I’ve been watching Smartvue closely for a few years. I signed up as an integrator for them a few years ago before their latest cloud offering. Their VMS isn’t bad. My big complaint back then was viewing high res video wasn’t great. The service was slow. I tested it again with their new platform and it was much better. I don’t believe they offer a thick client. This is both good and bad. I think they do a good job doing what they have set out to accomplish.
End of the day. Their sales channel is a little confusing that’s one of the biggest reasons we never really did anything with them.