OpenEye Recorders Reviewed

By: Brian Rhodes, Published on Jul 29, 2012

How much is customer service worth? NVR manufacturer OpenEye says that it's Customer Service is 'heroic', and that is why you should choose them. But who is OpenEye and should you choose them against bigger brand offerings? In this note, we examine OpenEye's claims and product offerings comparing them to well known options in the market.

Support Claims

OpenEye claims the following key support differentiators:

  • 24/7 phone support
  • No recurring licensing or fees for VMS, IP channels, mobile, or remote software solutions
  • Three Year basic Warranties plus One Year advance replacement
  • 'Out of Warranty Repair' policy that charges 'time and materials' to repair units, or new units at discounted prices

Company Background

While OpenEye is not well-known, the company has been a surveillance manufacturer for over a decade. The company's core is designing and manufacturing video recording appliances, although it does resell branded analog and IP cameras. Until recently, the bulk of OpenEye's sales have come from OEM agreements. The 'private branding' business still represents a large part of total revenues, however OpenEye has expanded selling its own branded products.

The company believes that protecting sales territories and distribution is a key part of its sales strategy. OpenEye branded product is sold through an approved dealer program and through select distributors, and aggressively polices its sales channel. OpenEye officially states it will not honor service or warranty requests on product purchased outside of authorized partners.

Product Overview

OpenEye's VMS, a platform called Radius [link no longer available], is unified across the entire analog, hybrid, and IP platform product line, excluding the entry EasyDVR product. With Radius VMS, mix and matching OpenEye products are viewable and managed through a single application.

Currently, OpenEye's 'flagship' product is the N-Series IP only NVR appliance. In the section below, we detail that offering:

OpenEye sells NVRs as preconfigured servers only. They say this 'minimizes incompatibilities of server components' and results in a tested hardware platform. While special buying arraignments for software-only purchases exist, the company only sells prebuilt servers through the integrator channel. The N-Series NVR features:

Get Notified of Video Surveillance Breaking News
Get Notified of Video Surveillance Breaking News

  • 3U Rackmount Form factor
  • ONVIF compliant
  • Support for both server side and camera side motion detection
  • Support for Active Directory
  • Free DDNS service
  • 2TB - 6TB of direct attached storage, with Ultra-320 SCSI interface for external options
  • 2 way audio support on all channels
  • Up to 16 Input/Outputs, depending on variant
  • ReportStar health monitoring

NSeries MSRP Pricing Ranges between:

  • 8 Channel, 2TB: $4366
  • 16 Channel, 4TB $5941
  • 32 Channel, 6TB $8741

OpenEye uses a traditional security dealer discount model.

Health Monitoring

OpenEye also offers a remote health monitoring utility, called ReportStar, that is furnished free with all devices. This device management utility can be 'private branded' with the dealer's information, and is associated with the NVR during initial setup. The end user is able to check up on all owned OpenEye NVRs, regardless of model or series, and can be configured to send alerts on preselected intervals or only on trouble conditions. The primary features of ReportStar include:

  • Camera Image Verification, updated twice daily: shows a thumbnail of the current camera view, demonstrating proper orientation and features like IR illumination is working at night
  • Health Monitoring: Verify connectivity of cameras, performance of storage drives
  • Recording duration compliance: Evaluates how many days of storage total volumes are recording
  • Critical system errors: ReportStar logs system OS and recording system exception events
  • Camera signal loss: If a camera 'drops off', the utility generates a report as soon as it occurs

Comparison

Because of OpenEye's limited software only availability, applications and competitive comparisons for OpenEye are constrained. While the value of software only vs appliances can be debated, clearly a large portion of the industry now prefers software only. As such, for those that require software only, unless you have a large project, OpenEye is likely not a good fit. Likewise, it would be hard to compare OpenEye vs VMS providers that focus on software only, like Milestone and OnSSI.

For pricing, OpenEye's NVRs likely come in moderately higher than Exacq and moderately lower than Genetec SV-PRO but much higher than the NVR NAS options, like QNAP and Synology. From what we see of their feature sets comparisons to professional VMS/NVRs are more appropriate than NVR NASes. That said, we cannot tell how competitive OpenEye's NVRs are as we have not tested them.

Comments : Members only. Login. or Join.

Related Reports

Micron 1 TB SD Cards Aim To Eliminate NVRs on Apr 08, 2020
Micron has boldly proclaimed their latest 1TB microSD "eliminates the need for network video recorders", targeting the growing market of...
HID Releases Lower-Cost Signo Readers on Mar 06, 2020
HID Global is releasing a new line of readers called Signo they claim read farther, are mobile-ready, and automatically adjust for better reads on...
Alarm.com Acquires OpenEye on Oct 21, 2019
Alarm.com is targeting commercial expansion and now they have a commercial cloud VMS with the acquisition of OpenEye. In this note, based on...
ProdataKey (PDK) Access Company Profile on Aug 09, 2019
Utah based ProdataKey touts low cost cloud access, wireless controllers, and no dealer required national distribution availability. But how does...
Mobile Access Control Shootout - Farpointe, HID, Openpath, Nortek, Proxy on Jul 29, 2019
One of the biggest rising trends in access control is using phones as credentials but which offering is best? IPVM has tested five of the...
Nortek Blue Pass Mobile Access Reader Tested on Jul 11, 2019
Nortek claims BluePass mobile readers are a 'more secure and easy to use approach to access', but our testing uncovered security problems and...
OpenALPR Doubles Prices on Jun 06, 2019
There is no 'race to the bottom' in cloud / AI video surveillance. In May, Verkada increased their prices. Now, OpenALPR is doing the same with a...
OpenALPR Acquired By Mysterious Novume on Mar 13, 2019
Startup OpenALPR has been acquired by Novume, a company virtually unknown in the industry. While there are many LPR providers (see our directory),...
ACRE-Acquired Open Options Access Company Profile on Dec 17, 2018
Who is the company ACRE is acquiring? In this note, we examine Open Options line for best customer fit, key features, pricing, and main...
Health Care Insurance Integrator Benefits Statistics on Feb 20, 2018
How common and how much healthcare coverage is typically provided by security companies? 150+ integrators explained how their companies provide the...

Most Recent Industry Reports

Verkada: "IPVM Should Never Be Your Source of News" on Jul 02, 2020
Verkada was unhappy with IPVM's recent coverage declaring that reading IPVM is 'not a good look' and that 'IPVM should never be your source of...
Vintra Presents FulcrumAI Face Recognition on Jul 02, 2020
Vintra presented its FulcrumAI face recognition and mask detection offering at the May 2020 IPVM Startups show. Inside this report: A...
Uniview Wrist Temperature Reader Tested on Jul 02, 2020
Uniview is promoting measuring wrist temperatures whereas most others are just offering forehead or inner canthus measurements. But how well does...
Dahua USA Admits Thermal Solutions "Qualify As Medical Devices" on Jul 02, 2020
Dahua USA has issued a press release admitting a controversial point in the industry but an obvious one to the US FDA, that the thermal temperature...
Access Control Online Show - July 2020 - With 40+ Manufacturers - Register Now on Jul 01, 2020
IPVM is excited to announce our July 2020 Access Control Show. With 40+ companies presenting across 4 days, this is a unique opportunity to hear...
Hanwha Face Mask Detection Tested on Jul 01, 2020
Face mask detection or, more specifically lack-of-face-mask detection, is an expanding offering in the midst of coronavirus. Hanwha in partnership...
UK Government Says Fever Cameras "Unsuitable" on Jul 01, 2020
The UK government's medical device regulator, MHRA, told IPVM that fever-seeking thermal cameras are "unsuitable for this purpose" and recommends...
Camera Course Summer 2020 on Jun 30, 2020
This is the only independent surveillance camera course, based on in-depth product and technology testing. Lots of manufacturer training...
Worst Over But Integrators Still Dealing With Coronavirus Problems (June Statistics) on Jun 30, 2020
While numbers of integrators very impacted by Coronavirus continue to drop, most are still moderately dealing with the pandemic's problems, June...
FLIR Screen-EST Screening Software Tested on Jun 30, 2020
In our FLIR A Series Test, the cameras' biggest drawback was their lack of face detection, requiring manual adjustment when screening each...