OpenEye Launches Own Cloud VMS

By: Brian Karas, Published on Sep 07, 2016

OpenEye has been shipping security recording solutions since 2001, yet has remained mostly behind the scenes, OEMing their solution to more recognized brands.

Now, OpenEye has released a new platform that leverages cloud connectivity and is shifting to selling under their own brand.

Rick Sheppard, CEO and Founder of OpenEye, spoke with IPVM about the new direction the company is taking.

********** **** ******** ******** recording ********* ***** ****, yet *** ******** ****** behind *** ******, ****** their ******** ** **** recognized ******.

***, ******* *** ******** a *** ******** **** leverages ***** ************ *** is ******** ** ******* under ***** *** *****.

**** ********, *** *** ******* of *******, ***** **** IPVM ***** *** *** direction *** ******* ** taking.

[***************]

OpenEye **********

******* ** ********* **** with ** ******** *********. The ******* *** ******* by * ***** ** Gonzaga ********** ******** *** has ***** *********** **** time. ***** **** *******, WA *** ******* ******* ~125 *********, **** **% of ***** ** ***********.

*** ****-*** ******* *** a ******-***** ********* ****** that **** ******** ***'* from * ****** ******* and ***** ** ***** companies (****** ***** ** include *********). **** ******** made ** **** ********* for ******* ** ***** on ******** ***** *********** department *** ******* *** need ** **** ***** investments ** *****/*********. ** a ****** *** ******* grew, *** ******** ********** unknown ***** ***** *** brand.

*** ******* *** ***** some ***-** ******** ****** their ***'* *** **** the *****, *** ** 2012 ***** ** ******* their *** *** ******** in-house. **** ** **** became ***** ******* *****-******* VMS.

New ***** ** *****

******* *** ********** *** ***** *** product. ***** ***** **** a "***********" ***** **** a ***** ********, ** is *** ******** ** be * ****** ********, but **** ** * centralized ********** ******** **** a ***-***** ** *** operators. ******* **** **** feel **** ******** ******** a **** ********* *** easier ** ****** ******** for *****.

**** ******** *** ****** out ** ***** ** a **** ******** ** August ****, *** *** released ** * ******* 1.0 ******* ** **** 2016.

Channel ******** *** ********

******* ** ******* **** new *** ******* ***** their *** *****, ******* certified ******** ***********. ************* involves ********** * ********* and ***** ******** ******, along **** ********* ******* sales *****. *** ******* says **** **** ******** doing * *****-***** ******* for **** ***** *********, but ********* **** ** sell *** ****** ******* to ***** *****.

Sales **** ***********

********* ***** *** * outside ***** ****** *** 3 **'*, ******* **** they **** ** *** additional ****** ** *** sales **** ** ****. Recent ***** *********** ************* *****, *** **-********* biz-dev ******* *** ************** *****.

Supports ******** ****** ******

******* ************ ***** ***** *** brand, *** **** **** are **** ******* ** their ***. ********* *** use *** ****** **** the ******, ** **** as ** ** ***** compliant ** *** ** integration **** *** ********.

*******

***** *** *** ******* models, ** * **** traditional *****, *** ******** pays ~$** *** ****** for *** ******* *******, and **** ~$**/**** *** maintenance. ** *** ***** model, *** ******* ** ~$45 *** ****** *** year ** ** ****-**-**** basis, ** ********** *** multi-year ************ *********** ** front. **** ******* ** for ******* ***************, ***** ******* **** is *** **** ******* version. ** **** ******** license ********* *** ******** must ******** *** **-**** hardware *** *** ******** as **** ***** **** typical *****.

Compared ** ********

***** *** *** ****** a **** ****** ** attention ** *** *** market ** *************** **** the ***** (******** *** ***** *** Tested). ******* ** ******* comparable ** ********'* ***** management ******* *******. ***** ******** ** more ******* ** ********** the ***** *** ******* and ********, ******* ** taking * **** ************ approach, ******* ******* ****** local *** ***** *** cloud **** *** ************ and ********** ********.

Cloud *** ****** *******

** **** *******, ******** bandwidth ** ***** ******, slow, **********, ** * combination *******, ****** ** difficult ** ***** * cost-effective ***** ********* ******** that *** ***** ** a **** ******* ** verticals. ** **** ******, OpenEye *** * ***** approach, ******* ******* **-**** minimizes ****** ** ******** bandwidth, ******* ***** *** user ************** *** ***** management ********* ** ******* OpenEye's ***** *******, ********* suffering ** ******** ****** may **** *** ****** limited ** ********.

*** ******* ********* *** OpenEye *** ** ****** gaining ****** *********, ********** *** *** ********* *** ******, *** the ******** ** **** market ***** ** ** a *** *** *****, launching * *** ***** and ******* **** ********* can ** ***********. *******, if ******* ** **********, much ** ***** ************* could ** ********** ** other *** ******* ** customers ****** **** ******** to *** **********.

*******, ***** *** ************ of **** ******** **** / *********** ***** (**** Exacq, *********, ************), ** do *** *********** ******* for ***** *********** *** options. **** *** ** an **** ***** ******* can ******.

Comments (10)

1) How OpenEye deals with existing/traditional channels? Does it compete with itself?

2) what's the integrator's motivation to sell EgleEye? Does EgleEye pay back RMR to integrators?

3) how is it going so far?

I work for Eagle Eye.

In response to question #2 above, Eagle Eye dealers earn RMR on every project. We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us. Much the same way that a DVR or camera is sold. (but just to be clear, we don't go through distribution.)

Thanks!

Ivideon does something similar and as far as I know they pay back to a dealer, while users pay to Ivideon.

they pay back to a dealer

I don't know how Ivideon does this, but as a general practice, integrators do not like this because it means the manufacturer has the billing / customer relationship, where integrators typically see this as their role, ergo how OpenEye, Eagle Eye, and most others I can think of do it.

Understood. But if the manufacturer does not have billing relations with customers, it means that dealer has to manage payment process for each customer and discontinue service if not paid. A lot of things to care about ... is not it?

wonder how eagle eye handles it.

wonder how eagle eye handles it.

Well then, look 3 comment above :)

Eagle Eye states:

We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us.

Either the manufacturer needs to pay the integrator or the integrator needs to pay the manufacturer but since integrators tend to really really care about this, the model is typically integrator gets paid by customer, then pays manufacturer.

It is a lot to manage, and I'm not sure there is a 100% preferred approach to this. I spent a LOT of time on this topic while at VideoIQ when we were in the process of developing a cloud service that we hoped to bill for eventually. I spoke with about 50 different integrators on how to handle it.

Integrators that had either a background in selling alarms (or other RMR services), or the more modern ones with automated billing systems preferred the approach where they billed customers directly, and paid their own service invoices separately (obviously keeping the markup/difference as their profits).

Integrators (even larger ones I spoke with) that did not do a lot of RMR, or were not setup to handle a large volume of accounts receivable processing were quite fine with just having us bill users directly and give them what would effectively be a monthly commission. One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Nobody (that I recall) preferred a method where VideoIQ had a direct, branded, relationship with the end user for billing.

For the integrators to manage this it also meant that we needed to have a billing/account management dashboard. I think almost as much effort went into building a billing/tracking backend as building the actual user-facing part of the product.

One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Apologies for slightly off topic, but quickly do 3-party rmr monitoring services do this for every integrator company that they service, with potentially hundreds of logos and company names?

Is that why they just answer "Central Station?"

Thanks a lot !!!

Ivideon can take payments from user and then pay back to a dealer, and there is also scheme when dealer take payments and pay back to Ivideon.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Average Frame Rate Video Surveillance 2019 on May 23, 2019
What is the average frame rated used in video surveillance systems? In IPVM's 2011 statistics, the average was 6-8fps increasing to ~10fps in...
Dahua USA Celebrates 5 Years of Errors on May 22, 2019
Dahua USA is, in their own words, 'celebrating' 5 years in North America or as trade magazine SSN declared: Dahua Technology finds success in...
Axis ~$150 Outdoor Camera Tested on May 21, 2019
Axis has released the latest in their Companion camera line, the outdoor Companion Dome Mini LE, a 1080p integrated IR model aiming to compete with...
Panasonic 32MP Multi Imager Camera Tested (WV-X8570N) on May 16, 2019
Panasonic has released their first multi imager models including the 32MP (4x4K) WV-X8570N, claiming "Extreme image quality for evidence capturing...
Bank Security Manager Interview on May 15, 2019
Bank security contends with many significant threats - from fraudsters to robbers and more. In this interview, IPVM spoke with bank security...
Milestone XProtect 2019 R1 Tested on May 15, 2019
For the past few years, Milestone has released quarterly software updates XProtect VMS platform. What is new and how much impact do the updates...
Bluecherry Open Sources Entire VMS on May 13, 2019
Bluecherry announced they have "released the entire Bluecherry software application open source with a GPL license". We spoke to Bluecherry's...
Mining Company Security Manager Interview on May 10, 2019
First Quantum Minerals Limited (FQML) is a global enterprise with offices on 4 continents and operations in 7 countries with exploratory operations...
10 Facial Recognition Providers Review (Secutech) on May 09, 2019
Adding to our 19 Facial Recognition Providers Profiled report from ISC West, IPVM focused on facial recognition technology for our Day 2 coverage...
Aegis AI Gun Detection Video Analytics Startup on May 07, 2019
Gun detection analytic startups are increasing as the promise of AI and the threats of active shooters grow.  One company, Aegis AI, is being led...

Most Recent Industry Reports

NJ Law Requires Apprenticeship For Public Works Integrators on May 24, 2019
Few integrators do a formal apprenticeship program. However, now a NJ law is requiring any integrator on public works projects (such as state...
Security / Privacy Journalist Sam Pfeifle Interview on May 24, 2019
Sam Pfeifle is best known as the outspoken former Editor of Security Systems News. After that, he was publications director at the International...
Verkada Video Quality Problems Tested on May 23, 2019
Verkada suffers from numerous video quality problems, not found in commercial IP cameras, new IPVM testing of Verkada vs Axis and Hikvision...
Average Frame Rate Video Surveillance 2019 on May 23, 2019
What is the average frame rated used in video surveillance systems? In IPVM's 2011 statistics, the average was 6-8fps increasing to ~10fps in...
Access Control Job Walk Guide on May 22, 2019
Significant money can be saved and problems avoided with an access control job walk if you know what to look for and what to ask. By inviting...
ASCMA / Monitronics Declares Chapter 11 Bankruptcy Plan on May 22, 2019
Monitronics is entering into Chapter 11 bankruptcy. The company, also called Ascent Capital Group Inc., aka ASCMA, aka Brinks Home Security,...
US Considers Sanctions Against Hikvision and Dahua on May 22, 2019
The US government is considering blacklisting "up to 5" PRC surveillance firms, including Hikvision and Dahua, Bloomberg reported, with human...
Dahua USA Celebrates 5 Years of Errors on May 21, 2019
Dahua USA is, in their own words, 'celebrating' 5 years in North America or as trade magazine SSN declared: Dahua Technology finds success in...
Axis ~$150 Outdoor Camera Tested on May 21, 2019
Axis has released the latest in their Companion camera line, the outdoor Companion Dome Mini LE, a 1080p integrated IR model aiming to compete with...
Covert Facial Recognition Using Axis and Amazon By NYTimes on May 20, 2019
What if you took a 33MP Axis camera covering one of the busiest parks in the US and ran Amazon Facial Recognition against it? That is what the...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact