Remote Management with Video Surveillance

Author: John Honovich, Published on Dec 30, 2010

While using surveillance for remote monitoring has been common for a decade, a recent case study of a Japanese Sushi Chain shows an innovative and more aggressive use of the technology than generally employed.

Let's start by reviewing their approach:

  • "Remote managers monitor Kura’s 262 restaurants from three control centers across Japan. (“We see gaps of over a meter between your sushi plates — please fix,” a manager said recently by telephone to a Kura restaurant 10 miles away.)"
  • "Instead of placing supervisors at each restaurant, Kura set up central control centers with video links to the stores. At these centers, a small group of managers watch for everything from wayward tuna slices to outdated posters on restaurant walls."

As the NY Times article stresses, this Sushi chain is systematically using a variety of technologies to reduce costs significantly. It's not just remote video but a variety of processes and even 'robots'.

While many operations use video for 'look-ins', periodic reviews or emergency response, this chain's commitment to using their video system as the primary day to day 'eyes' on the store is fairly uncommon.

Pretty much any surveillance system could accomplish this (at least at a basic level). Given that the chain is self-monitoring, managed or hosted video is not necessary. Also, audio could be recorded/monitored on a low cost DVR.

However, chains pursuing this approach may benefit from two changes: (1) broader video coverage and/or (2) higher resolution. Traditional QSR deployments generally have 4-8 cameras in key areas but usually that coverage has gaps and even where coverage is provided seeing small details can be difficult (i.e., whether a plate has tuna or salmon on it, etc.). By upgrading to megapixel cameras, more area can be covered and/or greater details can be clearly displayed.

Expanding such applications can be a win-win for user and integrator. For the integrator, the system may be bigger and more expensive. However, for the end user, even a video surveillance system that is a few thousand dollars more expensive may provide far more savings in reducing hourly management costs after just a few months of use.

Comments : PRO Members only. Login. or Join.

Most Recent Industry Reports

'Sticker' Surveillance Camera Developed (CSEM Witness) on Nov 16, 2018
The Swiss Center for Electronics and Microtechnology (CSEM) has announced what it calls the: world’s first fully autonomous camera that can be...
ISC East 2018 Mini-Show Final Report on Nov 16, 2018
This is our second (updated) and final show report from ISC East. ISC East, by its own admission, is not a national or international show, billed...
Facial Detection Tested on Nov 16, 2018
Facial detection and recognition are increasingly offered by video surveillance manufacturers. Facial detection detects faces in an image/video...
Throughtek P2P/Cloud Solution Profile on Nov 15, 2018
Many IoT manufacturers either do not have the capabilities or the interest to develop their own cloud management software for their devices....
ASIS Offering Custom Research For Manufacturers on Nov 15, 2018
Manufacturers often want to know what industry people think about trends and, in particular, the segments and product they offer.  ASIS and its...
Hikvision Silent on "Bad Architectural Practices" Cybersecurity Report on Nov 14, 2018
A 'significant vulnerability was found in Hikvision cameras' by VDOO, a startup cybersecurity specialist. Hikvision has fixed the specific...
French Government Threatens School with $1.7M Fine For “Excessive Video Surveillance” on Nov 14, 2018
The French government has notified a high-profile Paris coding academy that it risks a fine of up to 1.5 million euros (about $1.7m) if it...
Integrator Credit Card Alternative Divvy on Nov 13, 2018
Most security integrators are small businesses but large enough that they have various employees that need to be able to expense various charges as...
Directory of Video Intercoms on Nov 13, 2018
Video Intercoms, also known as Video Door-Phones or Video Entry Systems, have been growing in the past decade as more and more IP camera...
Beware Amazon Go Store Hype (Tested) on Nov 13, 2018
IPVM's trip to and testing of Amazon Go's San Francisco store shows a number of significant operational and economic issues that undermine the...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact