OnSSI Rebuts Milestone 'False Claims'

By: John Honovich, Published on Nov 16, 2015

The war rages.

Milestone's 'free' takeover of OnSSI accounts is, unsurprisingly, causing OnSSI to push back. And the former #1 Milestone partner is pulling no punches, charging Milestone with making false claims.

In this note, we examine the counterpoints of each side.

*** *** *****.

*********'* '****' ******** ** OnSSI **********, **************, ******* ***** to **** ****. *** the ****** #* ********* partner ** ******* ** punches, ******** ********* **** ****** false ******.

** **** ****, ** examine *** ************* ** each ****.

[***************]

********

** *****, ********* **** give **** ******** ******** to ***** ***** ***** that **** * ******* maintenance / ******* ****. If *** ***** **** does *** **** ***, all **** **** ** do ** *** *** 2 ***** ** *********** / *******, ***** ** 60% ** **** **** normal ********* ******* **** the ***** ******** ********. By *** ********, **** is ** ********** ****.

False ******

***** ******** "***** ******** that *********** ****** ** fair *** ******." *********, according ** **** ** not, ** **** **** in ***** "***'* **** **** ** False ******" ********, ********* *** Milestone ***** / **** (get ** '****'?)

***** ***** ********

*** **** ******* ******** / ***** ** **** OnSSI ** ******** ******** for **** *** ****'* maintenance **** (***** **** call ***********) **** *** systems **** *** *** of **** *** *****, noting:

"** ***** ********* ***’* have * ******* *********** software ******* ****, **** can ******** * ***-**** StayCURRENT **** *** ******* their ****, ****** *** camera ******** ** *** Ocularis * ***** ** their ******. "

**** ** * *********** cost ********* / ******* compared ** ********** ******** of ****** ** *** new ******** *** **** expensive **** *********'* *****. On *** ***** ****, this ** *** * false ***** ** *********, just * ***** ***** ***** by *****. (**** ** the ****** ********!)

**********

*** **** ****** '***** claim' ** ********* ** this: "** **** ** ***** you * ***-**** **** that *** ***************, ********* *********". ***** ******* ** this *** ********** **. The **** '********' ** hard ** ****** ***********, minimally, ** ******** * completely *** **** *********. Whether ** *** ********* is ****** ***** **** OnSSI, * *** ********* is * *** ********* and ** **** ******* training *** ****** ********* some ****** ** **********.

************

***** **** ******* ** Milestone ********* ***** *** ******** to OnSSI's, ********* ******** *** differences ******* *** ***. OnSSI **** ********* ****** their ******** *** '*************' to ***** ****, ***** Milestone **** *** **** 'alternative'. ***** ********* **** 'alternative', ** ***** **** is **** ** *** word *********** **** *** imply *** **** *****, just ********* **** ** similar.

********

*** **** ***** ******** from **** **** *** forth ** **** ******* side ** ******* **** and ***** ** ******* hostility ****** ****.

The ******** *****

**** ********* ****** ** selling ******** ********. **** companies *** ******** ***** prices ** * ******, lose / **** ******. Even *** ****** *** gets *** **** ********* will ***** **** **** with *** ***** **** prices *** *** **** profits, ** ***** *** any ******* ** ** made ** ***.

***** ** ***** ** both *****. ***** *** reckless ** **** ********* (OnSSI **** ** *** their ****). ********* ** reckless ** ******* **** such ******* ***** *****. Ultimately, ** ******* *********, as * ***** **********, has ** ********* *** it ** *** ******* for ******.

Comments (13)

Undisclosed #1

11/16/15 05:30pm

...but it is not healthy for anyone.

Except maybe the end-users?

John Honovich

IPVM | In reply to Undisclosed #1 | 11/16/15 07:38pm

Healthy for end users is when companies develop new technology or methods that actually lowers cost, not when companies cut costs in a frantic race to the bottom. I do think there are some short term benefits for end users but if companies cannot make money, it means they likely will scale back other things like new development or support.

Undisclosed Manufacturer #3

In reply to John Honovich | 11/17/15 01:06am

While your statement is true, Milestone has no downside on this one. They've already been getting a low percentage (about 30-35% of MSRP probably) from their cut on these OnSSI customers, which weren't going to move over. This move means Milestone keeps getting paid on them instead of losing this revenue. If they do nothing, they lose the lower revenue that they were already getting before.

OnSSI on the other had has two choices -- either lower their prices to simply keep these customers (though their margins are higher now that they no longer pay Milestone), or lose them altogether.

In the end, both were already used to lower margins for these users and have the ability to capture a higher margin or lose it, so really, what is the risk of this behavior? Surely, neither will make this offer to new users that are either greenfield or users of other software platforms, so it really is just a race to KEEP these customers rather than see that revenue disappear.

To me, it seems like the right move, though I do agree that it's annoying for the rest of the industry to see it happen.

John Honovich

IPVM | In reply to Undisclosed Manufacturer #3 | 11/17/15 01:18am

"This move means Milestone keeps getting paid on them instead of losing this revenue. If they do nothing, they lose the lower revenue that they were already getting before."

And in exchange, Milestone now needs to incur additional sales and support costs that did not exist when they OEMed through OnSSI. So, at best, revenue is neutral, but costs are much higher. It might look steady top line but will be worse bottom line.

"both were already used to lower margins for these users and have the ability to capture a higher margin or lose it, so really, what is the risk of this behavior"

The risk is that OnSSI just bought Seetec and their unit revenues will be higher now but they have (1) the cost of Seetec (whether its debt financing or new equity) and (2) the now ongoing Seetec development operational costs to pay. So, yes, they having savings from eliminating Milestone but now they have costs for paying for Seetec.

Undisclosed Manufacturer #3

In reply to John Honovich | 11/17/15 01:42am

To your Milestone point, I'm willing to bet that Milestone already provided a certain level of tech support to OnSSI, so that might not be as much of a cost as you might think. And it's probably safe to assume that a decent percentage of those systems don't / won't need any real significant tech support, if any at all.

I do agree with your OnSSI point, though if the choice is lower price to keep customer or higher price to lose customer, I'd guess that they're willing to take every dollar they can get their hands on.

Good points on both, though...didn't really consider either of them.

Undisclosed #1

In reply to John Honovich | 11/17/15 05:34am

Milestone now needs to incur additional sales and support costs that did not exist when they OEMed through OnSSI. So, at best, revenue is neutral, but costs are much higher.

How is revenue at best, neutral?

They had to split the revenue with ONSSI before, now they don't.

John Honovich

IPVM | In reply to Undisclosed #1 | 11/17/15 11:47am

So before the breakup, OnSSI sold VMS licenses for 100 units (just call it units to show the trend). OnSSI paid 30 - 50 units (roughly, don't know, just guessing) to Milestone.

Now OnSSI is selling VMS licenses for 20 - 40 units (because Milestone is giving VMS licenses to their customers for free or at huge discounts). So costs are down (i.e. payments to Milestone) but revenue is down as much or more. Yes/no?

Undisclosed #1

In reply to John Honovich | 11/17/15 03:36pm

One thing that you're overlooking is that Milestone only gives free product for the life of your ONSSI SUP, assuming a natural distribution, we would expect 1/12 of the one year SUPs to expire in the first month, and 50% of them in 6 months.

When they expire and renew, Milestone now captures ALL the revenue that they used to split.

You can argue about the aging, or that not everyone will continue, but still this is added revenue.

John Honovich

IPVM | In reply to Undisclosed #1 | 11/17/15 03:43pm

"this is added revenue."

Low bar to set.

"When they expire and renew, Milestone now captures ALL the revenue that they used to split."

If that is such a fantastic business plan, why does not Milestone do it for everyone? Milestone is giving them brand new software. How many are going to be motivated to pay a premium when they just got new stuff for free?

I get that Milestone sees potential in future upgrades, expansions, maybe someone makes a mistake and adds a Husky appliance, etc. Basically what you are saying is this is a loss leader. Hopefully they make it up later.

Undisclosed End User #2

11/16/15 06:00pm

Honestly - why are you even giving OnSSI the time of day in this - they need to learn that business is, to quote Hobbes, "Nasty, Brutish and Short". They are the prey in this cycle. The horror stories associated with their upgrades to 5.1 have been the thing of legend. Milestone saw an opportunity to turn customers to their product. Even if there was a small "fudge" on the upgrade path, in the end the Customers win. Additionally, if I were a customer, I'd want the company that was well financed, backed and had the technical means to survive the VMS wars. As far as I'm concerned, that's Milestone.

Just my two-bits.

Undisclosed #4

In reply to Undisclosed End User #2 | 11/17/15 02:54pm

"The horror stories associated with their upgrades to 5.1 have been the thing of legend."

Really? I had not heard of this legend.

Aside from the above hyperbole from someone obviously from the other camp, can any OnSSI dealers give us a real account of what they've experienced during the transition to the new recorder platform?

Sal Visone

DWG | IPVMU Certified | 11/23/15 08:23pm

Where are they pulling the Milestone claims from?

John Honovich

IPVM | In reply to Sal Visone | 11/23/15 10:56pm

Milestone's An Offer Like No Other

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Most Recent Industry Reports

Wyze Disruptive AI Analytics Tested on Jul 17, 2019
$20 camera disruptor Wyze has released free person detection deep learning analytics to all of their users, claiming users will "Only get notified...
Anyvision Aims For 2022 Revenue of $1 Billion on Jul 17, 2019
Only 3 video surveillance manufacturers do a billion dollars or more in annual revenue - Hikvision, Dahua, and Axis. Now, Anyvision plans to join...
HD Analog vs IP Guide on Jul 16, 2019
For years, HD resolution and single cable signal/power were IP camera advantages, with analog cameras limited to much lower resolution and...
How To Troubleshoot Wiegand Reader Problems - Inverted Wiring on Jul 16, 2019
Wiegand is the dominant method of connecting access readers, but problems can arise for installers. In fact, one of the most difficult reader...
ZeroEyes Gun Detection Startup on Jul 16, 2019
A gun detection video analytics startup, ZeroEyes, is being led by a group of 6 former Navy SEALs, aiming to "save lives" by using AI to assist...
Motorola Acquires Watchguard, Adds to Vigilant And Avigilon on Jul 15, 2019
2 years ago, Motorola had no position nor relevancy to video surveillance. Now, they own major video surveillance, LPR and body camera providers...
Hikvision Global News Reports Directory on Jul 15, 2019
Hikvision has received the most global news reporting of any video surveillance company, ever, ranging from the WSJ, the Financial Times, Reuters,...
Vivotek Trend Micro Cyber Security Camera App Tested on Jul 15, 2019
Vivotek and Trend Micro are claiming five million blocked attacks on IP cameras, with their jointly developed app for Vivotek cameras. This new...
Beware African 50,000 IP Camera Contract Scam on Jul 12, 2019
A “Nigerian Prince” scam for the video surveillance market is going around. You, or at least we, could be lucky enough to be the single bidder for...
Axis ARTPEC-7 P1375-E Camera Tested on Jul 12, 2019
Axis claims the new P1375-E box camera with ARTPEC-7 chip delivers "clear, sharp images in any lighting condition." But how well does it do? We...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact