Domination **** **********
*** **** ******* ******** by *** *** **********, receiving ******** **** **** 50% ** ***********, **** no ****** ********* **** than *% ** *********. Nearly *** **** ****** (8%) **** **** **** no ****** ****** ********.
#1 - **********
*** **** ****** ****** cited **************** *********, ********* ****** control ** ********, ****** scaling ** *****, ***** management ** ******* *** ******* without ********* ************ **** supporting *********.
- "**********..** **** *****! **** can ** ********** ** provide ******** **** ****** accidentally *******. ****** **** control ** **, *** just *** *** ** and ******* ****** **** allow ********* ****** ******."
- "** *** ********** ******* of *** **** ** use, ******** ********, *** its ** ******* ********** to *** ** *********** we *** *********** ****"
- "********** ****** - *** its ********* *** ****** the *** ** ****** when ******* ***** ******* other ******** ***** **** lock ** *** **** it ********."
- "**********. **** *****, **** not ******* ** *******. Sometimes ** **** *** it ** ***** ******* to ******* ******. **** vms ************ **** *** support ******** **********, ** videos **** *** ******."
- "** *** ********** ** our ******* ****** ******** for ********** *********. ** still *** ** ******* we've **** ************* ** since ******* * *** it ****'* **** ** any ********** ***** *** almost * *****. **'* also ******** **** ** the **** *** **** exactly **** ** ****."
- "********** - **** **** to ********* **** *** systems. ****** **** ** organize ****** *** *****/********** console. **** ********* ** upgrade ***/** *** ********** licenses ******; *** **** reason, ** *** ***** stuck ** ******* ** for *** **** *****."
- "** *** ********** ** remote **** *** *******. We *** ********** ******* they ***** ** ****** of **** ** ***** download ***** *** *** customers. ** **** ***** that ********** ** **** by * *** ** the ** *********** ** work **** ** **'* typically ******* ****** ** our ******* **'*. ** use ********** ** ***** client ********, ** ************** and **** ********* ******* resolving ********."
- "********** - **'* *** most ******** *** ***** on ***, ******* *** Linux"
- "********** * *** *** up *** ******** ** a ****** ** ********** access *** *** ** at *** **** ******. I **** ** **** out ** ********* **** the ******** ** ** so *** **** ****** is *** **** * have ***** **** ***** the ******** **** *** least *****."
- "********** - **** ** use *** ****. *** system **** **** * cloud ********** ** *** of *** *******."
**** **** **** ***** mentioned ********** ***** ****. However, **** ** **** true *** ******** ***, not **********.********** ************* ***** ** $** ***/***** (single ****, ********* *********) and ** ** ** $199/month *** *** "*********" plan (***** ********** *****, unlimited *********).
#2 - *******
********** *** **** **** mentioned ******** ****, **** respondents ***** ********** **** of ***.
- "******* ** *** **** support ******** ** *** for **** *** ** our *******. ** ** easy ** *** *** deploy *** *** * lot ** ***** ********, most ** ***** ** probably ****** ** ***** but ****'*. * **** say ** ** * little ****** ****** *********** we **** ****** * few ******** ** * regular *****."
- "*******. **'* ***********, ********* and ******** ***."
- "** *** ******* *** remote ******* ** ******* and *******. ****** ******* of *** **** ** use, *** **** ******* it's *** *** **-***** IT ********** **** *** our *******."
*******, ******* *********** **** mentioned ****** **** **** LogMeIn *** ******* ********* ******* ***** ago.
- "** **** ** *** LogMeIn, *** ***** **** decided ** **** **** double ***** ****** ** a ****** ****, ** found ** ***********."
- "* **** ** *** LogMeIn ***** *** ***** hike. **** * ******** to ************* *** **** it ** * ******* Ocean ******."
*******'* ******* *** *********** **** many ***** ** **** high, **** ** ******** access ******* $*,***/**** [**** no ****** *********] (******** to ********* ********* ***** any ********** ****). ******* also ******* ********** *** on-demand ******* ($***.**/*****) ***** is ******** ** **********'* licensing.
#3 - ***/***
****, * ******* ****** of *********** **** **** used *** ******** *** ****** ******** **** ***** ******* exist *** *** ***** more ************ *** ***** in ***** *********, **** as ********** ******** ** other ******* ** *** network.
- "* *** *** **** VPN ** ****** **** PC ** * **** some "*****" *******, ****** the **** ***** * network. **, *'* **** to ******** * *** device, ***** *** **-******** and ***** ****, * can ****** *** ****** over *** *** ******* using * ***** **. Also, **** ** ****** as * ****** ********** probe. * *** **** NMS ** ******* *** network *******, ********* *******. Sometimes *** **** ** has ** ********* *** shows **** ******* *** the ***** *********."
- "*** & *** - larger ********* **** ***'* already *****."
- "** ********* ******* ******* systems **-******* *** ********* larger ********** ******* **** us * ***."
#4 - **********
************* **** **** *********. One **** ********* **********'* session ********* *** ******* functions ** * **************, while ****** ********* ** acceptance ** *** **** suite ** ******** (***********/***********). Note **** **** ****** with ******* ** ******** 2017, *** ** ** writing, ******* *** ********** remain ********.
- "********** ***** ****, ******** a ***** ** ****** of *** ******** *******. Also **** **** ** ******* of ****** *********."
- "** *** ********** *** TeamViewer. ****'** **** ** use, **** ***** ********* pricing **********, *** *** connections *** ********. ****, we **** ** *** less ****-**** **** ** departments ***** *** *** TV *** ********** ******* in ***** *****."
- "*** ******** ** *** customers ***'* ***** ****** network ******. *** ***** that *** ***** ****** access, ** *** ****** GoToAssist."
#5 - *********** *******/*************
*******, ******* ******* ******************** *******(******** ***** ** *************) as ***** **********. ******* appears ** ** ********** popular (*** ************) ***** integrators ***** *********** *** project **********, *********, *******, etc.
- "************* (*** *********** *******) is ** ****, ********** priced, ******. *** **** passing ******* **** *** guest ******* ** ***** encrypted *** ********* **** unauthorized ****** ** ** aligns **** *** ***** of **** ** *** small ** ***-***** ********."
- "** *** *********** ******* and ********. ******* **** us ******* ****** ******* and ****** ****** ** servers. ******** ****** ** to ******* ****** ******, script ***** *** ******** ticketing ** *** ********* system."
- "*********** ****** ******* ******* it ***** ****"
No **********/**** ****
* ****** ** *********** said **** *** *** use ****** ******* ******** (~8%), ******* ** ******* to ***** ********** *******, VPN, *** **********. *** most ****** ******* ***** were **** ********* *** not ***** ****** ******* or **** ****** *** not **** **.
- "****, ** ********* **** closed *******."
- "****. **** ** ** clients **** ****** *******."
- "****, *** ***** ** integrator ** **** ***."
- "****. **** ********* ** not **** ****** ******* capability"
Others *********
***** ******** ** *** "******" category ******** ***** ** fewer mentions, *** ********:
Comments (35)
Luis Carmona
Maybe doesn't generate the comments more controversial topics do, but great information none the less as a "box of tools" resource for support services.
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Undisclosed Integrator #1
We use Remote Administrator www.radmin.com its very good :)
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Phil Stewkesbury
We use Splashtop SOS
Feature rich, works well, good value ($199pa/technician) and lots of ongoing development.
Also, very simple for the end-user (you can even re-brand with your logo & instructions to avoid end-user confusion/fear).
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Undisclosed Manufacturer #2
I love the tried and true Team Viewer (even though team sounds like teen on the phone and may cause some concern), however, the restriction on commercial use, even when I use it for personal use and it flags my machine....
I have been using AnyDesk, which is almost the same....
I love programs that have portable versions that don't install on the machine (unless you need it...).
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Scott Sheldrake
One huge advantage Teamviewer has is support for Linux. 90 per cent of our systems run Ubuntu Linux and we never have to worry about remote support. Lack of Linux support in a remote access tool is a deal breaker for us.
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Lasse Sørensen
You all really need to try Pulseway. It is a lifesaver, not only a RDP client, but also offers Ping respons alarms, service down alarms, CPU max alarms, HDD space alarms, and a lot more alarm features. Slack integration, Kaspersky integration I could keep on all day.
And a really nice mobile APP.
I have been using it for 5 years now, and I havn’t seen any downtime ore other fails to connect to the 35 connected servers.
/Lasse
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Luis Carmona
This caused a firestorm in IT circles.
LogMeIn - Goodbye
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Undisclosed Manufacturer #4
Screen Connect is an amazing tool. From a cost and functionality perspective, we are very happy to have switched from Logmein.
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Undisclosed End User #5
Best price-performance solution I have used is Chrome Remote Desktop.
If you trust Google with potential access to your data....
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Undisclosed Integrator #6
I am also canceling my Logmein when it expires next month. Have been looking at these options mentioned. It's a tough decision but I'm sure there are good alternative to LMI like Teamviewer. We currently have about 70 systems we support and it's going to be a pain to login to all of them and install a new agent but it's better than the $3K I'm paying for LMI. I told them I'm canceling because they quadrupled the price on me and they could care less. Must be nice to not care about losing customers.
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Undisclosed End User #8
Did anyone see this?
Do you use the always on "agent" or the server side "initiated" session? This is the scary part, how much do you really know about Cyber Security of all the tools in the toolboxes you use?
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Vincent Peru
Hello,
all these software use internet.
which could be considered the safest and why?
thank you
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Jeffrey Hinckley
What kind of policies do integrators have regarding notification to the end user of remote access to their system (network). I have always been an advocate of customer provided vpn because is assures that they can audit access to their systems. It is nowhere near as simple to setup and maintain, but are the right people in the customers organization informed that outside “non-screened” agents may be on their network. (The facilities manager is not usually the individual to authorize this, if anybody does indeed authorize-in writing?).
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Chris Anderson
I have used TeamViewer which is a great product and one I would highly recommend.
I also always have VNC and RDP access configured and have had excellent, long term reliable success with these proven tools for many years.
That said I also wanted something with RMM and some MSP capabilities mixed in, but at a reasonable cost. After an extensive search I landed on Atera which is great as it has those aspects I just mentioned (which it is primarily built for) but adds remote management through integration of Splashtop. Also it worked well for me price wise with a 'per technician' not per connection model.
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Harrison Mitchell
We're still using Teamviewer but will probably find something new if they ever stop supporting our old version. They moved to a subscription based model and will end up costing more long term to use them if we upgrade.
I actually had a Teamviewer sales rep try and explain that paying the subscription will save me money as opposed to the old version I've been using that has cost $0 for the last 6 years.
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Undisclosed Integrator #9
One more for Teamviewer. However, we and our Customers prefer closed network, so I send a technician with a safe laptop to connect to the network, and use 3G cellular network to connect to the site from our office for the time of configuration or troubleshooting.
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Undisclosed Integrator #9
Sometimes I wonder if remote support should not be supplied at all, just have the Customer pay for travelling to the site and charge them for onsite work.
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