The Most Painful Technical Support Problem

By John Honovich, Published Jan 16, 2013, 07:00pm EST (Info+)

Tech support calls - most integrators dread them and most manufacturers try to avoid them. And end users, well.

Not only is it costly all around, it can be very frustrating to take hours (or days) to get a problem resolved. However, one problem is so painful and common that it truly stands above all the others - remote access of video systems. And, today, it is no longer a nice to have. With ubiquitous smartphones and tablets, users expect to be able to monitor their surveillance systems wherever they are.

*************, **% ** ******* *** ********* are *** ******** ** **** '*** of *** ***' *** ****** ******. And ****** **** ****** ** **** for *** ********* *****.

****'* *** ** *** *** ******** to *** ****** ****** ************* ******** dominate ****** * **** ********** ***** ********* questions** * ************ *-********, *********:

  • “*** *** * ****** ** ****** from *** ********?” – **** **********
  • “* **** ****-********* *** ***** ***’* get ****** ** ******!?” – ******* DNS *****
  • “* ***’* ****** ** ****** ** my ***** *******!!” – *** ********

****** ** ******* *** ** **** is *****. *** ***** ** *** want ** **** *** **** *** vendors *** ** ***** ******** ** much **** ******* ******* **** ****.

Phone '****' / **** * **** *********

**** *** **** *** *****, ****** and ******** ******* **** ******* ****** in ************* **** ****** ***** ******* to ************* ***** **** *** ** accessible ******** ******* *** ******** ***** anything **** **** ******** ** *** ID ** *** ******. ********* **** uses ** *********** ***** *** ******** from *** ****** ** * *** service, ***** ********* ***** ****, ****** some ******* ***** ***** **********.

**** ** *** **** ******* ** both *** **** *** *** ** using ***** ***** '****' **********. **** One-Click [**** ** ****** *********] ** built **** ***** **** ******, ******** it ** ******* ** ** **** partner's ******, ******* *** ******* *************. Unfortunately, ** *** *** *** ***** one ** ***** ******* (*.*., ********** to * *** ******* ********), ***-***** cannot ** ****. ******, *** ** the ***** *********** ** ****'* **** growing*** ********** ** ***-***** ******* ******* ***** to *** **** ** ** *** network ************** **********.

** ** ************ ********* *** ** meet *** ******* ****** *** ****** access ** **** ** ****** **** the ******** / *** *******, ********** configuration **** ****** ****** **** ** critical. ***** ****, ** **** ****** the **** *******, ****** ********* ******* issue.

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