DIY has bested Vivint.
In 2017, Best Buy and Vivint partnered with Vivint employees on the floor of 400+ Best Buy stores, helping customers with smart home questions and selling them smart home packages.
However, a little more than a year later, the partnership was over.
In this note, based on experience from a former Vivint employee working at Best Buy, we examine:
- Why this partnership looked good theoretically
- What the reality was
- How DIY competition bested Vivint
- What the future possibly holds