Training: Remote Video Surveillance Monitoring

Author: John Honovich, Published on Jul 18, 2010

This report explains and examines the fundamental technical and operational issues in using remote video surveillance. We cover the two primary approaches: (1) watching your own video surveillance remotely or (2) hiring a outside monitoring service to perform monitoring for you.

Remote video surveillance is a core benefit of today's video surveillance systems over classical closed circuit systems. Minimally, remote monitoring can reduce management costs as it provides visual insights into ongoing on-site activities. Additionally, remote monitoring has the potential to improve guard efficiency and reduce the overall cost of performing security. Potentially, remote monitors can watch video from many sites, focus on key events and dispatch responders more efficiently than dedicating operators locally.

However, to achieve these objectives, requiring navigating a number of important technical and operational issues.

These key elements we examine inside include the following:

  • Analog vs IP Remote Monitoring
  • 'Opening Up' Networks
  • Technical Steps (Firewalls & IP Addressing)
  • Policy Review
  • Who Views Remotely?
  • 'Plug N Play' Remote Access Options
  • Remote Viewing Software

With those basics in place, we examine the use of 3rd party providers to perform remote monitoring including the following key elements:

  • DIY vs Service Provider
  • Guard Replacement
  • 3rd Party System Interoperability
  • Monitoring Service Options
  • Use of Video Analytics

Review of our IP Networks for Video Surveillance training or equivalent IP knowledge is a pre-requisite for this report. Remote video surveillance requires the use, and therefore understanding, of IP networks.

**** ****** ******** *** ******** *** *********** ********* *** *********** issues ** ***** ****** ***** ************. ** ***** *** *** primary **********: (*) ******** **** *** ***** ************ ******** ** (2) ****** * ******* ********** ******* ** ******* ********** *** you.

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****** ** ***** ******** *** ***** ************ ********** ********** ** ********* ** * ***-********* *** **** ******. Remote ***** ************ ******** *** ***, *** ********* *************, ** IP ********.

[***************]

Analog ** ** ****** **********

*** **** ****** ** ******** ******** ***** *** ********* *** same *** ****** *** ** *******. ** *** **** ** vendor ********* ********, ** ***** ****** **** **** ** ********* novel ** ****** ** **. *******, **** **, ** ****, misleading.

** * ***** *****, ********** **** ***** ****** ** ** IP ******* ** ******. *******, *********** *** ****** *******/******* *** connected ***** ** ********* ******* ****. ***** *** **** *** make * ****** ******* ********** ** ** ****** ******, *** DVR **** ** * ***** ** *** ******* ********. *** remote ****** ******** ** *** *** ***** ********* *** ***** the **** ********** **** *** ****** ******.

******* *** *** ********** ** ** ** ******, * ***, an *** ** *** ******** ****** ** * **, *** face *** **** *********** ***** ** ****** ******* ********** ***** from *** *****/**-**** ***** *******.

'Opening **' ********

*** ******* ********* ********* ** ****** ***** ********** ** **** networks *** ****** *********** ******** ** *******, ** *******, ****** to ******** *********. ************* ***, ******* ************* ******* ***/** ****** review, ** ** ********* *** ******** ** ****** * ***** surveillance ****** **** * ****** ********.

**** ******** *** *** ** ** ** ******** ********** *** video ************ ** ********* *** *** ** ****. *** ********, the **** ****** ******* ** * ******* **** ** ******** accessible *** ********. *******, **** *** ********* *** ** *********** setups **** ********* ** **** *******, ******** ** ***** ******/****** ****** ** sites.

***** ************ ** ****** ****** ******** ** ** ** ********** facing ******* **** *** ******* **** ** ******** **-**** ********* such ** ********** ** ******** ******** ** ****** *****.

********* **-**** ******, *********, ******** '******* **' *** ******** ***** surveillance ****** *** ******** ******.

Technical *****

*** ***** ** *** *** ******** ** '******* **' ** on *** ********* ****. ******** *** ********* ******** ** ******** access **** ******** **** *** ******** *********. ** *** **** basic *****, **** ** ************ ** *********- * *********** ********* ** ******* - **** ******** *** filters *** ******** **** ******* *** *******. *** ******* ******** philosophy ** ** **** ********** **** ** *** *********. ******, by *******, ****** ********** ** ******* ****** *** *** **** basic ******** **** ** ***** *** *** ********.

*** ****** ********* ***** ** ******** *** ******* ***** ** connect ** *** ** ********* ** ***** ************ ******* ****** the *******. ** **** *****, *** ********* ** ***** ************ systems *** *** ******** ********** ** ****** *****. *** ********* comes **** *** *** ** ******* ***/** ******* ** *********. We ******** **** ** ***** ****** ** ******* *** ****** ** *** ** ******** ******** ******.

** *********** ***** *** ***********, ************* ***** ****** ***** ***** two *******:

  • ******************: ******* * **** ** ******* ** * ****** ******* and ****** ********* ** *** **** ****** **** ** **** they *** ********** **-****. **** ********** *** ******** *** ** issues ** ******* **** ** **** ** *******. **** **** provides ****** ** *********, ******* ***** ** ******** ********.
  • **** ** ******* ******: ******* *** **** ** ******* ** the ******** ******* (**** * *** ** ***) **** *** computer. **** ** ********* **** ** ******* ** * **** in * ********, *** ********** ** *********. **** **** ********, as **** ** *** **** *** ** ******* *** **** the *********** ******* ********, *** *** ****** *** ****** **** virtually ********.

***** ************* **** ** ***** *** ****** ** *********, ** does ******* **** *********, **** *** ****** ** **********. *** smaller ************* (***** *** ***** **********), **** *** ** * technical ******* ** *** ********* *** ***** *** ********* ********** (requiring ************ *** ********* ** * ***** *******). *** ****** organizations, **** ** ****** ***** * ********* ******* ** *** steps ******** *** **** **********. *******, **** ** ********* * policy *******.

Policy ******

******* ** ** ********* ****** ****** ** ********* **** ***** organizations ****** ********* *** ***** **** **** ******* ************. ***** it *** *** ** *********** ********* ** **** ** ******, doing ** *** ******** **** *** *********** ** ** ******* attack. *** **** ******, **** ** ************* ***** ****** *** to ***** ******. **** ** ** ** ********, ** ***** take ***** ** ****** ** **** * ******** *****.

Who ***** ********?

* *** ******* ** *** ******** ** *** ***** ****** access. *** *** ** ******** **** ** ***** ** ****** showing *** ****** ******** ********* * ****, ****** ** *****'* video ************ ******. *******, **** ** **** **** **** ****** occurrence. ***** **'* *** *********** ********* ** ***** ****, ********* ongoing ****** *** *** ****** ** ******* ******** ****** **** concerns **** ** (** ** *********** ******** *****) *** *** operations (***** ** ************ ********** ** ******** **********).

******* ** ****, *** **** ****** **** ** ****** ****** is *** ** ************'* ***** ** **** ****** ** ***** IT ********** ******* (**** ** *******) ******* *** ******.

'Plug * ****' ****** ****** *******

******* ********* ****** *** ** * ******* *** ******* ************* and ****** ******** *** ***** ****** ****, ********* **** ****** to ******* ********* **** ******* ********* ****** ****** ******* ********* any **-**** ********* *******. ** **** ***, * ***** ************ system *** ** ********* *** ******** *********** ******* ****** ** change ************** ** ******* ********.

**** ********, ** ******* '**** * ****' ****** ****** ** a *** ****** ***** ****** ***** ************ *******. ***** ******* 'phone ****' ** ***** ********'* ******* '*****' *******, *********** ********** and ******** ** **** *** ******* *******. **** ****** ***** to ** ** *** ********'* ******* *** ****** ***** ***** surveillance **** **** ***** ***** *****. ** ******* ***********, **** approach ** ***** ***** **** *** ** ** *** ** far **** **** *% ** *** ***** ************ *******. *******, because ** ********** ***** **** ****** ** ***** ****** ***** surveillance, ** ****** **** ** **** ************* ** *** **** few *****. ** ***** '**** * ****' ********** **-***** ** our*******/****** ***** ********** ******.

