Vivint: A Company to Celebrate or Condemn?

Author: Brian Rhodes, Published on Feb 14, 2012

Vivint is one of the fastest growing and most aggressive companies in the entire security industry. Many puff pieces, including a recent 'Dealer of the Year' award, laud the company as 'being a true leader'. The most perplexing aspect of this positive press is the rather contrary reception Vivint recieves from its agrieved customers. In this note, we examine reasons to be deeply concerned about the company's tactics.

Orginally founded in 1997 as APX Alarm, the company is headquartered in Provo, Utah.  The past five years have resulted in impressive growth for the company in an already mature industry dominated by players like ADT, (formerly) Brinks/Broadview, and Protection One. As of early 2012, the company claims over 550,000 installed systems throughout North America.

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