Mobile Access Control Usage Statistics 2020
Most smartphones can be used as access control credentials, but how frequently are they actually being used?
150+ integrators told us how often they use mobile access, when, and why. Inside this report, we examine the trends with the key reasons for and against them plus compare to other options.
Results **********
****** ****** ***** ** * ***** today, **** **% ** ********* ********* them ******/ *** ***** ** ** all:
*** **** ****** ******* ***** *** the ******* ***:
- **** ******** ******
- ******** ********** *********
- ******** ** *******
- ******-*****, **** **** *****
- ****** ******* ********
Biggest *******: **** ******
*** **** ****** ******** ********** *** mobile ****** *** ** **** ***-**** demand.
***** *** ****** *********** *** *** of *** **** ********* ***** ***** user *********** *** ****** ********* ********* when ********* ** *** ******* *** need ** ****** ** ******* ****** access, *********** ****** ** *** ******* it:
- "*% *** ******* *** *** ***** mobile *********** ** ** * ****-********* solution."
- "*%. ** ***** **** *** ** have * ******** *********** ****** *********** into ***** ******** ****** ******* ****. They *** ********* ***** *** **** error ******* ****** ** ***** *****."
- "*, ********** ***'* **** ** **** to ****** ****."
- "********* ***'* **** **** ** ***** mobile *********** *** ** *** ****."
- "****. ********* ***** ****** *** ******** tag."
- "****, ** *** ****** ** ***** reluctant ** *** *** **********"
- "****. *** * *** ****** ***."
- "****. *** ******** **** *** ****."
- "*% ********* ** *** *** ******** by *********."
- "****. ******** ****** *** *****."
- "****. ** **** *** *** *** request."
- "*%. ** ***** ** ** ** specific *** *****."
- "**** ***-***** ***'* ******* ******."
- "*, ** ****** ********"
- "*%, ****** *** ***** *** **."
- "*%. ** ** *** ********* ** my *********."
- "****...*********** ****'* ********* ******."
- "*** ******** ** *** ******* ** not ******** ****** ****** ** ** a ***********."
- "****** ** *** ********* ** **** not *** ****** ******* *** ****."
Security ********** *********
*************, ******* ******** ************ ********* **** verticals **** **********, ******** **************, *** high ******** *********** ****** *** ****** credentials *** ***** **** ******** ***** prohibiting *** ***.
- "*%. * ******** ** *** ********* are *** ***** *** ******* **********, so ***** *** ************ ** ********* employees ** *** ***** ****** *** work ********. "
- "****. ********** ******* ** *** ***** mobile ***********."
- "** ****** ******. *** ** *** high-security ******** **** *** *********. *** customers *** ********** *******."
- "***********. * ***** *** **** **** don't **** * ******** ****/*** ** still *************. ****** ********* **** ********* on **** *********** **** *** ******* to ***."
- "**% * **** ** ***** ** high ********."
- "and **** ** * ****** ** use *****."
- "****** *********** *** *** ********* ** critical **************."
- "* *******"
- "*%. *** **** ** *** *** applications."
- "* *** ** ******** ***** ** Detention"
********** ** *** '**** ******' ** convenience ** ****** *** ********* ******, some ********* **** ***** *** ***********, mismanagement, ** ****** *** ****** ** incorporate ******* ** ******** ***********.
Too ******
*** ***** ** ******, **** ***** intergrators ********* **** **** **, *** mentioned ** * ******** *** ******* more **** ******** ***********:
- "********** **** **** **%. **** ********* don't **** *** ********** ********* **** for ***** ***********. "
- "*% *** ******** ** **** ** by ******* **** **** **** ********* costs ***** **** ******* ***’* ****"
- "*% *** ******** ***** ** ***** they *** *** ***** ***"
- "**** **** *%. ************, ********* ***'* seem **** ** ***** *** ****** credential *** ** *** **** *** the **** **** (*** *** ** least) *** *** ****** ** ***** from *** ***** ** *******."
- "**** - ****** **** *** ****** cost ******** ***."
- "**%. ****** *******"
- "*% **** *** ******* ************** *** limiting ******* ** ******** ********. "
- "* *** ** ****** **** *** idea *** **** ** **** **** on *** *****."
- "***** *** **** ********, *** *** enough ************* *** *** ****."
- "****. *** ****-********* ***."
- "**% *** * ******* **** *** willing ** *** ***."
- "*%. ** **** **** *** **** demand ** ******* *** ****."
- "*** *** ***** **** ** *** for *** ********** ****"
***** ****** ***** ********** *** *********** to ******** ******* *** ***** ******** credentials *** * ***-**** ****, *********** report *** ********** ** ******* ***** ebd-customers ***.
** ***** ** *******, ********** ***** cards *** ****** ~$* - $* each ***-****, ***** ****** ********* ******* varies **** ~$*.** - $** *** year *** ****** ** *** * monthly ************ *** ** ~$* - $20 *** ******.
************, ****** ******* *** *** ** suited *** *** ************ ** *** users. *** **** ********, * ********* credential ** ********* ********, ********* ********** expense *** ******** ** ***** **********.
Mobile ******* ********
**** *********** **** **** ******** ** basic ** ***** ******* **** ** a *** ******* **** ******. **** phones ******* **** ****** **** ******** access *********** ******** ** ********* ********** fobs ** *****:
******, ******* *****, ********* *********, ******** function, *** **** *****-******* ******* *** mitigated ****** **** *****.
- "** *** ******* *** ********** **** customers *** **** ********* *** ****** credentials. ** ****** ****... ** ** a ******* *****, ** **** ** use *** *** *** ** ** easier ** ******* ** ****..."
- "***** ****** ****, *** ***** ********* regularly *** **** *** **** ** the ****."
- "*% *** ** *** **** *** virtual ***** *** **** *********** **** flat *********"
- "*****'* ********* *** ****** ********** *****, push-back **** ******* ** ******* *************. Concerns ** **** ********* ** ********"
Interest *******
****** *** *** ** ********* ***, but **** *********** ******* **** ** one **** ** ***** ****** ******* that ********* *** ***-***** **** ** know **** *****:
- "**%, *** *** ***** ** **********."
- "**** ** ***** **% ** **** I *****. ** **** ****** ****** more *** **** ******* ******. "
- "**% * *** **** ******** ** the ****** ***** ******* **'* **** and ***. "
- "**% ***** ***** * ***** ** catch **. ****** ***** **** ***'* like **, *** **** **** ***** using ****** **** ***** ** ****."
- "**** ******* *** ***** ** **** interest ******"
- "* *** ** ******** *** *** so **** ******** ******* ** ***. The *** ******** *** * *** of *******."
- "**% ** *** ******* * *** of ******** ** ****** *** ** is ** **** **-****."
- "**** ****** ***** *** **** ******** interest"
- "**%, ******** **** *** **** ****** request. "
- "**** *** **** *** ********** *** adding ****** ***********. ** *** ** dependent **** ****** *** ** ******** flexibility ** ****** *** ******* **** your ****** *******."
- "*%. ** * ***** ****, **** clients *** ****** *** **"
- "**% ******, ******* ********** **"
****** *****
********, **** *********** **** **** **** even ** ****** ** *** ********* being ****, **** *** ******* ********* and ******* **** ******* ** *** when ****** ********* ****** ** '** mobile':
- "** *** ********** *********** / ***** ID ******-******* *******, *** **** **** few ******* ***** *** ********** ** this ****. ****** ** ** *******-******** when **** ****** **** ** **** it."
- "** **** **** **% ** *** readers (*-******) ****** ***** *******, *** have *** ******* ***** *** ****** credentials ***. ** **** ** ****."
- "** **** **** ********** *** *** Bluelines ** ** **** ***** ** possible. **% *******, **** *** ****** right ***** ***-********* *** ********* **** the **** **********."
- "**% **** *********, *** *'* *** certain *** **** *** ******** ***** the ****** **********."
- "*** ****** **-** ******* ***** *****-** Bluetooth *** **** ***** * **** mobile **********. ** ******* ** ** all *** ******** *** **** ***** 25% *** ****. **** ***** ****** apps *** ****, **** ***** *** some *********** ***********."
- "** **** ** **** *** ******* that *** ******-***** ** **** *** end-user *** ****** ** ***** ****** credentials."
- "** *** * ***** ***** ********. WE **** **** ****** *****."
- "***** ******** ** ********* *% ******** where *** ******** **** ****** ***********. With **** **** ******** **% *** readers **** *** ******* ** *** mobile ***********. ** ** ****, ** are ** ***** **% ***** ******."
- "*% ***** **'** ********* ******* **** support ********, **** ** *** *** users **** ***** ********** ** ****** credentialing. ** ** ********* ** **** with **** *** ** *** ******* of ******** **** ****** **. *********** controlled *****."
- "*** ********* *** *** ***** ******* of *********** **** ******. *** ****** is * ******* *** **** ****** solution, ******** **** *** **** ********. Our ****** ******** ********* *** ** code ******* ******* ***** ****** *** which *** *** ******** ***** **** easy ** *** *** ******** ** everyone ***** **** * **********. "
Outlook: ********
** ****** ****** ****** ******* ***** to ****. *** *******, ****** ****** tied **** ************* ******** **********:
********** *** **** ****** *** ******** for *** ******, **** ******, ****, and **** ******* **** *** ~** years.
** ****** ****** ** **** ********** and **** *** *** ** *** next *** *****. *** ****** ******** is *** *** ****** *********** **** get? **** **** ****** *** *** choice, ** *** *** ** **** a *****?
Vote / ****
*** **** ******* ******* ** ******* in ****
**** **** ** *******, * *** thing ** ***** ******. **** ** you ***** **'* **********, **** **** mean * *****, ** *****, **?
**** ** *** ****** ****, ******* from ** *********** (*** ***** * manufacturer) *** ***** ****** ** *** that ********* ** **. ***** ******** for ** *** ******** ** *** technology ** * *** ************* ***** about ** *** ****** ** ** what's ********* ** **. * ******** so **** ****** ********** *** ******* miserably **** ** ******* ******* ****** over. ***** **** *** ** **** people *** **** ********** *** ******** reason. *** ***, **** ** ********* aren't ***** **, * ****** ********* they *** ****** ***** ****** ***** is ** ******* ****** *********** *** I'm ****** ** **** ******** ** the **********.
** ***** *** **** *******, ** gut **** * ***** *** ** having * *********** ****** ***** *** no ****** **** **. **** ****, I **** ***'* *** *** ******** card/fob ***** **** *** *** **** of ** ******!
*****, ** *** ***** ***** **** at ***** ****. **** ** * different ****** *******.
** **** ***'* **** *** **** experience, ****** *** **** *****, ****** it, ******** ****** ** ***** ********* or *** **** **** ** * gesture, **** *** * ******, *** then *** **** *****, ****** **** swiping * **** ** ****** *** it's ********* ****.
**'* ***** *** *** **** ***'* like ** **** ***** ***** ***. Take * **** **** ******. * lot ** ****** **** ***** ***** out ******, ********** ** *** *********** market. **** *** ***** ****** *** don't **** ** **** **** ***** out. **** *** *** **** ***** the ******, ***** ** ***** ** the ****** ** *** *** *****.
*** ******* ***** ******* ******* *** app *******. *** ******* ***** ***'* the **** ***** **'* ******* *** OS **** ******** **** *** *** in *** **** ******.
*** ******, *** *** ** *** mercy ** ***, *** ** ***** to **** *** ***-********* ****, ** determined ** *****. *** ******* *******, you *** **** * *** ** apps ******* ** *** **********, ***** is *** ******* ******* ***** **** sluggish **** *** ******.
*** **** **** *** ***'* **** to **** *** ***** ***, **'* constantly ******* * ******, ** ** looking *** * ****** ** ******* to, **** ** *** ***** ** the ******* *****. *** ******* **** shows **** **'* **** ********, ******* you *** ******* ** ****** ******** (most ****** *********) ** ********* *** close *** **** ** ** *** door, *** ***** ****** ******** *** be ******** ** * ******* ********* things. ******* ***** ** ****** * conversation **** *** ******** **** **, and **'** **** *** **** ****. Someone **** ***** ** ******** ** the ****, *** *** ********* ****** Eagle ** ******* ******** *** ******.
** *** ********** ** **** *** user **** ** "*********" ** *** phone, ** ***** ** **** *** door. ***** **** ****** *** *** user ********** ********** *********.
** **** ******** **** *** ******* you * *********, * ****** *** how **** ** ********.
* ****** *** *** **** ** enforced.
**** ** *** **** ** '********'? Do *** **** ******* ** *** end ****'* **********?
* ***** ** ***** **** *** employer ****** ***** *** ******** ** use * ***** ***** ********** ** they ***'* ****** *** *****.
**** **** ******* *** ***** ********** my *******, *** ******* ******** *** "Great, ** ***'* **** ** *** access ***** *******". **** ** *** explained **** **** ***** **** ** pay ******* **** **** **** ******* equal ** ** ******* **** **** costs, *** ******* ******* **** **** appealing. ****, **** **********/************* ******* ***** want ********* ** **** ***** ** badges, ** **** **** ** ******** card ***** ***** **** ** ** issued ******.
** **** ** *** ********** **** I **** ****, * *** ****** credentials ** ***** ********* **** ** used ** ******** **, *** ** place **, ****** *****. *** **** readers **** ** ******* *** "****** ready", ****** *** ****** *** ****** of ***** **** ******* ** *** future ** **** ****.
* ***** **** ****** *********** *** more ******** *** ******** ********* **** hospitality, ***** ***** ** **** **** over ** *****, *** ** ****** with * ***** ****** ** ****** it *****'* **** *** ********* ******** to * ******* ****. *** *** case * **** ********** ****** ** for ******** *********: *** *** ***** in ******* ** *** *** ** directly ** **** **** ******* ****** to **** ** *** ***** ****.
*************, *********** **** *** ********** ** exactly ***** ******* *** ***** **** Diamond ********** ****. **** ****, *** of *** ******* *'** ***** (*** I **** ** *******) ** ** an ******** ***** **** *** ******* lot ******* ***** ****** ****, *** they ***** **** **** ** *** it? **** ** **** ****** ***** phone?
**** **** ****** *** ***** ******** in *** **** **** ******: ***** is ** ********. *** ** ***** one *****, ******* ** ***** **'* own ***** *** **** ***'* **** with **** *****. ** *** ** though *** *** ****** ** *** to ** ** **** ** *** can ** **** ****** ************ **** to ** ****** ****** ** **** readers *** ****** ***********. * ****, some ****** ***'* ************ **** ***** that, *** **'* ** ********* ***** for ****** *** ** *** ***** to *** *** ******* ** **** scenario (**** ****** ** ** ********).
*****'* * ****** ***** ** *** sorts ** ************ ***** ******** ** the *****, *.*.:
*** ***** ******** ****** *********** *** follow? *** ***** ****** ***** **** virtually *** ****** ****** ***** ***? Who ***** * ***** *** **** a ********* *** **** ***** *****? Who ***** ** *** **** ** you **** **** *****, ***.?
** ** *****, ***** *** ********** barriers *** ****** **** ***** ** today *** * ** ******* ** hear *** **** ** *** **** would *** ** ******** ** *** next * ** ** *****.
** ** ********** ******, ** ******* get ***** ***** ** ** ***** show. ** *** ** **** ******** for ******* **** ** ********, **** as *********** ***********, ***** ***** *** convenience ******* **** ***** *** ********** barriers *** ****** **** **** ** an ****** **** ** * **** security ********** ********.
*******, **** *** ******** * ****** fee ** *** ***** ********, **'* not ****** ******* ** ***** **** up.
** **** *** **** ******* ***** mobile ***********, *** **** *******:
***** ******* *********** ***** ****** ********* car ***, ****** ****** - ******** Insider
*** **** ****** **** **** ***** their ******** *** ** * ****** while **** *** ** **** ** using ***** ********** ** **** *** door?
* *** **** ***** ** ***** exploring *** *** ** ******* *** for * ******* ****** **** ****. They **** ******* ***** ***-* ** sign ********* ** ***** *******, ** I ***** **** **** ***** ** to ******** *** ******* * *** once **** **** *** *** ***** on ***-*.
** *** **** ***** * ********* system **** ********* *******. ***** ***** seems ** ** **** ********** ** take **** ********* ** ****** *****.
**
** ** ** ************... * ***** ago ** **** ********** * *** of ** *****.. *****, ** ***** ourselves ****** ** ***** *** ** install ** *** ********* **** ** smartphones. ******** ****** ****** ** *** their **********. **** **** **** ****** and ********. ****'* **** ** *** paid ***. *** ******** ** ******* to..
* ** **** **** **** ** us *** *** ****** ** ******** the ******* ** * ******** ******** as * *******... ***** ** ** computer **** ******** *** **********, **** a **********.
**** ** ** ****** * ******* , ** ** *** *** **** offices *** ***** **************. *********** *** manufacturers/software *********, ***** ** **** ** take ** ** *** *** ******* or **** **** ** ******** ** the ********.
****** *** ********** *** *** *** your ****** ** ****.
**** ** ** ****** * ******* , ** ** *** *** **** offices *** ***** **************. *********** *** manufacturers/software *********, ***** ** **** ** take ** ** *** *** ******* or **** **** ** ******** ** the ********.
** **** **********, *** ***** ******** with '************' *********** ******** ******* ******* being ********** ** * ********* ********** network?
** * **** ******* ** **** in *** *****? * ** ********* with ****** ****** ** "**** ******** is ***** *** ****** ******" ***** frequently **** *** **** *** ****** but * ***** **** **** ******** in ***** **** *****.
**** **** ** *** ** * am *** ** *******! ***** ** normal *** **......
*** ******* ****** ****** ******** ** slow ** *** **** ********** ** terrible **** ***. **** **** ***** customers ** *** *** ***** ****** which ***'* ********** ** *** **** causing *********** ** ******* *** *** HID ****** ****** *** ** ********* unreliable *** **** ***** **** *** being ********** ** *** ********'* *** environment. **** *** **** ** ****** an ********** *** **** ******* *** which ** ***** *********** **** *** OEM's ********* *****. **** ** *** pieces ***.
*** ** **** ***** * ******* to ******?
***** *** ********, *** *** ********** at *** ****** (*** *** *********') is **** *** ****** ********** ********** positively **** *** **** ***% ** the ****. ******** ****** *****, * believe **** ** *** ******* ****** the ******** *** ********* **** ** so ***. *** "**** ******" ********** loses ** *** "**** ** *** ass ******." **** ** *** ******* want ** ***** * ********** **** with ** ****** ******** ** ********. A ********** **** **** *** **** 100% ** *** **** ** * problem **** (****** *** *** ***** committed) *** ********* ** ********.
** *** ********** ****** **** *** clients **** **** *** ********** ** a ******* **********, *** *** ***** about **** **** *** ******.
** ********* **** ******* ***'* ********, and ** ** ******** **********; ** administrative *********. **** **** ****** **** will ******* *** ******** *** ******* integrators **** ** ************** ****** ** manage ****** *****, *** ** **** not **** ** ***. ** **** have ***, **** *** ****** *** once ***** ****** ** *********** **** its ******** ** *** ******. ** top ** ****, *** *** ******** is ********* *** ***** ** ******* at ***** *% ** *** **** (even **** ***** *******, ***** ** cannot ********* ********, ** ******.....)
** **** ****** ********'* ********, ***** is **** *** *** ***** *** users *** ******** ***** ****** ** 98-99% ** *** ****.
** *** *******, *** ***** ****** is *** ******** ********, *** ** still ****** *****/**** ******* **** ****** work ***% ** *** ****.
** *** ********** ********, * ** sure **** **** **** ** ********* recommendations *** *********.
***** ****, ** ******* ** ** not ***** *** ******* ***** **** those *** ************ ******* **** ******** and ********** *** ********* *********** ********. They ***** ** ** *** *******/******** edge.
** **** ****** ********'* ********, ***** is **** *** *** ***** *** users *** ******** ***** ****** ** 98-99% ** *** ****.
#*, **** ********, *** **** *** theory ***** *** **** ***'* **** 1-2% ** *** ****? ******** ******** or ******** ******?
** ********** **** ********'* ****** ********** not ******* ** ***** *******. ***** after ** ****** ** *** *** app ********* **** **** *******, *** you *** ** **** *** * phone *******. ********* ***** ****** *********** are ********* **** *****.
**** * **** ***** *** * traditional ********** **** ***% ** *** time. ****** **** * **** *** sometimes *** ****.
** ****** (***** ** **** ** the ***** ** ** ** **** infrequent) ** **** ** *** ** do **** *** ********** *** *** running ********* (******* * *** ** pending ******) *** ** **** **** documented **** *** ******** ** *** cell ***** *** ** ****** ** consistent *****.
*** *******, ** ** ***** ** in ** **** ******, * **** my ********** **** **** ** ****** 80%. ********* *** ****** *** ** "work ** **" *** *-** ******* before ******* ********* *** ****.
** *** ***** ** ** ** "other' ****, *******, ** ** ****** 100% ******* ** ****.
**********, ** * **** ** **** my ***** ** ** ****, *** I ** ******** ********* ****, **** this ****** ** ******** **** ********* than * **** ** * *******.
******** ********* ** ***** ***** ******** and * ******* ** **** ******** to *******.
** *** ***, ** **** ** our ******** ******** ** **** **** HID ***** ******* *** ******** ******* (not ***** ****** ** ********* **** one *******).
** **** ** ** ********* ** able ** ****-****** ***** ****** **** prefer ** *** (** ********* **** me ***** **** ** **** **** of ****). ** **** *** *********** HID *********** *** ****** ** *****. After ************* ** ****** ********* ******** has ****** ***** *** *** ****** unless ** ** **** ***** ******** credential (**** ** ** ******** ******, too). */* ** ********* *** ***** the ******** ****** ******* * ****.
* **** *** ********** *********** *** very *** **** *** ***. * have ******** ******* ** ******** ** the ****** ********** **** ** *** and ************ *******...........********.
******* ******* ****** *********** ** **** is * *** **** ******* ******* IP ******* ** ****. *** ***** issues (********* ********, ***** ***********)? ****. But ** **** ***** ****, *** a ******.