Verkada Disruptive Embedded Live Help

Published Sep 24, 2020 12:45 PM

Call up your integrator? Have someone come by the next day? Verkada is disrupting the slow and cumbersome technical support process by embedding live chat help directly into their video surveillance clients.

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Inside this note, we explain why this is a significantly superior process, why it is beneficial to customers but likely to upset many integrators who will feel they are being disrupted.

How ** *****

*******'* *** *** ****** **** **** added ******** **** **** ********* ******* representatives ** ***** ** *** ****-**** side *****:

IPVM Image

***** *** ** ***** *** ***, if *** **** *** ********* ** problems, *** ****** **** ** *** help ******* *** *** *** ********, like ***** *****:

IPVM Image

******* ********** ** **** ****:

*** ******* **** ******** *** **** queue ****** ******** ***** (* *.*. to * *.*. *.*. ******* ****). Most ** *** ***** **** ** via ****, *** ** *** **** to **** ****** ***** ******** ***** via **** **** ******* ***** ******** (e.g., ***** ** *****). * ******** of *** ********* ****** ***** **** to *********** **** *** ******* **** because ** ** **** ** ***** workflow - **** *** ******** ** conduct ************** ** ****** ******* ***** communicating **** ***** ******** ******* ********.

*** ********** *** **** ** *** faster *** ****** ** *** **** while ** *** ****** ****** *** other *********** *****. ***** ****, ***** simply **** ** *** ***** ****** are ****** *** **** ******* ***** it ****** ** *** ** ********* human ******** ** **** ***** ******.

Accessing ***'* *** ****** / ********

****** ** *** *********, *******'* ********* support *** ****** ***'* *** '******' so ** *** **** * ******** about ******* ***** ** * ******* camera ** * ******* ****, **** can **** *** ********* **********. ** our ****, ** ****** ******* '***' in **** *** *** ************** ******** our ******.

*** **** ** ********** ******** / privacy. **** ***** *** **** ** trust ******* *** ***** ********* *** to ***** ****** ** ***'* ******.

******* ********* ** *** ******* ******:

*** ******* ******* ********* ******* ******** security *** ******* ******** **** ******* as **** ** ********. ** ********, all *** ******* ** ****** ********* to ****** ******** ********, ********* ******* written ********** ** **** * ********’* cameras. ** ***** *** ***** *** access ****** *** *******.

Contrast ** ************ **********

* ************'* ********* ******* ** ***** to **** **** **** **** *********** about *** ************'* *** *******. ***** are ******* ********** **** *********** ********** techs ***, ** *******, *** ************ will **** **** ****.

** ** **** ******** *** *** manufacturer ** ***** ********* ******* **** to **** ****** ** *** ** their ********* **** **** ********** *********** responding ** **** ******** **** * far ***** ****** ** ***** *********.

*** ***** **** ************* *** **** embedded **** ** ***** ********, *** fact **** *** ******* *** ** inside ***** ******* ***** ** **** easier *** * **** ** *** the ****** ****** *** *** *** get ****** ******** ** ***** *** system ****** **** ******* ** *** manufacturer's *******, ********** ** ****, ***.

Cloud *******

**** ** ******* * ****** ******* of *** *****. ***** **** ******* are *** *****-*********, **** ****** **** think ** ******** ****.

*******, **** *** **** ***** ************ systems *** ******** *****-********* *** **** now **** * **** ******.

Disrupting *** **********

************* ****** ** ******** **** **** disrupts *** ******** **** ** *** integrator. *********** ********* **** ***** '******' the ***-**** *** *** ******* ************* to ********* **** ***** *************. *******, with ******* ********* ****** *** ****** support **** **** *********** ***** **** try, *** ***** ** *** ********** declines.

******* ********* ** **** *******:

*** ******* **** *** **** ******** to ********* ** *********** *********** ** our ********* *** ********. **** ******** will ****** ****** ******* ** ****** of ***** *********, *** **** **** work ******** **** *** **** ** resolve ****** ****** **** ****** ******** for *** *** ********. *** **** is ****** ********* (**** **** **** and ******** ********** ******) *** **** supplement *** ******, ********, *** ************ expertise ** *** ******* *******.

Outlook ************ ******** **** * **************

** ******* **** ******** ** * differentiator *** **** ************* **** *** users. *** ********* **** ** *** the *******. ** *** **** **** for ***********, **** ************* *** **** to *** *** *** *******, ** they ***** *** *** **** **. However, *** ***** ************* **** **, they **** ***** * ****** ***-**** experience **** ****** *** ** ***.

Vote / ****

Comments (41)
SD
Shannon Davis
Sep 24, 2020
IPVMU Certified

**** **** *** ********* ******* ** great. ****** **** **** ** ***** snippet... **** ** ** ****.

(4)
UI
Undisclosed Integrator #1
Sep 24, 2020

* ************'* ********* ******* ** ***** to **** **** **** **** *********** about *** ************'* *** *******.

** ******* *** *** ****** **** years ** *** ***** *** ***** many ***** ** *** ***** **** various ************ ******* *****, **** **** made ** *******.

(16)
(2)
JH
John Honovich
Sep 24, 2020
IPVM

**** **** **** ** *******

** *********, * ********* ***** ***** are *********** *** **** **** ***** a ************'* ******* **** *** ************'* own *******. *******, * ***** *** average ********** **** ***** ************* **** about **** ******* **** ******* **** the ******* ************ **** ******* ****** knows ***** ***** *** *******.

******* **** **** ** ********* ***** much ****** ** ******** **** *** on-call ************ **** ******* ****** **** to ***** *** **** ********** **** and, *******, **** ** ******. *****/********?

(12)
UI
Undisclosed Integrator #1
Sep 24, 2020

** * ***** ********* ******** ** you're ****** ***** *** ** ***** sized ******* *** ********* *** *******. I *** **** ****** *** **** a ****** *** *****! ;-)

******* ** **'* * ***** ********/**** they ******** **** * **** ******** and ************* ****(*) ** **** **** to *** * ****** **********.

*** *'** **** *** * **** had ***** *********** **** ******* ***** the **** **** *** ******* **** and *** *** ******* ** * troubleshooter *** **** ***** ** **** with.

(2)
JC
Jason Crist
Sep 28, 2020
IPVMU Certified

**** ** ****** *** ****, *** term "**********" ** *** **** **** used **** ** *** ********. *** guys *** **** ****** **** *** play ******* *** ******'* **** ** API **** *** (**% ** *** security ********* *** **********) ****** ************ handle ***** ******* ***** ** * dream. * ******* ** **** ** is * ***** ***** **** *****'* enough *** ******** *** ***** ** keep *** ****** *******.

*** * ***** **** ***** ******* a ***** ******* ** ****** ********, I ***'* **** ****** ******* ** customer. *** ************ ** *** ********* for ** ** ******** ** *** smallest ***. * ***'* *** **** as *******'* ****** ******, **** **** to ** ****** **** ** ***** stuff ** ***** *** *** ******* with ****** **********.

**********, ****** ******* ***'* *** * broken ******; ********** *** ****** ******* a ***** ** * ***** **** for ******** ******** *** ** ********* do **** ** *** ********. ** you ****** ******* *** ****** **** who *** ** ** *** ***, it ***'* ** ** *** *'* argue ** ***'* ** *** ********* that ****** ***** ** ******** ** well.

(1)
(1)
UI
Undisclosed Integrator #7
Sep 25, 2020

********. **** ***** ******* **** ********* support? ***** ***** ***** ****** *** about ********** ** * ****** ****** and ******* ** *** **** ****** on *** *******. ****** ***** ******* is ************ ****** ********* ** *** you ***, *** **** ** *** time * **** ** ***** **** them **** ***'* **** **** ***** own ******* **** ****** ** **** me.

Avatar
Sean Patton
Sep 24, 2020

* ***** **** ******* *** **** added **** ******* ****** ****-****, ******* it *** *** ****** ********** ** my ****:

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(1)
(10)
SD
Shannon Davis
Sep 24, 2020
IPVMU Certified

**** *******, **** *** ***** *******, is ***** **** ** *****!

* **** ***** *** * *** tech ******* ***. * *****'* **** it *** *** *** *** ******** to ** **** ** **** *** video **** **** **** ** **** diagnose ******.

(1)
Avatar
Brian Rhodes
Sep 24, 2020
IPVMU Certified

*** ****, *** **** ********* *** born.

(6)
Avatar
Sean Patton
Sep 25, 2020

******* *****: ***** **** ****'* ****-*******.

(3)
UI
Undisclosed Integrator #2
Sep 24, 2020

* ***** **** *** *** ********* to **** * *** ** ***** for *******. **** ********* *** **** to ******* **** ******* ** **** video ** *** * ********** **** will *********** *** ******* **** ** that. *** ***** **** *** "****" button ** *** ******* **** ** the ****. ** *** **** **** when ** **** *******, ****** ******* to ******* *** **** ******* *** our ******* ********* ***** *** *** much **** ***** ***** *** *** customer ******* **** ****'* **** ** learn ** ********** ****** ******** ** the *** ** *** *******. * would ****** **** ** *** **** manufacturers *** *** ********** ** *** buffer **** *** ********. ** ** integrator, ** ** *** ******* ***** repetitive "*** ** *" ***** ** someone **** ** ***** ** * win.

(7)
(2)
UM
Undisclosed Manufacturer #3
Sep 24, 2020

******* **** **** **** ****** ******* on *** ** ******* **** ******* since **’* * ****** ** **** from * ******** ********.

***** **** ** **** **** **** via **** ***** ***** ** **** clicks **** *********** *******.

(2)
UI
Undisclosed Integrator #2
Sep 24, 2020

****, ***** *** *** ** *****. Customers ***'* **** ** *** ** back *** **** **** *** *** using ******* *** ****...*** *** **** to *** *** **** *** ******* included ** **** ****.

(1)
JH
John Honovich
Sep 24, 2020
IPVM

******* **** **** ** **** ***********. The *** *** ****** **** ***** simultaneously, ****** ***** *******.

****, ***** **** **** ****** ****** to ***'* ******, ** ** ****** to **** *** *******. ***/**?

(11)
UM
Undisclosed Manufacturer #8
Sep 25, 2020

***, **** ** *********** *** ********* tend ** ******** **** ****** ******* them ** **** ** **** **** chats **** *** **** ** *******, and **** **** ** ** ** frequently * ****** ******* ** ** unimportant ********* ***** **** *** **** back ** *** ********* ***** ** they *** **** ** ** *** next.

* **** **** *** **********, * have ***** **** ***** ******* ** can't ***** ** ******* ** *** it ***** ** **** ** ******* over ****. *** * **** **** in ****** ** * ***** ** support ****** *** ** *** ********* difficult ** **** **** **** ****** on *** **** *** **** ****. This ** *** **** ******* ** order ****** ** ********* * ******** number.

****,

*** ******* ******* ********* ******* ******** security *** ******* ******** **** ******* as **** ** ********. ** ********, all *** ******* ** ****** ********* to ****** ******** ********, ********* ******* written ********** ** **** * ********’* cameras. ** ***** *** ***** *** access ****** *** *******.

**** ****** **** *** *** ** substance. ***** **** ** **** ********** is *******, *** * ***** ***** training ******* ** ****. **** ******* generally *** **** **** ******** *** take **** *** *** ***.

(1)
(1)
UI
Undisclosed Integrator #9
Sep 28, 2020

*** ******* ******* ********* ******* ******** security *** ******* ******** **** ******* as **** ** ********. ** ********, all *** ******* ** ****** ********* to ****** ******** ********, ********* ******* written ********** ** **** * ********’* cameras. ** ***** *** ***** *** access ****** *** *******.

**** **** **** ******** *** ******* training *** **** *** ******** ********** checks. * ******* ********** ****** *** not ****** *** **** ******* *** of ***** *****, *'* ******** ** this ***** *******, **** ** ***** off ***** **** *******. **** ** really ***** ***** ***** **** ****. Im ********* *********** ** ****** *** most ** *** ************ (********** *** same ***** ** *** ***) ** this ** * ** ** *** me **********.

JH
John Honovich
Sep 28, 2020
IPVM

*******'* ********:

******* ** ***** ** *** *.*. and **. ** ** *** **** plans ** ****** ** ***** ********* at **** ****. *** ********* ***** are ********** ******* *** ******* ** our *********, ***** **** ******** ** be *** **** ********** ** *** much ** *****.

********* ********, *** ******* **** *** internal ****** ** ***'* ******** / surveillance ** * ******* ** ** (Ring, ****, *******, ***.).

(1)
UM
Undisclosed Manufacturer #3
Sep 24, 2020

**** **'* *** **** *** ******** can ***** **** ***** ***** *******, now *** ****... :)

(12)
Avatar
Alex Wasson
Sep 24, 2020
IPVMU Certified

* ***'* *** **** ********** *********** as **** ** **** ****** ***** to ***** ******. **** ***** **** geared ******* ********** *** ******* **** the **** ********* *** **** ** on *** ******* ****. **********, ** an **********, * ***** ******* *** manufactures ** ****** **** **** **** of ***********.

(6)
(3)
Avatar
Sean Nelson
Sep 24, 2020
Nelly's Security

******

(2)
UI
Undisclosed Integrator #4
Sep 24, 2020

* ***'* **** *** ********* ****** the ******* ** *********** ******** **** the ************ *** **** ******* ****** or ***** *********. ******* ***** **** is ******* ** ****** * *** taste ** ** *****. ** ** opinion ******* ****** **** *** **** sell ******* *** ********** ****** *******. However *** ****** ******* **** ******* of *** *** *** *** **** product ***** ** * *** ****** since ********* **** ** * *** sell *********** *** ******. ** *** end * *** **** ** ******* way ** ************ *** ***** * quality ****** ** ********** ****** ** the *****.

*** ******** ****** ***** **** ** what ** *** ********** ** *******. Are **** ***** ** ************ * camera, ****** ***** ** *** ****** and ** ** ** ********** ** be *** *** **** **** ******** an *** ******** ** *** ******?

(3)
(1)
Avatar
Michael Gonzalez
Sep 24, 2020
Confidential

* ***** **'* ***** ****'** ********* the ***** ** *** **** ***********, especially ***** *** **** ******** ** Verkada ****** *'** *** **** *** be ***** ******** ** * ***** time, ** **** ** ** *** commissioned ********* ** *** ***** *****.

** ** ****, ** ***** **** to **** ******. ** *** ***** providing **** ******** ********* **** *** impactful, *** *** **** ***** **** being **** ** ******* ********** ******* being ****** *** ***** ** ***** integrator, **** **'* **** **** ** support ******** **** ****.

UI
Undisclosed Integrator #5
Sep 24, 2020

*** *** ************** ******? **** ****** ******* ** ****, except **** ******** *** ******** ******.

(1)
JH
John Honovich
Sep 24, 2020
IPVM

******! **** *****, ******* ****** ********* video:

********** **********:

**’* **** ****** ****** **** ****** was * ******* ***** *** *** Amazon — ********** **** *** ******** the *****-**** ******* ** ******** ***********, and *** ********** *** ***** ** the ****** **** ***.

*** **** **** ******* **:

***** ***** ***** *** *******, *** at *** *****, ** ********* *** traditional ******** ******* ******* ** **********, with******* ****** ** *** ***** *********** “*** **** ******** ** ****** Fire *** ********* *** *** *** assistance ***** *** ****** *******, ******* of ******* *** ****** ******** ******* line.”

** *** ******** ** **** *** ended ** ****.

******** *** ****, *** *** ***** or ******* ***. ***** ********* **** this ** * ******* *******? ******* people ****** *** **** ** **** family ******* ***** ******** ** ***** devices?

*** *** ******* ******* *** ** Amazon ******* ** **** ******* ******** an ******* ************ ** ** *** is ******* **** *** '****'.

(3)
KT
Kris Tibbitts
Sep 26, 2020

*** ******* ******* * **** **** for ***** ********. *** **** **** it ** ******** *****. * ** sure **** **** * ***** *&* budget *** ***** *** ****** ******* costs, *** ***** ******* ***** **** to ** **** *** *** *** budget ***** **** ******** *** ** the ******. ** *** ** ****, like *** *********, *** ******* ****. These ********* *** ****** ***** **** over **** *** ****** ******** ** many ***** *************. *** ********** ***** technically ***** *** **** ***** **** some ** *** ******* **** *** out *****. *** * ****** ** DHCP ** * *** ******** ** address, **** * ***** ** **** and *** *** ******** ** * server ** **** ****.

U
Undisclosed #6
Sep 24, 2020

**** ******* ******* ****** ***** ******* to *** ********* - ** ** they **** *** ********** *** ********* their ****** (** **** **** ***)?

(1)
JH
John Honovich
Sep 24, 2020
IPVM

****** ***** ******* ** *** ***** and, ** ******, ** **** *****, direct ******** **** *******.

U
Undisclosed #6
Sep 24, 2020

** ** **** ******* ***** ****** to ******** ******* *** *****, **** I ***'* *** *** **** *** anything ** ** **** ******* *** integrator ************ **** *********. **'* **** another, ***** ******* *** ** ***** support.

* **** *** ****** ** **** support, *** ***** *** ** **** tradeoffs ** ***** **** **** ** communication ** ******** ******** **** * human.

*** **** ****** * ******* ****** can **** **** **** *** **** window ****, ****** **** *** **** fixes **** **** *** ***** *** don't **** ******* *******, **** ***** can ****** * ******* **** ****** to ************ ******** ****** ** *** same ****.

JH
John Honovich
Sep 24, 2020
IPVM

** ** **** ******* ***** ****** to ******** ******* *** *****, **** I ***'* *** *** **** *** anything ** ** **** ******* *** integrator ************

** **'* * ****, *** *** Verkada ** *** *** **** **** integrator. ******** **** **** ** *** simpler *** ****** ** *** **** picking ** * *****. *** *** just **** ** **** ******** *** get **** ***** ******* ** ***** things. *** *** *** *** ******* who *** *** **** ** ***** on ** **** ****** ** *** same **** (***** *** ***'* *** on *** *****).

(1)
U
Undisclosed #6
Sep 25, 2020

******** **** **** ** *** ******* and ****** ** *** **** ******* up * *****.

******.

*** *** **** **** ** **** question *** *** **** ***** ******* on ***** ******.

******** ** ********. ** ** **********, whether *** ***** ** ****, **** the *** **** ******** **** **** to **** ********* ***** *** ******* is ********. **** ****'* ******* ***** cars ******* ********.

*** *** *** *** ******* *** can *** **** ** ***** ** in **** ****** ** *** **** time (***** *** ***'* *** ** the *****).

******** ************ ****** ******* *** ****** heavily ** ****** ****** ** ******** systems *** * **** **** - though ****** ************ ******* ********* ***'*.

JH
John Honovich
Sep 25, 2020
IPVM

**** ****'* ******* ***** **** ******* comments.

*** **** *** ***** *****, **** the ****, ** * ******* ***** things ** *** ********. ****** ** dial *** ***** ******, *** ******* buttons, **** ** *** ********* ***** system, ******* ** ****** ** *** person ** *** ***** **********, ***. is * *** **** ****** ******* than ******* * ******, ******* *** chat *** ****** ***'* ********.

