OpenEye Favorability Statistics 2021

By Ethan Ace, Published Apr 21, 2021, 09:39am EDT (Info+)

OpenEye was acquired by Alarm.com in 2019, aiming to expand their commercial presence. But how has it impacted integrator opinion?

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In this report, we look at how ~200 integrators rated OpenEye and explain the trends in their responses.

Net ******** / ******** *******

*** ************ *** ********** ******** (+**) with **** *** ******** ***** ***** nearly */**** *** ** *******:

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Nearly ******* ******* **

******* ** ********* ******* ******* *** US (**** **% *** ****** ** opinion). ****** *** **, ******* *** a **** +** ************ ****** **% still *** ** ******* ** ****:

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Key ******

********** ********* **** **** ***** ******:

  • *****-***** ********
  • ******* *******
  • **** ** ***
  • *** *****.*** ********
  • ** ******* **** ******

Cloud-Based *********

***** ****** ********* **** ***** ***** OpenEye's ***** ********** *** *******:

  • "******** ***** ***** ** *******. ***** based ********** ** *** ********* *** the ******* ** **** ***** ***** to *** *****. **** ** *** a **** ** *** ******(*) *** email ******. ***** ********** *** ****** video *****. *****.*** ***********."
  • "***** ***** ***** ******. ********** ** the *** *****. **** ******** *** reasonably *********** ** *****."
  • "**** *** * ******** ***** ******* platform, ********* **** ***** ********. ** sell ***** * *** ** **** and **** **** **."
  • "* ****** **** **** **** *** doing. * **** *** ********, *** style ** ******-***** *** **** **** been *********** ****** ******** *** *****."
  • "** **** **** ***** ******** ** cloud *****. ** ** **** ** use, ******* ** ***** ******** *********."
  • "***** *** * ******, **** **** a **** **** ****** *** ***** based ***** ******* **** **** * can ****."
  • "***** ******* ****** ** *** *** plus."

Strong *******

******* *********** ********* *** ******* ** OpenEye's ******* ** * ****:

  • "**** ** *** ** *** **** vendors * **** ****** ****. ******** customer ******* *** *******. ***** ********** products."
  • "** ***'* *** **** **** ***** but **** **** ****** **** *** us **** ** *** ****. ***** support ** * *** ****** **** were ****** ** ***** ************* *** above *** ******. * ****** **** a ********* ************ ********** ***** *** did *** **** ** **********. ******* was **** ** ****** ** **** a **** ******."
  • "**** ******* *** *********, **** **** had * ***-************ ********."
  • "*******'* ******** ** **** **** ******** and ***** ******* ***** *** **** helpful. *'** *** * *** ** success ******* ******* *** *** * lot ** ***** **** *** *********** with ****."
  • "******** ***** ***** ** *******. ***** based ********** ** *** ********* *** the ******* ** **** ***** ***** to *** *****. **** ** *** a **** ** *** ******(*) *** email ******. ***** ********** *** ****** video *****. *****.*** ***********."
  • "**** ****** *******"

Easy ** ****** / ***

*******, ******* ****** ********** ********* *******'* ease ** *** *** *************:

  • "** **** **** ***. ***** **** to *** *** *****. ***** ******* costs **** *********** **** * **** integration *******."
  • "*** **** *** ******** ** *****, especially **** ******* **** * *** intrusion *********/****** ******* ******. **’* **** for *** ********* ** *** *** our ***** ** *******."
  • "******* ******** ** ****** *** **** to ***. ********* ** **** *********** and ****** * ***** ******** *** customer **** ******* ****** ****** ** their *******."
  • "** **** **** * *** ******* out ***** **** *******, *** ** was **** **** ** *** *** customer ********"
  • "*** ** *****, ***** ******* *** easy ** ***."

Alarm.com ********

**** * ******* ** ******** **************.***'* **** *********** ** *******, **** ***** ********. **** ***** for ********** *********** ******* *** ***, while ****** ****** ***** ******* ****'* get "****" ** *** ****** *****.

  • "***** ***** ***** ********, *** **** their ****** ****** **** ***, ** hope ** *** * **** **** relationship ******* ** **** ******"
  • "****** *** ***** ******* **** **** I **** **** ***'* *** **** in *****.***"
  • "**** *** ****** ** *****.*** ** lets *** **** ******* ** ****. Looked ** **** *** ** ***** replacement * *** ***** *** *** it **** **** ***** ****** ******* were *******."
  • "** ****** ********/******** ***** ** *******. They **** *** **** ** * strong ***** ****** **** (*****.***) ***** seems ** ***** ****."

Neutral / ** ******* **** ******

**** *********** *** * ******* ** no ******* ** *******, **** of *********** ****** ********** ** **********. Most **** **** ****** *** *** heard ** ******* ***** ****** *** heard ** **** *** ***** ****.

  • "* **** **** * **** **** with ******* *** ***** **** ******** at ***, *** * ****** ** takeovers, * ***'* **** ****** ***** of ********* ** **** *** * full ******.
  • "***** ***** ** ****. ***** **** need ** ** * ****** *** of *********"
  • "***** ***** ** **"
  • "** *** **** ***** **** *****"
  • "***** ***** ** **** *****"
  • "* ** *** **** **** *****"
  • "*** ***** ** **** *****"
  • "**** *** ****** **** **** ****** to *******."
  • "* ***'* **** ****** ***** **** to **** * *******."
  • "*** **** ***** ****** ** **** much ***** ****"
  • "* ** *** **** ****** ***** OpenEye ** *******."
  • "* **** ****** ***** *******."
  • "**** *** **** **** ***"
  • "*****'* **** ******** **** *******"
  • "* ***'* ****** **** **** ***** OpenEye."
  • "** ********** **** *******"

*******

******* *** ************ ********* **** ***********. On *** ******** ****, *** ******* has ************* ******** **** *** **** 2 *****, ** ******** ******* ****:

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*******, **** ** *** **** ***** at ******* ****** ***** **** ** market, ** ***** *** ******* *** significant **** ** ******** ********* *** outreach.

Comments (2)

Avatar

Jim Kauker

04/21/21 03:09pm

**** ***** ** ******* ** ** see *** ************ *** ****** **** you *** ***** ** ***** ************ findings. ** ***** **** ** ********** the ********** ********* *** ***** ********* validity. **** *********** ****** ** *********** tells * *** ***** *** ****. I **** ***** **** * ****** weigh ** ** "*********** ****** ******* surveys", ** ****** ** *** ******* here.

*** ****** **** ** ********** **** give ** ******** ******* ** ******* owned ** *****.***. * *** *** that *** ******* *** *** * long **** (**+ *****) ************ **** OpenEye *** **** **** ** ****** in ***** ********** *** ******* ** what **** ** *** *** **** do **... ***** **** *****.*** ********* them *** ***** ******** ** ********** their ******** ************.

Agree: 9
Disagree
Informative: 2
Unhelpful
Funny

John Honovich

IPVM | In reply to Jim Kauker | 04/21/21 04:12pm

**** *********** ****** ** *********** ***** a *** ***** *** ****

**'* ~*** *********** *** *** ** the ************ *******. **'** **** ** to ** *** ** *** ** now *** ***********. ** **** *** seen * ******** ********** ** ******* above *** *** ** **** ************ somewhat ** ** *** ****** ** get **** ***** **********, ***.

Agree
Disagree
Informative: 4
Unhelpful
Funny
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