Remote ******* ********

********** ** *** *** ***** **** ******* *** ****** ******, you **** **** **** **** ** ****** ******* ********. ***** it's *********** ******** ** ** ** ******* * ******* (**** we ******** ***** **** *** **** * **** *********), **** video ************ ******* *** ***** ******** ***** ************ *******- ************ **** **** ** ********* ** * **.

****** *** ***** ************ ******* *** ******** ******* *********** ********** software. *** ********* **** *** ******** **** *** ******** ************ to **** ***** ******* ******* **** ******. ** *** ** not **** **, **** *** *** ****** *** ***** ** see *** *****. **** ** * ******* *** ****** ** other ***** ********** (**** ** **** *** *** ******* ******).

** ******** ** *** *********** ********, *** ****** ** ****** applications **** ********* ******** ***** ****. ** ** *** ************ common *** * ***** ************ ****** ** **** * ****** monitoring ****** *********** (*** **** ****** ** ** ****** ***). This ******* ****** ****** **** *** ** ****** ****** (***** presuming ****** ******* ******).

Part * - Remote ********** ******* *********

************ ****** ****** ** ***'* ***** ************ ****** ** **** part ** *** ********. *** ***** ******* ** ** ********* whom **** ******* *** **** *** ***** **** ** ******** monitored.

DIY ** ******* ********

*** **** ****** ****** ********** ****** ** *** ******* ** an ************ ** ******** **** ***** *** ***** ************. ****** examples ** **** ******* **** ******** ******** ********** ***** ********* and ******** ******** ******** ** *** ** *** ******** **** occured ** *** ******** **** **** *** ** ****.

*** **** ********** ** '** ** ********' ********** ** **** it ******* ** *** ************ ****** ******* ********* ** ******* monitoring. **** ********, **** ** **** ************ ** ** ******** to ** ********. **** ***** ************* *** ******* ******* ********** someone ** ***** ***** **********.

**** ************* ****** **********. ***** **** ** **** ******** ************ through *** *** ** ******** ******/*******. *** ********, ***** ******* ******** ****** *** ********* ** **** ** *** US *****. * ****** ******** ***** ************** ** ** ****** *****, looking ** **** *** ********.

*** ************* ** ******** ****** ** *******. ******** ****** ***** receive ****** ******* *** *** *** ***** ** ** ********** poor (*.*., * ****** **** ***** **** ******* ** **** companies **** ******** ****** **** **** ** ** * ***** at * **** **** **********, *** ***** ***** * *** there *** **** *****).  ******* ****, *** ******** ***** ****** is ****** *********** -**** $** ******* ** *** ** *****(******* ** **** ** *** ***** ************ ******). ******* ***** is **** **** ******** ****** *** ********** **** *********** ** an *********** (*** **-******'******* *** ******'********.

Guard ***********

******* ** ******* ******** ***** ******** *****'* ************* (*** **** effectiveness), **** ******** ******** *** **** ** *********** ********** **** would ****** *** **** *** ******.

****, ************* *** ****** ******* ****** * ***** *** **** benefit **** ****** ***** ********** ********* ** ***** **** *****. This ******** ** *********** *** ***** ************ ******* ** ******* a *** **** **********.

Monitoring ******* *******

**** ***** ****** ***** ************, * ****** ** ********** *** be **********:

  • **********:*** ***-**** ********** ******* *** ******* ***'* ******* **********. ** this ********, *** ******* ********** '****' ********** **** ** ************ could ************ ** ** ***** *** ****. **** ********** *** functionality *** *** ********** ****** ***** *** **** *** ***** significantly ******* ************.
  • ********: *** ***-**** ********** ******* ****** ** ************ ** **** a ********'* *******. **** ******** ** * '*******' ****** ******. The ******* ******** *** **** ***** ***** **** **** ******* once ** ****, ***** ** *******, ***.
  • ********* ** ********* *****: ***** *** ** **** ** ******** ****** **** ********* or ******* ****** *** *********. **** *** ********* ***** ****** and **** ********** ****** **** *********.
  • ********* ** ******** *****: *** ********** ******* *** **** ************ ***** ******** ** alert *** **** ********* ** ** **-**** ******** ******. **** can ******* ******* ********** ** ** *** ******** *********** ** finding * ***** ******** *** ****** *** **** *** ********** or ******** **********.
  • *********: ********** *** ********* ** ******** *********** ** ***** *******. Two ******* *********** ***** *** ****: (*) "***** ** ****" for *********** **-**** ** ****** **** ******* ******* ** **** as **** **** ***** (*.*., ***** ** ***** **** ***** hours) *** (*) **** *********** **** ******* ****** ** **** someone ************ ****** **** **** **** *** ** ********** *****.
  • *************:****** ********** ********* *** **** **** **-**** ***** ***** ** provide ******** ** ***** *** ****** ****** **. **** ** most ******** ** ********** ** ** ********. *** ****** ********** provider *** ******* * '***'* *** ****', ******* *** ****** to ******* ****** *** *******. ************, *** ****** ********** ******** can **** **** ****** **** ********* ** ********* **** ******** guidance ** **********.

*** *********** ** ******* *** *** **** ****** ** ******** security ********** ** ********** ********** ** ***** *********. ***** ****** to ******* ***** ***** (*** **** *** **** ** * time) ** ********** ***********. **** ** *** **** ** **** places *** ****** ** *** ******. *******, ***** ** ** not **** ** **** ******* ****, * *********** ******* ** a *****'* **** **** ** ******* ** ******** *** *** next ********. ***** ********* *** *** ********* ** ****** **** inefficiency ** *********** ******** ******. *******, ** ** ******* *****, important ****** ******.

Technical ***** *** ****** *********

*** **** *********** ********* ****** ***** *** ****** ********** ******* one ** ***** ** ********** ** *********** ** * ******* provider. ** * ****** ******, ************** *** ** ******** **** difficult **** *** *** ******* *** **** ****** *** ********/***** of ******* **** * *** *****.

*** *** **** ******* ********* ******* ** ******** *** ********* issues ** ** ********* ** ******* *** *** ** ***** own ***** ************ ******** ** ** ******** ******. **** *** reduce *** ********* ********** ***, ** **** *****, *** ******* a '**** * ****' ****** ********** **** ******* ** ********** changes ** ******* ***-**** ******.

3rd ***** ****** ****************

***********, *** ****** ******* ********* ** ****, ** ******* ********* to ******* *** ***** *******. **** ***** ******* **** * DVR/NVR/VMS ** ***** *** **** ** ********* ** **** *** for * *** '********' ** ******** ******.

*** ********** ***** ** ********** *** *******: (*) *** ***** surveillance ****** ** ********** ********** (**** ****** ** ********* ** any *** ****** *** *** ********* **** **** **% ****** share) *** (*) ** ********* ** ********* **** *** ***** recorders. ** ******* ******* *** **** **** * ***** ******* of *** ******, ********* **** ** ****** ** ******* *********** interfaces ** **** *******. **** *** ** ****** *** ** blocked ** ******* ** ************* *** *** *** ********** ** view *** ****** ********'* ******** ** * *********** ******.

*********** **** *** ***** ******* ****** ******* ****** ** *****. It **** *** **** ** ** ******* ****** ******. ********* remote ****** ** ****** ****** ** ********** **** ****** ****** having ** ********* ** * *** ***** ********.

*** **** ****** ***** *** *********** **** ***** ** ***** systems ** ****** *** *** ***** ******** *******.

Use ** ***** *********

*******, ***** ** ******* **** ***** ********* *** ** * major ******* *** ****** ********** *********, ***** ********* ** ***** offerings *** *** ***** ******:

  • ******** ** ******** ******* **** ******* ********* ******** ******* ********** significant ******* ** ***** ******. ***** ****** ****** *** ********** of ********** *********. ***********, **** * ********** ******** ****** *** provide ********.
  • ******** **** *********** ***** ******** ******* **** **-**** *********/******* *** with *** ****** ********** ********. **** ** *** ** ***** with ********* *** ******** *** ********* ****** *** *** ********** of *********** ***** ********* **** ******** ******* *** **** *********** both **** *** ****** ********** ********'* ********** ******.
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