Restaurant Security Manager Interview

Published May 06, 2019 14:46 PM

Wright’s Gourmet House in Tampa, Florida has been around for over 50 years. During most of that time, there were no security measures in place. Now they have cameras and access control in place to help management in their mission: “Make sure people are safe. The food has to be safe, the workplace has to be safe.”

Restaurant Security Manager4

Wright’s President and de facto Security Manager Jeff Mount [link no longer available] became an IPVM member in 2013 concurrent with his first visit to ISC West. Mount says he joined IPVM to help him make the decision on what equipment to buy to help protect his employees and customers.

Inside this note we look at the following:

  • How his gut kept him clear of now-banned Chinese products, despite a $30-$40,000 savings
  • Why he loves his current security manufacturer
  • How technology helps him with consistency
  • How Axis, Vivotek, and Mobotix led to a "mess"
  • How customers today expect to see cameras

****: * **** ** *** ******* that *** *** ********** ********** * Wright’s ******* ** ***** ****** ****** in ******* *** * *******, *** the ****, ***** *** * *******, but ******** *********** *****. *** *****’* you ****** *** **********?

**: * ****** ******* * *** going * ** *** ******* ****. *** *** ***’* **** **** you ***’* ****. ** **** ***** I’ve ******* ** ******: “****** ***** first ** *****, *** *** **** business ******* **?” ******’* **** *** a **** ****** ***** ** ******* the ***********. ********, *** ******* **********, Wright’s ******* ******, **** ****** **. That ** ** ****-*****. **'* ** his **’*. **** * ****** ** in **** ** **** ***** *,*** square **** *** *** ******* *** around $***,***. *** **’** *** ***** 16,000 ****** **** *** **’** ** around $* ******* ** ****, ***** isn’t *** ***** ** ***’* **** any ******. **’* ****** ********** *** desserts. *****’* * ***** ****** *** we *****'* ******** **** *** *** problem ** **** *****. ***’* ** take ** ***** ** *** * video ************ ******? *’* * *************. I **** ** *** *** ****. I ***** * *** * ****** good ****** **********. *’** *** * great ******* *** *’** *** ***** people *** **** **** **** ** forever. **** ** * ***** *** and ** **** ****** **** * stay *** ** ***** ***. *** skill *** **** ** ***** ** run **** ** ********* ********* ** different **** **** ***** ** ***** to *** * ****** ********. ** we **** *,*** ********** *** * were **** ** *** ***** ***** or *** ********** ******* ** *******, that ****** ****** **. * **** to *** ****.

****: *** ********* ****** ***** ******. How **** ********* ** *** ****?

**’** *** * ***** ****’* ***** to ** ***. *’* **** ******* 10 ** * ***** *** ** hands ** ****, *** **’* * tough *** ******.

****: *** *** *** *** **** running ****** ** ******’* *******?

**: * ******* ******* **** **** I *** **. ** ************ ******* it. **** *** **** ** ****—** grandmother *** ** *** **** *** 52 *** **** **** ***** *** widower. ** *** **** **** ***, all ***** **** **** ***** ** out ** *** *****. ** *********** had * ********* *** *** ***** at * ********, *** *** *** other ********* **** ***** ** * new ******** *************. *** ** ** grandmother ******* **** *** ****** ** open ** * ***** **** **** caviar *** ******** *** *** ***** other **** ****** *** ***** *** way ******* *** ***** **** **** sandwiches, ***. ***** ** * **** day ** **** **** **** *,*** sandwiches, ***, *** *****. **’* * really **** ****** *********. * ****** it ***** ***** ******* **** * was **. ******’* *** **-*****-*** **** when * ****** ** *** **** retired. **** ** * **** ******** when ***’** ** ** ** ** 40. **** ***’** ** ** **, foodservice ** ****** ***** ******** ** be **. *** ** *** ****** genius ** **** ** **** ** to ** ****** **** **** ** to **. *** **** **** * owed **** $***,*** ****** **** ** appreciate ** * *** ****. ** made ** **** *******. ** ***********, she *** ** ********** ******** ******. She’d *** ********* *** ****** ** sell *** ***’* **** **** ** buy *** ** ****—**** ***’* **** them ***! *** **** ***** *** 12. *** *** *** **** *** Pete *** *** *******. *’** ****** been **** ** * ******* ***.

****: ******** ** *******, *** *** the ******** ******* ** ******’* ******* evolving? *** *** ****** **** ****** to **?

**: *** ****, * **** ***** to ** ******* ****** ****-****. * just *** *** *** ****** ****** with *** *** ** *** **** and ****’* **** ******** ** ** with **. **** *** ***** *** were ****** *** * *** ******* started ** **** ********, *** * really *** ********** ** * ****** cool *** ** ** ****** ******. And ****’* ********** *** * ***** up ********* **** ***** ************.

How ****, *******, *** ******* *** ** * "****"

****: *** ******* *** **** ****** before ****. **** *** ** **** made *** ****** *** ****** *******?

**: ** *** ***-*****, ** *** a ****** ** ********** **** **** were *********** *** * ****: “** I’ve *** ** **** ***** ******* so **** ** *** ******* ********* and **** **** ** *********.” ***** was *** ********** ***** *** ** my ***** ****’* **** ***** ** was ******** **—** *** *** **** and ***** *****’* ****** *** ** got ******. ** ****’* *** *****, but ** **’* *** *******, ***** we ***** **** **** **** ** catch *** **** ******* **** **** the ******** ** *********. ** *** a ******* ****** ** *** ** got *******. *** ** ** ******* were ******* ** **********, *** ** was ****** ***** **** *** **** Wild **** ******* ***** *****’* * whole ** ****** ******* ** *******. If *** ****** **, ********* ****** to **** *** ****. *** ******, I ***** **** **** **** ****** like **** **** **** **** **** doing, *** ** **** *** *******, I ******* ********: “***** * **** a *******.” **** **** ***** * little *** ****** **** ***** ********. They ********* * ********* ***** ** cameras. **** *** ** ***** ** or ** ** ****, *** * mix ** ****, *******, *** *******. The *** ** ********** ***** **** were ***** ** ** *** ** just ****** ****** *** ****: “****, I’d **** ** *** **** ****." And ****’* *** * ****** *****. And **** ******’* **** ** *  single ***, ** *** ********* *** the ******** **** **** **** *** cameras. ** ** * ****** ** look ** *** ** *** ********, I ****** ** **** ** *** Vivotek ******** *** ** **. * needed ** ****** *** *****.

****: ***** ***** ** ** ******* you’ve *** ******** **** ******** *********** in *** ****?

**: ** ****. *** ***** **** from *** ***** ** *** *** to **** **** ****** *** * piece ** ******* ** ******** ***** camera ************ * ******** ** **** knew **** **** **** *****. ***** have **** ****** ***** * **** that * **** **** ***** ** cameras **** **** ***. * *** one *** ****** ** ******* ** me *** *** ******’* *** ** video ** *** **** ******* ** your **** *******. ** **** ****** to **** ** **** *** ******** data *** *** ***** ***** *** mixed **. *** **** *** *** working *** * ***** ************ *******. I’ve ****** *** ****** **** *’* not ***** ** *** ** ******* you. * ***** ***** **** **** of **** *** **** **** **** happy ** **** *** * *****, but ** ** *** **** ******* than ****, **** *** ******* ****** more—"How’s ** ***** ** ****? ***’* it ***** ** ********* ** ****?"—**** weren’t ***** ** **** **** **** or **** *** ** *******.

****: *** ** *** ******/******** ******** integrators ** **** ****?

**: * **** **** ***** ************ vendors *** ***** ************* ******** *** do ******** ********.

****: ** **** ***** ****, *******, Mobotix ******, ** **** ***** ** place *****?

**: **. ** *** *****. ***** a *** *****, ** *** **** such * ****. * **** ** was **** ** **** ** ** I ****: “****** * ***, *** you *****.” *** ** ****** ** part ****.

How *** *** **** *** ***** ** *********, ******* * $**-$**,*** *******

****: **** **** ****?

**: ****, * **** ****** **** other *** *** ******** **** ** work **** ***** ***** *** **** and **** ***** ****** **** **** a ****, *** ** **** ** that ** ***** **** **** **** he ******** *** *** **** **** and **** **** **** ************. ** talked * *** ****** *** ** had *** ***** ***** *** ** couldn’t **** ** ***. ** ******* in **** * **** ** ****** **** **** ** *****. ** *** ** ***********. ** was ****** **** **** * ********** IPVM ***. ******, * **** ** the **** *** *** * *** of ***** ********. * *** ******** there *** * ***** ** * lot, *** **** * ******’* ****** it. ****** **** ** ***** **** to ** * ****’* ******* ** afford **. ** **** ** *** early ****** ** ******** * $*.* million **********. ** *** **** ***********. How ** *** **** * ********** open ****** * **********? * ******* we’d ******* **. * *** ***-* all **** *** ********. ** *** middle ** *** **********, * *** a ******** **** ******** *’* ****** to ***** **. ** *** *** Avigilon. *** *** **** **** ***** to **** ** ** ******** ******, but *** *** ******** *** ********* cameras. *** ****: “****, * *** save *** $**-$**,*** ** ***** ** Hikvision ******* ******* ** ******** *******. I *** * ******** ******** ** that. ** ********** *** ******* *******. It **** ****’* **** *****.

****: *** ***?

* **** ** *****… * ***** that **** *** *********, ** ******** about ******* **** ********—**** ** ***** to ** *** ****, *** *** time **** ** *** *** * just * ***, * ******** *** buying * ********* *******—**’* ** ***. He ****** ** ** * ***** and ******* ** **** *** ** was **** ** ***** *** ** just ****** ** ********* *** * told *** ** ******'* **** **. And * ****: “*** **** ******* out * ******* **** ** **** for ******?” ** ****** ** ****** to: “** * **** ** *** cameras **** *** ******* ***** *** they’re ***** *** *** **** ** security?"

****: *** *** **** ** *** other ********** ** *** *** ******** and **** ****’* **** *** ******?

**: * ****** ** ***** *****. I ***’* *** **** * ******** looked ** ********. * ********** ******* Watchdog, ******, * *** * **** with *******. * ****** ** * or * ****** ** *** ****** of *** **********—***** **** * *** half *****, ** *** ***. ** I’d ***** **** **** * **** now, * ***** **** **** **** the ***** **** *** ******* ****.

****: ******, ***?

**: ****, **** *** **** ***** puzzles ***** ***’** ****** ** **** a ******* **** ***** ***** *** you **** ** **** ****** *** squares ****** *** ********* **** *** you ***’* **** **** *** ** doesn’t **** *****? ** *** **** that. ** * ****** ** **** a ******* ****** *********** ****** ** ****. * ******* *** ** ******* Bond [**** ** ****** *********] *** they **** **** **** ********** *** a *** ****. *** ** ****** through *** **** ***** **: “****, you **** * ****** ****. ***? What *** *** ******* ***? **** do *** **** ** ***?” *** they *** ******** **** ********** **** of **** ** ******, **** *** shot ****** **** ****, **** *** the ******* ****. *** **** * finally ***** ** ******** ********, **** came **** *** ****: “** ****’* the **** *** ****, **** ** the ******** ****** *** ****.” ** wasn’t *****, *** ****, ** *** great! * **** *** ******* *** so **** *******. ** ***** ** installing ** ** ** ******* *** by *** *** ** *** ********** we ******* *** * *** ***** we ****: “*** ****, * ****** think **’** *** **** *******.”

Why ** ***** *******n

****: **** ** *** **** ***** Avigilon?

**: * **** *** ****** ****** of *** *** *******. *** **** interface ** *********, ***** ** ********** important *** ** ******** *** **** use ** ************. * *****’* *** my **** ******** ***, **** ******* my ******** ** ** *****, *** I’ve ******* * *** **** ******* with *** *********. *** ** **, that’s *** **** ** * **** interface. * *** ** *** ***** and ****** *** *** ** ** it. *’* ******* ******* ** **. I’ll **** *** *** * **** Avigilon. * **** **** ***** *** going ** ** ***** **** ** manager ** ******* **** ***** ** run *** ****** *** **** ** a ****** *** ********* *** ******** is **** ** ****** ** ***. It *** ** ** ****** ****** that ****** *** *** **.  ** can *** ** ********* *****—**** ** the ********* **** ***** ** * in *** *******, ** *** **** me ** ***** *** * *** choose ** **** ** **.

****: ** *** **** ****** *****? How **** ******* *** ******* ** you **** *****?

**: **’** *** ** ******* *** I **** ****** ******* ** *** outside ** *** ******* ******** **** and *** ******** *******’ ****. ***** are ****** ******. *** ********** ** have * ****** ** *** ******* area. *’** *** *** ** *** cash ****. *** **** *** * use **** ***** ******** **** *% of ** ***** *** ****. ** course *** **** ********* ****** ** access. *****’* *** ** *** ******** break **** **** ***** ** **** inside * ******** ********. ** ***** needs ** **** **** ******** ******* aren’t ***** ** *** ***** **** and **** *** ***** ***** ** secure. **** *** ******** ******, *** that’s ******** **** **** *:**-*:** *** anything **** ****.

****: ** *** **** * ********* or ********* ******* *** **** ******* and ******?

**: *********.

****: *** ** *** ******* ********* together? *** ** *** ******* *** communicate *** ** *****?

**: ******* *********** *** **** ** Cisco ******** ** * ***** ******.

****: ** *** ******* ****** ******* to ****** ** ** ************* ******** limit **** *******?

**: *'* ******** **** *** ****** for ****, ******.

****: **** *** *** **** **, will *** *** *** ** **** other ****** ****** ******?

**:  *'* *** **** ***.

****: ****, ** ***, ******** ************* audits **** *** *** **** ************/******** systems *******?

**: **** ** ** ***.

****: **** *** **** ******** ** resolution? ** ** ***** ***** ** 4K, *** *******? *** ** *** not?

**: ******* **** *** * ********* it. *** *** *****, ** ****’* warrant *** ****.

****: **** ** **** ******* *** on **** *******? ** **** **********? Does ** **** **** ** ** more? *** ** **** ** ****?

**: **’** ******* ** *** ** the ******* ***-**. ** **** **’** trim **** **** ** ***** ** fps.

****: *** **** ****** ** ********** are ***** **** **** ***/******/*******/***** ************?

**: *** ****** ** **** * with * *** *****, ********* *****, redundant ****. ** **** *** ***** switches *** ** *******. *** ******* are ***** ******* *** *** ******** so **** *** ****** *****, ** can **** ‘** *** ** ***.

****: ** *** ** *** **** camera **********? ** *** **** ******* used ** ** ***** ***** ****?

**: ****.

****: ** *** *** *** ***** monitoring ** ***?

**: **.

****: **** **** ******* ** ******* are **** ******* ** ******’*?

**: ******* *** *** *****, *** outdoors *** *** *******.

****: **** *** **** **** *****-****** cameras? *** ** *** ***?

**: **. ** ******** ** *** decided *** ******* ****** *** *** needs.

****: *** **** ******** *** ** cameras *** **** ** *** **** system?

****’* *********** ** **** **’** ******* on ****** **** **** *** ******* POS ***** ** ***** ** ***** some **** ** * ******. ***** is ***** ** **** ** ** interact **** *** ********* **** ***** they *** *** *** **** ** a ********. **** * *** **** 93% ** ** ************ **** ****** card, ** *****’* **** ***** ** watch ********* *** *** ****.

****: **** *** ********** ***** ****** recognition ** ***?

**: **. ** ***’* **** *** need.

****: *** **** ***** ***** ********* for ****** **** ******** **** ******* lot ** *** **** ********, ***?

**: ******** *** *** ********** *** we ********** **** ** *** **. For *******, *** ***** *** ** the *** ***** *** *** ******* rack ***** ** ****** **** *****?

****: **** ** * ****** **** about **** ****** *******. **** **** do *** ****?

**: * *** ***** * ***** guy—I ****** ** * ****** ** different ******. * *** ***** ** Avigilon ****** ** ** *** ****** control. *** *******, * *** * little ************. ***** *** ** ********. It *** ****: “****’* *** ******. Good ****. ***** **, ***** **.” It *** ****** ***********, *** **’* funny *** ***** ****** **** ***. I *** **** ******* **** **** the ***** **** *** * *** also **** ******* ** *** ******* product **** ******. *** * *** recommended ** ** ******* *** **** to ** * ****** *** *** was *** **** * ******* ********&*. ****’** *** ** *******, *** **** **** ****** * heavy **** **** *** ***** ****. They **** ******* ***** ****** *** WiseNet. *** * ******* ** *** card **** **** ********** ********. * said: “*** **** ***’** *** ******* me ***** ********?” *** **** ****: “Well ******* *** ****** *** ********** you ** **, *** *** **** we *** ** ********.” * **** them * ***** *** ********* *** asked **** ** **** ** ** me. **** *** *** * ***** it. **** **** ******** $**-$**,*** **** than ** *** *** *** ********* my ****** *******. *** * **** them **** ****** ** ** ***** get *****. **** **** **** *** sharpened ***** *******. ** **** ** comparable. **** **** ******* ** ***** up * ****** ** ******. *** we’re ********* *** ******** ** *** access ******* **** ** **** ** can *** *** ****** ******* ** pull ** *****.

****: *** ** **** ******* **** you *** **** ***** ** **** daily *******?

**: *** **, **’** * **-**** operation * **** * ****. **’** closed ** *******. ****** ****** ** first ***** **** ** ** ** o’clock *** **** **’** **** ****** the *****. **** ** **** ** 24-hours, ** **** ** ***** ** a *** ****** *** ** **********-**** and ******** ** ** ***** ** open ** *, **** ** ******** open ** *** ******. ***** **** to **** ***** ******* *** ** staff ** ** ****. **** **** they *** **** ** *** ****** before **** ** *** ** *** dumpster *** **** **** *****’* ****** out *****, *** *******. **’* *** peace ** ****. ** ***** *** above *** **** ** ** **** sure ****** *** ****. *** **** has ** ** ****, *** ********* has ** ** ****. ***** *** else, * **** ** ** **** and **** ** **** ******* ***** of **** ****** ** **** **** everyone ** ****. * ***** **** anybody ** ** **** ** ***** condition **** **** **** **. ****’* the ****** ****. ** *** ***’* do **** ** * ********** *****, you’ve ******.

****: ** *** **** ******* ** staff *** **** **** ********?

**: * *** **** *** ******. But **** * ****, **’* ****** enough **** *** *** ** ** managers *** *** **.

How ********** ***** *** **** ***********

****: **** **** * ******* *** on *** *** **** **** *** you?

**: ******* * *** **** ** 5:30 ** * ** *** ******* because ** ********* ***** ** ******* around **** *** * **** ** visit **** ****. *** *’* ******* there ***** * ** *** ********* or **. ***** *******, * **** some *****: ****** **** ****** ************, what’s *** ********. *’** ** * walkthrough ** *** ********. ** ******** looks *** ** *****, *’** **** up *** ******* *** **** * look. * *** *** ***** ***** cameras **** ** * **** *** my ******** ** **** ******* *** on ****. *** *******, *’** *** a *** ******* *** ** ******** and * ***** ** *** ***** day ** * ****** *** ******* a ***** ****** *** **** * table ** *** *****. ** * looked ** *** ***** ** ******. And ** ****** *** **** *** chair *** ****** *** ** *:** in *** ********* *** *** ******. What **** ***** *** **** ** manager ****’* ** *** **** ****** to ***** *** **** **** **** nothing *** *****. ** * ***** that’s ********* **** **** ********** ** for. ******* ***** ** ********* *** so **. **** ** *** *********** thing ***** ****. *** ****** ** incredible. **** ****** *** ****** ******* for **** **** ******** **** ** consistency. ******* *** **** ** ***’* like *********, *** **** **** ***’** going ** *** ***** **** *** walk ** *****. ***** *** ** surprises. **** ** *** *** ***** Recession ** ***** ***, ** ******** grew—not *** ******** ***** **** *** all *********. ******** ** * **** for ***** ** *** ** *** first ****** ** **. *** ********** else *** ****. **’** **** **** for **** **** ** *****. ****** want ** ** **** * ***** they **** *** *** *****.

****: **** ***** *** *** ** special ** ********* ***** **** ******** set ** **** * ********* ******—*** a ****** ****** ** * ************—***** not ****?

**: ****, ** **** **** ** call *** ******. **’* * ******* area ***** * **** * ****** of ****** ******* ******. *** *** see *** ******, *** *** ********** areas. *** *** ***’* *** *** dining ****. **’** ********* * ****** of ******** ***** **** **** ** showing *** ****** *****. ** **** become **** ** * ******* ******. It’s * *** ** **** *** place ******** ** ******* ****** ** actually *** ** *** **** ****** the ***** ***** ****** *** ***** rush. ** **** **** ** ******* faster. * *** **** ********** ***** putting ******* ** *** ****** ***** because **** ** ** **** *** should ** **** ** ** *** to *** ******* ***** *******, *** the ******* ** ****’* *** *** world ** **** ** ***.

How ********* ***** ****** ** *** *******

****: **** *** **** ****** *** pushback **** *** ****** ***** ******* watching *** ****** ****?

**: **. *** ** ****, *** outdoor ******* *** *** *******. ****’** up ***** ** ***** ****. * think **** **** ****** * **** time ***. *** *** ******* *** over ***.

Comments (5)
Avatar
Marty Major
May 06, 2019
Teledyne FLIR

***** ***** *** * - *** great ******** **** ****!

* ************ ***** ****'* *** ** the **** *********** - ***** ******** me ** ***** ******** ***** ******* *******

 

(1)
(1)
U
Undisclosed #1
May 06, 2019

**** ******, * **** *** *** asked ***** ****** ********* *** ***** security. ** *** ***, ** *** put *** ******* ** **** ******** network!  **** ** ****, **** ** mind *** **** ********* *** **** 49 *******. **** **** *** *** your ******** ***** ** *** ** firmware, ********, ********. *** **** ********** and ******** ** **** *** *** with ****.  

****: *** **** ** *** *** reviews ***** ****!

(1)
(1)
(1)
UI
Undisclosed Integrator #2
May 08, 2019

* *** ********** ** ******* *** Axis, *******, ******* **** * "****" but ******* ** *** *** ****** who ********* ** **** *********** ** not ******** * ***.  **** **** and ***** *****, **** *** ******* are ***** *************.  * **** **** VMS **** ********* ** ******* ***** have **** **** ** **** ** Avigilon, ** *** ******.

(3)
UM
Undisclosed Manufacturer #3
May 08, 2019

* **** ******** **** **'* ***** not *** *******, *** *** **************** *** *******, **** ********** ******* its *******. 

(5)
Avatar
Luis Carmona
May 12, 2019
Geutebruck USA • IPVMU Certified

*** **** ** *** * ****** of ********* ** ** *** **** yard. ******'* ****** ** **** **** and **********, *** *'* ********* ** anyone ****** ** ******* ******* *****.

**** *** * ****** **** ******** case *****.