* ********** 200+ *** ******* *** ******* ** "tortious *******", *** *** *** ******* a ********.

Comments (3)

*** ****** ***** ****** ***** **** other, ********* *** ********* ******** ** slowly *** ****** ****** ***** *********. Ring, ****, ****** ****, ****, ***.

Agree: 2
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*** **** ****** **** ****** **** when ******* ** ****** *********.

****** **** ****** **** *** **** when ******* ** *** *********.

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Agree
Disagree
Informative
Unhelpful
Funny: 1

**** ****** **** ** "****-***********".

Agree
Disagree
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Funny
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