OpenEye Launches Own Cloud VMS

By: Brian Karas, Published on Sep 07, 2016

OpenEye has been shipping security recording solutions since 2001, yet has remained mostly behind the scenes, OEMing their solution to more recognized brands.

Now, OpenEye has released a new platform that leverages cloud connectivity and is shifting to selling under their own brand.

Rick Sheppard [link no longer available], CEO and Founder of OpenEye, spoke with IPVM about the new direction the company is taking.

********** **** ******** ******** ********* solutions ***** ****, *** has ******** ****** ****** the ******, ****** ***** solution ** **** ********** brands.

***, ******* *** ******** a *** ******** **** leverages ***** ************ *** is ******** ** ******* under ***** *** *****.

**** ******** [**** ** longer *********], *** *** Founder ** *******, ***** with **** ***** *** new ********* *** ******* is ******.

[***************]

OpenEye **********

******* ** ********* **** with ** ******** *********. The ******* *** ******* by * ***** ** Gonzaga ********** ******** *** *** grown *********** **** ****. Based **** *******, ** the ******* ******* ~*** employees, **** **% ** those ** ***********.

*** ****-*** ******* *** a ******-***** ********* ****** that **** ******** ***'* from * ****** ******* and ***** ** ***** companies (****** ***** ** include *********). **** ******** made ** **** ********* for ******* ** ***** ** building ***** *********** ********** and ******* *** **** to **** ***** *********** in *****/*********. ** * result *** ******* ****, but ******** ********** ******* under ***** *** *****.

*** ******* *** ***** some ***-** ******** ****** their ***'* *** **** the *****, *** ** 2012 began ** ******* ***** own *** ******** **-*****. This ** **** ****** their ******* *****-******* ***.

New ***** ** *****

******* *** ******** ** *** ***** *** product. Users ***** **** * "traditional" ***** **** * local ********, ** ** not ******** ** ** a ****** ********, *** more ** * *********** management ******** **** * web-based ** *** *********. OpenEye **** **** **** this ******** ******** * more ********* *** ****** to ****** ******** *** users.

**** ******** *** ****** out ** ***** ** a **** ******** ** August ****, *** *** released ** * ******* 1.0 ******* ** **** 2016.

Channel ******** *** ********

******* ** ******* **** new *** ******* ***** their *** *****, ******* certified ******** ***********. ************* involves ********** * ********* and ***** ******** ******, along **** ********* ******* sales *****. *** ******* says **** **** ******** doing * *****-***** ******* for **** ***** *********, but ********* **** ** sell *** ****** ******* to ***** *****.

Sales **** ***********

********* ***** *** * outside ***** ****** *** 3 **'*, ******* **** they **** ** *** additional people ** *** ***** team ** ****. ****** hires ******* **** ********* [**** no ****** *********] **** *****, and **-********* ***-*** ******* for ********** **** ***** [**** no ****** *********].

Supports ******** ****** ******

******* ************ ***** ***** *** brand, *** **** **** are more ******* ** ***** VMS. ********* *** *** any ****** **** *** system, ** **** ** it ** ***** ********* or *** ** *********** with *** ********.

*******

***** *** *** ******* models, ** * **** traditional *****, *** ******** pays ~$** *** ****** for *** ******* *******, and **** ~$**/**** *** maintenance. ** *** ***** model, *** ******* ** ~$45 *** ****** *** year ** ** ****-**-**** basis, ** ********** *** multi-year ************ *********** ** front. **** ******* ** for ******* ******** *******, ***** ******* **** is *** **** ******* version. In **** ******** ******* scenarios *** ******** **** purchase *** **-**** ******** for *** ******** ** they ***** **** ******* VMSes.

Compared ** ********

***** *** *** ****** a **** ****** ** attention ** *** *** market ** *************** **** the ***** (******** *** ***** *** Tested). ******* ** ******* ********** to ********'* ***** ********** only *** *******. ***** ******** ** more ******* ** ********** the ***** *** ******* and ********, ******* ** taking * **** ************ approach, ******* ******* ****** local *** ***** *** cloud **** *** ************ and ********** ********.

Cloud *** ****** *******

** **** *******, ******** bandwidth ** ***** ******, slow, **********, ** * combination *******, ****** ** difficult ** ***** * cost-effective ***** ********* ******** that *** ***** ** a **** ******* ** verticals. ** **** ******, OpenEye *** * ***** approach, ******* ******* **-**** minimizes ****** ** ******** bandwidth, ******* ***** *** user ************** *** ***** management ********* ** ******* OpenEye's ***** *******, ********* suffering ** ******** ****** may **** *** ****** limited ** ********.

*** ******* ********* *** OpenEye *** ** ****** gaining ****** *********, **** ****** *** *** ******* ** *** ******, *** the ******** ** **** market ***** ** ** a *** *** *****, launching * *** ***** and ******* **** ********* can ** ***********. *******, if ******* ** **********, much ** ***** ************* could ** ********** ** other *** ******* ** customers ****** **** ******** to *** **********.

*******, ***** *** ************ of **** ******** **** / *********** ***** (**** Exacq, *********, ************), ** do *** *********** ******* for ***** *********** *** options. **** *** ** an **** ***** ******* can ******.

Comments (10)

Undisclosed Manufacturer #1

09/07/16 05:41pm

1) How OpenEye deals with existing/traditional channels? Does it compete with itself?

2) what's the integrator's motivation to sell EgleEye? Does EgleEye pay back RMR to integrators?

3) how is it going so far?

Hans Kahler

Eagle Eye Networks
In reply to Undisclosed Manufacturer #1 | 09/07/16 07:17pm

I work for Eagle Eye.

In response to question #2 above, Eagle Eye dealers earn RMR on every project. We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us. Much the same way that a DVR or camera is sold. (but just to be clear, we don't go through distribution.)

Undisclosed Manufacturer #1

In reply to Hans Kahler | 09/08/16 09:24am

Thanks!

Ivideon does something similar and as far as I know they pay back to a dealer, while users pay to Ivideon.

John Honovich

IPVM | In reply to Undisclosed Manufacturer #1 | 09/08/16 11:37am

they pay back to a dealer

I don't know how Ivideon does this, but as a general practice, integrators do not like this because it means the manufacturer has the billing / customer relationship, where integrators typically see this as their role, ergo how OpenEye, Eagle Eye, and most others I can think of do it.

Undisclosed Manufacturer #1

In reply to John Honovich | 09/08/16 12:04pm

Understood. But if the manufacturer does not have billing relations with customers, it means that dealer has to manage payment process for each customer and discontinue service if not paid. A lot of things to care about ... is not it?

wonder how eagle eye handles it.

John Honovich

IPVM | In reply to Undisclosed Manufacturer #1 | 09/08/16 12:07pm

wonder how eagle eye handles it.

Well then, look 3 comment above :)

Eagle Eye states:

We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us.

Either the manufacturer needs to pay the integrator or the integrator needs to pay the manufacturer but since integrators tend to really really care about this, the model is typically integrator gets paid by customer, then pays manufacturer.

Brian Karas

IPVM | In reply to Undisclosed Manufacturer #1 | 09/08/16 12:27pm

It is a lot to manage, and I'm not sure there is a 100% preferred approach to this. I spent a LOT of time on this topic while at VideoIQ when we were in the process of developing a cloud service that we hoped to bill for eventually. I spoke with about 50 different integrators on how to handle it.

Integrators that had either a background in selling alarms (or other RMR services), or the more modern ones with automated billing systems preferred the approach where they billed customers directly, and paid their own service invoices separately (obviously keeping the markup/difference as their profits).

Integrators (even larger ones I spoke with) that did not do a lot of RMR, or were not setup to handle a large volume of accounts receivable processing were quite fine with just having us bill users directly and give them what would effectively be a monthly commission. One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Nobody (that I recall) preferred a method where VideoIQ had a direct, branded, relationship with the end user for billing.

For the integrators to manage this it also meant that we needed to have a billing/account management dashboard. I think almost as much effort went into building a billing/tracking backend as building the actual user-facing part of the product.

Undisclosed #2

In reply to Brian Karas | 09/08/16 03:50pm

One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Apologies for slightly off topic, but quickly do 3-party rmr monitoring services do this for every integrator company that they service, with potentially hundreds of logos and company names?

Is that why they just answer "Central Station?"

Undisclosed Manufacturer #1

In reply to Brian Karas | 09/08/16 04:59pm

Thanks a lot !!!

Vladimir Eremeev

In reply to John Honovich | 08/17/18 02:18pm

Ivideon can take payments from user and then pay back to a dealer, and there is also scheme when dealer take payments and pay back to Ivideon.

Read this IPVM report for free.

This article is part of IPVM's 6,367 reports, 855 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Related Reports

Genetec Security Center 5.9 Release Examined on Feb 06, 2020

Genetec released the next major version of Security Center, less than a year after version 5.8. This also follows no Genetec major releases in...

Disruptor Wyze Releases Undisruptive Smartlock on Dec 06, 2019

While Wyze has disrupted the consumer IP camera market with ~$20 cameras, its entrance into smart locks is entirely undisruptive. We have...

RaySharp Revealed - Major China OEM For Western Consumer Video Surveillance on Jul 02, 2019

RaySharp is mostly unknown, even among people in the video surveillance industry, though it is a major supplier of OEM surveillance equipment such...

Axis Supports HD Analog on Apr 15, 2019

In 2017, Axis declared 'Everything is IP': Now, in 2019, Axis has released support for HD analog, with their new encoders. Why the change?...

Eagle Eye Favorability Results 2019 on Mar 21, 2019

Eagle Eye has been the biggest spender in the cloud VMS market including (via their owner) acquiring Brivo for $50 million and CameraManager from...

ISS VMS / Video Analytics Company Profile on Aug 16, 2018

Who is ISS? In the past few months, they had one of the craziest ISC West promo items in years. Then, they hired industry veteran and ex-Dahua...

Snap Surveillance Profile on Jun 26, 2018

There are not a lot of video surveillance companies that survive 9 years with only one feature that makes their product stand out. In the case of...

OpenEye Apex VMS Tested on Jun 26, 2018

OpenEye is a US company, founded nearly 20 years ago. In the past few years, OpenEye has been one of a few VMS providers that have pivoted to being...

Law Breaking Longse Enters USA on Nov 22, 2017

Longse has established itself as world class, at least in spamming the industry, ripping off Milestone and Video Insight as well as Hikvision. But...

CPSE 2017 Highlights on Nov 01, 2017

CPSE 2017, the largest security-oriented exhibition, held in China, has wrapped up. Inside we cover some top trends from the show,...

Most Recent Industry Reports

Verkada: "IPVM Should Never Be Your Source of News" on Jul 02, 2020

Verkada was unhappy with IPVM's recent coverage declaring that reading IPVM is 'not a good look' and that 'IPVM should never be your source of...

Vintra Presents FulcrumAI Face Recognition on Jul 02, 2020

Vintra presented its FulcrumAI face recognition and mask detection offering at the May 2020 IPVM Startups show. Inside this report: A...

Uniview Wrist Temperature Reader Tested on Jul 02, 2020

Uniview is promoting measuring wrist temperatures whereas most others are just offering forehead or inner canthus measurements. But how well does...

Dahua USA Admits Thermal Solutions "Qualify As Medical Devices" on Jul 02, 2020

Dahua USA has issued a press release admitting a controversial point in the industry but an obvious one to the US FDA, that the thermal temperature...