OpenEye Launches Own Cloud VMS

Author: Brian Karas, Published on Sep 07, 2016

OpenEye has been shipping security recording solutions since 2001, yet has remained mostly behind the scenes, OEMing their solution to more recognized brands.

Now, OpenEye has released a new platform that leverages cloud connectivity and is shifting to selling under their own brand.

Rick Sheppard, CEO and Founder of OpenEye, spoke with IPVM about the new direction the company is taking.

********** **** ******** ******** ********* ********* ***** ****, *** *** remained ****** ****** *** ******, ****** ***** ******** ** **** recognized ******.

***, ******* *** ******** * *** ******** **** ********* ***** connectivity *** ** ******** ** ******* ***** ***** *** *****.

**** ********, *** *** ******* ** *******, ***** **** **** ***** the *** ********* *** ******* ** ******.

[***************]

OpenEye **********

******* ** ********* **** **** ** ******** *********. *** ******* was ******* ** * ***** ** ******* ********** ******** *** has ***** *********** **** ****. ***** **** *******, ** *** company ******* ~*** *********, **** **% ** ***** ** ***********.

*** ****-*** ******* *** * ******-***** ********* ****** **** **** software ***'* **** * ****** ******* *** ***** ** ***** companies (****** ***** ** ******* *********). **** ******** **** ** more ********* *** ******* ** ***** ** ******** ***** *********** department *** ******* *** **** ** **** ***** *********** ** sales/marketing. ** * ****** *** ******* ****, *** ******** ********** unknown ***** ***** *** *****.

*** ******* *** ***** **** ***-** ******** ****** ***** ***'* VMS **** *** *****, *** ** **** ***** ** ******* their *** *** ******** **-*****. **** ** **** ****** ***** current *****-******* ***.

New ***** ** *****

******* *** ********** *** ***** *** *******. ***** ***** **** * "***********" setup **** * ***** ********, ** ** *** ******** ** be * ****** ********, *** **** ** * *********** ********** platform **** * ***-***** ** *** *********. ******* **** **** feel **** ******** ******** * **** ********* *** ****** ** manage ******** *** *****.

**** ******** *** ****** *** ** ***** ** * **** platform ** ****** ****, *** *** ******** ** * ******* 1.0 ******* ** **** ****.

Channel ******** *** ********

******* ** ******* **** *** *** ******* ***** ***** *** brand, ******* ********* ******** ***********. ************* ******** ********** * ********* and ***** ******** ******, ***** **** ********* ******* ***** *****. The ******* **** **** **** ******** ***** * *****-***** ******* for **** ***** *********, *** ********* **** ** **** *** market ******* ** ***** *****.

Sales **** ***********

********* ***** *** * ******* ***** ****** *** * **'*, OpenEye **** **** **** ** *** ********** ****** ** *** sales **** ** ****. ****** ***** *********** ************* *****, *** **-********* ***-*** ******* *** ************** *****.

Supports ******** ****** ******

******* ************ ***** ***** *** *****, *** **** **** *** **** ******* ** ***** ***. Customers *** *** *** ****** **** *** ******, ** **** as ** ** ***** ********* ** *** ** *********** **** the ********.

*******

***** *** *** ******* ******, ** * **** *********** *****, the ******** **** ~$** *** ****** *** *** ******* *******, and **** ~$**/**** *** ***********. ** *** ***** *****, *** license ** ~$** *** ****** *** **** ** ** ****-**-**** basis, ** ********** *** *****-**** ************ *********** ** *****. **** pricing ** *** ******* ***************, ***** ******* **** ** *** **** ******* *******. ** both ******** ******* ********* *** ******** **** ******** *** **-**** hardware *** *** ******** ** **** ***** **** ******* *****.

Compared ** ********

***** *** *** ****** * **** ****** ** ********* ** the *** ****** ** *************** **** *** ***** (******** *** ***** *** ******). ******* ** ******* ********** ** ********'* ***** ********** ******* *******. ***** ******** ** **** ******* ** ********** *** ***** for ******* *** ********, ******* ** ****** * **** ************ approach, ******* ******* ****** ***** *** ***** *** ***** **** for ************ *** ********** ********.

Cloud *** ****** *******

** **** *******, ******** ********* ** ***** ******, ****, **********, or * *********** *******, ****** ** ********* ** ***** * cost-effective ***** ********* ******** **** *** ***** ** * **** variety ** *********. ** **** ******, ******* *** * ***** approach, ******* ******* **-**** ********* ****** ** ******** *********, ******* since *** **** ************** *** ***** ********** ********* ** ******* OpenEye's ***** *******, ********* ********* ** ******** ****** *** **** the ****** ******* ** ********.

*** ******* ********* *** ******* *** ** ****** ******* ****** awareness, ********** *** *** ********* *** ******, *** *** ******** ** **** ****** ***** up ** * *** *** *****, ********* * *** ***** and ******* **** ********* *** ** ***********. *******, ** ******* is **********, **** ** ***** ************* ***** ** ********** ** other *** ******* ** ********* ****** **** ******** ** *** management.

*******, ***** *** ************ ** **** ******** **** / *********** VMSes (**** *****, *********, ************), ** ** *** *********** ******* for ***** *********** *** *******. **** *** ** ** **** where ******* *** ******.

Comments (10)

1) How OpenEye deals with existing/traditional channels? Does it compete with itself?

2) what's the integrator's motivation to sell EgleEye? Does EgleEye pay back RMR to integrators?

3) how is it going so far?

I work for Eagle Eye.

In response to question #2 above, Eagle Eye dealers earn RMR on every project. We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us. Much the same way that a DVR or camera is sold. (but just to be clear, we don't go through distribution.)

Thanks!

Ivideon does something similar and as far as I know they pay back to a dealer, while users pay to Ivideon.

they pay back to a dealer

I don't know how Ivideon does this, but as a general practice, integrators do not like this because it means the manufacturer has the billing / customer relationship, where integrators typically see this as their role, ergo how OpenEye, Eagle Eye, and most others I can think of do it.

Understood. But if the manufacturer does not have billing relations with customers, it means that dealer has to manage payment process for each customer and discontinue service if not paid. A lot of things to care about ... is not it?

wonder how eagle eye handles it.

wonder how eagle eye handles it.

Well then, look 3 comment above :)

Eagle Eye states:

We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us.

Either the manufacturer needs to pay the integrator or the integrator needs to pay the manufacturer but since integrators tend to really really care about this, the model is typically integrator gets paid by customer, then pays manufacturer.

It is a lot to manage, and I'm not sure there is a 100% preferred approach to this. I spent a LOT of time on this topic while at VideoIQ when we were in the process of developing a cloud service that we hoped to bill for eventually. I spoke with about 50 different integrators on how to handle it.

Integrators that had either a background in selling alarms (or other RMR services), or the more modern ones with automated billing systems preferred the approach where they billed customers directly, and paid their own service invoices separately (obviously keeping the markup/difference as their profits).

Integrators (even larger ones I spoke with) that did not do a lot of RMR, or were not setup to handle a large volume of accounts receivable processing were quite fine with just having us bill users directly and give them what would effectively be a monthly commission. One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Nobody (that I recall) preferred a method where VideoIQ had a direct, branded, relationship with the end user for billing.

For the integrators to manage this it also meant that we needed to have a billing/account management dashboard. I think almost as much effort went into building a billing/tracking backend as building the actual user-facing part of the product.

One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Apologies for slightly off topic, but quickly do 3-party rmr monitoring services do this for every integrator company that they service, with potentially hundreds of logos and company names?

Is that why they just answer "Central Station?"

Thanks a lot !!!

Ivideon can take payments from user and then pay back to a dealer, and there is also scheme when dealer take payments and pay back to Ivideon.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Eagle Eye Favorability Results 2019 on Mar 21, 2019
Eagle Eye has been the biggest spender in the cloud VMS market including (via their owner) acquiring Brivo for $50 million and CameraManager from...
Large Hospital Security End User Interview on Mar 21, 2019
This large single-state healthcare system consists of many hospitals, and hundreds of health parks, private practices, urgent care facilities, and...
Covert IP Camera Shootout - Axis, Hanwha, Hikvision, March, Vivotek on Mar 20, 2019
Covert cameras were one of the last holdout areas for analog cameras. However, in the past few years, IP / HD covert cameras have become...
Top Metrics For Ensuring Integrator Profitability - Statistics on Mar 20, 2019
How do integrators ensure the profitability of their projects? As part of our profitability study, 100+ integrators answered the following...
Genetec Security Center 5.8 Tested on Mar 19, 2019
Genetec has released Version 5.8. This comes after a wait of more than a year that caused frustrations for many Genetec partners. Our previous...
Retired Mercury President Returns As Open Options President on Mar 18, 2019
Open Options experienced major changes in 2018, including being acquired by ACRE and losing its President and General Manager, John Berman who...
Large US University End-User Video Surveillance Interview on Mar 18, 2019
Schools have become targets in modern days of active shooters and terrorist fears. The need for video and access security is high. Universities...
Hikvision Favorability Results 2019 on Mar 18, 2019
Hikvision favorability results declined significantly in IPVM's 2019 study of 200+ integrators. While in 2017 Hikvision's favorability was...
ONVIF Favorability Results 2019 on Mar 15, 2019
In the past decade, ONVIF has grown from a reaction to the outside Cisco-lead PSIA challenge, to being the de facto video surveillance standard...
City Physical Security Manager Interview on Mar 14, 2019
This physical security pro is the Physical Security Manager for the City of Calgary. He is a criminologist by training with an ASIS CPP credential....

Most Recent Industry Reports

Eagle Eye Favorability Results 2019 on Mar 21, 2019
Eagle Eye has been the biggest spender in the cloud VMS market including (via their owner) acquiring Brivo for $50 million and CameraManager from...
Large Hospital Security End User Interview on Mar 21, 2019
This large single-state healthcare system consists of many hospitals, and hundreds of health parks, private practices, urgent care facilities, and...
Silicon Valley Cybersecurity Insurance Startup Coalition Profile on Mar 20, 2019
Many industry people believe cybersecurity insurance is not worth it, as the voting and debate in our Cybersecurity Insurance For Security...
Covert IP Camera Shootout - Axis, Hanwha, Hikvision, March, Vivotek on Mar 20, 2019
Covert cameras were one of the last holdout areas for analog cameras. However, in the past few years, IP / HD covert cameras have become...
Top Metrics For Ensuring Integrator Profitability - Statistics on Mar 20, 2019
How do integrators ensure the profitability of their projects? As part of our profitability study, 100+ integrators answered the following...
Avigilon Launches 'Renewed Products Program' on Mar 19, 2019
There are lots of 'pre-owned' cars but pre-owned IP cameras? While such programs are common in other industries, in video surveillance, they are...
Hanwha Tax Evasion Probe, Camera Division Implicated on Mar 19, 2019
A Hanwha group subsidiary was raided as part of a tax evasion probe. While a Korean news media report listed the raided entity as 'Hanwha...
Genetec Security Center 5.8 Tested on Mar 19, 2019
Genetec has released Version 5.8. This comes after a wait of more than a year that caused frustrations for many Genetec partners. Our previous...
Retired Mercury President Returns As Open Options President on Mar 18, 2019
Open Options experienced major changes in 2018, including being acquired by ACRE and losing its President and General Manager, John Berman who...
Large US University End-User Video Surveillance Interview on Mar 18, 2019
Schools have become targets in modern days of active shooters and terrorist fears. The need for video and access security is high. Universities...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact