Verkada Disruptive Embedded Live Help

By John Honovich, Published on Sep 24, 2020

Call up your integrator? Have someone come by the next day? Verkada is disrupting the slow and cumbersome technical support process by embedding live chat help directly into their video surveillance clients.

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Inside this note, we explain why this is a significantly superior process, why it is beneficial to customers but likely to upset many integrators who will feel they are being disrupted.

How ** *****

*******'* *** *** ****** apps **** ***** ******** chat **** ********* ******* representatives ** ***** ** the ****-**** **** *****:

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***** *** ** ***** the ***, ** *** have *** ********* ** problems, *** ****** **** up *** **** ******* and *** *** ********, like ***** *****:

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******* ********** ** **** that:

*** ******* **** ******** the **** ***** ****** business ***** (* *.*. to * *.*. *.*. Pacific ****). **** ** our ***** **** ** via ****, *** ** are **** ** **** faster ***** ******** ***** via **** **** ******* other ******** (*.*., ***** or *****). * ******** of *** ********* ****** using **** ** *********** with *** ******* **** because ** ** **** of ***** ******** - they *** ******** ** conduct ************** ** ****** footage ***** ************* **** their ******** ******* ********.

*** ********** *** **** it *** ****** *** easier ** *** **** while ** *** ****** versus *** ***** *********** means. ***** ****, ***** simply **** ** *** think ****** *** ****** but **** ******* ***** it ****** ** *** an ********* ***** ******** to **** ***** ******.

Accessing ***'* *** ****** / ********

****** ** *** *********, Verkada's ********* ******* *** access ***'* *** '******' so ** *** **** a ******** ***** ******* video ** * ******* camera ** * ******* time, **** *** **** you ********* **********. ** our ****, ** ****** replied '***' ** **** and *** ************** ******** our ******.

*** **** ** ********** security / *******. **** means *** **** ** trust ******* *** ***** employees *** ** ***** access ** ***'* ******.

******* ********* ** *** concern ******:

*** ******* ******* ********* undergo ******** ******** *** privacy ******** **** ******* as **** ** ********. In ********, *** *** trained ** ****** ********* to ****** ******** ********, including ******* ******* ********** to **** * ********’* cameras. ** ***** *** audit *** ****** ****** our *******.

Contrast ** ************ **********

* ************'* ********* ******* is ***** ** **** more **** **** *********** about *** ************'* *** systems. ***** *** ******* exceptions **** *********** ********** techs ***, ** *******, the ************ **** **** much ****.

** ** **** ******** for *** ************ ** staff ********* ******* **** to **** ****** ** all ** ***** ********* than **** ********** *********** responding ** **** ******** from * *** ***** number ** ***** *********.

*** ***** **** ************* now **** ******** **** on ***** ********, *** fact **** *** ******* has ** ****** ***** clients ***** ** **** easier *** * **** to *** *** ****** inside *** *** *** get ****** ******** ** their *** ****** ****** than ******* ** *** manufacturer's *******, ********** ** help, ***.

Cloud *******

**** ** ******* * direct ******* ** *** cloud. ***** **** ******* are *** *****-*********, **** cannot **** ***** ** offering ****.

*******, **** *** **** video ************ ******* *** becoming *****-********* *** **** now **** * **** choice.

Disrupting *** **********

************* ****** ** ******** live **** ******** *** historic **** ** *** integrator. *********** ********* **** about '******' *** ***-**** and *** ******* ************* to ********* **** ***** relationships. *******, **** ******* providing ****** *** ****** support **** **** *********** could **** ***, *** value ** *** ********** declines.

******* ********* ** **** concern:

*** ******* **** *** team ******** ** ********* is *********** *********** ** our ********* *** ********. Many ******** **** ****** camera ******* ** ****** of ***** *********, *** they **** **** ******** with *** **** ** resolve ****** ****** **** become ******** *** *** end ********. *** **** is ****** ********* (**** have **** *** ******** networking ******) *** **** supplement *** ******, ********, and ************ ********* ** our ******* *******.

