Remote Management with Video Surveillance

Author: John Honovich, Published on Dec 30, 2010

While using surveillance for remote monitoring has been common for a decade, a recent case study of a Japanese Sushi Chain shows an innovative and more aggressive use of the technology than generally employed.

Let's start by reviewing their approach:

  • "Remote managers monitor Kura’s 262 restaurants from three control centers across Japan. (“We see gaps of over a meter between your sushi plates — please fix,” a manager said recently by telephone to a Kura restaurant 10 miles away.)"
  • "Instead of placing supervisors at each restaurant, Kura set up central control centers with video links to the stores. At these centers, a small group of managers watch for everything from wayward tuna slices to outdated posters on restaurant walls."

As the NY Times article stresses, this Sushi chain is systematically using a variety of technologies to reduce costs significantly. It's not just remote video but a variety of processes and even 'robots'.

While many operations use video for 'look-ins', periodic reviews or emergency response, this chain's commitment to using their video system as the primary day to day 'eyes' on the store is fairly uncommon.

Pretty much any surveillance system could accomplish this (at least at a basic level). Given that the chain is self-monitoring, managed or hosted video is not necessary. Also, audio could be recorded/monitored on a low cost DVR.

However, chains pursuing this approach may benefit from two changes: (1) broader video coverage and/or (2) higher resolution. Traditional QSR deployments generally have 4-8 cameras in key areas but usually that coverage has gaps and even where coverage is provided seeing small details can be difficult (i.e., whether a plate has tuna or salmon on it, etc.). By upgrading to megapixel cameras, more area can be covered and/or greater details can be clearly displayed.

Expanding such applications can be a win-win for user and integrator. For the integrator, the system may be bigger and more expensive. However, for the end user, even a video surveillance system that is a few thousand dollars more expensive may provide far more savings in reducing hourly management costs after just a few months of use.

Comments : PRO Members only. Login. or Join.

Most Recent Industry Reports

The IP Camera Lock-In Trend: Meraki and Verkada on Jan 18, 2019
Open systems and interoperability have not only been big buzzwords over the past decade, but they have also become core features of video...
NYPD Refutes False SCMP Hikvision Story on Jan 18, 2019
The NYPD has refuted the SCMP Hikvision story, the Voice of America has reported. On January 11, 2018, the SCMP alleged that the NYPD was using...
Mobile Surveillance Trailers Guide on Jan 17, 2019
Putting cameras in a place for temporary surveillance where power and communications are not readily available can be complicated and expensive....
Exacq Favorability Results 2019 on Jan 17, 2019
Exacq favorability amongst integrators has declined sharply, in new IPVM statistics, compared to 2017 IPVM statistics for Exacq. Now, over 5 since...
Testing Bandwidth Vs. Low Light on Jan 16, 2019
Nighttime bandwidth spikes are a major concern in video surveillance. Many calculate bandwidth as a single 24/7 number, but bit rates vary...
Access Control Records Maintenance Guide on Jan 16, 2019
Weeding out old entries, turning off unused credentials, and updating who carries which credentials is as important as to maintaining security as...
UK Fines Security Firms For Illegal Direct Marketing on Jan 16, 2019
Two UK security firms have paid over $200,000 in fines for illegally making hundreds of thousands of calls to people registered on a government...
Access Control Cabling Tutorial on Jan 15, 2019
Access Control is only as reliable as its cables. While this aspect lacks the sexiness of other components, it remains a vital part of every...
Avigilon Favorability Results 2019 on Jan 15, 2019
Since IPVM's 2017 Avigilon favorability results, the company was acquired by Motorola and has shifted from being an aggressive startup to a more...
Gorilla Technology AI Provider, Raises $15 Million, Profiled on Jan 15, 2019
Gorilla Technology is a Taiwanese video analytics manufacturer that recently announced a $15 million investment from SBI Group, saying this...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact