Most Disrespected Big Integrators

Author: Brian Rhodes, Published on May 27, 2015

We polled a mix of security end users and integrators on which big security integrator they disrespect the most, and did they ever share their opinions. 

We asked: "What big integrator do you most dislike / disrespect, and why?"  Of more than ten different national and multinational firms mentioned, two clearly stood out - Tyco and Stanley.

In this note, we shared integrator's detailed commentary on those integrators and the three key issues they raised.

** ****** * *** ** ******** *** ***** *** *********** on ***** *** ******** ********** **** ********** *** ****, *** did **** **** ***** ***** ********. 

** *****: "**** *** ********** ** *** **** ******* / disrespect, *** ***?"  ** **** **** *** ********* ******** *** ************* ***** *********, two ******* ***** *** - **** *** *******.

** **** ****, ** ****** **********'* ******** ********** ** ***** integrators *** *** ***** *** ****** **** ******.

[***************]

The

*** **** ********** ********* *********** **** **** *** ******* ********.  Both ********* *** ****** **** *****, **** *********** ********** ******** most ****** *** ******** *********.

*** ***** ******** ********** *** **** ******** *** ******, *** to *** ****** *****:

****

*** *** **** ****** *** ****. * ********* ** *** jaded ******** *********** *** ************ *** ****** *****:

  • "****. ** ** ******** ******* **** **** ****** ***** ********** tyco *** ****** **** * ******* ** **. *** **** have ****** ** ******** **** * ***** ***** ** ****** business *****. ***** *** ******* ** *********** **** **** *****. And ******** ** ****** *********** **** ***** ********* ********."
  • "****, * ***'* **** **** ********** **** **** ** ***** surveillance *** ***** **** ***** **** ***** ********* ** ***** customers. *** ** ** *** ********* *** ****** $*,***/**** ********** in * ***** *,*** **** ********. ** ******* *** **** service *** ***** $***. **** ** ** ****** *** ******* of ****, ***** * ******* **** *** ****** *** ******* to ****** **** **** ** ***** *** *** ********** ** me ******** ****. * ***** ***** **'* *****."
  • "**** ** ******* *** ***** *** ****** **** ******* ** a *** *** **** ******* **** *** ** **** ***** IP *******. *** ****** ***** ****** ******** *** **** ******** they ******'* ****. **** **** **** * ******** ********** ***** document ***** **** **** *** ****** *********. * ******'* ******* a ***** ********** ***** ** ** ********."
  • "******: ****... ** ***** *** * *** ** *****, *** I **** * *** ** **, *** ** **** ******** I **** ******* *'* *** ********, **** **** **** **** I ** ** **** ** **********? ****... **."
  • "**** - *** *********, **** ** ********."
  • "**** / *** - ********* ** ******* ** *********** ******* and *** ********* ** ****** / ************* ** *** *** system ** ***."
  • "**** *** ********** ************. ** ********* ** *** ***** *** install ** *******. *********** ******. ***-****** ******** *******."
  • "***** *** **** ********* ** *********. **** ********** ******** *** lack ** ****** *******/*********** ***** ****; **** *** * *** that **** **** **** **** ******* *** **** ******* ******."
  • "***/**** ********** *******. *** ** *** *** **** ** ****? I ***'* **** ***** ******** * **. * **** ********* and * ****** ****** ** ***** ** ***** ** * problem."

Stanley ********** ********

*** ****** ** ** ****** ** ******** *** ****** ******** as ****. **** *** ********* ** **** ************ *****:

  • "******* ******** *********. **** ********* *** ********** * *** ******* for (**** ****** *******) **** ** **** *** **** * great ******* *** ****** ** ** **** ******."
  • "*******... ***** **** ***** ******* *** ***** ***** *** **** we **** ** ** *** ** ***** ********, *** ******* tell ** **** *** **** ******* ****** **** **** **** met *** ***** ********. ******** **** ** *************. ***** ** easy *** ***** ******* **** ****** ***********."
  • "******* ******** - **** **** ** **** * ******* ** volume **** *******. ** * ****** ********, *** ******* **** close **** ** *** ***** **********, * *********** **** ** anecdotal ******** ** ******* *** ****** **** **** *** *** dollar *** ****** *** ********."
  • "*******, **** **** ********/**** ******** *******, *** **** ******** ************ practices."
  • "*******: **** ******* ***** ** ******* ******** ******** ********* ******* they **** * **** ********* **** **** ** *** ****** to ********, ******* ******** ******* ****** *** **********, **** * focus ** ******* ******* ******* *** ******* ******* *** ******, and ****** ******* ** ** **** *** ******** ****** ** deploy **** **** ****, *** ******* ******* *** ******* ** performance."
  • "*******. ***** ** *****, ******** ** *********** *** ******."
  • "******* - **** ** *** **** **** ***'* **** ******* the ********* ********** (*** ****) *** *********** ***'* ******* **** - **** ******** *********** ******* ** ******** ******* *** *** access ** * ******** ***** ** ***** ****** ********* ***** way."
Why *** ****?
 
***** ***** *************** ****** *** ***** ***** *********** ***** *** so ********** ********.  ** ** ********** ***** **** ***:
  • **************
  • *********
  • ****** *******
**************:** *******, *** ***** ******* ******** ****** ** * ******, polished, *** ****-********* ******** *** ** **** ** *** *** ***** on *** ***** *****, **** **** *** **** *** ** the ****** ******:
  • "**** - **** **** ** *** ******** **** **** *** a *****, ****-*********** *******. **** ******* *** ******** **** *********** it ** *** **** *************, *********** ******* ******** *** ****** zero ********* ** ********** ** *** ***."
  • "**** **** **** *** ****** ******** ******* ********* *** *** volume ** **** **** *******(************** *** ****). ** *** ***** later ** ****** ***** ********."
  • "*** ******* **** ** **** *** **** ******* ****** **** have **** *** *** ***** ********. ******** **** ** *************. "
*********: ******* ******* ***** ** **** ***** **** *** ** ***, they *** *** *********** *******. *** **** ****** ** *** trouble ** ********* ********* *** *** ******** ** ******** ******:
  • "* **** ***** *********** **** **** *** *******, ** **** consistently ***** ******** ** ** ******* ***** *******!"
  • "****** *********** *** ****** ******* *** ********** ****: *** ***** is **** ***** *** **** *** ******** ** ** **** their *********** *****. *** *** ** ****** ** ***** **** you *** ** *** **** ** *** ******* ****, ****: "We *** ********* **** **** ** *********** ******* *** ******* gave ** ****** ***** ** *** ** ****** ** ***** state" ** "*** *** ***** ** ** ********** **** ***** surveillance ******* **'** ** **** **** ** *** ************". *** integrator ****** **** = ******** **** *******.."
  • "* **** *** *** ***** ***** ** **** **** ** be *** ******* *** *** ***** ***** ** ****. *** sales **** **** **** *** *** ***** ******* ** ** work ** ******** ************ **** ****. *** ***** ******* **** great, ***** ** ****** ** *** **** ****! ( ****** note ******* ****)"
  • "****'** ****** ** ****** ** ****** ******** **** ***** *****, and *** *** ***** **'** **** ***** ** **** **** them, **'* **** * ******** *** ** ****."
  • "*** * ***** ****** *** *** ****** ** *** ******. Simplex *** ************ ***** ******* *** ** **** ** ****** and ****** ******** ** * ***** *****."
****** *******: *******, *********** ***** *** ******** ********* *** ********* *****:
  • "** *** ************ **** **** ** ****** *** **** ** to ******* ******** **** ***'* **** ******* ***** * **** the **** ** **** ** ** *** ********. **** **** flat *** **** ** *** ************'* *** ******** **** **** brought *** ******** ** ***** *****. **** ** * ****** to ******* * ***** ***."
  • "******* ******** - **** **** ** **** * ******* ** volume **** *******. ** * ****** ********, *** ******* **** close **** ** ***-***** **********, * *********** **** ********* ******** to ******* *** ****** **** **** *** *** ****** *** before *** ********."
  • "******* **** ***** **** ********* ** *** ***** ******** ******* business ** **** *** *******. "
  • "** **** **** **** ** **** ** *** **** **** though ** **** ****. ********* **** ***'* * ****** ** dislike *** ********* ** ***** ** ****** ** ***** ******** are ***** *********** ******* ****** ****** **** *******'* **** ** close *** ****."

Comments (19)

*** ** *** ***** ** ** ****!

***** *** **** **** *** ** * **** **** *** was ** ***.

**** **** **** *** ** **** *** **** ******** *** a **********/************* ******** ******** *** ***-** ******* ** **** **** it ** ***** * ****-**-** ***** *******.

**** **** ***** ** **-***** *** **********/************* *********** **** ** find **** *** *** ***** ** ** ********* ****** ****** within **** ***********. *** ** *******, **** *** **********/*********** *********** and ***** ***** *** **** ****. ** **** **** ** do ** ** ***** ***** **** *** **** ******* ** its **********/************* **** ****** (********** ****** ******** ********) ******* ** Tyco **** **** *** ****** *** ** ********.

****** **** **** ** * ******* *** *** **** **** for ***!

** * ****** **** ******** **** **** **** ******** ***** of ***** ********, * ***** *** **** ** **** ** true. ***, ** **** *****'* ********, *'** ***** * ****** things ** ***** **** *****'* *********. *****, ******* *** ******* challenges ****** *** **** ** ************, ***** *** **** **** talented ***** **** **** *****, ********** ****** *** ***** *** engineering **** ** *** ******** ******** *****. **** **** *** challenges ****** **** ******, *** **** **** ** * ***** job ** ****** **** ** ***** *********, ***** **** **** with ***** ********** ********* ** **** *** *******.

