OpenEye Launches Own Cloud VMS

By: Brian Karas, Published on Sep 07, 2016

OpenEye has been shipping security recording solutions since 2001, yet has remained mostly behind the scenes, OEMing their solution to more recognized brands.

Now, OpenEye has released a new platform that leverages cloud connectivity and is shifting to selling under their own brand.

Rick Sheppard, CEO and Founder of OpenEye, spoke with IPVM about the new direction the company is taking.

********** **** ******** ******** recording ********* ***** ****, yet *** ******** ****** behind *** ******, ****** their ******** ** **** recognized ******.

***, ******* *** ******** a *** ******** **** leverages ***** ************ *** is ******** ** ******* under ***** *** *****.

**** ********, *** *** ******* of *******, ***** **** IPVM ***** *** *** direction *** ******* ** taking.

[***************]

OpenEye **********

******* ** ********* **** with ** ******** *********. The ******* *** ******* by * ***** ** Gonzaga ********** ******** *** has ***** *********** **** time. ***** **** *******, WA *** ******* ******* ~125 *********, **** **% of ***** ** ***********.

*** ****-*** ******* *** a ******-***** ********* ****** that **** ******** ***'* from * ****** ******* and ***** ** ***** companies (****** ***** ** include *********). **** ******** made ** **** ********* for ******* ** ***** on ******** ***** *********** department *** ******* *** need ** **** ***** investments ** *****/*********. ** a ****** *** ******* grew, *** ******** ********** unknown ***** ***** *** brand.

*** ******* *** ***** some ***-** ******** ****** their ***'* *** **** the *****, *** ** 2012 ***** ** ******* their *** *** ******** in-house. **** ** **** became ***** ******* *****-******* VMS.

New ***** ** *****

******* *** ********** *** ***** *** product. ***** ***** **** a "***********" ***** **** a ***** ********, ** is *** ******** ** be * ****** ********, but **** ** * centralized ********** ******** **** a ***-***** ** *** operators. ******* **** **** feel **** ******** ******** a **** ********* *** easier ** ****** ******** for *****.

**** ******** *** ****** out ** ***** ** a **** ******** ** August ****, *** *** released ** * ******* 1.0 ******* ** **** 2016.

Channel ******** *** ********

******* ** ******* **** new *** ******* ***** their *** *****, ******* certified ******** ***********. ************* involves ********** * ********* and ***** ******** ******, along **** ********* ******* sales *****. *** ******* says **** **** ******** doing * *****-***** ******* for **** ***** *********, but ********* **** ** sell *** ****** ******* to ***** *****.

Sales **** ***********

********* ***** *** * outside ***** ****** *** 3 **'*, ******* **** they **** ** *** additional ****** ** *** sales **** ** ****. Recent ***** *********** ************* *****, *** **-********* biz-dev ******* *** ************** *****.

Supports ******** ****** ******

******* ************ ***** ***** *** brand, *** **** **** are **** ******* ** their ***. ********* *** use *** ****** **** the ******, ** **** as ** ** ***** compliant ** *** ** integration **** *** ********.

*******

***** *** *** ******* models, ** * **** traditional *****, *** ******** pays ~$** *** ****** for *** ******* *******, and **** ~$**/**** *** maintenance. ** *** ***** model, *** ******* ** ~$45 *** ****** *** year ** ** ****-**-**** basis, ** ********** *** multi-year ************ *********** ** front. **** ******* ** for ******* ***************, ***** ******* **** is *** **** ******* version. ** **** ******** license ********* *** ******** must ******** *** **-**** hardware *** *** ******** as **** ***** **** typical *****.

Compared ** ********

***** *** *** ****** a **** ****** ** attention ** *** *** market ** *************** **** the ***** (******** *** ***** *** Tested). ******* ** ******* comparable ** ********'* ***** management ******* *******. ***** ******** ** more ******* ** ********** the ***** *** ******* and ********, ******* ** taking * **** ************ approach, ******* ******* ****** local *** ***** *** cloud **** *** ************ and ********** ********.

Cloud *** ****** *******

** **** *******, ******** bandwidth ** ***** ******, slow, **********, ** * combination *******, ****** ** difficult ** ***** * cost-effective ***** ********* ******** that *** ***** ** a **** ******* ** verticals. ** **** ******, OpenEye *** * ***** approach, ******* ******* **-**** minimizes ****** ** ******** bandwidth, ******* ***** *** user ************** *** ***** management ********* ** ******* OpenEye's ***** *******, ********* suffering ** ******** ****** may **** *** ****** limited ** ********.

*** ******* ********* *** OpenEye *** ** ****** gaining ****** *********, ********** *** *** ********* *** ******, *** the ******** ** **** market ***** ** ** a *** *** *****, launching * *** ***** and ******* **** ********* can ** ***********. *******, if ******* ** **********, much ** ***** ************* could ** ********** ** other *** ******* ** customers ****** **** ******** to *** **********.

*******, ***** *** ************ of **** ******** **** / *********** ***** (**** Exacq, *********, ************), ** do *** *********** ******* for ***** *********** *** options. **** *** ** an **** ***** ******* can ******.

Comments (10)

1) How OpenEye deals with existing/traditional channels? Does it compete with itself?

2) what's the integrator's motivation to sell EgleEye? Does EgleEye pay back RMR to integrators?

3) how is it going so far?

I work for Eagle Eye.

In response to question #2 above, Eagle Eye dealers earn RMR on every project. We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us. Much the same way that a DVR or camera is sold. (but just to be clear, we don't go through distribution.)

Thanks!

Ivideon does something similar and as far as I know they pay back to a dealer, while users pay to Ivideon.

they pay back to a dealer

I don't know how Ivideon does this, but as a general practice, integrators do not like this because it means the manufacturer has the billing / customer relationship, where integrators typically see this as their role, ergo how OpenEye, Eagle Eye, and most others I can think of do it.

Understood. But if the manufacturer does not have billing relations with customers, it means that dealer has to manage payment process for each customer and discontinue service if not paid. A lot of things to care about ... is not it?

wonder how eagle eye handles it.

wonder how eagle eye handles it.

Well then, look 3 comment above :)

Eagle Eye states:

We don't pay it to them, rather, the end user pays the dealer, and the dealer pays us.

Either the manufacturer needs to pay the integrator or the integrator needs to pay the manufacturer but since integrators tend to really really care about this, the model is typically integrator gets paid by customer, then pays manufacturer.

It is a lot to manage, and I'm not sure there is a 100% preferred approach to this. I spent a LOT of time on this topic while at VideoIQ when we were in the process of developing a cloud service that we hoped to bill for eventually. I spoke with about 50 different integrators on how to handle it.

Integrators that had either a background in selling alarms (or other RMR services), or the more modern ones with automated billing systems preferred the approach where they billed customers directly, and paid their own service invoices separately (obviously keeping the markup/difference as their profits).

Integrators (even larger ones I spoke with) that did not do a lot of RMR, or were not setup to handle a large volume of accounts receivable processing were quite fine with just having us bill users directly and give them what would effectively be a monthly commission. One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Nobody (that I recall) preferred a method where VideoIQ had a direct, branded, relationship with the end user for billing.

For the integrators to manage this it also meant that we needed to have a billing/account management dashboard. I think almost as much effort went into building a billing/tracking backend as building the actual user-facing part of the product.

One caveat here is that the billing would be done where the customer would get a bill/invoice with the integrators name/logo, not VideoIQ's.

Apologies for slightly off topic, but quickly do 3-party rmr monitoring services do this for every integrator company that they service, with potentially hundreds of logos and company names?

Is that why they just answer "Central Station?"

Thanks a lot !!!

Ivideon can take payments from user and then pay back to a dealer, and there is also scheme when dealer take payments and pay back to Ivideon.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Vivotek Trend Micro Cyber Security Camera App Tested on Jul 22, 2019
Vivotek and Trend Micro are claiming five million blocked attacks on IP cameras, with their jointly developed app for Vivotek cameras. This new...
Avigilon ACC7 VMS Tested on Jul 22, 2019
Avigilon's Control Center 7 boldly claims it will "transform live video monitoring" with the new Focus of Attention "AI-enabled" interface. We...
History of Video Surveillance on Jul 19, 2019
The video surveillance market has changed significantly since 2000, going from VCRs to emerging into an AI cloud era.  The goal of this history...
New GDPR Guidelines for Video Surveillance Examined on Jul 18, 2019
The highest-level EU data protection authority has issued a new series of provisional video surveillance guidelines. While GDPR has been in...
Anyvision Aims For 2022 Revenue of $1 Billion on Jul 17, 2019
Only 3 video surveillance manufacturers do a billion dollars or more in annual revenue - Hikvision, Dahua, and Axis. Now, Anyvision plans to join...
ZeroEyes Gun Detection Startup on Jul 16, 2019
A gun detection video analytics startup, ZeroEyes, is being led by a group of 6 former Navy SEALs, aiming to "save lives" by using AI to assist...
Axis ARTPEC-7 P1375-E Camera Tested on Jul 12, 2019
Axis claims the new P1375-E box camera with ARTPEC-7 chip delivers "clear, sharp images in any lighting condition." But how well does it do? We...
Avigilon President Henderson Is Out on Jul 09, 2019
Avigilon's President and COO James Henderson is out, abruptly, after a remarkable ascension over the past 8 years, Motorola VP Jack Molloy has...
Bosch Integrating Sony Video Security Sales And Marketing Team on Jul 03, 2019
What is the future of Sony in video surveillance? In 2016, Bosch and Sony announced an atypical 'partnership'. Now, Bosch tells IPVM that they...
Network Optix / Hanwha Cloud Access Tested on Jul 02, 2019
Remote cloud access is becoming a bigger differentiator, as cybersecurity issues underscore the problems of port forwarding and many integrators...

Most Recent Industry Reports

Responsibility Split Selecting Locks - Statistics on Jul 22, 2019
A heated access debate surrounds who should pick and install the locks. While responsible for selecting the control systems, integrators often...
Vivotek Trend Micro Cyber Security Camera App Tested on Jul 22, 2019
Vivotek and Trend Micro are claiming five million blocked attacks on IP cameras, with their jointly developed app for Vivotek cameras. This new...
Avigilon ACC7 VMS Tested on Jul 22, 2019
Avigilon's Control Center 7 boldly claims it will "transform live video monitoring" with the new Focus of Attention "AI-enabled" interface. We...
History of Video Surveillance on Jul 19, 2019
The video surveillance market has changed significantly since 2000, going from VCRs to emerging into an AI cloud era.  The goal of this history...
Mobile Access Usage Statistics 2019 on Jul 18, 2019
The ability to use mobile phones as access credentials is one of the biggest trends in a market that historically has been slow in adopting new...
New GDPR Guidelines for Video Surveillance Examined on Jul 18, 2019
The highest-level EU data protection authority has issued a new series of provisional video surveillance guidelines. While GDPR has been in...
Wyze AI Analytics Tested - Beats Axis and Hikvision on Jul 17, 2019
$20 camera disruptor Wyze has released free person detection deep learning analytics to all of their users, claiming users will "Only get notified...
Anyvision Aims For 2022 Revenue of $1 Billion on Jul 17, 2019
Only 3 video surveillance manufacturers do a billion dollars or more in annual revenue - Hikvision, Dahua, and Axis. Now, Anyvision plans to join...
HD Analog vs IP Guide on Jul 16, 2019
For years, HD resolution and single cable signal/power were IP camera advantages, with analog cameras limited to much lower resolution and...
How To Troubleshoot Wiegand Reader Problems - Inverted Wiring on Jul 16, 2019
Wiegand is the dominant method of connecting access readers, but problems can arise for installers. In fact, one of the most difficult reader...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact