Favorite Software For Remotely Supporting Video Surveillance Systems

Author: IPVM Team, Published on Feb 07, 2018

Being able to remotely support video surveillance systems is important both to reduce costs (eliminating truck rolls) and for expediting problem-solving. There are a variety of applications and services available to facilitate report support.

150+ integrators told IPVM what they use and why. 5 options were most cited, in alphabetical order, GoToAssist, LogMeIn, RDP/VPN, ScreenConnect, TeamViewer. However, the 1st place choice received more votes than the other 4 combined.

See our statistics and analysis inside.

***** **** ** ******** ******* ***** ************ ******* ** ********* both ** ****** ***** (*********** ***** *****) *** *** ********** problem-solving. ***** *** * ******* ** ************ *** ******** ********* to ********** ****** *******.

***+ *********** **** **** **** **** *** *** ***. * options **** **** *****, ** ************ *****,**********,*******, ***/***,*************,**********. *******, *** *** ***** ****** ******** **** ***** **** the ***** * ********.

*** *** ********** *** ******** ******.

[***************]

Domination **** **********

*** **** ******* ******** ** *** *** **********, ********* ******** from **** **% ** ***********, **** ** ****** ********* **** than *% ** *********. ****** *** **** ****** (*%) **** they **** ** ****** ****** ********.

#1 - **********

*** **** ****** ****** ***** **************** *********, ********* ****** ******* ** ********, ****** ******* ** video, ***** ********** ** ******* *** ******* ******* ********* ************ when ********** *********.

  • "**********..** **** *****! **** *** ** ********** ** ******* ******** from ****** ************ *******. ****** **** ******* ** **, *** just *** *** ** *** ******* ****** **** ***** ********* remote ******."
  • "** *** ********** ******* ** *** **** ** ***, ******** features, *** *** ** ******* ********** ** *** ** *********** we *** *********** ****"
  • "********** ****** - *** *** ********* *** ****** *** *** it ****** **** ******* ***** ******* ***** ******** ***** **** lock ** *** **** ** ********."
  • "**********. **** *****, **** *** ******* ** *******. ********* ** even *** ** ** ***** ******* ** ******* ******. **** vms ************ **** *** ******* ******** **********, ** ****** **** not ******."
  • "** *** ********** ** *** ******* ****** ******** *** ********** customers. ** ***** *** ** ******* **'** **** ************* ** since ******* * *** ** ****'* **** ** *** ********** money *** ****** * *****. **'* **** ******** **** ** the **** *** **** ******* **** ** ****."
  • "********** - **** **** ** ********* **** *** *******. ****** easy ** ******** ****** *** *****/********** *******. **** ********* ** upgrade ***/** *** ********** ******** ******; *** **** ******, ** are ***** ***** ** ******* ** *** *** **** *****."
  • "** *** ********** ** ****** **** *** *******. ** *** TeamViewer ******* **** ***** ** ****** ** **** ** ***** download ***** *** *** *********. ** **** ***** **** ********** is **** ** * *** ** *** ** *********** ** work **** ** **'* ********* ******* ****** ** *** ******* PC's. ** *** ********** ** ***** ****** ********, ** ************** and **** ********* ******* ********* ********."
  • "********** - **'* *** **** ******** *** ***** ** ***, Windows *** *****"
  • "********** * *** *** ** *** ******** ** * ****** to ********** ****** *** *** ** ** *** **** ******. I **** ** **** *** ** ********* **** *** ******** to ** ** *** **** ****** ** *** **** * have ***** **** ***** *** ******** **** *** ***** *****."
  • "********** - **** ** *** *** ****. *** ****** **** uses * ***** ********** ** *** ** *** *******."

**** **** **** ***** ********* ********** ***** ****. *******, **** is **** **** *** ******** ***, *** **********.********** ****************** ** $** ***/***** (****** ****, ********* *********) *** ** up ** $***/***** *** *** "*********" **** (***** ********** *****, unlimited *********).

#2 - *******

********** *** **** **** ********* ******** ****, **** *********** ***** mentioning **** ** ***.

  • "******* ** *** **** ******* ******** ** *** *** **** all ** *** *******. ** ** **** ** *** *** deploy *** *** * *** ** ***** ********, **** ** which ** ******** ****** ** ***** *** ****'*. * **** say ** ** * ****** ****** ****** *********** ** **** access * *** ******** ** * ******* *****."
  • "*******. **'* ***********, ********* *** ******** ***."
  • "** *** ******* *** ****** ******* ** ******* *** *******. Mostly ******* ** *** **** ** ***, *** **** ******* it's *** *** **-***** ** ********** **** *** *** *******."

*******, ******* *********** **** ********* ****** **** **** ******* *** to***** ********* ******* ***** ***.

  • "** **** ** *** *******, *** ***** **** ******* ** more **** ****** ***** ****** ** * ****** ****, ** found ** ***********."
  • "* **** ** *** ******* ***** *** ***** ****. **** I ******** ** ************* *** **** ** ** * ******* Ocean ******."

*******'* ******* *** *********** **** **** ***** ** **** ****,**** ** ******** ****** ******* $*,***/****(******** ** ********* ********* ***** *** ********** ****). ******* **** charges ********** *** **-****** ******* ($***.**/*****) ***** ** ******** ** TeamViewer's *********.

#3 - ***/***

****, * ******* ****** ** *********** **** **** **** *** over**** *** ****** ******** **** ***** ******* ***** *** *** ***** **** ************ not ***** ** ***** *********, **** ** ********** ******** ** other ******* ** *** *******.

  • "* *** *** **** *** ** ****** **** ** ** I **** **** "*****" *******, ****** *** **** ***** * network. **, *'* **** ** ******** * *** ******, ***** the **-******** *** ***** ****, * *** ****** *** ****** over *** *** ******* ***** * ***** **. ****, **** PC ****** ** * ****** ********** *****. * *** **** NMS ** ******* *** ******* *******, ********* *******. ********* *** same ** *** ** ********* *** ***** **** ******* *** the ***** *********."
  • "*** & *** - ****** ********* **** ***'* ******* *****."
  • "** ********* ******* ******* ******* **-******* *** ********* ****** ********** clients **** ** * ***."

#4 - **********

************* **** **** *********. *** **** ********* **********'* ******* ********* and ******* ********* ** * **************, ***** ****** ********* ** acceptance ** *** **** ***** ** ******** (***********/***********). **** **** GoTo ****** **** ******* ** ******** ****, *** ** ** writing, ******* *** ********** ****** ********.

  • "********** ***** ****, ******** * ***** ** ****** ** *** complete *******. **** **** **** ** ******* ** ****** *********."
  • "** *** ********** *** **********. ****'** **** ** ***, **** offer ********* ******* **********, *** *** *********** *** ********. ****, we **** ** *** **** ****-**** **** ** *********** ***** GTA *** ** *** ********** ******* ** ***** *****."
  • "*** ******** ** *** ********* ***'* ***** ****** ******* ******. For ***** **** *** ***** ****** ******, ** *** ****** GoToAssist."

#5 - *********** *******/*************

*******, ******* ******* ******************** *******(******** ***** ** *************) ** ***** **********. ******* ******* ** be ********** ******* (*** ************) ***** *********** ***** *********** *** project **********, *********, *******, ***.

  • "************* (*** *********** *******) ** ** ****, ********** ******, ******. All **** ******* ******* **** *** ***** ******* ** ***** encrypted *** ********* **** ************ ****** ** ** ****** **** the ***** ** **** ** *** ***** ** ***-***** ********."
  • "** *** *********** ******* *** ********. ******* **** ** ******* remote ******* *** ****** ****** ** *******. ******** ****** ** to ******* ****** ******, ****** ***** *** ******** ********* ** our ********* ******."
  • "*********** ****** ******* ******* ** ***** ****"

No **********/**** ****

* ****** ** *********** **** **** *** *** *** ****** support ******** (~*%), ******* ** ******* ** ***** ********** *******, VPN, *** **********. *** **** ****** ******* ***** **** **** customers *** *** ***** ****** ******* ** **** ****** *** not **** **.

  • "****, ** ********* **** ****** *******."
  • "****. **** ** ** ******* **** ****** *******."
  • "****, *** ***** ** ********** ** **** ***."
  • "****. **** ********* ** *** **** ****** ******* **********"

Others *********

***** ******** ** *** "******" ******** ******** ***** ** ***** mentions, *** ********:

Comments (35)

Avatar

Luis Carmona

IPVMU Certified | 02/07/18 01:52pm

***** *****'* ******** *** ******** **** ************* ****** **, *** great *********** **** *** **** ** * "*** ** *****" resource *** ******* ********.

John Honovich

IPVM | In reply to Luis Carmona | 02/07/18 01:59pm

****, ******! ** **** * - ** ***** **** **** still ** *** *****. ***** ***, **** *** *** ************ and ******* *******, ** *** ******* **** ****. * ** betting * **** ** ** **** ***, ***** ****** **** die **** *** ** **** ** **** ** **** **** topics.

Avatar

Luis Carmona

IPVMU Certified | In reply to John Honovich | 02/07/18 03:02pm

*** ***'* *** ** *****, *** ************* ****** *** ** interesting *** *********** ***, ** ********* ***. **** * ***** wreck. *** * **** ***** *****....... **'* * *** *****. :)

Undisclosed Integrator #1

02/07/18 02:37pm

** *** ****** ************* ***.******.*** *** **** **** :)

Avatar

Phil Stewkesbury

02/07/18 03:09pm

** ************ ***

******* ****, ***** ****, **** ***** ($*****/**********) *** **** ** ongoing ***********.

****, **** ****** *** *** ***-**** (*** *** **** **-***** with **** **** & ************ ** ***** ***-**** *********/****).

Avatar

Jon Dillabaugh

Pro Focus LLC | In reply to Phil Stewkesbury | 02/07/18 06:03pm

****, * ** ****, *** *********. *, *******, *** *** non-SOS *******, ***** ** **** ******, ** $**/****/**.

Seth Walker

In reply to Jon Dillabaugh | 02/15/18 11:36pm

** *** *********. ********* ** ******* ** ** *****.

** ******* ****, **** ** *** ******* ** *** ****** of *** **** ***** **** ******* ***** ***** ********* ****.

Avatar

Ethan Ace

IPVM | In reply to Seth Walker | 02/15/18 11:37pm

*** *** ******** *** **** ****** ** *** ****** ** mention *********. *'* ********* **** ****** ****'* ***** ** **. We ** **** ******** *** ** ********** ** ****** *** our ********.

**** ** ***** ******* ***** **, ** *** * *** painful ********* **** *******. ** *** **** ** ****** *** slow. *** ******* ** *** **** **** ******** ****** *******, though. * **** *** **********, ***.

Seth Walker

In reply to Ethan Ace | 02/15/18 11:42pm

**** ****. ** *** ***** * **** ****** *** ** users ****, *** ** *** *** ** *** ********** ***** it. **'* * ******** ** **** **** ***** ******* *** the **** **** **** **** ********* **** *********** ** ******** updates ** **********. * ***'* **** *** **** *** **** options ** **** ** *** ********.

Avatar

John Scanlan

IPVM | IPVMU Certified | In reply to Ethan Ace | 02/16/18 03:20pm

******, *** *** ****** *** ******** ***** ****** ****** ***. The ***** ***** ** ** ****** ********** ** * ******* 10 / ***** *******:

Undisclosed Manufacturer #2

02/07/18 03:22pm

* **** *** ***** *** **** **** ****** (**** ****** team ****** **** **** ** *** ***** *** *** ***** some *******), *******, *** *********** ** ********** ***, **** **** I *** ** *** ******** *** *** ** ***** ** machine....

* **** **** ***** *******, ***** ** ****** *** ****....

* **** ******** **** **** ******** ******** **** ***'* ******* on *** ******* (****** *** **** **...).

Scott Sheldrake

02/07/18 03:36pm

*** **** ********* ********** *** ** ******* *** *****. ** per **** ** *** ******* *** ****** ***** *** ** never **** ** ***** ***** ****** *******. **** ** ***** support ** * ****** ****** **** ** * **** ******* for **.

Avatar

Lasse Sørensen

02/07/18 04:09pm

*** *** ****** **** ** *** ********. ** ** * lifesaver, *** **** * *** ******, *** **** ****** **** respons ******, ******* **** ******, *** *** ******, *** ***** alarms, *** * *** **** ***** ********. ***** ***********, ********* integration * ***** **** ** *** ***.

*** * ****** **** ****** ***.

* **** **** ***** ** *** * ***** ***, *** I ****’* **** *** ******** *** ***** ***** ** ******* to *** ** ********* *******.

/*****

Undisclosed Integrator #3

In reply to Lasse Sørensen | 02/07/18 04:28pm

** ****** ********, *** *** ****** ******* *** *** ******* monitoring, *** ***** ** *** **** ******** ********** *** *********** it *** **** ** *******. ******* * ***** ** ******** weak ** ********* ************, ********** ***** ****** **** **** ******* more **** *********** ***********, ***** *** **** ********* ** **.

Avatar

Joshua Hendricks

Milestone Systems | In reply to Lasse Sørensen | 02/08/18 12:17am

*'* * *** *** ** ********. **** *** *********** ****** monitoring, ****** *** ******* **** **** ************* (* ***'* ****** with ***** *************), *** * *** ** *********** *** ******** your *** ************* ** ******** ********/*****/**** ******** *****, ******* ****** etc. *** **'* ********** **** ** ****** *** *** *** functionality.

* ****'* ******* ** *** ** *** ****** ******. **** it ****** *** ******* ***** ***** ******* ** ***** *** need ** **** *** ***?

Undisclosed Integrator #3

In reply to Joshua Hendricks | 02/08/18 02:10am

** *******, ** ** *** ******** ** **** ** *** agent *** ***** *** ********.

Avatar

Luis Carmona

IPVMU Certified | 02/07/18 04:44pm

"** **** ** *** *******, *** ***** **** ******* ** more **** ****** ***** ****** ** * ****** ****, ** found ** ***********."

**** ****** * ********* ** ** *******.

******* - *******

Avatar

Jon Dillabaugh

Pro Focus LLC | In reply to Luis Carmona | 02/07/18 06:01pm

**** *** ** ******* *****. ** *** **** *** *** bought *** *********** *********?

Undisclosed Manufacturer #4

02/07/18 06:15pm

****** ******* ** ** ******* ****. **** * **** *** functionality ***********, ** *** **** ***** ** **** ******** **** Logmein.

Michael Miller

In reply to Undisclosed Manufacturer #4 | 02/08/18 04:39pm

** ******** **** ********** ** ****** *******. ***** ***** *** speed *** ********.

Peter Pavlov

In reply to Michael Miller | 02/12/18 02:56pm

** *** **** *********** ********* **** ********** ** ***********/****** *******. How **** *** *** **********?

Undisclosed Integrator #5

02/07/18 08:07pm

**** *****-*********** ******** * **** **** ******** ****** *******.

** *** ***** ****** **** ********* ****** ** **** ****....

Undisclosed Integrator #6

02/08/18 03:59pm

* ** **** ********* ** ******* **** ** ******* **** month. **** **** ******* ** ***** ******* *********. **'* * tough ******** *** *'* **** ***** *** **** *********** ** LMI **** **********. ** ********* **** ***** ** ******* ** support *** **'* ***** ** ** * **** ** ***** to *** ** **** *** ******* * *** ***** *** it's ****** **** *** $** *'* ****** *** ***. * told **** *'* ********* ******* **** ********** *** ***** ** me *** **** ***** **** ****. **** ** **** ** not **** ***** ****** *********.

Undisclosed Integrator #3

In reply to Undisclosed Integrator #6 | 02/08/18 05:42pm

*** **'* ****** **** *** $** *'* ****** *** ***.

***** *** *** ****** ** **** ** ** ******.

Undisclosed #7

In reply to Undisclosed Integrator #3 | 02/08/18 05:51pm

*** **** ******** ******* *** **** *** *** ****? * know $** ******** (*'* ********) ** * *** *** * small ******** ** *******, *** **** *** ***** **** **** it ** ***** $* *** ****** *** *****. ****'* ******** pretty ********** *** * *** **** ****** ****** ******** *** something **** ****** ******** ** ******** ** *** ******* ********* with *** ******** ** ***** *** ****.

**** ****, ***** *** ********** **** ********* ********* *** ***** with ******* ************* ** **'* ***** ***** * ****** ******** into *** ************.

Undisclosed Integrator #3

In reply to Undisclosed #7 | 02/08/18 06:12pm

***, ** *** ******* ** *** **** ***** ** **** and * **** *** **** ** ** **** ****.

** ****** *** *** ***********, *** ***** ** **********. $*** annual *** ********** ********** **********. ****** *******, ****** **********, ****** to ******** *** ******* ******, **** ********, *** * *** portal *** **** ********* ******** ******* ** ****.** ** ***********, to **** * ***. *** **** ***********, ***** ******** ******** like ******** *** *** ****** **************, *** *** *********** ** state ***** ******** *** ********** ******** ** ******* * ******** who **** *** **.

** **** ** *** ********* ************* **** ********* * ********. What ******** *** ********** ******** ** **** **** *** *** available, *** **** **** *********** **** ** ***, ******* **** customer's ** *********** *** ***** ** **** ** ****.

Undisclosed End User #8

02/08/18 08:26pm

*** ****** *******?

** *** *** *** ****** ** "*****" ** *** ****** side "*********" *******? **** ** *** ***** ****, *** **** do *** ****** **** ***** ***** ******** ** *** *** tools ** *** ********* *** ***?

Avatar

Vincent Peru

02/09/18 04:53pm

*****,
*** ***** ******** *** ********.
***** ***** ** ********** *** ****** *** ***?
***** ***

Undisclosed Integrator #3

In reply to Vincent Peru | 02/16/18 12:52pm

*******, * **** ********. *** ******, * **** ******** ****** a **** ******** ******, ** * *** ** **** ** the ********* ***********. *** **** ******, ** ***** ********* ** them **** ****** **** **** ************ *** ************* *** *********, if **** ******* *** ****** **************, *** ** **** *** it ** ******* ** ** * ******** ****** ** **** how ****** ** *** * ***** ******* **** **** *************.

** **** *** ** **** **** ** ********* *** ***********. Splashtop *** * *** **** *****, *** *** **** "****" better *** ********** ***. ** ***** ** *** ****. ***** it **** ** ******** ****** ***. *** **** *** ** criteria *** "******" ** *** *******.

Jeffrey Hinckley

Norris, Inc., S. Portland, ME | 02/12/18 02:25am

**** **** ** ******** ** *********** **** ********* ************ ** the *** **** ** ****** ****** ** ***** ****** (*******). I **** ****** **** ** ******** ** ******** ******** *** because ** ******* **** **** *** ***** ****** ** ***** systems. ** ** ******* **** ** ****** ** ***** *** maintain, *** *** *** ***** ****** ** *** ********* ************ informed **** ******* “***-********” ****** *** ** ** ***** *******. (The ********** ******* ** *** ******* *** ********** ** ********* this, ** ******* **** ****** *********-** *******?).

Avatar

Chris Anderson

02/12/18 02:53am

* **** **** ********** ***** ** * ***** ******* *** one * ***** ****** *********.

* **** ****** **** *** *** *** ****** ********** *** have *** *********, **** **** ******** ******* **** ***** ****** tools *** **** *****.

**** **** * **** ****** ********* **** *** *** **** MSP ************ ***** **, *** ** * ********** ****. ***** an ********* ****** * ****** ** ***** ***** ** ***** as ** *** ***** ******* * **** ********* (***** ** is ********* ***** ***) *** **** ****** ********** ******* *********** of *********. **** ** ****** **** *** ** ***** **** with * '*** **********' *** *** ********** *****.

Avatar

Harrison Mitchell

02/12/18 02:54pm

**'** ***** ***** ********** *** **** ******** **** ********* *** if **** **** **** ********** *** *** *******. **** ***** to * ************ ***** ***** *** **** *** ** ******* more **** **** ** *** **** ** ** *******.

* ******** *** * ********** ***** *** *** *** ******* that ****** *** ************ **** **** ** ***** ** ******* to *** *** ******* *'** **** ***** **** *** **** $0 *** *** **** * *****.

Undisclosed Integrator #9

02/12/18 03:55pm

*** **** *** **********. *******, ** *** *** ********* ****** closed *******, ** * **** * ********** **** * **** laptop ** ******* ** *** *******, *** *** ** ******** network ** ******* ** *** **** **** *** ****** *** the **** ** ************* ** ***************.

Undisclosed Integrator #9

02/12/18 03:58pm

********* * ****** ** ****** ******* ****** *** ** ******** at ***, **** **** *** ******** *** *** ********** ** the **** *** ****** **** *** ****** ****.

Undisclosed Integrator #3

In reply to Undisclosed Integrator #9 | 02/12/18 06:26pm

********* * ****** ** ****** ******* ****** *** ** ******** at ***, **** **** *** ******** *** *** ********* ** the **** *** ****** **** *** ****** ****.

**'* ************** ** **** **** *** *********, *** ** **** places * ***** *** ********** ***** ** **** ***** *********** then. **** **% ** *** ******* ***** *** ******** ********. That ***** ******** * *** ** *****. ****, **** ** it's * ******* ***** * ******* **** ***'* ******* *** requires * ****** ***** ******* ******? *** ***** ******* ***** might ** * ***** ******* **'* *** ****** **** ** tell ***** ** **** ** ** *** ** ******* ** a ***** **** ** ******* ******. *** *** ***'* ********* charge * ******** *** **** ***** ***** ** *** ***** tech ** **** *****'* **** ** ** ******** ** ***. So ** **** ** ***** * *****.

**** ** ******* *** ***** ** ****** ******* ********* *** utilize **** ** ********'* *********.

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