Outlook ************ ******** **** * **************

** ******* **** ******** is * ************** *** will ************* **** *** users. *** ********* **** be *** *** *******. On *** **** **** for ***********, **** ************* are **** ** *** out *** *******, ** they ***** *** *** this **. *******, *** those ************* **** **, they **** ***** * better ***-**** ********** **** rivals *** ** ***.

Vote / ****

Comments (41)

Shannon Davis

09/24/20 12:59pm

**** **** *** ********* support ** *****. ****** them **** ** ***** snippet... **** ** ** part.

Undisclosed Integrator #1

09/24/20 01:18pm

* ************'* ********* ******* is ***** ** **** more **** **** *********** about *** ************'* *** systems.

** ******* *** *** worked **** ***** ** the ***** *** ***** many ***** ** *** phone **** ******* ************ support *****, **** **** made ** *******.

John Honovich

IPVM | In reply to Undisclosed Integrator #1 | 09/24/20 01:25pm

**** **** **** ** chuckle

** *********, * ********* think ***** *** *********** who **** **** ***** a ************'* ******* **** the ************'* *** *******. However, * ***** *** average ********** **** ***** significantly **** ***** **** product **** ******* **** the ******* ************ **** support ****** ***** ***** their *** *******.

******* **** **** ** typically ***** **** ****** to ******** **** *** on-call ************ **** ******* person **** ** ***** the **** ********** **** and, *******, **** ** better. *****/********?

Undisclosed Integrator #1

In reply to John Honovich | 09/24/20 02:20pm

** * ***** ********* speaking ** ***'** ****** about *** ** ***** sized ******* *** ********* AKA *******. * *** just ****** *** **** a ****** *** *****! ;-)

******* ** **'* * large ********/**** **** ******** have * **** ******** and ************* ****(*) ** they **** ** *** a ****** **********.

*** *'** **** *** I **** *** ***** experiences **** ******* ***** the **** **** *** product **** *** *** the ******* ** * troubleshooter *** **** ***** to **** ****.

Jason Crist

In reply to John Honovich | 09/28/20 01:44pm

**** ** ****** *** crux, *** **** "**********" is *** **** **** used **** ** *** industry. *** **** *** sell ****** **** *** play ******* *** ******'* know ** *** **** ADI (**% ** *** security ********* *** **********) having ************ ****** ***** support ***** ** * dream. * ******* ** your ** ** * large ***** **** *****'* enough *** ******** *** there ** **** *** wheels *******.

*** * ***** **** group ******* * ***** density ** ****** ********, I ***'* **** ****** calling ** ********. *** relationship ** *** ********* for ** ** ******** in *** ******** ***. I ***'* *** **** as *******'* ****** ******, they **** ** ** groups **** ** ***** stuff ** ***** *** and ******* **** ****** assistance.

**********, ****** ******* ***'* fix * ****** ******; diagnosing *** ****** ******* a ***** ** * great **** *** ******** involved *** ** ********* do **** ** *** business. ** *** ****** Verkada *** ****** **** who *** ** ** for ***, ** ***'* be ** *** *'* argue ** ***'* ** any ********* **** ****** being ** ******** ** well.

Undisclosed Integrator #7

In reply to Undisclosed Integrator #1 | 09/25/20 06:10pm

********. **** ***** ******* with ********* *******? ***** first ***** ****** *** about ********** ** * Google ****** *** ******* at *** **** ****** on *** *******. ****** level ******* ** ************ better ********* ** *** you ***, *** **** of *** **** * need ** ***** **** them **** ***'* **** know ***** *** ******* well ****** ** **** me.

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Sean Patton

IPVM | 09/24/20 01:31pm

* ***** **** ******* and **** ***** **** support ****** ****-****, ******* it *** *** ****** productive ** ** ****:

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Shannon Davis

In reply to Sean Patton | 09/24/20 01:43pm

**** *******, **** *** other *******, ** ***** when ** *****!

* **** ***** *** a *** **** ******* app. * *****'* **** it *** *** *** are ******** ** ** able ** **** *** video **** **** **** to **** ******** ******.

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Brian Rhodes

IPVMU Certified | In reply to Sean Patton | 09/24/20 02:50pm

*** ****, *** **** Blacklist *** ****.

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Sean Patton

IPVM | In reply to Brian Rhodes | 09/25/20 12:51am

******* *****: ***** **** wasn't ****-*******.

Undisclosed Integrator #2

09/24/20 01:40pm

* ***** **** *** the ********* ** **** a *** ** ***** for *******. **** ********* get **** ** ******* from ******* ** **** video ** *** * credential **** **** *********** let ******* **** ** that. *** ***** **** the "****" ****** ** let ******* **** ** the ****. ** *** into **** **** ** were *******, ****** ******* to ******* *** **** service *** *** ******* personnel ***** *** *** much **** ***** ***** for *** ******** ******* they ****'* **** ** learn ** ********** ****** training ** *** *** of *** *******. * would ****** **** ** why **** ************* *** the ********** ** *** buffer **** *** ********. As ** **********, ** we *** ******* ***** repetitive "*** ** *" calls ** ******* **** it ***** ** * win.

Undisclosed Manufacturer #3

In reply to Undisclosed Integrator #2 | 09/24/20 02:30pm

******* **** **** **** better ******* ** *** is ******* **** ******* since **’* * ****** in **** **** * specific ********.

***** **** ** **** with **** *** **** model ***** ** **** clicks **** *********** *******.

Undisclosed Integrator #2

In reply to Undisclosed Manufacturer #3 | 09/24/20 03:02pm

****, ***** *** *** of *****. ********* ***'* like ** *** ** back *** **** **** you *** ***** ******* too ****...*** *** **** to *** *** **** was ******* ******** ** your ****.

John Honovich

IPVM | In reply to Undisclosed Integrator #2 | 09/24/20 03:03pm

******* **** **** ** very ***********. *** *** can ****** **** ***** simultaneously, ****** ***** *******.

****, ***** **** **** direct ****** ** ***'* system, ** ** ****** to **** *** *******. Yes/no?

Undisclosed Manufacturer #8

In reply to John Honovich | 09/25/20 10:23pm

***, **** ** *********** but ********* **** ** overload **** ****** ******* them ** **** ** many **** ***** **** are **** ** *******, and **** **** ** it ** ********** * canned ******* ** ** unimportant ********* ***** **** the **** **** ** the ********* ***** ** they *** **** ** to *** ****.

* **** **** *** successful, * **** ***** used ***** ******* ** can't ***** ** ******* or *** ** ***** be **** ** ******* over ****. *** * have **** ** ****** of * ***** ** support ****** *** ** was ********* ********* ** keep **** **** ****** on *** **** *** used ****. **** ** not **** ******* ** order ****** ** ********* a ******** ******.

****,

*** ******* ******* ********* undergo ******** ******** *** privacy ******** **** ******* as **** ** ********. In ********, *** *** trained ** ****** ********* to ****** ******** ********, including ******* ******* ********** to **** * ********’* cameras. ** ***** *** audit *** ****** ****** our *******.

**** ****** **** *** has ** *********. ***** this ** **** ********** is *******, *** * doubt ***** ******** ******* to ****. **** ******* generally *** **** **** turnover *** **** **** you *** ***.

Undisclosed Integrator #9

In reply to Undisclosed Manufacturer #8 | 09/28/20 12:43pm

*** ******* ******* ********* undergo ******** ******** *** privacy ******** **** ******* as **** ** ********. In ********, *** *** trained ** ****** ********* to ****** ******** ********, including ******* ******* ********** to **** * ********’* cameras. ** ***** *** audit *** ****** ****** our *******.

**** **** **** ******** and ******* ******** *** does *** ******** ********** checks. * ******* ********** checks *** *** ****** for **** ******* *** of ***** *****, *'* guessing ** **** ***** expands, **** ** ***** off ***** **** *******. This ** ****** ***** trust ***** **** ****. Im ********* *********** ** people *** **** ** all ************ (********** *** same ***** ** *** USA) ** **** ** a ** ** *** me **********.

John Honovich

IPVM | In reply to Undisclosed Integrator #9 | 09/28/20 04:34pm

*******'* ********:

******* ** ***** ** the *.*. *** **. We ** *** **** plans ** ****** ** other ********* ** **** time. *** ********* ***** are ********** ******* *** trained ** *** *********, which **** ******** ** be *** **** ********** of *** **** ** scale.

********* ********, *** ******* that *** ******** ****** to ***'* ******** / surveillance ** * ******* to ** (****, ****, Verkada, ***.).

Undisclosed Manufacturer #3

In reply to Undisclosed Integrator #2 | 09/24/20 03:07pm

**** **'* *** **** the ******** *** ***** with ***** ***** *******, now *** ****... :)

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Alex Wasson

IPVMU Certified | 09/24/20 01:47pm

* ***'* *** **** disrupting *********** ** **** as **** ****** ***** to ***** ******. **** seems **** ****** ******* navigating *** ******* **** the **** ********* *** less ** ** *** service ****. **********, ** an **********, * ***** welcome *** ************ ** assist **** **** **** of ***********.

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Sean Nelson

Nelly's Security
09/24/20 05:48pm

******

Undisclosed Integrator #4

09/24/20 07:56pm

* ***'* **** *** customers ****** *** ******* to *********** ******** **** the ************ *** **** support ****** ** ***** questions. ******* ***** **** is ******* ** ****** a *** ***** ** my *****. ** ** opinion ******* ****** **** can **** **** ******* the ********** ****** *******. However *** ****** ******* also ******* ** *** and *** *** **** product ***** ** * low ****** ***** ********* this ** * *** sell *********** *** ******. In *** *** * see **** ** ******* way ** ************ *** value * ******* ****** or ********** ****** ** the *****.

*** ******** ****** ***** down ** **** ** the ********** ** *******. Are **** ***** ** troubleshoot * ******, ****** panel ** *** ****** and ** ** ** determined ** ** *** are **** **** ******** an *** ******** ** the ******?

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Michael Gonzalez

Integrated Security Technologies, Inc.
09/24/20 09:45pm

* ***** **'* ***** they're ********* *** ***** to *** **** ***********, especially ***** *** **** majority ** ******* ****** I've *** **** *** be ***** ******** ** a ***** ****, ** long ** ** *** commissioned ********* ** *** first *****.

** ** ****, ** comes **** ** **** values. ** *** ***** providing **** ******** ********* that *** *********, *** you **** ***** **** being **** ** ******* themselves ******* ***** ****** and ***** ** ***** integrator, **** **'* **** easy ** ******* ******** like ****.

Undisclosed #5

09/24/20 10:02pm

*** *** ************** ******? **** ****** ******* to ****, ****** **** invasive *** ******** ******.

John Honovich

IPVM | In reply to Undisclosed #5 | 09/24/20 10:37pm

******! **** *****, ******* Amazon ********* *****:

********** **********:

**’* **** ****** ****** that ****** *** * massive ***** *** *** Amazon — ********** **** you ******** *** *****-**** margins ** ******** ***********, and *** ********** *** price ** *** ****** Fire ***.

*** **** **** ******* it:

***** ***** ***** *** feature, *** ** *** point, ** ********* *** traditional ******** ******* ******* in **********, *********** ****** ** *** point *********** “*** **** ******** of ****** **** *** customers *** *** *** assistance ***** *** ****** feature, ******* ** ******* the ****** ******** ******* line.”

** *** ******** ** 2013 *** ***** ** 2018.

******** *** ****, *** not ***** ** ******* etc. ***** ********* **** this ** * ******* service? ******* ****** ****** for **** ** **** family ******* ***** ******** on ***** *******?

*** *** ******* ******* has ** ****** ******* is **** ******* ******** an ******* ************ ** no *** ** ******* this *** '****'.

Kris Tibbitts

In reply to John Honovich | 09/26/20 08:27pm

*** ******* ******* * boat **** *** ***** hardware. *** **** **** it ** ******** *****. I ** **** **** have * ***** *&* budget *** ***** *** direct ******* *****, *** their ******* ***** **** to ** **** *** the *** ****** ***** they ******** *** ** the ******. ** *** of ****, **** *** mentioned, *** ******* ****. These ********* *** ****** money **** **** **** per ****** ******** ** many ***** *************. *** integrator ***** *********** ***** the **** ***** **** some ** *** ******* that *** *** *****. Put * ****** ** DHCP ** * *** assigned ** *******, **** a ***** ** **** and *** *** ******** on * ****** ** host ****.

Undisclosed #6

09/24/20 11:27pm

**** ******* ******* ****** phone ******* ** *** customers - ** ** they **** *** ********** who ********* ***** ****** (if **** **** ***)?

John Honovich

IPVM | In reply to Undisclosed #6 | 09/24/20 11:29pm

****** ***** ******* ** end ***** ***, ** course, ** **** *****, direct ******** **** *******.

Undisclosed #6

In reply to John Honovich | 09/24/20 11:44pm

** ** **** ******* offer ****** ** ******** support *** *****, **** I ***'* *** *** this *** ******** ** do **** ******* *** integrator ************ **** *********. it's **** *******, ***** simpler *** ** ***** support.

* **** *** ****** of **** *******, *** there *** ** **** tradeoffs ** ***** **** type ** ************* ** speaking ******** **** * human.

*** **** ****** * support ****** *** **** more **** *** **** window ****, ****** **** are **** ***** **** dumb *** ***** *** don't **** ******* *******, then ***** *** ****** a ******* **** ****** to ************ ******** ****** at *** **** ****.

John Honovich

IPVM | In reply to Undisclosed #6 | 09/24/20 11:49pm

** ** **** ******* offer ****** ** ******** support *** *****, **** I ***'* *** *** this *** ******** ** do **** ******* *** integrator ************

** **'* * ****, you *** ******* ** you *** **** **** integrator. ******** **** **** is *** ******* *** easier ** *** **** picking ** * *****. You *** **** **** in **** ******** *** get **** ***** ******* on ***** ******. *** you *** *** ******* who *** *** **** is ***** ** ** your ****** ** *** same **** (***** *** can't *** ** *** phone).

Undisclosed #6

09/25/20 12:04am

******** **** **** ** far ******* *** ****** to *** **** ******* up * *****.

******.

*** *** **** **** in **** ******** *** get **** ***** ******* on ***** ******.

******** ** ********. ** my **********, ******* *** phone ** ****, **** the *** **** ******** they **** ** **** connected ***** *** ******* is ********. **** ****'* washing ***** **** ******* comments.

*** *** *** *** someone *** *** *** what ** ***** ** in **** ****** ** the **** **** (***** you ***'* *** ** the *****).

******** ************ ****** ******* has ****** ******* ** remote ****** ** ******** systems *** * **** time - ****** ****** manufacturer ******* ********* ***'*.

John Honovich

IPVM | In reply to Undisclosed #6 | 09/25/20 10:49pm

**** ****'* ******* ***** cars ******* ********.

*** **** *** ***** email, **** *** ****, or * ******* ***** things ** *** ********. Having ** **** *** phone ******, *** ******* buttons, **** ** *** automated ***** ******, ******* in ****** ** *** person ** *** ***** repeatedly, ***. ** * far **** ****** ******* than ******* * ******, opening *** **** *** asking ***'* ********.

Undisclosed #6

In reply to John Honovich | 09/25/20 11:35pm

***** *** **** ******* joints *** *** ****... and **** *** ****/**** always ** *** ****. and ***, *** *** ones *** ****** ****** created ** *************** ******* budgets.

**** ** *** * bad ***** ** **** as * **** - and * ** *** refuting **** ** '***' be ****** **** * simple ***** *** ** resolved ** * ****** answer. *** ***** '******' issues *** ********* * significant ********** ** ******* calls *** ****. **** is *** **** ******* sites **** *** *****.

** * ****** ***** communicator, *'* **** **** when *** *** **** support ** ******** ***** optimally... *** *** *** far **** *** '*******' person *** ***** ****/****/*** support.

*******, **** *** ******* gobs ** ** ****** you *** (*********) ***** your **** **** **** certified ******* ******. *** how **** *** *** keep **** ** *** aren't ****** ********* ****** the ******** ******* **** those **** **** **** can ****?

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*** **** *** ******** manufacturer ******* ****** ******* down $**** * ****?

John Honovich

IPVM | In reply to Undisclosed #6 | 09/25/20 11:42pm

*** **** *** ******** manufacturer ******* ****** ******* down $**** * ****?

******* ** *** ***** by ******** *****. **** have * ******* ****** model *** ******* ****** pay ************ ** **'* not ********** ** **** Honeywell **** *** ******* in ********, ***.

***, * ***'* *** any ****** *** ***** support ****** **** ***** or ********* ** **** lots ***** ******** ******** since *** *** ******* are ********* **** ***** cloud. **** ** * related ********* *** *******. When *** *** ********** a ******* / ***** system (** **** * previous ****** *******) *** have ** ********** **** the ****** *** *** left ********, *** ** with * ****** ****** cloud ***, **** ******* costs *** *****.

Undisclosed #6

In reply to John Honovich | 09/26/20 02:46am

******* ** *** ***** by ******** *****.

** *******, **** ** true.

*** ** **** *** always ** **** - as **** *** *** escape *** ********* ** scale **** ****.

**** ** * **** tool, ** *****. *** those **** ****** **** and *** ** **** be * **** *** minority ********** ** ***** support ******** ***.

* ***'* *** **-*** support ** *** **** of ****-******* - *** further, * ******* **** hurdles ** ********** ******** than *** **.

**** **** *** ****** by (*** *******) ***, those ********* ** ***** problems (******* *** ** shield) **** ****** **** apparent.

John Honovich

IPVM | In reply to Undisclosed #6 | 09/26/20 11:28am

*** ** **** *** always ** **** - as **** *** *** escape *** ********* ** scale **** ****.

******** ********. *** ***** point ** *** *** are ******* ***** **** Verkada ** **** ***** business ***** ** ************* better *** **** ********* than *.*., ***.

*** ***** *******. **** a ***** ** ******* this ****. **** **** more ******* **** ****. Over *** ****.

******* ***** ******-** ************ licenses. **** * ***** of ******* **** ****. Next ****, ***** ****** holder ***** ** *** a ************ ******* ** it ***** **** * brick. **** **** *******. Year *, *** *** widget ****** **** **** 1 *** **** * need ** *** * subscription ******* ** **** all **** **** ******, etc.

*** ** * **** example ******* *** ***** on***** ************ ********* ******* 2018.

* *** ******* *** Exacq ** **** ***** does *** ******* * paid ******* ******* ********* so **'* * **** center *** ****.

**** *******, ********* ******* by ********** ** ****** a ************ ** *** camera ***** ** * brick.

* ***** *** *** right ***** *** ************ this *** ****** ** the ******** *** *** economics ** ******* ****** them ** ******* ***********.

