OpenEye Launches Own Cloud VMS

By: Brian Karas, Published on Sep 07, 2016

OpenEye has been shipping security recording solutions since 2001, yet has remained mostly behind the scenes, OEMing their solution to more recognized brands.

Now, OpenEye has released a new platform that leverages cloud connectivity and is shifting to selling under their own brand.

Rick Sheppard [link no longer available], CEO and Founder of OpenEye, spoke with IPVM about the new direction the company is taking.

OpenEye **********

******* ** ********* **** with ** ******** *********. The ******* *** ******* by * ***** ** Gonzaga ********** ******** *** *** grown *********** **** ****. Based **** *******, ** the ******* ******* ~*** employees, **** **% ** those ** ***********.

*** ****-*** ******* *** a ******-***** ********* ****** that **** ******** ***'* from * ****** ******* and ***** ** ***** companies (****** ***** ** include *********). **** ******** made ** **** ********* for ******* ** ***** ** building ***** *********** ********** and ******* *** **** to **** ***** *********** in *****/*********. ** * result *** ******* ****, but ******** ********** ******* under ***** *** *****.

*** ******* *** ***** some ***-** ******** ****** their ***'* *** **** the *****, *** ** 2012 began ** ******* ***** own *** ******** **-*****. This ** **** ****** their ******* *****-******* ***.

New ***** ** *****

******* *** ******** ** *** ***** *** product. Users ***** **** * "traditional" ***** **** * local ********, ** ** not ******** ** ** a ****** ********, *** more ** * *********** management ******** **** * web-based ** *** *********. OpenEye **** **** **** this ******** ******** * more ********* *** ****** to ****** ******** *** users.

**** ******** *** ****** out ** ***** ** a **** ******** ** August ****, *** *** released ** * ******* 1.0 ******* ** **** 2016.

Channel ******** *** ********

******* ** ******* **** new *** ******* ***** their *** *****, ******* certified ******** ***********. ************* involves ********** * ********* and ***** ******** ******, along **** ********* ******* sales *****. *** ******* says **** **** ******** doing * *****-***** ******* for **** ***** *********, but ********* **** ** sell *** ****** ******* to ***** *****.

Sales **** ***********

********* ***** *** * outside ***** ****** *** 3 **'*, ******* **** they **** ** *** additional people ** *** ***** team ** ****. ****** hires ******* **** ********* [**** no ****** *********] **** *****, and **-********* ***-*** ******* for ********** **** ***** [**** no ****** *********].

Supports ******** ****** ******

******* ************ ***** ***** *** brand, *** **** **** are more ******* ** ***** VMS. ********* *** *** any ****** **** *** system, ** **** ** it ** ***** ********* or *** ** *********** with *** ********.

*******

***** *** *** ******* models, ** * **** traditional *****, *** ******** pays ~$** *** ****** for *** ******* *******, and **** ~$**/**** *** maintenance. ** *** ***** model, *** ******* ** ~$45 *** ****** *** year ** ** ****-**-**** basis, ** ********** *** multi-year ************ *********** ** front. **** ******* ** for ******* ******** *******, ***** ******* **** is *** **** ******* version. In **** ******** ******* scenarios *** ******** **** purchase *** **-**** ******** for *** ******** ** they ***** **** ******* VMSes.

Compared ** ********

***** *** *** ****** a **** ****** ** attention ** *** *** market ** *************** **** the ***** (******** *** ***** *** Tested). ******* ** ******* ********** to ********'* ***** ********** only *** *******. ***** ******** ** more ******* ** ********** the ***** *** ******* and ********, ******* ** taking * **** ************ approach, ******* ******* ****** local *** ***** *** cloud **** *** ************ and ********** ********.

Cloud *** ****** *******

** **** *******, ******** bandwidth ** ***** ******, slow, **********, ** * combination *******, ****** ** difficult ** ***** * cost-effective ***** ********* ******** that *** ***** ** a **** ******* ** verticals. ** **** ******, OpenEye *** * ***** approach, ******* ******* **-**** minimizes ****** ** ******** bandwidth, ******* ***** *** user ************** *** ***** management ********* ** ******* OpenEye's ***** *******, ********* suffering ** ******** ****** may **** *** ****** limited ** ********.

*** ******* ********* *** OpenEye *** ** ****** gaining ****** *********, **** ****** *** *** ******* ** *** ******, *** the ******** ** **** market ***** ** ** a *** *** *****, launching * *** ***** and ******* **** ********* can ** ***********. *******, if ******* ** **********, much ** ***** ************* could ** ********** ** other *** ******* ** customers ****** **** ******** to *** **********.

*******, ***** *** ************ of **** ******** **** / *********** ***** (**** Exacq, *********, ************), ** do *** *********** ******* for ***** *********** *** options. **** *** ** an **** ***** ******* can ******.

Comments (10)

1) How OpenEye deals with existing/traditional channels? Does it compete with itself?

2) what's the integrator's motivation to sell EgleEye? Does EgleEye pay back RMR to integrators?

3) how is it going so far?

I work for Eagle Eye.

In response to question #2 above, Eagle Eye dealers earn RMR on every project. We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us. Much the same way that a DVR or camera is sold. (but just to be clear, we don't go through distribution.)

Thanks!

Ivideon does something similar and as far as I know they pay back to a dealer, while users pay to Ivideon.

they pay back to a dealer

I don't know how Ivideon does this, but as a general practice, integrators do not like this because it means the manufacturer has the billing / customer relationship, where integrators typically see this as their role, ergo how OpenEye, Eagle Eye, and most others I can think of do it.

Understood. But if the manufacturer does not have billing relations with customers, it means that dealer has to manage payment process for each customer and discontinue service if not paid. A lot of things to care about ... is not it?

wonder how eagle eye handles it.


wonder how eagle eye handles it.

Well then, look 3 comment above :)

Eagle Eye states:

We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us.

Either the manufacturer needs to pay the integrator or the integrator needs to pay the manufacturer but since integrators tend to really really care about this, the model is typically integrator gets paid by customer, then pays manufacturer.

It is a lot to manage, and I'm not sure there is a 100% preferred approach to this. I spent a LOT of time on this topic while at VideoIQ when we were in the process of developing a cloud service that we hoped to bill for eventually. I spoke with about 50 different integrators on how to handle it.

Integrators that had either a background in selling alarms (or other RMR services), or the more modern ones with automated billing systems preferred the approach where they billed customers directly, and paid their own service invoices separately (obviously keeping the markup/difference as their profits).

Integrators (even larger ones I spoke with) that did not do a lot of RMR, or were not setup to handle a large volume of accounts receivable processing were quite fine with just having us bill users directly and give them what would effectively be a monthly commission. One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Nobody (that I recall) preferred a method where VideoIQ had a direct, branded, relationship with the end user for billing.

For the integrators to manage this it also meant that we needed to have a billing/account management dashboard. I think almost as much effort went into building a billing/tracking backend as building the actual user-facing part of the product.

One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Apologies for slightly off topic, but quickly do 3-party rmr monitoring services do this for every integrator company that they service, with potentially hundreds of logos and company names?

Is that why they just answer "Central Station?"

Thanks a lot !!!

Ivideon can take payments from user and then pay back to a dealer, and there is also scheme when dealer take payments and pay back to Ivideon. 

Read this IPVM report for free.

This article is part of IPVM's 6,534 reports, 880 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now

Related Reports

OpenEye Presents Cloud Integration For Remote Alarm Monitoring on Apr 29, 2020
OpenEye presented its cloud-to-cloud integrations designed for remote alarm...
SimpliSafe Business Security Launched Examined on Sep 22, 2020
SimpliSafe has launched "SimpliSafe Business Security" that the company...
IPVM Editorial Staff on Aug 01, 2020
IPVM has the largest and most experienced editorial team covering video...
SenseB4 Presents Cloud Network Device Monitoring on Jun 09, 2020
SenseB4 presented its cybersecurity and network health monitoring products at...
NetApp Presents Hybrid Cloud Video Archive on May 11, 2020
NetApp presented its hybrid S3 cloud video archive at the April 2020 IPVM New...
Camera Course Summer 2020 - Last Chance on Jul 18, 2020
This is your last chance to register for the Summer 2020 Camera Course. This...
Milestone Presents XProtect On AWS on May 04, 2020
Milestone presented its XProtect on AWS offering at the April 2020 IPVM New...
Startup Videoloft Presents Cloud Storage on May 27, 2020
Videoloft presented offsite cloud storage at the May 2020 IPVM Startups...
Wyze Fails To Deliver Own On-Board Analytics, Launches Novel Name Your Own Price Service on Jul 24, 2020
While Wyze failed to deliver their own onboard analytics to replace the...
IPVM For PR / Marketing People on Apr 29, 2020
Since IPVM does not accept advertising nor sponsorships, etc., PR / marketing...
These Florida Real Estate Agents Are Now Selling "SafeCheck USA" Temperature Detectors on Jul 09, 2020
The "Kakon Brothers", William and Nathan, are self-described "south Florida...
PDQ Presents Cloud Mobile Access Smart Locks on May 04, 2020
PDQ presented its mobile, wireless access system 'pdqSmart' at the April 2020...
IPConfigure Presents Orchid Fusion VSaaS on Apr 30, 2020
IPConfigure presented Orchid Fusion VSaaS at the April 2020 IPVM New Products...
Openpath Raises $36 Million on Jul 16, 2020
Openpath has raised $36 million as 2020 has become a boom year for access...
Camio Presents Coronavirus Social Distancing Analytics on Apr 20, 2020
Camio presented its social distancing analytics for responding to coronavirus...

Recent Reports

OnTech Smart Services Partners With Google and Amazon To Compete With Integrators on Sep 25, 2020
A pain point for many homeowners to use consumer security and surveillance is...
The Future of Metalens For Video Surveillance Cameras - MIT / UMass / Immervision on Sep 25, 2020
Panoramic cameras using 'fisheye' lens have become commonplace in video...
Hikvision Sues Over Brazilian Airport Loss on Sep 24, 2020
Hikvision was excluded from a Brazilian airport project because it is owned...
China General Chamber of Commerce Calls Out US Politics on Sep 24, 2020
While US-China relations are at an all-time low, optimism about relations...
Verkada Disruptive Embedded Live Help on Sep 24, 2020
Call up your integrator? Have someone come by the next day? Verkada is...
IP Networking Course Fall 2020 - Last Chance - Register Now on Sep 23, 2020
Today is the last chance to register for the only IP networking course...
Drain Wire For Access Control Reader Tutorial on Sep 23, 2020
An easy-to-miss cabling specification plays a key role in access control, yet...
Norway Council of Ethics Finds Hikvision Human Rights Abuses "Ongoing" on Sep 23, 2020
Hikvision's involvement in "serious human rights abuse" in Xinjiang is...
IPVM Camera Calculator User Manual / Guide on Sep 23, 2020
Learn how to use the IPVM Camera Calculator (updated for Version 3.1). The...
Installation Course Fall 2020 - Save $50 - Last Chance on Sep 22, 2020
This is a unique installation course in a market where little practical...
SimpliSafe Business Security Launched Examined on Sep 22, 2020
SimpliSafe has launched "SimpliSafe Business Security" that the company...
FLIR CEO: Many New Fever Entrants "Making Claims That The Science Just Won't Support" on Sep 22, 2020
FLIR's CEO joins a growing number calling out risks with fever / screening...
China Bems Temperature Measurement Terminal Tested on Sep 22, 2020
Guangzhou Bems (brand Benshi) is the manufacturer behind temperature...
Axis Exports To China Police Criticized By Amnesty International on Sep 21, 2020
Axis Communications and other EU surveillance providers are under fire from...
Milestone XProtect on AWS Tested on Sep 21, 2020
Milestone finally launched multiple cloud solutions in 2020, taking a...