OpenEye Recorders Reviewed

Author: Brian Rhodes, Published on Jul 29, 2012

How much is customer service worth? NVR manufacturer OpenEye says that it's Customer Service is 'heroic', and that is why you should choose them. But who is OpenEye and should you choose them against bigger brand offerings? In this note, we examine OpenEye's claims and product offerings comparing them to well known options in the market.

Support Claims

OpenEye claims the following key support differentiators:

  • 24/7 phone support
  • No recurring licensing or fees for VMS, IP channels, mobile, or remote software solutions
  • Three Year basic Warranties plus One Year advance replacement
  • 'Out of Warranty Repair' policy that charges 'time and materials' to repair units, or new units at discounted prices

Company Background

While OpenEye is not well-known, the company has been a surveillance manufacturer for over a decade. The company's core is designing and manufacturing video recording appliances, although it does resell branded analog and IP cameras. Until recently, the bulk of OpenEye's sales have come from OEM agreements. The 'private branding' business still represents a large part of total revenues, however OpenEye has expanded selling its own branded products.

The company believes that protecting sales territories and distribution is a key part of its sales strategy. OpenEye branded product is sold through an approved dealer program and through select distributors, and aggressively polices its sales channel. OpenEye officially states it will not honor service or warranty requests on product purchased outside of authorized partners.

Product Overview

OpenEye's VMS, a platform called Radius, is unified across the entire analog, hybrid, and IP platform product line, excluding the entry EasyDVR product. With Radius VMS, mix and matching OpenEye products are viewable and managed through a single application.

Currently, OpenEye's 'flagship' product is the N-Series IP only NVR appliance. In the section below, we detail that offering:

OpenEye sells NVRs as preconfigured servers only. They say this 'minimizes incompatibilities of server components' and results in a tested hardware platform. While special buying arraignments for software-only purchases exist, the company only sells prebuilt servers through the integrator channel. The N-Series NVR features:

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

  • 3U Rackmount Form factor
  • ONVIF compliant
  • Support for both server side and camera side motion detection
  • Support for Active Directory
  • Free DDNS service
  • 2TB - 6TB of direct attached storage, with Ultra-320 SCSI interface for external options
  • 2 way audio support on all channels
  • Up to 16 Input/Outputs, depending on variant
  • ReportStar health monitoring

NSeries MSRP Pricing Ranges between:

  • 8 Channel, 2TB: $4366
  • 16 Channel, 4TB $5941
  • 32 Channel, 6TB $8741

OpenEye uses a traditional security dealer discount model.

Health Monitoring

OpenEye also offers a remote health monitoring utility, called ReportStar, that is furnished free with all devices. This device management utility can be 'private branded' with the dealer's information, and is associated with the NVR during initial setup. The end user is able to check up on all owned OpenEye NVRs, regardless of model or series, and can be configured to send alerts on preselected intervals or only on trouble conditions. The primary features of ReportStar include:

  • Camera Image Verification, updated twice daily: shows a thumbnail of the current camera view, demonstrating proper orientation and features like IR illumination is working at night
  • Health Monitoring: Verify connectivity of cameras, performance of storage drives
  • Recording duration compliance: Evaluates how many days of storage total volumes are recording
  • Critical system errors: ReportStar logs system OS and recording system exception events
  • Camera signal loss: If a camera 'drops off', the utility generates a report as soon as it occurs

Comparison

Because of OpenEye's limited software only availability, applications and competitive comparisons for OpenEye are constrained. While the value of software only vs appliances can be debated, clearly a large portion of the industry now prefers software only. As such, for those that require software only, unless you have a large project, OpenEye is likely not a good fit. Likewise, it would be hard to compare OpenEye vs VMS providers that focus on software only, like Milestone and OnSSI.

For pricing, OpenEye's NVRs likely come in moderately higher than Exacq and moderately lower than Genetec SV-PRO but much higher than the NVR NAS options, like QNAP and Synology. From what we see of their feature sets comparisons to professional VMS/NVRs are more appropriate than NVR NASes. That said, we cannot tell how competitive OpenEye's NVRs are as we have not tested them.

Comments : PRO Members only. Login. or Join.

Related Reports

Video Analytics Integration Guide on Aug 16, 2018
Video analytics is hot again (at least conceptually) but integrating video analytics with VMSes can be challenging. This is especially significant...
ISS VMS / Video Analytics Company Profile on Aug 16, 2018
Who is ISS? In the past few months, they had one of the craziest ISC West promo items in years. Then, they hired industry veteran and ex-Dahua...
Cut Milestone Licensing Costs 80% By Using Hikvision and Dahua NVRs (Tested) on Aug 13, 2018
Enterprise VMS licensing can be quite expensive, with $200 or more per channel common, meaning a 100 camera system can cost $20,000 in VMS...
Uniview Intrusion Analytics and VMD Tested on Aug 13, 2018
IPVM's IP Camera Analytics Shootout featuring Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision created some ill will with a Uniview distributor who...
Hikvision PanoVu Mini Tested (Multi-imager + PTZ For ~$500) on Aug 07, 2018
Hikvision has released their first PanoVu Mini multi imager, the PanoVu DS-2PT3326IZ-DE3, with four 1080p imagers, including a PTZ and integrated...
Bluebox Video UK Startup Profile on Aug 06, 2018
One UK startup, Bluebox Video has designed, developed and is manufacturing their own streaming video wall appliances. To the right is a picture of...
Zenitel/ Stentofon Turbine IP Intercom Tested on Aug 06, 2018
IPVM has published reports testing an Axis door station and a Hikvision door station (tested). However, those companies are new entrants to this...
Panasonic 9MP Panoramic Fisheye Tested (WV-X4571L) on Aug 02, 2018
Panasonic has released their latest fisheye camera, the WV-X4571L, with 12MP sensor and 9MP resolution, claiming "extreme image quality" under...
Dahua NA Consolidates Rep Firms Led By Ex-FLIR Team on Aug 01, 2018
When Dahua acquired Lorex / FLIR SMB, Dahua NA had 11 manufacturer rep firms and FLIR had another 6. Now, Dahua NA, led by the ex-FLIR team, has...
Wave Retorts: SDS 'Desperate' And 'Defeated' on Aug 01, 2018
Distributor SDS has sued Nortek and distributor Wave Electronics alleging bribery, conspiracy, antitrust violations and violations of state laws...

Most Recent Industry Reports

Chinese OEM Avycon Gets ADI Push on Aug 15, 2018
Who is Avycon? An American company? A Korean company? A couple of guys relabelling Chinese products? The latter is the best explanation. While...
Backboxes for Video Surveillance Tutorial on Aug 15, 2018
Backboxes are a necessity in surveillance, whether for managing cable whips, recessing cameras, adding wireless radios. But it can be confusing to...
Genetec Stratocast / Comcast 'Motion Insights' Examined on Aug 15, 2018
Comcast recently announced "SmartOffice Motion Insights", an extension to their Genetec OEMed cloud video service (covered by IPVM here). This...
SimpliSafe Violating California, Florida, and Texas Licensing Laws on Aug 14, 2018
IPVM has verified that DIY security system provider SimpliSafe, founded in 2006 and acquired in June of 2018 at a billion dollar valuation, is...
Ban of Dahua and Hikvision Is Now US Gov Law on Aug 13, 2018
The US President has signed the 2019 NDAA into law, banning the use of Dahua and Hikvision (and their OEMs) for the US government, for US...
Cut Milestone Licensing Costs 80% By Using Hikvision and Dahua NVRs (Tested) on Aug 13, 2018
Enterprise VMS licensing can be quite expensive, with $200 or more per channel common, meaning a 100 camera system can cost $20,000 in VMS...
Nortek Sues SDS, Battle Over Unpaid Bill and Cancelled Lines on Aug 13, 2018
Nortek and SDS legal battle continues. As IPVM reported, SDS sued Nortek alleging bribery and antitrust violation. However, Wave fired back at SDS,...
Uniview Intrusion Analytics and VMD Tested on Aug 13, 2018
IPVM's IP Camera Analytics Shootout featuring Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision created some ill will with a Uniview distributor who...
ADT Employees Protest ADT CEO on Aug 10, 2018
So many ADT employees were so upset with ADT's CEO speech reported on by IPVM, that ADT's CEO was forced to send a mass email to employees to...
Axis / Avigilon Legal Battle Rises on Aug 09, 2018
In what is shaping up to be high-powered, will-not-back-down battle, Axis and Avigilon are squaring off in multiple legal contests. In 2017, IPVM...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact