Why Vivint / Best Buy Failed

By: IPVM Team, Published on Aug 31, 2018

DIY has bested Vivint.

In 2017, Best Buy and Vivint partnered with Vivint employees on the floor of 400+ Best Buy stores, helping customers with smart home questions and selling them smart home packages.

However, a little more than a year later, the partnership was over.

In this note, based on experience from a former Vivint employee working at Best Buy, we examine:

  • Why this partnership looked good theoretically
  • What the reality was
  • How DIY competition bested Vivint
  • What the future possibly holds

*** *** ****** ******.

** ****,**** *** *** ****** partnered**** ****** ********* ** the ***** ** ***+ Best *** ******, ******* customers **** ***** **** questions *** ******* **** smart **** ********.

*******, * ****** **** than * **** *****,*** *********** *** ****.

** **** ****, ***** on ********** **** * former ****** ******** ******* at **** ***, ** examine:

  • *** **** *********** ****** good *************
  • **** *** ******* ***
  • *** *** *********** ****** Vivint
  • **** *** ****** ******** holds

[***************]

Why *** *********** ****** **** ** *****

***** **** **** *** stores **** ** ******'* home *********, ** **** Buy ********* ******** ** the ***** ********** *** Vivint **** **** **** saw **. ****** ******* it ***** *** **** exposure ** ***** ** so **** ** **** Buy's *********:

**********, ********* ** * Best *** ***** ***** be ***** ** *** and ******* ** *** for *** ***** ********** on ************.

*** *** ****, **** Buy ******* **** ***** get * ***, ****-*-**** smart **** ******** **** built-in ********** ***, * recurring ******* **** **** Buy *** ** ********** in ****** ******.

Reality - ******* *** ***

********* ********* ** *** go ** **** *** looking *** ********* ********. Best *** ********* **** to *** *** ****-*******, not ** *** $*** for ***-********** ************ ************. Because *** ******* **** Buy ******** *** **** inclined ** *** *********, the ***** **** ******** not ** ****** ** either **** *** ** Vivint *********. ** **** sales, ****** ******* ******** a ***-********* ***** **** option ** **** **** as * **** *** exclusive. *******, *** ********** obviously *** *** ******.

SimpliSafe *** **** **** **** *** *****

***** *** ********* ********* such ** ********** *** Nest ****** ********* ** Best *** **** *** significantly **** *********. *** most ***** ****** ****** typically ***** ** ***** $600, ****** $*** *** SimpliSafe.

Low ***** *********** ******* ** ******'* **** ******

******* ****** **** *********** in *** ***** **** markets ** **** *** Texas, ******'* **** *********** was ***** *** *** in **** ******* ***** they ** *** ** much ***** *********. **** customers **** ***** ** Nest ******* ** *** company's ***********, *** **** of ********* **** ***** SimpliSafe **** ** *** Radio *** *************** **** ****** **** Dave ******.

Competing ******* ****** ****-**-****

****, **** *** *** to ******* ******* ******'* other, *********** ******** **** dealers, ******, *** ***** door-to-door ****. ***** ***** channels **** **** ** roll ********* ***** **** the ********* ******* ***, so *** ******** *** less ** *** ** front. **** *** *** possible **** *** ******* sold ** **** ***; equipment *** ******* *** had ** ** **** prior ** *******. ***********, this *** ****** *** customers ** ******. **-***** Vivint **** **** ******* to *** ******** ******* in *** ******, ***** door-to-door **** *** *** advantage ** ****** * larger **** ** *********.

************, ******'* **** *** high, ****** ** *** salaried ******** *** ****** reps, ****** *** ******** commission ** *** ****-**-**** teams. ********, **** *** also ******** * *********** cut ** *** ***.

What *** ****** *****

************ ** ***** ** earnings ************* **** ******* ***** are ***** ***** ************* for ***** ***** **** products ** *** ****** channel.

*** *** ****, **** Buy, ************* ** ******** *********, ** *******-******* ********* healthcare *******, ** ****** away **** **** ******* products ** ********* ********.

Skeptical ***** ****** ** *** *** ******

** ****** ********* ***** Vivint ********** ** *** box *********. ***** *** company ** * ***** leader ** ******* **** to ****, ** * retail *******, ********* * few **** **** **** much **** ***** **** offerings **** *** ***** 'good ******' *** *** average **-***** *********, ****** has ***** ********** **********.

Comments (11)

**** *** ********* **** to *** *** ****-*******, not ** *** $*** for ***-********** ************ ************.

*** **** * ***** with ****, **** *** has **** ****** **** with ***** **** ***** unit, ***** ************ ** home ******* *********, ***, etc. * ***** * lot ** **** *** customers **** *** ****-*-***** model, *** * **** portion ** **** *** willing ** *** ** have ***** ********* *********.

* ***** * *** challenge *** ****** ** just *** ******* *** smart **** ****** *** become, *** *** **** brands ***** *** ********* for *********. ****, * think *** ****-********* **-***** reps *** **** ********* a *** ********** **** the ******* ** ****** a **** ****. (**: the ***** ***** ***** guys ** **** *****, the ****** ****** ** Best ***, ***). ** often *** **** **** over-marketing.

*********** *******. ** *** sure ** ********* ***** decline ** ************ *******, but * ** ******* that **** ***** ** very **** ******** ***** it. ***, *** $*** installation **** ** * fairly **** **** ** swallow, *** * ***** the **** ****** ** the ******* *****. **** to ** * ***** guy *** **** ** just *** ** ***** industries ** ***** ********* are ***** ** ****** ridiculous ******* ***** *** the *********** ** *** world *** ****** ********* of *** ***********. 

* ****** ** **** let ** **** *** Vivint ********* ***** ** Facebook. ***** *** **** violations ** ****** ***** install ****'* ******. **'* bad. * ** ********* ****** is ** *** ** they *** **** **** crappy ************ ****. **** should *** ** **** to **** ** ************ installation. * ****** **** it *** ***. *** until * *** ** that ***** * *** no **** *** *** it ***. 

**** ** * **** sales *** ******** ****** organization ***** ** *** I ***** **** *** big.  ******** *** ** the **** ***** ****** companies *** *****. ***** tactics *** ************ *** they ***** ** **** to **** *****. * can *** *** *** BB ***** ******* ***** work, * *** **** imagine *** *** ** high ********. 

** *** ** ***** installation ************,******* *** *****.

* ***** **** *** on ****. *** ***** security ********* *** ******* on ******* *** *** sales. **** ** *** they ***'* ****. ** are ****** *** ******* to ***** ******** ****** sales *** *** ***** have ***** ************ *** our ************ ** ********. There's * *** ** learn **** ******. ****'* why * ** ** their *****. ** *** as ***** ******** ***. They **** ****** ** don't. 

*'** ***** ** ****** I ** * *** of * ********* **** - ***, ** ****, I **** * **** beard.  *****'* ** ***** about *** *********** ******** space - **** ********* is ****, *** ******.  That ***** ****, *** various ********* ** *** space **** * *** of *********.  *** *** potential ********* **** ** in *** ******* *** say "* ** ***** to **** *** ** get * ******** ******!"  Instead, **** ********* * sales ****** - ****** a ****-******* & **** polite ****-**-**** ***********, ** the ******* ****** ** the **** & ****** show, ** **** *** one ** *** ********* ADT ** ********** ***********, which ******* * **** to ******. 

*** ******** *** ******* the ****** ** *** market, *** ** ** someone ***** **** * new ************, ****** **** various ***** ********* **** ** in ***** *********.

******* ** ***-*** ** problematic *** ***** *******, except *** *** ***** of **** ** ** who **** **** * lot ** *** ********** in ***** ***** *****.  It's **** ** ** from * ****** ********* at *** ***** ** a ****** ********** ********, since *** ********'* ************** to *** ** ****** random (** *******, **'* pretty ****** **** * customer **** * ************** to *** **** ******* to **** **** *** store.)  ********* **** **** exist, (*.*. ******* *** just ***** **** **** or **** *** * baby), *** ***** ********* would ******* **** **** inundated **** ****** **** local ****.   ** - I ** *** ********* the ******* ****'* **** out ** ********, *** I'd **** *** ** surprised ** *** ********** They **** ****** ***** something *****.

******* *****:  *** ** an ************ ******, *** a ******** *****, *** lots ** ***** ******* those.  *** **, *** business ***** ** *** about *** ********* ** but ***** "*** **** the ***** ****?"  ** is, ** **** ***, a *********** ******** ********:  they ***** *** **** of ***** ***** ******* the ***** ** **** just **** ******** ****.    The **** **** *** installer ** *** ********* is **** * ******.

 

* **** **** *** smart **** ****** *** have ****** ***** *** security ****** ** *** “controller”.

 

** ** **** ********* and ************ ** ********* would ****** **** ***** “smart” ******* ********** ** Alexa, ****** ****, ***.

 

**** ***** ****** ***'* be ********** ** ***** and ****** ****? ***** system ** ***** *** be. ***** *** ******** system ** *** ********** turns **** "***** ****" into * **** ****** home. **** ********** ***'* about ***********. **'* ***** increasing *** ******** ** your ****. **** ** the ******** ** ****.

* ***** *** *** missing ** *****. * think *********** *** ***** system **** ***** *** Google **** ** *** way *** ******** **** go. **** ******** ********* are ***** ****** ** sell ***** ** *** smart **** ****** ******* having *** *** ***** connected ******** ** *** security ****** ** *** controller *** ***** *** security ******* *** ** turn *** ******* ** and ***. **** ******* states ****** *** ******* the ** ****** ** a "***** ****" ****** not * ******** ******.

 

** ***** ** ** I *** **** * remotely *********** ***** ******** I ***** **** ** lights, *****, ***********, ***. controlled ** *****/****** ****/***. directly *** *** ******* the ******** ****** *********.

 

** *** *** **** automation ***** ** ********* that ***** **** *** customer "********" *** ********* features **** ***** **** to *** ********* **** if **** ****'* *** and ****** *** *** time. * ***** **** time *** ** ****** to * ***** ******* it ****** *** ********'* ability ** *** ***** devices ** *********** **** their ***** *** ***** features ********* *****. *** devices *** **** ********* easy ****** ** ******* that **** ***** ********* can ****** *** *** to **** * ***** device ** *** ********** and *** ** ** and ******* ** ***** own.

**** ***** ****** ****** it *** *******.  ******'* model ** **** ******** in *** ****, *** it **** ***** *** so *** ******** ***'* back ***.  ***** *** Vivint ***** ****** *** house *** ********'* ****** remorse **** **.  **** is *** **** **** so **** *** ********** against ****.  **** ***** with ** ******* ***** the ****.  ** ******* Vivint ****** *** **** success ** *** ****** this **** *** * think *** *** *** Simply **** ******** *** made ********* *** ******** and *****.  ***** *** such * *** ***** for ** **** ******* dealers.

 

*** ******

*****.*** (*** **** **, Honeywell) ********* **** ***** and ******.  ** **** is *** ****, *** Alarm.com *** *,***-*,*** *******, then *** ***** ** end **** ** *** years *** *** *** the *****/****** *********, **** in * **** **** has **** ********* ** a ****** **** ***** something ***** *** **********.  Alarm.com, *********, *** ******* leading ******* ******** *** spending * *** ** money ** ********* ***** their ****** *******  (*** at ***** ********* ** their ****** *******) ** handle ********** *********** ** end ***** *** **** a *** ** ***** and ******* *** ** want/need * ************** ********* premises. ** ***** **** to ** **** ** your ******** ******** ****** integrate **** *** *** users' ********** *** **** be ** *******, ****** for ***** *** ****** -- ** **** -- a ***** **** *** handle **** ***** *** many ********* ***** ** sensors ** ****. *** risk ** **** ****** ditches **** "**-*********" ** a *** *****, ******* out *** ***** *** handle * ** ** 30 **** **** **** 20 ********* ***** ** sensor ******, *** ****** to ***** ******* ********** platforms ** *** ****.  Seeing **** ****** ***** to ******* *** **** ahead ** ****** ** Apple, **** *** **** stick **** ***** ******* integrations *** * *****.

Read this IPVM report for free.

This article is part of IPVM's 6,385 reports, 860 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now

Related Reports

Axis Discontinues Companion Hardware, Fully NDAA Compliant on Feb 03, 2020
Axis will be fully NDAA compliant, as the company has confirmed to IPVM it is discontinuing its Companion hardware that used Huawei Hisilicon...
PSIM CNL Acquired By Everbridge on Mar 09, 2020
The end has finally come for CNL. Despite for years saying they would revolutionize the industry, they have been taken over in a footnote of a...
USA's Seek Scan Thermal Temperature System Examined on Apr 01, 2020
This US company, Seek, located down the road from FLIR and founded by former FLIR employees is offering a thermal temperature system for the...
PDQ Presents Cloud Mobile Access Smart Locks on May 04, 2020
PDQ presented its mobile, wireless access system 'pdqSmart' at the April 2020 IPVM New Products show. Inside this report: A 30-minute video...
Dahua CEO Is Out on Feb 28, 2020
Dahua CEO Li Ke has resigned less than 3 years after he was brought in from Huawei to professionalize management. Inside this note, we examine...
Apple Acquires XNOR.ai, Loss For The Industry on Jan 16, 2020
Apple has acquired XNOR.ai for $200 million, reports GeekWire. This is a loss for the video surveillance industry. XNOR.ai stunned the industry...
Verkada Lead Investor’s Fundamental Errors on Feb 05, 2020
The man behind Verkada’s stunning $1.6 billion valuation, Aydin Senkut, has been talking up many fundamental errors he made in the...
The Insecure Verkada Access Control System on Jun 25, 2020
While Verkada touts the security of its system and that how their new door controller was "built from the ground up", one particularly surprising...
Sunell Panda Cam Body Temperature Measurement Camera Tested on May 14, 2020
Sunell is far less well known than its gargantuan domestic competitors Dahua and Hikvision but the company's 'Panda Cam' is going head to head...
These Florida Real Estate Agents Are Now Selling "SafeCheck USA" Temperature Detectors on Jul 09, 2020
The "Kakon Brothers", William and Nathan, are self-described "south Florida Power Agents specializing in Luxury Real Estate" who "have closed over...

Most Recent Industry Reports

Uniview Deep Learning Camera Tested on Jul 14, 2020
Uniview's intrusion analytics have performed poorly in our shootouts. Now, they have released their Prime Series Deep Learning cameras, with an...
Drako's Companies (Brivo, Eagle Eye) Take $4+ Million in PPP Funds on Jul 14, 2020
While centimillionaire Dean Drako is the owner of two of the largest SaaS businesses in the security industry (Brivo and Eagle Eye), Drako's...
Defendry Presents AI Active Shooter Security System on Jul 14, 2020
Defendry presented its Active Shooter security system at the May 2020 IPVM Startups show. A 30-minute video from Defendry including IPVM...
Ban Rules Released: Use Dahua or Hikvision, No Government Contracts on Jul 13, 2020
The US government has released the rules implementing the "Prohibition on Contracting with Entities Using" Dahua, Hikvision, and Huawei based...
JCI Sues Genetec For Patent Infringement on Jul 13, 2020
Surprisingly, security giant JCI has sued their partner, security software developer Genetec, for patent infringement. Inside this note,...
Remove Dahua and Hikvision Equipment "Immediately" Or Else Banned From US Government Contracts on Jul 10, 2020
The US government has directed contractors to remove covered equipment, such as Dahua, Hikvision, and Huawei Hisilicon products, "immediately." If...
ZeroEyes Presents Firearm Detection Video Analytics on Jul 09, 2020
ZeroEyes presented its Firearm detection Video Analytics system at the May 2020 IPVM Startups show. A 30-minute video from ZeroEyes...
Directory of 164 "Fever" Camera Suppliers on Jul 09, 2020
This directory provides a list of "Fever" scanning thermal camera providers to help you see and research what options are available. There are...
Clinton Public View Monitor (PVM) Mask Detection Tested on Jul 09, 2020
Face mask detection, or more specifically not wearing one, is expanding amidst the pandemic. Clinton Electronics has added this capability to their...
These Florida Real Estate Agents Are Now Selling "SafeCheck USA" Temperature Detectors on Jul 09, 2020
The "Kakon Brothers", William and Nathan, are self-described "south Florida Power Agents specializing in Luxury Real Estate" who "have closed over...