The 5 Biggest Access Control MistakesBy: Brian Rhodes, Published on Mar 11, 2013
Access control systems keep people and places safe, but sometimes have huge weaknesses that leave doors wide open to disaster. What are these nasty, common culprits, and can you avoid them? In this note, we take a look.
Few systems are as complex as physical access control. With a myriad of moving pieces and legions of potential users, the opportunity for failure are endless. However, the most common pitfalls are simple to identify, avoid, and correct. The Top 5 offenders include:
- Single Access Level / Schedule
- Locking Hardware in Poor Condition
- No User Database Maintenance
- Ignored Alarms
- Door Propping
Below, we examine each failure and describe why it is a huge problem. In most cases, corrective action for each failure is inexpensive and absolutely less costly than undermining a facility's critical access control system.
#1 - Single Access Level / Schedule
Proper access control requires more than just electrified locks and card readers. Good security is reliant on the system configuration, so that it excludes unauthorized users from entering locations they should not and does not allow them entry during non-duty hours.
By default, access control systems are installed with one 'flat' default configuration that allows any card holder access through any opening, at any time. Many end-users incorrectly assess the 'extra' configuration add marginal value and drives inconvenience when restricting cardholder access at the wrong time or wrong door. However, this is a huge misstep, and all it takes is a lost or stolen access credential to undermine the entire system.
Setting the administrative access rights of users not only audits the access every card holder, it establishes the proper value of credentials to the bearer. If one credential has the same functional value as any other in a facility, troubling operational problems like Tailgating and Piggybacking are more common. However, when users truly understand that the credential is tied to their identity, and access is granted as a scope of their job responsibilities, system observance increases.
For a deeper look at the fundamental aspect of Access Control, see our "Access Control Levels and Schedules Tutorial".
#2 - Locking Hardware in Poor Condition
The 'tip of the spear' for any door access control system is the locking hardware and the door. Like every mechanical item, these items need periodic adjustment and maintenance for proper operation. Countless controlled doors fall victim to leafs that do not completely close, latch properly, or have maladjusted gaps that weaken locks or cause binding.
No door security hardware is 'maintenance free', and allowing the considerable investment of electronic access control to be wasted due to lack of care is frustrating. Best practices for operating access control means periodically inspecting, adjusting, and light lubrication and cleaning of items like electric strikes, hinges, closers, exit devices, and mechanical locks.
#3 - No User Database Maintenance
Another item frequently neglected is prompt administration of the user database. Keeping accurate inventory of who carries which card not only promotes good data collection, it also help prevent lost credentials from being improperly used to gain access. Not only does this compound Mistake #1, failing to perform updates on the database makes recovery from it impossible.
If the user database is only updated 'when it slows down a little' or handed out as busy-work, that habit runs the real risk of leaving the cardholder list an unchecked mess. 'Best practices' for access control systems call for responsive management of the user database, ensuring timely responses are possible to control credentials.
Check our "Maintaining Access Control Records" update for a deeper look at this common mistake.
#4 - Ignored Alarms
The total number of alarms even an average-sized access control system can issue is staggering. Door 'hold open' alarms, door 'forced open' alarms, anti-passback alarms, and a host of user-exception alarms are common. The problem is that these alarms are seen as nuisance alarms by many users, even those who employ operators.
Granted, these alarms do not typically represent major security incidents, but they do indicate very important clues about the condition of a system. For example, when a door repeatedly indicates a 'forced-open' alarm, it very seldom means that crooks have pried the door open. However, it may very well indicate a user is using a mechanical key to pass through that door, and is unlogged by the system.
Take a repeated 'hold open' alarm. This frequently indicates that the door is being improperly fixed in an open position or is being prevented from latching, potentially allowing unauthorized individuals into an area. Responding to the alarms is key to proper operation. Simply ignoring these alarms as irritating, minor details can belie bigger vulnerabilities not easily discovered otherwise.
#5 - Door Propping
The final mistake is a common, everyday item: a door stop. When people must repeatedly pass through a closed door, it is viewed as an inconvenience that can be effortlessly solved by propping the door open with a kicked rug, a random stone, or a rubber wedge.
While keeping the door open may increase the convenience of passing through, it prevents the door and lock from accomplishing its main purpose: keeping people out that do not belong.
Many access controlled facilities have adopted a 'No Doorstops Allowed' policy, but even so, enforcement requires vigilance. Since doors can be propped open in very subtle ways - sometimes just enough to keep doors from latching - manned security operations consider 'door checks' a critical part of a safety guard's patrol. In order to maintain access control at all times, an extreme prejudice towards doorstops needs to be taken.
While its not a deep technical issue, door prop is a common hinderance to high-end access control systems. In our "Combating the Door Prop Problem", we focus on the issue.
More on Access Control