****, ***** ********* ******* *** ** *********** ******* ***** **** with ***** **** *** ************. *** **** *********** *** ***** with ****** *** **** ********* **** ** **** ****** ***** normal ***** ** ******* ** ***** ** *** ****? "***'* like **? ***'* ** *** ****." ********* **** **** ** can ******** ********* ***** ******** *** *** **** ***** * sweat ** **** ***'* ******* * ***** *** ****** (**, 90, ***+ *** *****). ******* ***********, ***** ***** *** **** to ******* ** * ****** ***** *** ***** ******, **** can't ****** **** ******* **** **** ** ****. **** ***** can ** * ***** ****** *** * *** *** **** to ****** * ***'* **********.

*** ** ***, ****'** *** ***** ********. ************* **** **** because **** **** *** ******* ** ******* ** ***** ******* dealer *** **** ****** ** **** ** *** ******* *** users. *** *****, ********** ***** ******* *******, **** ** **** them *** ** ***** ****** **** **** *** *****, ***, and **** **** *** *** **** / **** **** **** with ******* *** ***** *** *****.

*****, ******...*'* ******* ** ** *** **** ****'* ********* ********. To **, **** ***** ** **** ** *** ** *** worse **** **** ** *******.

***** ********! ********** *** *** **** ********.

** ***** ** **** ** ** ******* ********** *** ** more ** * '**** ******** *******' ** ******** ** ***** *********** * ********** /********** **********.

* *** **** **** ** (*** ********) *** * **** time ****** ***** **** ***, ******* ****** ******* ******** *********** before ******* ** ****. ** *** ** * ******* **** was **'* ** *********** *** *** *** **** *** *** same.

********* ***********. * **** **** *** ***** *** **** ** is ** **** ***********.

** ** **** ** ** **** ** ****** *** ****** numbers.

* ***** ******* **** **** *** ******* *-* ******* *** badly *******. ***** * ******** ****** *** * ******* **** size. **** ** *** ***** *** **** **** **** *** have. *** ****** *** ******* *** ****** ** ** ***** your ********* **** **** ********* ******.

** *** ******* **** ** *** ****** ** **** **** are **** **** **** **** *** *** ***********.

**** ** *** **** ** ****** *******? ******** **** **** screw ** ****** **** **** ***'*?

**** *** ***** *** ******* **** **** *-* *** ** 100 ******** ***** ** ******* *****? ** ** ********** * would *** **** ****** ** ****** ** ** *** ** 100 **** *** ******* *****. *** * **** *** ******* well *** **** ******* **** ****** ** **** ******** *** we *** ***** ** ******* *** ****. **** **** ******** have * ***** ******* **** **** ***** ***** ******** *** them.

* *** ** *********** ******** **** *** ********. * ***** have ** *** **** ******** *** **** "**************" ****** **** been * ****** **** **********.

"**************:** *******, *** ***** ******* ******** ****** ** * ******, polished, *** ****-********* ******** *** ** **** ** *** *** dries ** *** ***** *****, **** **** *** **** *** to *** ****** ******"

******* ** * ******* ******* ********** *** * ****** ********** (not **** ** ****), * ***** ****** ***** ************* **** subcontractors ** ********** ***** ********* *** ********** *** **** *********** their ***** ** ***************. **** ********* ****** * ******, *** my ******** *** ***** ** *** *** ***** *** *** job. ******* ** **** *** ****** ****** *** **** **** project **********. *** ******** ***** **, * *** ** *** mentioned ****** ***** **** ***** ******* **********. ** ***** ** the ******** ***** **** *'* ******** ****.

***** *** ******* ** *** ********, ** ** ***** **** cost ***** * ***** **** ** *** ************** ********. ********** if *** *****'* *** *** *** *** ***, ***** ** little ********* ** *** ***** ******** **** *****'* ***** ** being ****.

* ***** **** **** ******* ********** ** *** ** ********** and ****** *********, *** ** *** ***** **** ** ** easier ** ***** **** *********** ** **** ****** **** '***' poor ******* **********.

*** *** *** **** ***** ***********?

**** * **** ** ***** ** ** **** , ** this ** **** ** ********** ** *** **** **** **** co. **** *****, ************ ******* ** *** *** ****** ** the **** ***. ********* , *** *** ***** *********.

**** **** ******** , **** **** **** **** * **** an ***** ****** *** ******* ** ****.

*** *** * ****** * *** , ***** **** **** it . *** ******** ******** ** ******** ******** , **** a **** *** * ****** . ***** **** *** *** about.

**** ** ***** ** ***** *********** *** ***** *** **** worked *** **** ** **** *** **** **** **** *******. ( ******* ) *** ** ** *** ** *** *******, we **** **** * ***** ** **** **** *** **** the ******

******** *** *** **** ***** *** *** **** **** **** but **** ******* **** *** ** *** ****** **** **** around ***** **** *** *** *** "******* *****". * ****** there *** ** ***** ****** ******* ** ** ************ **** of *****, ** *** **** *** ** ** ****** ******* all ** *** ********** *** *****.

*** **** ******* * **** *** *** *** ** ** get * ******* **** (****** **** ** *** ******) ****** 4hrs ** ***** ** ******* ******?

**** ** * ******** **** *** ****** * ******* ****** deplyoement ** * ***** **** **** * ****** ** ******** to **** * ***.....**** **** **** ***** ******** *** ***** National ******* ******* ***** **.

** *** * ******** ******* *** * ***** *** ******** more. * *** **** *** ****** ** ******* *********** *** they *** *** ** ******* ******** ** *** *****. ** fact * ***** ** **** ****** ******** *** ******** **** the **** ***** **** **** ** *** *******. **** *** go ******* *** ******* *** *** *** ** ********* *** are **** ** **. * ***** **** *** *** ****** was **** ***** *** ***** ***, *** ****’* **** **** that *** ***** * *****.

*** **** ****** ** ***** *** **** ** *** **** reason **** ***** ***** ******** *** ************* ************ **. ** are ****** **** ***** ****** ******* *** ** ***** ** a **** **** ******* ** ** ******** ***** **. *** has *** ***** ** ********** *** *** ******* ***** **/** systems ** *** ***** **********?

***** , ** **** *** *** *** **** **** *** bank ****, **** ***** **** **** ****.

**** *** **** **** ***** *********** ***** *** **** ******* now *** *** **** **** ***** ***** ** **** ***.

******** ******** ** ******* ***** , ****** ****** *** **** companys ** **** ****** , *** ** *** *** **** to ** **** **** **** **** ** **. ******* ****. Even ** ** ** *** *****. *** **** *** **** to ***, *******, ****** ** ******** ****.

*** **** **** ** **** ** ********** ***** ** *** get ****.

*** *** **** ** **** * **** **** *** **** pay.

** ***** **** *** ***** **** *** *** *** ** done, ** * ****** *****, *** *** **** *** **** work **** *** ** **. *** *** ****** ***** **** they **** **** ****** ***** ***** ** **** *** ** perform ******* ***.

***** ******** **** * **** ** ******** ******** *** ** thier ******* **** ***** ********* *** *******'* .

*** ***** ** *** **** ******** *** **** **** ** the ***** **** **** **.

* ***'*

****** ***** *** **** *** **** **** ** ** **** relationships ***** ** **** ***** **** *** **** **** **** and **** ***** *** ***** ****.

********** ***** ****, *******, ****** **** **** ****

* **** *** ***** ******* ** ******. **** *** ***** Edwards *** ********* *** *** *** ******** ********* **** ******** in ** **** *******. ******* ** ******, *** *** ****** hear, ** *** ****.

**** ** *** ******** * **** ***** **** ** ** pretty **** *** **** *** ***** *******. ***** *** * lot ** ******** ******, *** *** ********** *** ********** **** more ***** ***** **** ****** ** ** * **** ***. Sales **** ****, ******* **** **** **** **** **** *** National ***** ****, **** ** **** ****** *** **** *** local ***** *** ******* **.

**** ****** * ******* *** *** *** ****. * *** my **** ** ** *** **** *** * *** **, but * ***'* **** ********* *** ***** ****** *** ** thin ***. **** *** ********** ********, ****** **** ***** ****** company (***) ****, ** **** *** ******* *** **** *** see **.

**** *** ****** *** ** ******** **********, **** ** *** installtion *********** (**** ***) ****. ** ** **** * ***** number ** **** **** ** **** *** ******* *******, ** it's ********* *** #*, *** ******* ****** **** *** ** the *** *** *******. **** ***** ** *** ** **** could ****** * ****** *** *** ****** ********* *****, *** were ******. *** *** ****** ** ***** **** ***** *******, who *** ** **** *** ** ******* *** ******, ******* Chubb ***** **** *** ******, *******/*** ***, *** *** ** those *********** *** ****.

*******, **** **** * *******!

***** **** ********** ************ **** ****** *****. ** ******* ** them ** *** ****** ** **** **** ** ***** *** they *** *** ******* **********.

**** **** **** *** ********* ***** ** ** * ******** sign.

**** ***** * ********** ** ****** ** *** *** *** subscribers ** *** ** *** **** ***** ***********.

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