Restaurant Security Manager Interview

By: Dan Gelinas, Published on May 06, 2019

Wright’s Gourmet House in Tampa, Florida has been around for over 50 years. During most of that time, there were no security measures in place. Now they have cameras and access control in place to help management in their mission: “Make sure people are safe. The food has to be safe, the workplace has to be safe.”

Restaurant Security Manager4

Wright’s President and de facto Security Manager Jeff Mount became an IPVM member in 2013 concurrent with his first visit to ISC West. Mount says he joined IPVM to help him make the decision on what equipment to buy to help protect his employees and customers.

Inside this note we look at the following:

  • How his gut kept him clear of now-banned Chinese products, despite a $30-$40,000 savings
  • Why he loves his current security manufacturer
  • How technology helps him with consistency
  • How Axis, Vivotek, and Mobotix led to a "mess"
  • How customers today expect to see cameras

******’* ******* ******* *****, ******* *** been ****** *** **** 50 *****. ****** **** of **** ****, ***** were ** ******** ******** in *****. *** **** have ******* *** ****** control ** ***** ** help ********** ** ***** mission: “**** **** ****** are ****. *** **** has ** ** ****, the ********* *** ** be ****.”

Restaurant Security Manager4

******’* ********* *** ** facto ******** *********** *********** ** **** ****** in **** ********** **** his ***** ***** ** ISC ****. ***** **** he ****** **** ** help *** **** *** decision ** **** ********* to *** ** **** protect *** ********* *** customers.

****** **** **** ** look ** *** *********:

  • *** *** *** **** him ***** ** ***-****** Chinese ********, ******* * $30-$40,000 *******
  • *** ** ***** *** current ******** ************
  • *** ********** ***** *** with ***********
  • *** ****, *******, *** Mobotix *** ** * "mess"
  • *** ********* ***** ****** to *** *******

[***************]

****: * **** ** the ******* **** *** had ********** ********** * Wright’s ******* ** ***** street ****** ** ******* and * *******, *** the ****, ***** *** 2 *******, *** ******** restaurants *****. *** *****’* you ****** *** **********?

**: * ****** ******* I *** ***** * be *** ******* ****. *** *** ***’* know **** *** ***’* know. ** **** ***** I’ve ******* ** ******: “During ***** ***** ** years, *** *** **** business ******* **?” ******’* just *** * **** enough ***** ** ******* the ***********. ********, *** Atlanta **********, ******’* ******* Shoppe, **** ****** **. That ** ** ****-*****. He's ** *** **’*. When * ****** ** in **** ** **** maybe *,*** ****** **** and *** ******* *** around $***,***. *** **’** got ***** **,*** ****** feet *** **’** ** around $* ******* ** 2019, ***** ***’* *** since ** ***’* **** any ******. **’* ****** sandwiches *** ********. *****’* a ***** ****** *** we *****'* ******** **** and *** ******* ** Jeff *****. ***’* ** take ** ***** ** get * ***** ************ system? *’* * *************. I **** ** *** the ****. * ***** I *** * ****** good ****** **********. *’** got * ***** ******* and *’** *** ***** people *** **** **** with ** *******. **** do * ***** *** and ** **** ****** when * **** *** of ***** ***. *** skill *** **** ** takes ** *** **** of ********* ********* ** different **** **** ***** it ***** ** *** a ****** ********. ** we **** *,*** ********** and * **** **** on *** ***** ***** or *** ********** ******* of *******, **** ****** upsets **. * **** to *** ****.

****: *** ********* ****** great ******. *** **** employees ** *** ****?

**’** *** * ***** that’s ***** ** ** now. *’* **** ******* 10 ** * ***** get ** ***** ** them, *** **’* * tough *** ******.

****: *** *** *** get **** ******* ****** at ******’* *******?

**: * ******* ******* here **** * *** 12. ** ************ ******* it. **** *** **** in ****—** *********** *** 48 *** **** *** 52 *** **** **** widow *** *******. ** the **** **** ***, all ***** **** **** grown ** *** ** the *****. ** *********** had * ********* *** she ***** ** * hospital, *** *** *** other ********* **** ***** by * *** ******** administrator. *** ** ** grandmother ******* **** *** wanted ** **** ** a ***** **** **** caviar *** ******** *** all ***** ***** **** things *** ***** *** way ******* *** ***** sell **** **********, ***. Today ** * **** day ** **** **** over *,*** **********, ***, 150 *****. **’* * really **** ****** *********. I ****** ** ***** after ******* **** * was **. ******’* *** 18-years-old **** **** * bought ** *** **** retired. **** ** * hard ******** **** ***’** 20 ** ** ** 40. **** ***’** ** or **, *********** ** really ***** ******** ** be **. *** ** was ****** ****** ** them ** **** ** to ** ****** **** give ** ** **. The **** **** * owed **** $***,*** ****** made ** ********** ** a *** ****. ** made ** **** *******. My ***********, *** *** an ********** ******** ******. She’d *** ********* *** wanted ** **** *** she’d **** **** ** buy *** ** ****—**** she’d **** **** ***! And **** ***** *** 12. *** *** *** sail *** **** *** the *******. *’** ****** been **** ** * systems ***.

****: ******** ** *******, how *** *** ******** systems ** ******’* ******* evolving? *** *** ****** from ****** ** **?

**: *** ****, * went ***** ** ** cameras ****** ****-****. * just *** *** *** analog ****** **** *** VCR ** *** **** and ****’* **** ******** to ** **** **. When *** ***** *** were ****** *** * was ******* ******* ** this ********, *** * really *** ********** ** a ****** **** *** to ** ****** ******. And ****’* ********** *** I ***** ** ********* into ***** ************.

How ****, *******, *** ******* *** ** * "****"

****: *** ******* *** been ****** ****** ****. What *** ** **** made *** ****** *** needed *******?

**: ** *** ***-*****, we *** * ****** of ********** **** **** were *********** *** * said: “** *’** *** to **** ***** ******* so **** ** *** protect ********* *** **** care ** *********.” ***** was *** ********** ***** one ** ** ***** didn’t **** ***** ** was ******** **—** *** far **** *** ***** weren’t ****** *** ** got ******. ** ****’* our *****, *** ** we’d *** *******, ***** we ***** **** **** able ** ***** *** guys ******* **** **** the ******** ** *********. It *** * ******* factor ** *** ** got *******. *** ** IP ******* **** ******* in **********, *** ** was ****** ***** **** the **** **** **** because ***** *****’* * whole ** ****** ******* IP *******. ** *** called **, ********* ****** to **** *** ****. But ******, * ***** some **** **** ****** like **** **** **** they **** *****, *** as **** *** *******, I ******* ********: “***** I **** * *******.” They **** ***** * little *** ****** **** trunk ********. **** ********* 3 ********* ***** ** cameras. **** *** ** maybe ** ** ** of ****, *** * mix ** ****, *******, and *******. *** *** we ********** ***** **** were ***** ** ** was ** **** ****** around *** ****: “****, I’d **** ** *** over ****." *** ****’* put * ****** *****. And **** ******’* **** me * ****** ***, it *** ********* *** the ******** **** **** with *** *******. ** if * ****** ** look ** *** ** the ********, * ****** to **** ** *** Vivotek ******** *** ** on. * ****** ** juggle *** *****.

****: ***** ***** ** to ******* ***’** *** problems **** ******** *********** in *** ****?

**: ** ****. *** first **** **** *** start ** *** *** to **** **** ****** out * ***** ** plywood ** ******** ***** camera ************ * ******** if **** **** **** they **** *****. ***** have **** ****** ***** I **** **** * knew **** ***** ** cameras **** **** ***. I *** *** *** trying ** ******* ** me *** *** ******’* run ** ***** ** the **** ******* ** your **** *******. ** kept ****** ** **** me **** *** ******** data *** *** ***** would *** ***** **. And **** *** *** working *** * ***** surveillance *******. *’** ****** old ****** **** *’* not ***** ** *** to ******* ***. * found ***** **** **** of **** *** **** more **** ***** ** give *** * *****, but ** ** *** more ******* **** ****, when *** ******* ****** more—"How’s ** ***** ** work? ***’* ** ***** to ********* ** ****?"—**** weren’t ***** ** **** that **** ** **** far ** *******.

****: *** ** *** select/evaluate ******** *********** ** work ****?

**: * **** **** video ************ ******* *** visit ************* ******** *** do ******** ********.

****: ** **** ***** Axis, *******, ******* ******, is **** ***** ** place *****?

**: **. ** *** awful. ***** * *** years, ** *** **** such * ****. * knew ** *** **** to **** ** ** I ****: “****** * lot, *** *** *****.” And ** ****** ** part ****.

How *** *** **** *** ***** ** *********, ******* * $**-$**,*** *******

****: **** **** ****?

**: ****, * **** across **** ***** *** who ******** **** ** work **** ***** ***** two **** *** **** maybe ****** **** **** a ****, *** ** told ** **** ** split **** **** **** he ******** *** *** they **** *** **** they **** ************. ** talked * *** ****** and ** *** *** right ***** *** ** couldn’t **** ** ***. So ******* ** **** I **** ** ****** **** **** ** Vegas. ** *** ** informative. ** *** ****** then **** * ********** IPVM ***. ******, * went ** *** **** and *** * *** of ***** ********. * saw ******** ***** *** I ***** ** * lot, *** **** * couldn’t ****** **. ****** what ** ***** **** to ** * ****’* willing ** ****** **. We **** ** *** early ****** ** ******** a $*.* ******* **********. It *** **** ***********. How ** *** **** a ********** **** ****** a **********? * ******* we’d ******* **. * ran ***-* *** **** the ********. ** *** middle ** *** **********, I *** * ******** from ******** *’* ****** to ***** **. ** was *** ********. *** was **** **** ***** to **** ** ** Avigilon ******, *** *** was ******** *** ********* cameras. *** ****: “****, I *** **** *** $30-$40,000 ** ***** ** Hikvision ******* ******* ** Avigilon *******. * *** a ******** ******** ** that. ** ********** *** Chinese *******. ** **** didn’t **** *****.

****: *** ***?

* **** ** *****… I ***** **** **** the *********, ** ******** about ******* **** ********—**** is ***** ** ** way ****, *** *** time **** ** *** was * **** * kid, * ******** *** buying * ********* *******—**’* 27 ***. ** ****** it ** * ***** and ******* ** **** and ** *** **** in ***** *** ** just ****** ** ********* and * **** *** he ******'* **** **. And * ****: “*** they ******* *** * product **** ** **** for ******?” ** ****** to ****** **: “** I **** ** *** cameras **** *** ******* signs *** ****’** ***** not *** **** ** security?"

****: *** *** **** at *** ***** ********** or *** *** ******** and **** ****’* **** you ******?

**: * ****** ** other *****. * ***’* say **** * ******** looked ** ********. * considered ******* ********, ******, I *** * **** with *******. * ****** at * ** * things ** *** ****** of *** **********—***** **** 2 *** **** *****, by *** ***. ** I’d ***** **** **** I **** ***, * would **** **** **** the ***** **** *** started ****.

****: ******, ***?

**: ****, **** *** know ***** ******* ***** you’re ****** ** **** a ******* **** ***** sense *** *** **** to **** ****** *** squares ****** *** ********* them *** *** ***’* have **** *** ** doesn’t **** *****? ** was **** ****. ** I ****** ** **** a ******* ****** *********** I***** ** ****. * ******* *** to******* ******* **** **** **** from ********** *** * few ****. *** ** walked ******* *** **** asked **: “****, *** want * ****** ****. Why? **** *** *** looking ***? **** ** you **** ** ***?” And **** *** ******** this ********** **** ** what ** ******, **** the **** ****** **** like, **** *** *** correct ****. *** **** I ******* ***** ** choosing ********, **** **** back *** ****: “** that’s *** **** *** want, **** ** *** Avigilon ****** *** ****.” It ****’* *****, *** gosh, ** *** *****! I **** *** ******* got ** **** *******. We ***** ** ********** 48 ** ** ******* but ** *** *** of *** ********** ** trimmed *** * *** where ** ****: “*** know, * ****** ***** we’ve *** **** *******.”

Why ** ***** *******n

****: **** ** *** like ***** ********?

**: * **** *** single ****** ** *** and *******. *** **** interface ** *********, ***** is ********** ********* *** my ******** *** **** use ** ************. * haven’t *** ** **** training ***, **** ******* my ******** ** ** tight, *** *’** ******* a *** **** ******* with *** *********. *** to **, ****’* *** sign ** * **** interface. * *** ** out ***** *** ****** out *** ** ** it. *’* ******* ******* to **. *’** **** you *** * **** Avigilon. * **** **** there *** ***** ** be ***** **** ** manager ** ******* **** needs ** *** *** system *** **** ** a ****** *** ********* and ******** ** **** so ****** ** ***. It *** ** ** simple ****** **** ****** can *** **. ** can *** ** ********* stuff—like ** *** ********* door ***** ** * in *** *******, ** can **** ** ** alert *** * *** choose ** **** ** it.

****: ** *** **** system *****? *** **** cameras *** ******* ** you **** *****?

**: **’** *** ** cameras *** * **** access ******* ** *** outside ** *** ******* entrance **** *** *** catering *******’ ****. ***** are ****** ******. *** internally ** **** * reader ** *** ******* area. *’** *** *** on *** **** ****. Not **** *** * use **** ***** ******** only *% ** ** sales *** ****. ** course *** **** ********* levels ** ******. *****’* one ** *** ******** break **** **** ***** is **** ****** * delivery ********. ** ***** needs ** **** **** delivery ******* ****’* ***** in *** ***** **** and **** *** ***** stuff ** ******. **** the ******** ******, *** that’s ******** **** **** 6:30-6:30 *** ******** **** need.

****: ** *** **** a ********* ** ********* network *** **** ******* and ******?

**: *********.

****: *** ** *** network ********* ********? *** do *** ******* *** communicate *** ** *****?

**: ******* *********** *** Cat6 ** ***** ******** to * ***** ******.

****: ** *** ******* remote ******* ** ****** or ** ************* ******** limit **** *******?

**: *'* ******** **** for ****** *** ****, travel.

****: **** *** *** that **, **** *** use *** ** **** other ****** ****** ******?

**: *'* *** **** yet.

****: ****, ** ***, external ************* ****** **** you *** **** ************/******** systems *******?

**: **** ** ** yet.

****: **** *** **** thoughts ** **********? ** it ***** ***** ** 4K, *** *******? *** or *** ***?

**: ******* **** *** I ********* **. *** our *****, ** ****’* warrant *** ****.

****: **** ** **** typical *** ** **** cameras? ** **** **********? Does ** **** **** to ** ****? *** it **** ** ****?

**: **’** ******* ** FPS ** *** ******* set-up. ** **** **’** trim **** **** ** about ** ***.

****: *** **** ****** of ********** *** ***** into **** ***/******/*******/***** ************?

**: *** ****** ** RAID * **** * hot *****, ********* *****, redundant ****. ** **** two ***** ******** *** 46 *******. *** ******* are ***** ******* *** two ******** ** **** one ****** *****, ** can **** ‘** *** to ***.

****: ** *** ** any **** ****** **********? Or *** **** ******* used ** ** ***** trail ****?

**: ****.

****: ** *** *** 3rd ***** ********** ** all?

**: **.

****: **** **** ******* of ******* *** **** popular ** ******’*?

**: ******* *** *** domes, *** ******** *** all *******.

****: **** *** **** used *****-****** *******? *** or *** ***?

**: **. ** ******** it *** ******* *** cameras ****** *** *** needs.

****: *** **** ******** and ** ******* *** part ** *** **** system?

****’* *********** ** **** we’re ******* ** ****** away **** *** ******* POS ***** ** ***** to ***** **** **** of * ******. ***** is ***** ** **** us ** ******** **** our ********* **** ***** they *** *** *** just ** * ********. When * *** **** 93% ** ** ************ were ****** ****, ** doesn’t **** ***** ** watch ********* *** *** time.

****: **** *** ********** using ****** *********** ** LPR?

**: **. ** ***’* have *** ****.

****: *** **** ***** other ********* *** ****** like ******** **** ******* lot ** *** **** crossing, ***?

**: ******** *** *** capability *** ** ********** plan ** *** **. For *******, *** ***** one ** *** *** Cakes *** *** ******* rack ***** ** ****** last *****?

****: **** ** * little **** ***** **** access *******. **** **** do *** ****?

**: * *** ***** a ***** ***—* ****** at * ****** ** different ******. * *** hired ** ******** ****** to ** *** ****** control. *** *******, * was * ****** ************. There *** ** ********. It *** ****: “****’* the ******. **** ****. Write **, ***** **.” It *** ****** ***********, but **’* ***** *** these ****** **** ***. I *** **** ******* bids **** *** ***** guys *** * *** also **** ******* ** the ******* ******* **** Hanwha. *** * *** recommended ** ** ******* who **** ** ** a ****** *** *** was *** **** * company ********&*. ****’** *** ** Atlanta, *** **** **** making * ***** **** into *** ***** ****. They **** ******* ***** Hanwha *** *******. *** I ******* ** *** card **** **** ********** Avigilon. * ****: “*** come ***’** *** ******* me ***** ********?” *** they ****: “**** ******* the ****** *** ********** you ** **, *** you **** ** *** do ********.” * **** them * ***** *** interface *** ***** **** to **** ** ** me. **** *** *** I ***** **. **** were ******** $**-$**,*** **** than ** *** *** had ********* ** ****** control. *** * **** them **** ****** ** at ***** *** *****. They **** **** *** sharpened ***** *******. ** came ** **********. **** were ******* ** ***** up * ****** ** things. *** **’** ********* the ******** ** *** access ******* **** ** that ** *** *** the ****** ******* ** pull ** *****.

****: *** ** **** cameras **** *** *** your ***** ** **** daily *******?

**: *** **, **’** a **-**** ********* * days * ****. **’** closed ** *******. ****** nights ** ***** ***** gets ** ** ** o’clock *** **** **’** here ****** *** *****. When ** **** ** 24-hours, ** **** ** would ** * *** better *** ** **********-**** and ******** ** ** ready ** **** ** 7, **** ** ******** open ** *** ******. Being **** ** **** video ******* *** ** staff ** ** ****. They **** **** *** look ** *** ****** before **** ** *** to *** ******** *** make **** *****’* ****** out *****, *** *******. It’s *** ***** ** mind. ** ***** *** above *** **** ** to **** **** ****** are ****. *** **** has ** ** ****, the ********* *** ** be ****. ***** *** else, * **** ** do **** *** **** is **** ******* ***** of **** ****** ** make **** ******** ** safe. * ***** **** anybody ** ** **** in ***** ********* **** they **** **. ****’* the ****** ****. ** you ***’* ** **** as * ********** *****, you’ve ******.

****: ** *** **** someone ** ***** *** runs **** ********?

**: * *** **** all ******. *** **** I ****, **’* ****** enough **** *** *** of ** ******** *** use **.

How ********** ***** *** **** ***********

****: **** **** * typical *** ** *** job **** **** *** you?

**: ******* * *** here ** *:** ** 6 ** *** ******* because ** ********* ***** is ******* ****** **** and * **** ** visit **** ****. *** I’m ******* ***** ***** 3 ** *** ********* or **. ***** *******, I **** **** *****: review **** ****** ************, what’s *** ********. *’** do * *********** ** the ********. ** ******** looks *** ** *****, I’ll **** ** *** cameras *** **** * look. * *** *** where ***** ******* **** be * **** *** my ******** ** **** focused *** ** ****. For *******, *’** *** a *** ******* *** is ******** *** * drove ** *** ***** day ** * ****** and ******* * ***** pulled *** **** * table ** *** *****. So * ****** ** the ***** ** ******. And ** ****** *** that *** ***** *** pulled *** ** *:** in *** ********* *** day ******. **** **** meant *** **** ** manager ****’* ** *** walk ****** ** ***** and **** **** **** nothing *** *****. ** I ***** ****’* ********* good **** ********** ** for. ******* ***** ** standards *** ** **. This ** *** *********** thing ***** ****. *** change ** **********. **** people *** ****** ******* for **** **** ******** else ** ***********. ******* you **** ** ***’* like *********, *** **** what ***’** ***** ** get ***** **** *** walk ** *****. ***** are ** *********. **** we *** *** ***** Recession ** ***** ***, we ******** ****—*** *** catering ***** **** *** all *********. ******** ** a **** *** ***** is *** ** *** first ****** ** **. But ********** **** *** well. **’** **** **** for **** **** ** years. ****** **** ** go **** * ***** they **** *** *** trust.

****: **** ***** *** say ** ******* ** different ***** **** ******** set ** **** * different ******—*** * ****** outlet ** * ************—***** not ****?

**: ****, ** **** what ** **** *** Bridge. **’* * ******* area ***** * **** a ****** ** ****** running ******. *** *** see *** ******, *** the ********** *****. *** you ***’* *** *** dining ****. **’** ********* a ****** ** ******** there **** **** ** showing *** ****** *****. It **** ****** **** of * ******* ******. It’s * *** ** keep *** ***** ******** up ******* ****** ** actually *** ** *** walk ****** *** ***** place ****** *** ***** rush. ** **** **** us ******* ******. * had **** ********** ***** putting ******* ** *** dining ***** ******* **** of ** **** *** should ** **** ** go *** ** *** without ***** *******, *** the ******* ** ****’* not *** ***** ** live ** ***.

How ********* ***** ****** ** *** *******

****: **** *** **** gotten *** ******** **** the ****** ***** ******* watching *** ****** ****?

**: **. *** ** fact, *** ******* ******* are *** *******. ****’** up ***** ** ***** view. * ***** **** ship ****** * **** time ***. *** *** cameras *** **** ***.

Comments (5)

***** ***** *** * - *** ***** ******** from ****!

* ************ ***** ****'* use ** *** **** knucklehead - ***** ******** me ******* ******** ***** ******* Barkley

**** ******, * **** how *** ***** ***** remote ********* *** ***** security. ** *** ***, do *** *** *** cameras ** **** ******** network! **** ** ****, keep ** **** *** just ********* *** **** 49 *******. **** **** you *** **** ******** tight ** *** ** firmware, ********, ********. *** your ********** *** ******** to **** *** *** with ****.

****: *** **** ** all *** ******* ***** good!

* *** ********** ** reading *** ****, *******, Mobotix **** * "****" but ******* ** *** the ****** *** ********* it **** *********** ** not ******** * ***. Back **** *** ***** today, **** *** ******* are ***** *************. * more **** *** **** Milestone ** ******* ***** have **** **** ** good ** ********, ** not ******.

* **** ******** **** it's ***** *** *** product, *** ******************* *** *******, **** ultimately ******* *** *******.

*** **** ** *** a ****** ** ********* in ** *** **** yard. ******'* ****** ** good **** *** **********, and *'* ********* ** anyone ****** ** ******* through *****.

**** *** * ****** good ******** **** *****.

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