Training: Remote Video Surveillance Monitoring

Author: John Honovich, Published on Jul 18, 2010

This report explains and examines the fundamental technical and operational issues in using remote video surveillance. We cover the two primary approaches: (1) watching your own video surveillance remotely or (2) hiring a outside monitoring service to perform monitoring for you.

Remote video surveillance is a core benefit of today's video surveillance systems over classical closed circuit systems. Minimally, remote monitoring can reduce management costs as it provides visual insights into ongoing on-site activities. Additionally, remote monitoring has the potential to improve guard efficiency and reduce the overall cost of performing security. Potentially, remote monitors can watch video from many sites, focus on key events and dispatch responders more efficiently than dedicating operators locally.

However, to achieve these objectives, requiring navigating a number of important technical and operational issues.

These key elements we examine inside include the following:

  • Analog vs IP Remote Monitoring
  • 'Opening Up' Networks
  • Technical Steps (Firewalls & IP Addressing)
  • Policy Review
  • Who Views Remotely?
  • 'Plug N Play' Remote Access Options
  • Remote Viewing Software

With those basics in place, we examine the use of 3rd party providers to perform remote monitoring including the following key elements:

  • DIY vs Service Provider
  • Guard Replacement
  • 3rd Party System Interoperability
  • Monitoring Service Options
  • Use of Video Analytics

Review of our IP Networks for Video Surveillance training or equivalent IP knowledge is a pre-requisite for this report. Remote video surveillance requires the use, and therefore understanding, of IP networks.

**** ****** ******** *** ******** *** *********** ********* *** *********** issues ** ***** ****** ***** ************. ** ***** *** *** primary **********: (*) ******** **** *** ***** ************ ******** ** (2) ****** * ******* ********** ******* ** ******* ********** *** you.

****** ***** ************ ** * **** ******* ** *****'* ***** surveillance ******* **** ********* ****** ******* *******. *********, ****** ********** can ****** ********** ***** ** ** ******** ****** ******** **** ongoing **-**** **********. ************, ****** ********** *** *** ********* ** improve ***** ********** *** ****** *** ******* **** ** ********** security. ***********, ****** ******** *** ***** ***** **** **** *****, focus ** *** ****** *** ******** ********** **** *********** **** dedicating ********* *******.

*******, ** ******* ***** **********, ********* ********** * ****** ** important ********* *** *********** ******.

***** *** ******** ** ******* ****** ******* *** *********:

  • ****** ** ** ****** **********
  • '******* **' ********
  • ********* ***** (********* & ** **********)
  • ****** ******
  • *** ***** ********?
  • '**** * ****' ****** ****** *******
  • ****** ******* ********

**** ***** ****** ** *****, ** ******* *** *** ** 3rd ***** ********* ** ******* ****** ********** ********* *** ********* key ********:

  • *** ** ******* ********
  • ***** ***********
  • *** ***** ****** ****************
  • ********** ******* *******
  • *** ** ***** *********

****** ** ***** ******** *** ***** ************ ********** ********** ** ********* ** * ***-********* *** **** ******. Remote ***** ************ ******** *** ***, *** ********* *************, ** IP ********.

[***************]

Analog ** ** ****** **********

*** **** ****** ** ******** ******** ***** *** ********* *** same *** ****** *** ** *******. ** *** **** ** vendor ********* ********, ** ***** ****** **** **** ** ********* novel ** ****** ** **. *******, **** **, ** ****, misleading.

** * ***** *****, ********** **** ***** ****** ** ** IP ******* ** ******. *******, *********** *** ****** *******/******* *** connected ***** ** ********* ******* ****. ***** *** **** *** make * ****** ******* ********** ** ** ****** ******, *** DVR **** ** * ***** ** *** ******* ********. *** remote ****** ******** ** *** *** ***** ********* *** ***** the **** ********** **** *** ****** ******.

******* *** *** ********** ** ** ** ******, * ***, an *** ** *** ******** ****** ** * **, *** face *** **** *********** ***** ** ****** ******* ********** ***** from *** *****/**-**** ***** *******.

'Opening **' ********

*** ******* ********* ********* ** ****** ***** ********** ** **** networks *** ****** *********** ******** ** *******, ** *******, ****** to ******** *********. ************* ***, ******* ************* ******* ***/** ****** review, ** ** ********* *** ******** ** ****** * ***** surveillance ****** **** * ****** ********.

**** ******** *** *** ** ** ** ******** ********** *** video ************ ** ********* *** *** ** ****. *** ********, the **** ****** ******* ** * ******* **** ** ******** accessible *** ********. *******, **** *** ********* *** ** *********** setups **** ********* ** **** *******, ******** ** ***** ******/****** ****** ** sites.

***** ************ ** ****** ****** ******** ** ** ** ********** facing ******* **** *** ******* **** ** ******** **-**** ********* such ** ********** ** ******** ******** ** ****** *****.

********* **-**** ******, *********, ******** '******* **' *** ******** ***** surveillance ****** *** ******** ******.

Technical *****

*** ***** ** *** *** ******** ** '******* **' ** on *** ********* ****. ******** *** ********* ******** ** ******** access **** ******** **** *** ******** *********. ** *** **** basic *****, **** ** ************ ** *********- * *********** ********* ** ******* - **** ******** *** filters *** ******** **** ******* *** *******. *** ******* ******** philosophy ** ** **** ********** **** ** *** *********. ******, by *******, ****** ********** ** ******* ****** *** *** **** basic ******** **** ** ***** *** *** ********.

*** ****** ********* ***** ** ******** *** ******* ***** ** connect ** *** ** ********* ** ***** ************ ******* ****** the *******. ** **** *****, *** ********* ** ***** ************ systems *** *** ******** ********** ** ****** *****. *** ********* comes **** *** *** ** ******* ***/** ******* ** *********. We ******** **** ** ***** ****** ** ******* *** ****** ** *** ** ******** ******** ******.

** *********** ***** *** ***********, ************* ***** ****** ***** ***** two *******:

  • ******************: ******* * **** ** ******* ** * ****** ******* and ****** ********* ** *** **** ****** **** ** **** they *** ********** **-****. **** ********** *** ******** *** ** issues ** ******* **** ** **** ** *******. **** **** provides ****** ** *********, ******* ***** ** ******** ********.
  • **** ** ******* ******: ******* *** **** ** ******* ** the ******** ******* (**** * *** ** ***) **** *** computer. **** ** ********* **** ** ******* ** * **** in * ********, *** ********** ** *********. **** **** ********, as **** ** *** **** *** ** ******* *** **** the *********** ******* ********, *** *** ****** *** ****** **** virtually ********.

***** ************* **** ** ***** *** ****** ** *********, ** does ******* **** *********, **** *** ****** ** **********. *** smaller ************* (***** *** ***** **********), **** *** ** * technical ******* ** *** ********* *** ***** *** ********* ********** (requiring ************ *** ********* ** * ***** *******). *** ****** organizations, **** ** ****** ***** * ********* ******* ** *** steps ******** *** **** **********. *******, **** ** ********* * policy *******.

Policy ******

******* ** ** ********* ****** ****** ** ********* **** ***** organizations ****** ********* *** ***** **** **** ******* ************. ***** it *** *** ** *********** ********* ** **** ** ******, doing ** *** ******** **** *** *********** ** ** ******* attack. *** **** ******, **** ** ************* ***** ****** *** to ***** ******. **** ** ** ** ********, ** ***** take ***** ** ****** ** **** * ******** *****.

Who ***** ********?

* *** ******* ** *** ******** ** *** ***** ****** access. *** *** ** ******** **** ** ***** ** ****** showing *** ****** ******** ********* * ****, ****** ** *****'* video ************ ******. *******, **** ** **** **** **** ****** occurrence. ***** **'* *** *********** ********* ** ***** ****, ********* ongoing ****** *** *** ****** ** ******* ******** ****** **** concerns **** ** (** ** *********** ******** *****) *** *** operations (***** ** ************ ********** ** ******** **********).

******* ** ****, *** **** ****** **** ** ****** ****** is *** ** ************'* ***** ** **** ****** ** ***** IT ********** ******* (**** ** *******) ******* *** ******.

'Plug * ****' ****** ****** *******

******* ********* ****** *** ** * ******* *** ******* ************* and ****** ******** *** ***** ****** ****, ********* **** ****** to ******* ********* **** ******* ********* ****** ****** ******* ********* any **-**** ********* *******. ** **** ***, * ***** ************ system *** ** ********* *** ******** *********** ******* ****** ** change ************** ** ******* ********.

**** ********, ** ******* '**** * ****' ****** ****** ** a *** ****** ***** ****** ***** ************ *******. ***** ******* 'phone ****' ** ***** ********'* ******* '*****' *******, *********** ********** and ******** ** **** *** ******* *******. **** ****** ***** to ** ** *** ********'* ******* *** ****** ***** ***** surveillance **** **** ***** ***** *****. ** ******* ***********, **** approach ** ***** ***** **** *** ** ** *** ** far **** **** *% ** *** ***** ************ *******. *******, because ** ********** ***** **** ****** ** ***** ****** ***** surveillance, ** ****** **** ** **** ************* ** *** **** few *****. ** ***** '**** * ****' ********** **-***** ** our*******/****** ***** ********** ******.

Remote ******* ********

********** ** *** *** ***** **** ******* *** ****** ******, you **** **** **** **** ** ****** ******* ********. ***** it's *********** ******** ** ** ** ******* * ******* (**** we ******** ***** **** *** **** * **** *********), **** video ************ ******* *** ***** ******** ***** ************ *******- ************ **** **** ** ********* ** * **.

****** *** ***** ************ ******* *** ******** ******* *********** ********** software. *** ********* **** *** ******** **** *** ******** ************ to **** ***** ******* ******* **** ******. ** *** ** not **** **, **** *** *** ****** *** ***** ** see *** *****. **** ** * ******* *** ****** ** other ***** ********** (**** ** **** *** *** ******* ******).

** ******** ** *** *********** ********, *** ****** ** ****** applications **** ********* ******** ***** ****. ** ** *** ************ common *** * ***** ************ ****** ** **** * ****** monitoring ****** *********** (*** **** ****** ** ** ****** ***). This ******* ****** ****** **** *** ** ****** ****** (***** presuming ****** ******* ******).

Part * - Remote ********** ******* *********

************ ****** ****** ** ***'* ***** ************ ****** ** **** part ** *** ********. *** ***** ******* ** ** ********* whom **** ******* *** **** *** ***** **** ** ******** monitored.

DIY ** ******* ********

*** **** ****** ****** ********** ****** ** *** ******* ** an ************ ** ******** **** ***** *** ***** ************. ****** examples ** **** ******* **** ******** ******** ********** ***** ********* and ******** ******** ******** ** *** ** *** ******** **** occured ** *** ******** **** **** *** ** ****.

*** **** ********** ** '** ** ********' ********** ** **** it ******* ** *** ************ ****** ******* ********* ** ******* monitoring. **** ********, **** ** **** ************ ** ** ******** to ** ********. **** ***** ************* *** ******* ******* ********** someone ** ***** ***** **********.

**** ************* ****** **********. ***** **** ** **** ******** ************ through *** *** ** ******** ******/*******. *** ********, ***** ******* ******** ****** *** ********* ** **** ** *** US *****. * ****** ******** ***** ************** ** ** ****** *****, looking ** **** *** ********.

*** ************* ** ******** ****** ** *******. ******** ****** ***** receive ****** ******* *** *** *** ***** ** ** ********** poor (*.*., * ****** **** ***** **** ******* ** **** companies **** ******** ****** **** **** ** ** * ***** at * **** **** **********, *** ***** ***** * *** there *** **** *****).  ******* ****, *** ******** ***** ****** is ****** *********** -**** $** ******* ** *** ** *****(******* ** **** ** *** ***** ************ ******). ******* ***** is **** **** ******** ****** *** ********** **** *********** ** an *********** (*** **-******'******* *** ******'********.

Guard ***********

******* ** ******* ******** ***** ******** *****'* ************* (*** **** effectiveness), **** ******** ******** *** **** ** *********** ********** **** would ****** *** **** *** ******.

****, ************* *** ****** ******* ****** * ***** *** **** benefit **** ****** ***** ********** ********* ** ***** **** *****. This ******** ** *********** *** ***** ************ ******* ** ******* a *** **** **********.

Monitoring ******* *******

**** ***** ****** ***** ************, * ****** ** ********** *** be **********:

  • **********:*** ***-**** ********** ******* *** ******* ***'* ******* **********. ** this ********, *** ******* ********** '****' ********** **** ** ************ could ************ ** ** ***** *** ****. **** ********** *** functionality *** *** ********** ****** ***** *** **** *** ***** significantly ******* ************.
  • ********: *** ***-**** ********** ******* ****** ** ************ ** **** a ********'* *******. **** ******** ** * '*******' ****** ******. The ******* ******** *** **** ***** ***** **** **** ******* once ** ****, ***** ** *******, ***.
  • ********* ** ********* *****: ***** *** ** **** ** ******** ****** **** ********* or ******* ****** *** *********. **** *** ********* ***** ****** and **** ********** ****** **** *********.
  • ********* ** ******** *****: *** ********** ******* *** **** ************ ***** ******** ** alert *** **** ********* ** ** **-**** ******** ******. **** can ******* ******* ********** ** ** *** ******** *********** ** finding * ***** ******** *** ****** *** **** *** ********** or ******** **********.
  • *********: ********** *** ********* ** ******** *********** ** ***** *******. Two ******* *********** ***** *** ****: (*) "***** ** ****" for *********** **-**** ** ****** **** ******* ******* ** **** as **** **** ***** (*.*., ***** ** ***** **** ***** hours) *** (*) **** *********** **** ******* ****** ** **** someone ************ ****** **** **** **** *** ** ********** *****.
  • *************:****** ********** ********* *** **** **** **-**** ***** ***** ** provide ******** ** ***** *** ****** ****** **. **** ** most ******** ** ********** ** ** ********. *** ****** ********** provider *** ******* * '***'* *** ****', ******* *** ****** to ******* ****** *** *******. ************, *** ****** ********** ******** can **** **** ****** **** ********* ** ********* **** ******** guidance ** **********.

*** *********** ** ******* *** *** **** ****** ** ******** security ********** ** ********** ********** ** ***** *********. ***** ****** to ******* ***** ***** (*** **** *** **** ** * time) ** ********** ***********. **** ** *** **** ** **** places *** ****** ** *** ******. *******, ***** ** ** not **** ** **** ******* ****, * *********** ******* ** a *****'* **** **** ** ******* ** ******** *** *** next ********. ***** ********* *** *** ********* ** ****** **** inefficiency ** *********** ******** ******. *******, ** ** ******* *****, important ****** ******.

Technical ***** *** ****** *********

*** **** *********** ********* ****** ***** *** ****** ********** ******* one ** ***** ** ********** ** *********** ** * ******* provider. ** * ****** ******, ************** *** ** ******** **** difficult **** *** *** ******* *** **** ****** *** ********/***** of ******* **** * *** *****.

*** *** **** ******* ********* ******* ** ******** *** ********* issues ** ** ********* ** ******* *** *** ** ***** own ***** ************ ******** ** ** ******** ******. **** *** reduce *** ********* ********** ***, ** **** *****, *** ******* a '**** * ****' ****** ********** **** ******* ** ********** changes ** ******* ***-**** ******.

3rd ***** ****** ****************

***********, *** ****** ******* ********* ** ****, ** ******* ********* to ******* *** ***** *******. **** ***** ******* **** * DVR/NVR/VMS ** ***** *** **** ** ********* ** **** *** for * *** '********' ** ******** ******.

*** ********** ***** ** ********** *** *******: (*) *** ***** surveillance ****** ** ********** ********** (**** ****** ** ********* ** any *** ****** *** *** ********* **** **** **% ****** share) *** (*) ** ********* ** ********* **** *** ***** recorders. ** ******* ******* *** **** **** * ***** ******* of *** ******, ********* **** ** ****** ** ******* *********** interfaces ** **** *******. **** *** ** ****** *** ** blocked ** ******* ** ************* *** *** *** ********** ** view *** ****** ********'* ******** ** * *********** ******.

*********** **** *** ***** ******* ****** ******* ****** ** *****. It **** *** **** ** ** ******* ****** ******. ********* remote ****** ** ****** ****** ** ********** **** ****** ****** having ** ********* ** * *** ***** ********.

*** **** ****** ***** *** *********** **** ***** ** ***** systems ** ****** *** *** ***** ******** *******.

Use ** ***** *********

*******, ***** ** ******* **** ***** ********* *** ** * major ******* *** ****** ********** *********, ***** ********* ** ***** offerings *** *** ***** ******:

  • ******** ** ******** ******* **** ******* ********* ******** ******* ********** significant ******* ** ***** ******. ***** ****** ****** *** ********** of ********** *********. ***********, **** * ********** ******** ****** *** provide ********.
  • ******** **** *********** ***** ******** ******* **** **-**** *********/******* *** with *** ****** ********** ********. **** ** *** ** ***** with ********* *** ******** *** ********* ****** *** *** ********** of *********** ***** ********* **** ******** ******* *** **** *********** both **** *** ****** ********** ********'* ********** ******.
    Login to read this IPVM report.
    Why do I need to log in?
    IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

    Related Reports

    Stolen Video NVR / DVR Statistics on Aug 15, 2017
    "But what happens if someone steals my recorder?" Anyone who has done more than a handful of jobs has probably heard this question several times....
    IP Camera Specification / RFP Guide 2017 on Aug 14, 2017
    RFPs are hard. Do them 'right' and it takes a lot of knowledge and time. Do them 'wrong' and you can be (a) unwittingly locked into a specific...
    Briefcam New Outsider CEO Promises Exponential Growth on Jul 31, 2017
    Briefcam is now nearly a decade old, having raised over $20 million, to improve investigations and review of video. The company has remained a...
    Babel Street Global Threat Monitoring Tool Examined on Jul 27, 2017
    Intelligence on potential threats and terrorist attacks can often be found online hours, or days, before an actual event, particularly in obscure...
    Canon Sues Avigilon on Jul 27, 2017
    Canon, owner of Axis and Milestone, has sued Avigilon for patent infringement in US court. This is a highly atypical move for Canon, pitting 3 of...
    Bosch G-Series Intrusion Tested on Jul 26, 2017
    Bosch is one of the biggest names in intrusion, and the company's G-Series panels are their most advanced commercial and high-security panels. But...
    Healthy Skepticism for Deep Learning Is Prudent on Jul 26, 2017
    The hype for deep learning in video surveillance is accelerating. Between the race to the bottom and dearth of a 'next big thing', certainly pent...
    Sports Stadium Security Design Recommendations on Jul 24, 2017
    Sports stadiums pose many challenges for designing security systems. The facilities vary from being mostly vacant, to packed with tens of thousands...
    Hikvision Launching Deep Learning Recorders on Jul 20, 2017
    Hikvision has become a common choice for super low cost NVRs. Now, Hikvision is aiming to move up market, with deep learning NVRs that claim far...
    Microsoft Video AI Cloud Services Examined on Jul 18, 2017
    Microsoft has released one of the most amazing video analytics marketing videos ever. In it, they detect oil spills, track individual people giving...

    Most Recent Industry Reports

    Avigilon CEO Attacks Asian Companies Cyber Insecurity on Aug 18, 2017
    Avigilon CEO is taking aim at their Asian competitors. And he is going directly after these company's cyber security issues. In this note, we...
    Sony Next Gen HD Dome Camera Tested (SNC-EM642R) on Aug 18, 2017
    Sony has released their latest generation, claiming improved WDR and low light, increased IR range, and more. We tested the SNC-EM642R outdoor IR...
    IP Networking Course September 2017 on Aug 17, 2017
    This is the only networking course designed specifically for video surveillance professionals plus it includes live training, personal help and...
    Knightscope Raises $10 Million With $3,320 Average Per Investor on Aug 17, 2017
    Congrats to Knightscope. And condolences to their legion of little investors. Knightscope has disclosed they have raised $10+ million from their...
    Axis and Arecont Legal Conflict Over Multi-Imager Cameras on Aug 17, 2017
    Arecont threatened Axis. Axis has responded by moving to invalidate an Arecont patent. It is an important contest. Multi-imagers are Arecont's...
    Directory Of Consumer Security Cameras on Aug 16, 2017
    The consumer camera segment continues to grow, with new startups and models from existing players released seemingly every month. In this report we...
    Cat 5e vs Cat 6 vs Cat 6a Network Cable Usage Statistics on Aug 16, 2017
    Cat 5e? Cat 6? Cat 6a? What do integrators use in practice, today? 140+ integrators told IPVM. Here are the results: For those who want to...
    Hikvision Responds To Cracked Security Codes on Aug 15, 2017
    Hikvision has responded to IPVM's report on Hikvision's security code being cracked, both with a 2 page update to dealers and communication...
    Stolen Video NVR / DVR Statistics on Aug 15, 2017
    "But what happens if someone steals my recorder?" Anyone who has done more than a handful of jobs has probably heard this question several times....
    Hikvision Europe Cutting Out Unauthorized End User Sales on Aug 15, 2017
    The days of anyone buying Hikvision from anywhere off the Internet are numbered, at least in Europe, if Hikvision's plan comes to fruition. In...

    The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

    About | FAQ | Contact