A few years ago I gave a presentation to an audience of network professionals in London at an event aimed at the network infrastructure industry. My theme was 'IP Video and the benefits of an Open Platform in Creating the Intelligent Building. (I still have the presentation saved even now).
This was to an audience of around 50 IT professionals. Immediately afterwards the next presenter was from Dedicated Micros. He presented the theme of 'Closed IP TV solutions - the Best Aproach'
It was so opposite to the Open Platform discussion that most of the audience left - and those that stayed were completely baffled.
So I'm not surprised to read this information about their poor results. They have just turned themselves off from the market with their poor messaging if nothing else.