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Mike Matta

09/26/20 07:27pm

**** ********** - *'* the *** @******.

**-*** **** ****, ***, become *****-****** *** ********* that ********** ** *** cloud. ** ****** ******* should ******** ******** ***** own "************** ********" (*** support, ***** ** *********). There *** ** **** great ***** ********* **** Intercom, *****, ******* ****, Hubspot ****, ***. **** are ********** ***** ** get ******* ****. *** screenshot ******** ***** ***, in ****, ********'* ******* (intercom.io) *** **** ***** various ******* *** *** embed ** * ******* or *******.

** ******, ** **** a ********** ******** **** early-on ** ***** ** "Service ** * *********** advantage". *** ** *** areas ** ****** ** be **** ** *** Support. ** ****, ** made **** ********** ** the ******* **** *** 1 (*.* ***** ***) on *** ******* (***, iOS, *******, ***.). ** course, ** ***** **** email *** ***** ******* but ** ***** **** when * ****** ***** tries ****, **** ******* the ******** *** ****** hooked (~**-**% ** *** inbound ******** *********** ** via ****). **** ********* chat ** ** *** "can *** ****** **** me?" ******* **'* ****** than ****** ** ***** or **** *******. *** conversational ******** **** ****** chat ** *** ********** glue **** ****** ***** team ** *** ******* to ********** *** ********* with *** ********. **** means, ** *** "****" as * ****** - for *******, ******* *************, collaborating **** **********, ******* issues ** *** ***, Prioritizing ******* ********, ***. Behind *** ****** **** the **** *****, *** agent *** * "*******" where **** *** **** in ***** ********* *** escalation ** "******* ****", attach *********-**** ********/******/******/*** ***** on *** ****** ** the ************ *** **** can (**** ******** **********) understand ************ *** *** user ** *********** **** the *******. ** ***** product *********** ** ** know *** ******* **** initiated ****. *** *******, we **** *** **** video **** ** **** and *** ******** ******* issues *** ******** **** a ********'* ******** *** camera. **** *** **** functionality *** ******* **** is ***** ********* - in **** **** **** spend */* ** ***** time ******** ******* ******* (chats, *****, ******, *******, etc.) *** */* ** the ****'* **** ** focused ** ********* ******* - *******/******/******/*********** ******. ** a ****-****, *********** **** is ******** ** *** you ****** * ******* - **'* * ******** loop **** ***** *** build * **** "*******" for *********. ** ****** is ********** ** ******** more ** ****** * demo ** ******** ** action **** ** ********@******.****** *'* ** ***** to **** *** *** this ***** (***, **** if *** *** * competitor * ***'* **** showing ***).

** *** ******* - in ******** ** ******** every ****** ** *** users, ** ********** ** access-control ***** ****** "******* Mode" ***** ****** ** a ******** ******* *** data **, ** ******* off. ** * ******** wants ** ** **** control *** *********** ****** ******* **** "ON" *** **** ***** will ** ***** ****** to *** ******* ****'* going ** **** ***** perspective. **'** *** **** cases ***** ******* *** been ****** ** ******** or ********* * ****** incident *** **** *** almost ********* **** **** - ** *** ****** happy ** **** **** and ******** ** **** of *** **** ********* work. *** "******* ****" access ** ***** ******* and *** ** ******-*** once *** ******* ******* is *******.

*******, *** **** ** more ********, *** ***** that *** ********* ** over *** ***** ** when ********* ********* **** but ***** ** **** email. **** ***** ** be ****-****. ** ******, we **** ** *** to ****** **% ** chats ****** * *******, 24-hours * ***, *-**** a ****. ** *** generally ** **% *** the ********* *% ** typically ******* *-* *******. This ***'* * "*****" model - ** **** it **** **** ** scale (******* ** * great *******) *** **** to ***** ** *** train **** ****. ******* above ********* "****" - as * *** *****, we ******* ******** ************ in ****** - *** chat *********** *** ***** about ***** ************ *** 1/3 ******* ****** * 5-level ************ ***** ** Emojis (**** *** **** all *** *** ** Heart-eyes) - ***** ** say ** **** ** have **% ******* ***** or ***** **** *****.

***** *** *** **** - *** "******* ** a *********** *********" ** something **'** ***** * ton ** ***** ** at @******.

John Honovich

IPVM | In reply to Mike Matta | 09/26/20 08:37pm

****, **** ********, ******!

** ********** ** ******-******* layer ****** "******* ****" where ****** ** * customer ******* *** **** is, ** ******* ***. If * ******** ***** us ** **** ******* and **** **** *** toggle ******* **** "**"

***********, **** ***** ***** to **.

** ******, ** **** an *** ** ****** 90% ** ***** ****** 2 *******, **-***** * day, *-**** * ****. We *** ********* ** 96% *** *** ********* 4% ** ********* ******* 2-5 *******.

*** *** ******** ******* 24/7 **? * *** of ********* (**** ******* outside ** ***** ************) only ** '******** *****'.

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Mike Matta

In reply to John Honovich | 09/26/20 10:59pm

****** ****.

**'** **** **-* ****** since ***-*. ***** ** we **** ** ***** duty (********) *** *** have **** ******* **-* across **** *****. ********* was **** ** **** an ******-** ******* *** we ****** ** ** available **** * ******** needed ****.

Kris Tibbitts

09/26/20 08:15pm

**** ** ******* **********. I *** ***** *** same ***** ******* * simple ******* **** ** customers *** ******* ** through. *** *** ********** ridiculous ***** **** ***** cameras ****, * ***** charge **** **** **** for * ****** ****** and **** *** ******* to *** ** *** be *******. *** ********** can ***** **** **** or ***** ****. ** just ******* ** ** that ** *** **** want ***** ******** ***** to **. ** *** customer ***** ** **** to **** * *** or *** ** ***** to **** * *** better ****** ** * fraction ** *** ***** of *******'* *******, **** is * ****** **** they *** ****. **** is ********** *** "**********". That **** ** **** trying ** **** ** drama.

John Honovich

IPVM | In reply to Kris Tibbitts | 09/26/20 08:45pm

****, ****** *** *** feedback!

** *** ******** ***** to **** ** **** a *** ** *** in ***** ** **** a *** ****** ****** at * ******** ** the ***** ** *******'* cameras, **** ** * choice **** **** *** make.

* ** ***** ***** their ******* ***** **** and *** **** ******** quality ** ***** *****.

** *** ***** ****, there *** ********* **** of ** ******** **** don't **** ***** *** price *** *** ********** poor ******* ***** ******* of *** **** ** install *** ***********. **** they ******* **** **** makes ******* ***** *** maintenance **** ******.

******* ****** ***** * 'hate' **** ** *** obviously *** '**********'. * genuinely ** ***** **** feature **** ******* *** relation ** *** ***-**** and *** ********** ** allowing *** ************ ** better ******* *** ***-**** at *** ******* ** the **** ** *** integrator.

Craig Bruce

In reply to John Honovich | 10/07/20 03:54am

***** ******* ****.

** *** **** *'* a ******* ******* *** thanks *** ************ *** chat *******.

***** *******’* ***** **** chat ** ******** *** by ********** ********* **** actually **** ***** *****. It's ***** *****, * would ****** ** ****** have *** ******* ** reach *** ** **** directly **** **** ** for ***** ”**** *****” moments.

* **** **** ********* with *** **** ******* of ***** ** ********* has.

**** * **** **** before, ****** *** ******** and *** **** ** doing ****** *** ****** to ****. ** * client **** **** * problem *** ** ** solve, *'** **** ** the **** ****** ***** other ******, ***** ****.

**** ****: * *** have * ******* **** someone ******* ”**********” *** they *** *** **** you *** ******* *** article?

***** ****, **** **** time ***.

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