Training: Remote Video Surveillance Monitoring

Author: John Honovich, Published on Jul 18, 2010

This report explains and examines the fundamental technical and operational issues in using remote video surveillance. We cover the two primary approaches: (1) watching your own video surveillance remotely or (2) hiring a outside monitoring service to perform monitoring for you.

Remote video surveillance is a core benefit of today's video surveillance systems over classical closed circuit systems. Minimally, remote monitoring can reduce management costs as it provides visual insights into ongoing on-site activities. Additionally, remote monitoring has the potential to improve guard efficiency and reduce the overall cost of performing security. Potentially, remote monitors can watch video from many sites, focus on key events and dispatch responders more efficiently than dedicating operators locally.

However, to achieve these objectives, requiring navigating a number of important technical and operational issues.

These key elements we examine inside include the following:

  • Analog vs IP Remote Monitoring
  • 'Opening Up' Networks
  • Technical Steps (Firewalls & IP Addressing)
  • Policy Review
  • Who Views Remotely?
  • 'Plug N Play' Remote Access Options
  • Remote Viewing Software

With those basics in place, we examine the use of 3rd party providers to perform remote monitoring including the following key elements:

  • DIY vs Service Provider
  • Guard Replacement
  • 3rd Party System Interoperability
  • Monitoring Service Options
  • Use of Video Analytics

Review of our IP Networks for Video Surveillance training or equivalent IP knowledge is a pre-requisite for this report. Remote video surveillance requires the use, and therefore understanding, of IP networks.

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Analog ** ** ****** **********

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'Opening **' ********

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********* **-**** ******, *********, ******** '******* **' *** ******** ***** surveillance ****** *** ******** ******.

Technical *****

*** ***** ** *** *** ******** ** '******* **' ** on *** ********* ****. ******** *** ********* ******** ** ******** access **** ******** **** *** ******** *********. ** *** **** basic *****, **** ** ************ ** *********- * *********** ********* ** ******* - **** ******** *** filters *** ******** **** ******* *** *******. *** ******* ******** philosophy ** ** **** ********** **** ** *** *********. ******, by *******, ****** ********** ** ******* ****** *** *** **** basic ******** **** ** ***** *** *** ********.

*** ****** ********* ***** ** ******** *** ******* ***** ** connect ** *** ** ********* ** ***** ************ ******* ****** the *******. ** **** *****, *** ********* ** ***** ************ systems *** *** ******** ********** ** ****** *****. *** ********* comes **** *** *** ** ******* ***/** ******* ** *********. We ******** **** ** ***** ****** ** ******* *** ****** ** *** ** ******** ******** ******.

** *********** ***** *** ***********, ************* ***** ****** ***** ***** two *******:

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  • **** ** ******* ******: ******* *** **** ** ******* ** the ******** ******* (**** * *** ** ***) **** *** computer. **** ** ********* **** ** ******* ** * **** in * ********, *** ********** ** *********. **** **** ********, as **** ** *** **** *** ** ******* *** **** the *********** ******* ********, *** *** ****** *** ****** **** virtually ********.

***** ************* **** ** ***** *** ****** ** *********, ** does ******* **** *********, **** *** ****** ** **********. *** smaller ************* (***** *** ***** **********), **** *** ** * technical ******* ** *** ********* *** ***** *** ********* ********** (requiring ************ *** ********* ** * ***** *******). *** ****** organizations, **** ** ****** ***** * ********* ******* ** *** steps ******** *** **** **********. *******, **** ** ********* * policy *******.

Policy ******

******* ** ** ********* ****** ****** ** ********* **** ***** organizations ****** ********* *** ***** **** **** ******* ************. ***** it *** *** ** *********** ********* ** **** ** ******, doing ** *** ******** **** *** *********** ** ** ******* attack. *** **** ******, **** ** ************* ***** ****** *** to ***** ******. **** ** ** ** ********, ** ***** take ***** ** ****** ** **** * ******** *****.

Who ***** ********?

* *** ******* ** *** ******** ** *** ***** ****** access. *** *** ** ******** **** ** ***** ** ****** showing *** ****** ******** ********* * ****, ****** ** *****'* video ************ ******. *******, **** ** **** **** **** ****** occurrence. ***** **'* *** *********** ********* ** ***** ****, ********* ongoing ****** *** *** ****** ** ******* ******** ****** **** concerns **** ** (** ** *********** ******** *****) *** *** operations (***** ** ************ ********** ** ******** **********).

******* ** ****, *** **** ****** **** ** ****** ****** is *** ** ************'* ***** ** **** ****** ** ***** IT ********** ******* (**** ** *******) ******* *** ******.

'Plug * ****' ****** ****** *******

******* ********* ****** *** ** * ******* *** ******* ************* and ****** ******** *** ***** ****** ****, ********* **** ****** to ******* ********* **** ******* ********* ****** ****** ******* ********* any **-**** ********* *******. ** **** ***, * ***** ************ system *** ** ********* *** ******** *********** ******* ****** ** change ************** ** ******* ********.

**** ********, ** ******* '**** * ****' ****** ****** ** a *** ****** ***** ****** ***** ************ *******. ***** ******* 'phone ****' ** ***** ********'* ******* '*****' *******, *********** ********** and ******** ** **** *** ******* *******. **** ****** ***** to ** ** *** ********'* ******* *** ****** ***** ***** surveillance **** **** ***** ***** *****. ** ******* ***********, **** approach ** ***** ***** **** *** ** ** *** ** far **** **** *% ** *** ***** ************ *******. *******, because ** ********** ***** **** ****** ** ***** ****** ***** surveillance, ** ****** **** ** **** ************* ** *** **** few *****. ** ***** '**** * ****' ********** **-***** ** our*******/****** ***** ********** ******.

Remote ******* ********

********** ** *** *** ***** **** ******* *** ****** ******, you **** **** **** **** ** ****** ******* ********. ***** it's *********** ******** ** ** ** ******* * ******* (**** we ******** ***** **** *** **** * **** *********), **** video ************ ******* *** ***** ******** ***** ************ *******- ************ **** **** ** ********* ** * **.

****** *** ***** ************ ******* *** ******** ******* *********** ********** software. *** ********* **** *** ******** **** *** ******** ************ to **** ***** ******* ******* **** ******. ** *** ** not **** **, **** *** *** ****** *** ***** ** see *** *****. **** ** * ******* *** ****** ** other ***** ********** (**** ** **** *** *** ******* ******).

** ******** ** *** *********** ********, *** ****** ** ****** applications **** ********* ******** ***** ****. ** ** *** ************ common *** * ***** ************ ****** ** **** * ****** monitoring ****** *********** (*** **** ****** ** ** ****** ***). This ******* ****** ****** **** *** ** ****** ****** (***** presuming ****** ******* ******).

Part * - Remote ********** ******* *********

************ ****** ****** ** ***'* ***** ************ ****** ** **** part ** *** ********. *** ***** ******* ** ** ********* whom **** ******* *** **** *** ***** **** ** ******** monitored.

DIY ** ******* ********

*** **** ****** ****** ********** ****** ** *** ******* ** an ************ ** ******** **** ***** *** ***** ************. ****** examples ** **** ******* **** ******** ******** ********** ***** ********* and ******** ******** ******** ** *** ** *** ******** **** occured ** *** ******** **** **** *** ** ****.

*** **** ********** ** '** ** ********' ********** ** **** it ******* ** *** ************ ****** ******* ********* ** ******* monitoring. **** ********, **** ** **** ************ ** ** ******** to ** ********. **** ***** ************* *** ******* ******* ********** someone ** ***** ***** **********.

**** ************* ****** **********. ***** **** ** **** ******** ************ through *** *** ** ******** ******/*******. *** ********, ***** ******* ******** ****** *** ********* ** **** ** *** US *****. * ****** ******** ***** ************** ** ** ****** *****, looking ** **** *** ********.

*** ************* ** ******** ****** ** *******. ******** ****** ***** receive ****** ******* *** *** *** ***** ** ** ********** poor (*.*., * ****** **** ***** **** ******* ** **** companies **** ******** ****** **** **** ** ** * ***** at * **** **** **********, *** ***** ***** * *** there *** **** *****). ******* ****, *** ******** ***** ****** is ****** *********** -**** $** ******* ** *** ** *****(******* ** **** ** *** ***** ************ ******). ******* ***** is **** **** ******** ****** *** ********** **** *********** ** an *********** (*** **-******'******* *** ******'********.

Guard ***********

******* ** ******* ******** ***** ******** *****'* ************* (*** **** effectiveness), **** ******** ******** *** **** ** *********** ********** **** would ****** *** **** *** ******.

****, ************* *** ****** ******* ****** * ***** *** **** benefit **** ****** ***** ********** ********* ** ***** **** *****. This ******** ** *********** *** ***** ************ ******* ** ******* a *** **** **********.

Monitoring ******* *******

**** ***** ****** ***** ************, * ****** ** ********** *** be **********:

  • **********:*** ***-**** ********** ******* *** ******* ***'* ******* **********. ** this ********, *** ******* ********** '****' ********** **** ** ************ could ************ ** ** ***** *** ****. **** ********** *** functionality *** *** ********** ****** ***** *** **** *** ***** significantly ******* ************.
  • ********: *** ***-**** ********** ******* ****** ** ************ ** **** a ********'* *******. **** ******** ** * '*******' ****** ******. The ******* ******** *** **** ***** ***** **** **** ******* once ** ****, ***** ** *******, ***.
  • ********* ** ********* *****: ***** *** ** **** ** ******** ****** **** ********* or ******* ****** *** *********. **** *** ********* ***** ****** and **** ********** ****** **** *********.
  • ********* ** ******** *****: *** ********** ******* *** **** ************ ***** ******** ** alert *** **** ********* ** ** **-**** ******** ******. **** can ******* ******* ********** ** ** *** ******** *********** ** finding * ***** ******** *** ****** *** **** *** ********** or ******** **********.
  • *********: ********** *** ********* ** ******** *********** ** ***** *******. Two ******* *********** ***** *** ****: (*) "***** ** ****" for *********** **-**** ** ****** **** ******* ******* ** **** as **** **** ***** (*.*., ***** ** ***** **** ***** hours) *** (*) **** *********** **** ******* ****** ** **** someone ************ ****** **** **** **** *** ** ********** *****.
  • *************:****** ********** ********* *** **** **** **-**** ***** ***** ** provide ******** ** ***** *** ****** ****** **. **** ** most ******** ** ********** ** ** ********. *** ****** ********** provider *** ******* * '***'* *** ****', ******* *** ****** to ******* ****** *** *******. ************, *** ****** ********** ******** can **** **** ****** **** ********* ** ********* **** ******** guidance ** **********.

*** *********** ** ******* *** *** **** ****** ** ******** security ********** ** ********** ********** ** ***** *********. ***** ****** to ******* ***** ***** (*** **** *** **** ** * time) ** ********** ***********. **** ** *** **** ** **** places *** ****** ** *** ******. *******, ***** ** ** not **** ** **** ******* ****, * *********** ******* ** a *****'* **** **** ** ******* ** ******** *** *** next ********. ***** ********* *** *** ********* ** ****** **** inefficiency ** *********** ******** ******. *******, ** ** ******* *****, important ****** ******.

Technical ***** *** ****** *********

*** **** *********** ********* ****** ***** *** ****** ********** ******* one ** ***** ** ********** ** *********** ** * ******* provider. ** * ****** ******, ************** *** ** ******** **** difficult **** *** *** ******* *** **** ****** *** ********/***** of ******* **** * *** *****.

*** *** **** ******* ********* ******* ** ******** *** ********* issues ** ** ********* ** ******* *** *** ** ***** own ***** ************ ******** ** ** ******** ******. **** *** reduce *** ********* ********** ***, ** **** *****, *** ******* a '**** * ****' ****** ********** **** ******* ** ********** changes ** ******* ***-**** ******.

3rd ***** ****** ****************

***********, *** ****** ******* ********* ** ****, ** ******* ********* to ******* *** ***** *******. **** ***** ******* **** * DVR/NVR/VMS ** ***** *** **** ** ********* ** **** *** for * *** '********' ** ******** ******.

*** ********** ***** ** ********** *** *******: (*) *** ***** surveillance ****** ** ********** ********** (**** ****** ** ********* ** any *** ****** *** *** ********* **** **** **% ****** share) *** (*) ** ********* ** ********* **** *** ***** recorders. ** ******* ******* *** **** **** * ***** ******* of *** ******, ********* **** ** ****** ** ******* *********** interfaces ** **** *******. **** *** ** ****** *** ** blocked ** ******* ** ************* *** *** *** ********** ** view *** ****** ********'* ******** ** * *********** ******.

*********** **** *** ***** ******* ****** ******* ****** ** *****. It **** *** **** ** ** ******* ****** ******. ********* remote ****** ** ****** ****** ** ********** **** ****** ****** having ** ********* ** * *** ***** ********.

*** **** ****** ***** *** *********** **** ***** ** ***** systems ** ****** *** *** ***** ******** *******.

Use ** ***** *********

*******, ***** ** ******* **** ***** ********* *** ** * major ******* *** ****** ********** *********, ***** ********* ** ***** offerings *** *** ***** ******:

  • ******** ** ******** ******* **** ******* ********* ******** ******* ********** significant ******* ** ***** ******. ***** ****** ****** *** ********** of ********** *********. ***********, **** * ********** ******** ****** *** provide ********.
  • ******** **** *********** ***** ******** ******* **** **-**** *********/******* *** with *** ****** ********** ********. **** ** *** ** ***** with ********* *** ******** *** ********* ****** *** *** ********** of *********** ***** ********* **** ******** ******* *** **** *********** both **** *** ****** ********** ********'* ********** ******.
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