Favorite Software For Remotely Supporting Video Surveillance Systems

By: IPVM Team, Published on Feb 07, 2018

Being able to remotely support video surveillance systems is important both to reduce costs (eliminating truck rolls) and for expediting problem-solving. There are a variety of applications and services available to facilitate report support.

150+ integrators told IPVM what they use and why. 5 options were most cited, in alphabetical order, GoToAssist, LogMeIn, RDP/VPN, ScreenConnect, TeamViewer. However, the 1st place choice received more votes than the other 4 combined.

See our statistics and analysis inside.

***** **** ** ******** support ***** ************ ******* is ********* **** ** reduce ***** (*********** ***** rolls) *** *** ********** problem-solving. ***** *** * variety ** ************ *** services ********* ** ********** report *******.

***+ *********** **** **** what **** *** *** why. * ******* **** most *****, ** ************ order,**********,*******, ***/***,*************,**********. *******, *** *** place ****** ******** **** votes **** *** ***** 4 ********.

*** *** ********** *** analysis ******.

[***************]

Domination **** **********

*** **** ******* ******** by *** *** **********, receiving ******** **** **** 50% ** ***********, **** no ****** ********* **** than *% ** *********. Nearly *** **** ****** (8%) **** **** **** no ****** ****** ********.

#1 - **********

*** **** ****** ****** cited **************** *********, ********* ****** control ** ********, ****** scaling ** *****, ***** management ** ******* *** running ******* ********* ************ when ********** *********.

  • "**********..** **** *****! **** can ** ********** ** provide ******** **** ****** accidentally *******. ****** **** control ** **, *** just *** *** ** and ******* ****** **** allow ********* ****** ******."
  • "** *** ********** ******* of *** **** ** use, ******** ********, *** its ** ******* ********** to *** ** *********** we *** *********** ****"
  • "********** ****** - *** its ********* *** ****** the *** ** ****** when ******* ***** ******* other ******** ***** **** lock ** *** **** it ********."
  • "**********. **** *****, **** not ******* ** *******. Sometimes ** **** *** it ** ***** ******* to ******* ******. **** vms ************ **** *** support ******** **********, ** videos **** *** ******."
  • "** *** ********** ** our ******* ****** ******** for ********** *********. ** still *** ** ******* we've **** ************* ** since ******* * *** it ****'* **** ** any ********** ***** *** almost * *****. **'* also ******** **** ** the **** *** **** exactly **** ** ****."
  • "********** - **** **** to ********* **** *** systems. ****** **** ** organize ****** *** *****/********** console. **** ********* ** upgrade ***/** *** ********** licenses ******; *** **** reason, ** *** ***** stuck ** ******* ** for *** **** *****."
  • "** *** ********** ** remote **** *** *******. We *** ********** ******* they ***** ** ****** of **** ** ***** download ***** *** *** customers. ** **** ***** that ********** ** **** by * *** ** the ** *********** ** work **** ** **'* typically ******* ****** ** our ******* **'*. ** use ********** ** ***** client ********, ** ************** and **** ********* ******* resolving ********."
  • "********** - **'* *** most ******** *** ***** on ***, ******* *** Linux"
  • "********** * *** *** up *** ******** ** a ****** ** ********** access *** *** ** at *** **** ******. I **** ** **** out ** ********* **** the ******** ** ** so *** **** ****** is *** **** * have ***** **** ***** the ******** **** *** least *****."
  • "********** - **** ** use *** ****. *** system **** **** * cloud ********** ** *** of *** *******."

**** **** **** ***** mentioned ********** ***** ****. However, **** ** **** true *** ******** ***, not **********.********** ****************** ** $** ***/***** (single ****, ********* *********) and ** ** ** $199/month *** *** "*********" plan (***** ********** *****, unlimited *********).

#2 - *******

********** *** **** **** mentioned ******** ****, **** respondents ***** ********** **** of ***.

  • "******* ** *** **** support ******** ** *** for **** *** ** our *******. ** ** easy ** *** *** deploy *** *** * lot ** ***** ********, most ** ***** ** probably ****** ** ***** but ****'*. * **** say ** ** * little ****** ****** *********** we **** ****** * few ******** ** * regular *****."
  • "*******. **'* ***********, ********* and ******** ***."
  • "** *** ******* *** remote ******* ** ******* and *******. ****** ******* of *** **** ** use, *** **** ******* it's *** *** **-***** IT ********** **** *** our *******."

*******, ******* *********** **** mentioned ****** **** **** LogMeIn *** ******* ********* ******* ***** ago.

  • "** **** ** *** LogMeIn, *** ***** **** decided ** **** **** double ***** ****** ** a ****** ****, ** found ** ***********."
  • "* **** ** *** LogMeIn ***** *** ***** hike. **** * ******** to ************* *** **** it ** * ******* Ocean ******."

*******'* ******* *** *********** with **** ***** ** very ****,**** ** ******** ****** costing $*,***/****(******** ** ********* ********* using *** ********** ****). LogMeIn **** ******* ********** for **-****** ******* ($***.**/*****) which ** ******** ** TeamViewer's *********.

#3 - ***/***

****, * ******* ****** of *********** **** **** used *** ******** *** ****** ******** **** ***** ******* exist *** *** ***** more ************ *** ***** in ***** *********, **** as ********** ******** ** other ******* ** *** network.

  • "* *** *** **** VPN ** ****** **** PC ** * **** some "*****" *******, ****** the **** ***** * network. **, *'* **** to ******** * *** device, ***** *** **-******** and ***** ****, * can ****** *** ****** over *** *** ******* using * ***** **. Also, **** ** ****** as * ****** ********** probe. * *** **** NMS ** ******* *** network *******, ********* *******. Sometimes *** **** ** has ** ********* *** shows **** ******* *** the ***** *********."
  • "*** & *** - larger ********* **** ***'* already *****."
  • "** ********* ******* ******* systems **-******* *** ********* larger ********** ******* **** us * ***."

#4 - **********

************* **** **** *********. One **** ********* **********'* session ********* *** ******* functions ** * **************, while ****** ********* ** acceptance ** *** **** suite ** ******** (***********/***********). Note **** **** ****** with ******* ** ******** 2017, *** ** ** writing, ******* *** ********** remain ********.

  • "********** ***** ****, ******** a ***** ** ****** of *** ******** *******. Also **** **** ** address ** ****** *********."
  • "** *** ********** *** TeamViewer. ****'** **** ** use, **** ***** ********* pricing **********, *** *** connections *** ********. ****, we **** ** *** less ****-**** **** ** departments ***** *** *** TV *** ********** ******* in ***** *****."
  • "*** ******** ** *** customers ***'* ***** ****** network ******. *** ***** that *** ***** ****** access, ** *** ****** GoToAssist."

#5 - *********** *******/*************

*******, ******* ******* ******************** *******(******** ***** ** *************) as ***** **********. ******* appears ** ** ********** popular (*** ************) ***** integrators ***** *********** *** project **********, *********, *******, etc.

  • "************* (*** *********** *******) is ** ****, ********** priced, ******. *** **** passing ******* **** *** guest ******* ** ***** encrypted *** ********* **** unauthorized ****** ** ** aligns **** *** ***** of **** ** *** small ** ***-***** ********."
  • "** *** *********** ******* and ********. ******* **** us ******* ****** ******* and ****** ****** ** servers. ******** ****** ** to ******* ****** ******, script ***** *** ******** ticketing ** *** ********* system."
  • "*********** ****** ******* ******* it ***** ****"

No **********/**** ****

* ****** ** *********** said **** *** *** use ****** ******* ******** (~8%), ******* ** ******* to ***** ********** *******, VPN, *** **********. *** most ****** ******* ***** were **** ********* *** not ***** ****** ******* or **** ****** *** not **** **.

  • "****, ** ********* **** closed *******."
  • "****. **** ** ** clients **** ****** *******."
  • "****, *** ***** ** integrator ** **** ***."
  • "****. **** ********* ** not **** ****** ******* capability"

Others *********

***** ******** ** *** "others" ******** ******** ***** or ***** ********, *** included:

Comments (35)

Avatar

Luis Carmona

IPVMU Certified | 02/07/18 01:52pm

***** *****'* ******** *** comments **** ************* ****** do, *** ***** *********** none *** **** ** a "*** ** *****" resource *** ******* ********.

John Honovich

IPVM | In reply to Luis Carmona | 02/07/18 01:59pm

****, ******! ** **** 5 - ** ***** like **** ***** ** the *****. ***** ***, with *** *** ************ and ******* *******, ** are ******* **** ****. I ** ******* * week ** ** **** now, ***** ****** **** die **** *** ** will ** **** ** more **** ******.

Avatar

Luis Carmona

IPVMU Certified | In reply to John Honovich | 02/07/18 03:02pm

*** ***'* *** ** wrong, *** ************* ****** can ** *********** *** informative ***, ** ********* sad. **** * ***** wreck. *** * **** train *****....... **'* * guy *****. :)

Undisclosed Integrator #1

02/07/18 02:37pm

** *** ****** ************* www.radmin.com *** **** **** :)

Avatar

Phil Stewkesbury

02/07/18 03:09pm

** ************ ***

******* ****, ***** ****, good ***** ($*****/**********) *** lots ** ******* ***********.

****, **** ****** *** the ***-**** (*** *** even **-***** **** **** logo & ************ ** avoid ***-**** *********/****).

Avatar

Jon Dillabaugh

Pro Focus LLC | In reply to Phil Stewkesbury | 02/07/18 06:03pm

****, * ** ****, use *********. *, *******, use *** ***-*** *******, which ** **** ******, at $**/****/**.

Seth Walker

In reply to Jon Dillabaugh | 02/15/18 11:36pm

** *** *********. ********* no ******* ** ** above.

** ******* ****, **** to *** ******* ** the ****** ** *** list ***** **** ******* their ***** ********* ****.

Avatar

Ethan Ace

IPVM | In reply to Seth Walker | 02/15/18 11:37pm

*** *** ******** *** only ****** ** *** survey ** ******* *********. I'm ********* **** ****** aren't ***** ** **. We ** **** ******** use ** ********** ** access *** *** ********.

**** ** ***** ******* using **, ** *** a *** ******* ********* from *******. ** *** kind ** ****** *** slow. *** ******* ** the **** **** ******** things *******, ******. * have *** **********, ***.

Seth Walker

In reply to Ethan Ace | 02/15/18 11:42pm

**** ****. ** *** quite * **** ****** all ** ***** ****, but ** *** *** it *** ********** ***** it. **'* * ******** to **** **** ***** support *** *** **** that **** **** ********* your *********** ** ******** updates ** **********. * can't **** *** **** MSP **** ******* ** come ** *** ********.

Avatar

John Scanlan

IPVM | IPVMU Certified | In reply to Ethan Ace | 02/16/18 03:20pm

******, *** *** ****** app ******** ***** ****** access ***. *** ***** below ** ** ****** connecting ** * ******* 10 / ***** *******:

Undisclosed Manufacturer #2

02/07/18 03:22pm

* **** *** ***** and **** **** ****** (even ****** **** ****** like **** ** *** phone *** *** ***** some *******), *******, *** restriction ** ********** ***, even **** * *** it *** ******** *** and ** ***** ** machine....

* **** **** ***** AnyDesk, ***** ** ****** the ****....

* **** ******** **** have ******** ******** **** don't ******* ** *** machine (****** *** **** it...).

Scott Sheldrake

02/07/18 03:36pm

*** **** ********* ********** has ** ******* *** Linux. ** *** **** of *** ******* *** Ubuntu ***** *** ** never **** ** ***** about ****** *******. **** of ***** ******* ** a ****** ****** **** is * **** ******* for **.

Avatar

Lasse Sørensen

02/07/18 04:09pm

*** *** ****** **** to *** ********. ** is * *********, *** only * *** ******, but **** ****** **** respons ******, ******* **** alarms, *** *** ******, HDD ***** ******, *** a *** **** ***** features. ***** ***********, ********* integration * ***** **** on *** ***.

*** * ****** **** mobile ***.

* **** **** ***** it *** * ***** now, *** * ****’* seen *** ******** *** other ***** ** ******* to *** ** ********* servers.

/*****

Undisclosed Integrator #3

In reply to Lasse Sørensen | 02/07/18 04:28pm

** ****** ********, *** for ****** ******* *** for ******* **********, *** found ** *** **** powerful ********** *** *********** it *** **** ** collect. ******* * ***** it ******** **** ** reporting ************, ********** ***** alerts **** **** ******* more **** *********** ***********, which *** **** ********* to **.

Avatar

Joshua Hendricks

Milestone Systems | In reply to Lasse Sørensen | 02/08/18 12:17am

*'* * *** *** of ********. **** *** inexpensive ****** **********, ****** app ******* **** **** notifications (* ***'* ****** with ***** *************), *** a *** ** *********** for ******** **** *** notifications ** ******** ********/*****/**** response *****, ******* ****** etc. *** **'* ********** easy ** ****** *** add *** *************.

* ****'* ******* ** was ** *** ****** though. **** ** ****** RDP ******* ***** ***** service ** ***** *** need ** **** *** VPN?

Undisclosed Integrator #3

In reply to Joshua Hendricks | 02/08/18 02:10am

** *******, ** ** VPN ******** ** **** as *** ***** *** reach *** ********.

Avatar

Luis Carmona

IPVMU Certified | 02/07/18 04:44pm

"** **** ** *** LogMeIn, *** ***** **** decided ** **** **** double ***** ****** ** a ****** ****, ** found ** ***********."

**** ****** * ********* in ** *******.

******* - *******

Avatar

Jon Dillabaugh

Pro Focus LLC | In reply to Luis Carmona | 02/07/18 06:01pm

**** *** ** ******* above. ** *** **** LMI *** ****** *** by********* *********?

Undisclosed Manufacturer #4

02/07/18 06:15pm

****** ******* ** ** amazing ****. **** * cost *** ************* ***********, we *** **** ***** to **** ******** **** Logmein.

Michael Miller

In reply to Undisclosed Manufacturer #4 | 02/08/18 04:39pm

** ******** **** ********** to ****** *******. ***** money *** ***** *** improved.

Peter Pavlov

In reply to Michael Miller | 02/12/18 02:56pm

** *** **** *********** switching **** ********** ** Connectwise/Screen *******. *** **** was *** **********?

Undisclosed Integrator #5

02/07/18 08:07pm

**** *****-*********** ******** * have **** ******** ****** *******.

** *** ***** ****** with ********* ****** ** your ****....

Undisclosed Integrator #6

02/08/18 03:59pm

* ** **** ********* my ******* **** ** expires **** *****. **** been ******* ** ***** options *********. **'* * tough ******** *** *'* sure ***** *** **** alternative ** *** **** Teamviewer. ** ********* **** about ** ******* ** support *** **'* ***** to ** * **** to ***** ** *** of **** *** ******* a *** ***** *** it's ****** **** *** $3K *'* ****** *** LMI. * **** **** I'm ********* ******* **** quadrupled *** ***** ** me *** **** ***** care ****. **** ** nice ** *** **** about ****** *********.

Undisclosed Integrator #3

In reply to Undisclosed Integrator #6 | 02/08/18 05:42pm

*** **'* ****** **** the $** *'* ****** for ***.

***** *** *** ****** me **** ** ** coffee.

Undisclosed #7

In reply to Undisclosed Integrator #3 | 02/08/18 05:51pm

*** **** ******** ******* the **** *** *** high? * **** $** annually (*'* ********) ** a *** *** * small ******** ** *******, but **** *** ***** that **** ** ** under $* *** ****** per *****. ****'* ******** pretty ********** *** * top **** ****** ****** solution *** ********* **** should ******** ** ******** in *** ******* ********* with *** ******** ** cover *** ****.

**** ****, ***** *** definitely **** ********* ********* out ***** **** ******* functionality ** **'* ***** doing * ****** ******** into *** ************.

Undisclosed Integrator #3

In reply to Undisclosed #7 | 02/08/18 06:12pm

***, ** *** ******* of *** **** ***** so **** *** * hope *** **** ** in **** ****.

** ****** *** *** MSPAnywhere, *** ***** ** Solarwinds. $*** ****** *** concurrent ********** **********. ****** desktop, ****** **********, ****** to ******** *** ******* prompt, **** ********, *** a *** ****** *** user ********* ******** ******* to ****.** ** ***********, to **** * ***. And **** ***********, ***** security ******** **** ******** and *** ****** **************, and *** *********** ** state ***** ******** *** encryption ******** ** ******* a ******** *** **** for **.

** **** ** *** important ************* **** ********* a ********. **** ******** and ********** ******** ** they **** *** *** available, *** **** **** communicate **** ** ***, because **** ********'* ** departments *** ***** ** want ** ****.

Undisclosed End User #8

02/08/18 08:26pm

*** ****** *******?

** *** *** *** always ** "*****" ** the ****** **** "*********" session? **** ** *** scary ****, *** **** do *** ****** **** about ***** ******** ** all *** ***** ** the ********* *** ***?

Avatar

Vincent Peru

02/09/18 04:53pm

*****,
*** ***** ******** *** internet.
***** ***** ** ********** the ****** *** ***?
***** ***

Undisclosed Integrator #3

In reply to Vincent Peru | 02/16/18 12:52pm

*******, * **** ********. For ******, * **** consider ****** * **** forensic ******, ** * had ** **** ** the ********* ***********. *** data ******, ** ***** questions ** **** **** always **** **** ************ was ************* *** *********, if **** ******* *** factor **************, *** ** they *** ** ** writing ** ** * customer ****** ** **** how ****** ** *** I ***** ******* **** some *************.

** **** *** ** came **** ** ********* and ***********. ********* *** a *** **** *****, but *** **** "****" better *** ********** ***. At ***** ** *** then. ***** ** **** my ******** ****** ***. But **** *** ** criteria *** "******" ** the *******.

Jeffrey Hinckley

Norris, Inc., S. Portland, ME | 02/12/18 02:25am

**** **** ** ******** do *********** **** ********* notification ** *** *** user ** ****** ****** to ***** ****** (*******). I **** ****** **** an ******** ** ******** provided *** ******* ** assures **** **** *** audit ****** ** ***** systems. ** ** ******* near ** ****** ** setup *** ********, *** are *** ***** ****** in *** ********* ************ informed **** ******* “***-********” agents *** ** ** their *******. (*** ********** manager ** *** ******* the ********** ** ********* this, ** ******* **** indeed *********-** *******?).

Avatar

Chris Anderson

02/12/18 02:53am

* **** **** ********** which ** * ***** product *** *** * would ****** *********.

* **** ****** **** VNC *** *** ****** configured *** **** *** excellent, **** **** ******** success **** ***** ****** tools *** **** *****.

**** **** * **** wanted ********* **** *** and **** *** ************ mixed **, *** ** a ********** ****. ***** an ********* ****** * landed ** ***** ***** is ***** ** ** has ***** ******* * just ********* (***** ** is ********* ***** ***) but **** ****** ********** through *********** ** *********. Also ** ****** **** for ** ***** **** with * '*** **********' not *** ********** *****.

Avatar

Harrison Mitchell

02/12/18 02:54pm

**'** ***** ***** ********** but **** ******** **** something *** ** **** ever **** ********** *** old *******. **** ***** to * ************ ***** model *** **** *** up ******* **** **** term ** *** **** if ** *******.

* ******** *** * Teamviewer ***** *** *** and ******* **** ****** the ************ **** **** me ***** ** ******* to *** *** ******* I've **** ***** **** has **** $* *** the **** * *****.

Undisclosed Integrator #9

02/12/18 03:55pm

*** **** *** **********. However, ** *** *** Customers ****** ****** *******, so * **** * technician **** * **** laptop ** ******* ** the *******, *** *** 3G ******** ******* ** connect ** *** **** from *** ****** *** the **** ** ************* or ***************.

Undisclosed Integrator #9

02/12/18 03:58pm

********* * ****** ** remote ******* ****** *** be ******** ** ***, just **** *** ******** pay *** ********** ** the **** *** ****** them *** ****** ****.

Undisclosed Integrator #3

In reply to Undisclosed Integrator #9 | 02/12/18 06:26pm

********* * ****** ** remote ******* ****** *** be ******** ** ***, just **** *** ******** pay *** ********* ** the **** *** ****** them *** ****** ****.

**'* ************** ** **** that *** *********, *** in **** ****** * think *** ********** ***** be **** ***** *********** then. **** **% ** our ******* ***** *** resolved ********. **** ***** everyone * *** ** money. ****, **** ** it's * ******* ***** a ******* **** ***'* resolve *** ******** * higher ***** ******* ******? The ***** ******* ***** might ** * ***** because **'* *** ****** easy ** **** ***** of **** ** ** can ** ******* ** a ***** **** ** systems ******. *** *** can't ********* ****** * customer *** **** ***** visit ** *** ***** tech ** **** *****'* able ** ** ******** at ***. ** ** ends ** ***** * waste.

**** ** ******* *** power ** ****** ******* utilities *** ******* **** to ********'* *********.

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