U
Undisclosed #6
Sep 25, 2020

***** *** **** ******* ****** *** bad ****... *** **** *** ****/**** always ** *** ****. *** ***, the *** **** *** ****** ****** created ** *************** ******* *******.

**** ** *** * *** ***** to **** ** * **** - and * ** *** ******** **** it '***' ** ****** **** * simple ***** *** ** ******** ** a ****** ******. *** ***** '******' issues *** ********* * *********** ********** of ******* ***** *** ****. **** is *** **** ******* ***** **** FAQ *****.

** * ****** ***** ************, *'* sure **** **** *** *** **** support ** ******** ***** *********... *** you *** *** **** *** '*******' person *** ***** ****/****/*** *******.

*******, **** *** ******* **** ** VC ****** *** *** (*********) ***** your **** **** **** ********* ******* people. *** *** **** *** *** keep **** ** *** ****'* ****** somewhere ****** *** ******** ******* **** those **** **** **** *** ****?

IPVM Image

*** **** *** ******** ************ ******* people ******* **** $**** * ****?

JH
John Honovich
Sep 25, 2020
IPVM

*** **** *** ******** ************ ******* people ******* **** $**** * ****?

******* ** *** ***** ** ******** norms. **** **** * ******* ****** model *** ******* ****** *** ************ so **'* *** ********** ** **** Honeywell **** *** ******* ** ********, etc.

***, * ***'* *** *** ****** why ***** ******* ****** **** ***** or ********* ** **** **** ***** computer ******** ***** *** *** ******* are ********* **** ***** *****. **** is * ******* ********* *** *******. When *** *** ********** * ******* / ***** ****** (** **** * previous ****** *******) *** **** ** visibility **** *** ****** *** *** left ********, *** ** **** * single ****** ***** ***, **** ******* costs *** *****.

(2)
U
Undisclosed #6
Sep 26, 2020

******* ** *** ***** ** ******** norms.

** *******, **** ** ****.

*** ** **** *** ****** ** true - ** **** *** *** escape *** ********* ** ***** **** time.

**** ** * **** ****, ** doubt. *** ***** **** ****** **** and *** ** **** ** * very *** ******** ********** ** ***** support ******** ***.

* ***'* *** **-*** ******* ** any **** ** ****-******* - *** further, * ******* **** ******* ** widespread ******** **** *** **.

**** **** *** ****** ** (*** example) ***, ***** ********* ** ***** problems (******* *** ** ******) **** become **** ********.

JH
John Honovich
Sep 26, 2020
IPVM

*** ** **** *** ****** ** true - ** **** *** *** escape *** ********* ** ***** **** time.

******** ********. *** ***** ***** ** why *** *** ******* ***** **** Verkada ** **** ***** ******** ***** is ************* ****** *** **** ********* than *.*., ***.

*** ***** *******. **** * ***** of ******* **** ****. **** **** more ******* **** ****. **** *** year.

******* ***** ******-** ************ ********. **** a ***** ** ******* **** ****. Next ****, ***** ****** ****** ***** to *** * ************ ******* ** it ***** **** * *****. **** more *******. **** *, *** *** widget ****** **** **** * *** year * **** ** *** * subscription ******* ** **** *** **** into ******, ***.

*** ** * **** ******* ******* see ***** ******* ************ ********* ******* ****.

* *** ******* *** ***** ** that ***** **** *** ******* * paid ******* ******* ********* ** **'* a **** ****** *** ****.

**** *******, ********* ******* ** ********** is ****** * ************ ** *** camera ***** ** * *****.

* ***** *** *** ***** ***** how ************ **** *** ****** ** the ******** *** *** ********* ** Verkada ****** **** ** ******* ***********.

Avatar
Mike Matta
Sep 26, 2020

**** ********** - *'* *** *** @******.

**-*** **** ****, ***, ****** *****-****** for ********* **** ********** ** *** cloud. ** ****** ******* ****** ******** building ***** *** "************** ********" (*** support, ***** ** *********). ***** *** so **** ***** ***** ********* **** Intercom, *****, ******* ****, ******* ****, etc. **** *** ********** ***** ** get ******* ****. *** ********** ******** above ***, ** ****, ********'* ******* (intercom.io) *** **** ***** ******* ******* one *** ***** ** * ******* or *******.

** ******, ** **** * ********** decision **** *****-** ** ***** ** "Service ** * *********** *********". *** of *** ***** ** ****** ** be **** ** *** *******. ** such, ** **** **** ********** ** the ******* **** *** * (*.* years ***) ** *** ******* (***, iOS, *******, ***.). ** ******, ** still **** ***** *** ***** ******* but ** ***** **** **** * client ***** ***** ****, **** ******* the ******** *** ****** ****** (~**-**% of *** ******* ******** *********** ** via ****). **** ********* **** ** to *** "*** *** ****** **** me?" ******* **'* ****** **** ****** an ***** ** **** *******. *** conversational ******** **** ****** **** ** the ********** **** **** ****** ***** team ** *** ******* ** ********** and ********* **** *** ********. **** means, ** *** "****" ** * medium - *** *******, ******* *************, collaborating **** **********, ******* ****** ** Dev ***, ************ ******* ********, ***. Behind *** ****** **** *** **** above, *** ***** *** * "*******" where **** *** **** ** ***** employees *** ********** ** "******* ****", attach *********-**** ********/******/******/*** ***** ** *** nature ** *** ************ *** **** can (**** ******** **********) ********** ************ how *** **** ** *********** **** the *******. ** ***** ******* *********** so ** **** *** ******* **** initiated ****. *** *******, ** **** how **** ***** **** ** **** and *** ******** ******* ****** *** bitrates **** * ********'* ******** *** camera. **** *** **** ************* *** support **** ** ***** ********* - in **** **** **** ***** */* of ***** **** ******** ******* ******* (chats, *****, ******, *******, ***.) *** 2/3 ** *** ****'* **** ** focused ** ********* ******* - *******/******/******/*********** issues. ** * ****-****, *********** **** is ******** ** *** *** ****** a ******* - **'* * ******** loop **** ***** *** ***** * true "*******" *** *********. ** ****** is ********** ** ******** **** ** seeing * **** ** ******** ** action **** ** ********@******.****** *'* ** ***** ** **** you *** **** ***** (***, **** if *** *** * ********** * don't **** ******* ***).

** *** ******* - ** ******** to ******** ***** ****** ** *** users, ** ********** ** ******-******* ***** called "******* ****" ***** ****** ** a ******** ******* *** **** **, by ******* ***. ** * ******** wants ** ** **** ******* *** help******* ****** ******* **** "**" *** that ***** **** ** ***** ****** to *** ******* ****'* ***** ** from ***** ***********. **'** *** **** cases ***** ******* *** **** ****** at ******** ** ********* * ****** incident *** **** *** ****** ********* with **** - ** *** ****** happy ** **** **** *** ******** it **** ** *** **** ********* work. *** "******* ****" ****** ** fully ******* *** *** ** ******-*** once *** ******* ******* ** *******.

*******, *** **** ** **** ********, one ***** **** *** ********* ** over *** ***** ** **** ********* implement **** *** ***** ** **** email. **** ***** ** ** ****-****. At ******, ** **** ** *** to ****** **% ** ***** ****** 2 *******, **-***** * ***, *-**** a ****. ** *** ********* ** 96% *** *** ********* *% ** typically ******* *-* *******. **** ***'* a "*****" ***** - ** **** it **** **** ** ***** (******* is * ***** *******) *** **** to ***** ** *** ***** **** team. ******* ***** ********* "****" - as * *** *****, ** ******* customer ************ ** ****** - *** chat *********** *** ***** ***** ***** satisfaction *** */* ******* ****** * 5-level ************ ***** ** ****** (**** Mad **** *** *** *** ** Heart-eyes) - ***** ** *** ** have ** **** **% ******* ***** or ***** **** *****.

***** *** *** **** - *** "Service ** * *********** *********" ** something **'** ***** * *** ** pride ** ** @******.

(1)
(5)
JH
John Honovich
Sep 26, 2020
IPVM

****, **** ********, ******!

** ********** ** ******-******* ***** ****** "Support ****" ***** ****** ** * customer ******* *** **** **, ** default ***. ** * ******** ***** us ** **** ******* *** **** they *** ****** ******* **** "**"

***********, **** ***** ***** ** **.

** ******, ** **** ** *** to ****** **% ** ***** ****** 2 *******, **-***** * ***, *-**** a ****. ** *** ********* ** 96% *** *** ********* *% ** typically ******* *-* *******.

*** *** ******** ******* **/* **? A *** ** ********* (**** ******* outside ** ***** ************) **** ** 'business *****'.

Avatar
Mike Matta
Sep 26, 2020

****** ****.

**'** **** **-* ****** ***** ***-*. Early ** ** **** ** ***** duty (********) *** *** **** **** support **-* ****** **** *****. ********* was **** ** **** ** ******-** service *** ** ****** ** ** available **** * ******** ****** ****.

(2)
KT
Kris Tibbitts
Sep 26, 2020

**** ** ******* **********. * *** offer *** **** ***** ******* * simple ******* **** ** ********* *** contact ** *******. *** *** ********** ridiculous ***** **** ***** ******* ****, I ***** ****** **** **** **** for * ****** ****** *** **** pay ******* ** *** ** *** be *******. *** ********** *** ***** live **** ** ***** ****. ** just ******* ** ** **** ** how **** **** ***** ******** ***** to **. ** *** ******** ***** to **** ** **** * *** or *** ** ***** ** **** a *** ****** ****** ** * fraction ** *** ***** ** *******'* cameras, **** ** * ****** **** they *** ****. **** ** ********** not "**********". **** **** ** **** trying ** **** ** *****.

(2)
JH
John Honovich
Sep 26, 2020
IPVM

****, ****** *** *** ********!

** *** ******** ***** ** **** to **** * *** ** *** in ***** ** **** * *** better ****** ** * ******** ** the ***** ** *******'* *******, **** is * ****** **** **** *** make.

* ** ***** ***** ***** ******* being **** *** *** **** ******** quality ** ***** *****.

** *** ***** ****, ***** *** obviously **** ** ** ******** **** don't **** ***** *** ***** *** the ********** **** ******* ***** ******* of *** **** ** ******* *** maintenance. **** **** ******* **** **** makes ******* ***** *** *********** **** easier.

******* ****** ***** * '****' **** so *** ********* *** '**********'. * genuinely ** ***** **** ******* **** disrupt *** ******** ** *** ***-**** and *** ********** ** ******** *** manufacturer ** ****** ******* *** ***-**** at *** ******* ** *** **** of *** **********.

(2)
(1)
Avatar
Craig Bruce
Oct 07, 2020
BDH Consulting

***** ******* ****.

** *** **** *'* * ******* Partner *** ****** *** ************ *** chat *******.

***** *******’* ***** **** **** ** actually *** ** ********** ********* **** actually **** ***** *****. **'* ***** added, * ***** ****** ** ****** have *** ******* ** ***** *** to **** ******** **** **** ** for ***** ”**** *****” *******.

* **** **** ********* **** *** same ******* ** ***** ** ********* has.

**** * **** **** ******, ****** are ******** *** *** **** ** doing ****** *** ****** ** ****. If * ****** **** **** * problem *** ** ** *****, *'** jump ** *** **** ****** ***** other ******, ***** ****.

**** ****: * *** **** * chuckle **** ******* ******* ”**********” *** they *** *** **** *** *** written *** *******?

***** ****, **** **** **** ***.