Mobile Access Control Usage Statistics 2020

By Brian Rhodes, Published Sep 21, 2020, 09:34am EDT

Most smartphones can be used as access control credentials, but how frequently are they actually being used?

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150+ integrators told us how often they use mobile access, when, and why. Inside this report, we examine the trends with the key reasons for and against them plus compare to other options.

Results **********

****** ****** ***** ** a ***** *****, **** 67% ** ********* ********* them ******/ *** ***** it ** ***:

IPVM Image

*** **** ****** ******* given *** *** ******* use:

  • **** ******** ******
  • ******** ********** *********
  • ******** ** *******
  • ******-*****, **** **** *****
  • ****** ******* ********

Biggest *******: **** ******

*** **** ****** ******** explaining *** ****** ****** use ** **** ***-**** demand.

***** *** ****** *********** are *** ** *** most ********* ***** ***** user *********** *** ****** functions ********* **** ********* do *** ******* *** need ** ****** ** include ****** ******, *********** simply ** *** ******* it:

  • "*% *** ******* *** not ***** ****** *********** to ** * ****-********* solution."
  • "*%. ** ***** **** yet ** **** * customer *********** ****** *********** into ***** ******** ****** control ****. **** *** concerned ***** *** **** error ******* ****** ** their *****."
  • "*, ********** ***'* **** to **** ** ****** that."
  • "********* ***'* **** **** on ***** ****** *********** due ** *** ****."
  • "****. ********* ***** ****** the ******** ***."
  • "****, ** *** ****** is ***** ********* ** use *** **********"
  • "****. *** * *** demand ***."
  • "****. *** ******** **** for ****."
  • "*% ********* ** *** not ******** ** *********."
  • "****. ******** ****** *** there."
  • "****. ** **** *** had *** *******."
  • "*%. ** ***** ** it ** ******** *** cases."
  • "**** ***-***** ***'* ******* mobile."
  • "*, ** ****** ********"
  • "*%, ****** *** ***** for **."
  • "*%. ** ** *** important ** ** *********."
  • "****...*********** ****'* ********* ******."
  • "*** ******** ** *** clients ** *** ******** mobile ****** ** ** a ***********."
  • "****** ** *** ********* he **** *** *** anyone ******* *** ****."

Security ********** *********

*************, ******* ******** ************ mentioned **** ********* **** government, ******** **************, *** high ******** *********** ****** use ****** *********** *** often **** ******** ***** prohibiting *** ***.

  • "*%. * ******** ** our ********* *** *** local *** ******* **********, so ***** *** ************ on ********* ********* ** use ***** ****** *** work ********. "
  • "****. ********** ******* ** not ***** ****** ***********."
  • "** ****** ******. *** to *** ****-******** ******** from *** *********. *** customers *** ********** *******."
  • "***********. * ***** *** idea **** ***'* **** a ******** ****/*** ** still *************. ****** ********* have ********* ** **** credentials **** *** ******* to ***."
  • "**% * **** ** focus ** **** ********."
  • "less ****** *** **** of * ****** ** use *****."
  • "****** *********** *** *** preferred ** ******** **************."
  • "* *******"
  • "*%. *** **** ** our *** ************."
  • "* *** ** ******** trend ** *********"

********** ** *** '**** factor' ** *********** ** mobile *** ********* ******, some ********* **** ***** for ***********, *************, ** misuse *** ****** ** incorporate ******* ** ******** credentials.

Too ******

*** ***** ** ******, even ***** ************ ********* they **** **, *** mentioned ** * ******** and ******* **** **** standard ***********:

  • "********** **** **** **%. Most ********* ***'* **** the ********** ********* **** for ***** ***********. "
  • "*% *** ******** ** take ** ** ******* Most **** **** ********* costs ***** **** ******* don’t ****"
  • "*% *** ******** ***** it ***** **** *** the ***** ***"
  • "**** **** *%. ************, customers ***'* **** **** on ***** *** ****** credential *** ** *** cost *** *** **** that (*** *** ** least) *** *** ****** be ***** **** *** phone ** *******."
  • "**** - ****** **** not ****** **** ******** yet."
  • "**%. ****** *******"
  • "*% **** *** ******* administration *** ******** ******* to ******** ********. "
  • "* *** ** ****** like *** **** *** tend ** **** **** on *** *****."
  • "***** *** **** ********, but *** ****** ************* for *** ****."
  • "****. *** ****-********* ***."
  • "**% *** * ******* most *** ******* ** pay ***."
  • "*%. ** **** **** not **** ****** ** justify *** ****."
  • "*** *** ***** **** to *** *** *** additional ****"

***** ****** ***** ********** and *********** ** ******** collect *** ***** ******** credentials *** * ***-**** sale, *********** ****** *** difference ** ******* ***** ebd-customers ***.

** ***** ** *******, individual ***** ***** *** priced ~$* - $* each ***-****, ***** ****** redential ******* ****** **** ~$6.50 - $** *** year *** ****** ** use * ******* ************ fee ** ~$* - $20 *** ******.

************, ****** ******* *** not ** ****** *** all ************ ** *** users. *** **** ********, a ********* ********** ** generally ********, ********* ********** expense *** ******** ** cards **********.

Mobile ******* ********

**** *********** **** **** problems ** ***** ** phone ******* **** ** a *** ******* **** mobile. **** ****** ******* most ****** **** ******** access *********** ******** ** unpowered ********** **** ** cards:

IPVM Image

******, ******* *****, ********* condition, ******** ********, *** even *****-******* ******* *** mitigated ****** **** *****.

  • "** *** ******* *** complaints **** ********* *** have ********* *** ****** credentials. ** ****** ****... it ** * ******* drain, ** **** ** use *** *** *** it ** ****** ** present ** ****..."
  • "***** ****** ****, *** phone ********* ********* *** when *** **** ** the ****."
  • "*% *** ** *** cost *** ******* ***** and **** *********** **** flat *********"
  • "*****'* ********* *** ****** credential *****, ****-**** **** clients ** ******* *************. Concerns ** **** ********* on ********"

Interest *******

****** *** *** ** currently ***, *** **** integrators ******* **** ** one **** ** ***** access ******* **** ********* and ***-***** **** ** know **** *****:

  • "**%, *** *** ***** is **********."
  • "**** ** ***** **% of **** * *****. It **** ****** ****** more *** **** ******* though. "
  • "**% * *** **** interest ** *** ****** phone ******* **'* **** and ***. "
  • "**% ***** ***** * while ** ***** **. People ***** **** ***'* like **, *** **** they ***** ***** ****** they ***** ** ****."
  • "**** ******* *** ***** is **** ******** ******"
  • "* *** ** ******** but *** ** **** actually ******* ** ***. The *** ******** *** a *** ** *******."
  • "**% ** *** ******* a *** ** ******** in ****** *** ** is ** **** **-****."
  • "**** ****** ***** *** been ******** ********"
  • "**%, ******** **** *** more ****** *******. "
  • "**** *** **** *** requesting *** ****** ****** credentials. ** *** ** dependent **** ****** *** it ******** *********** ** manage *** ******* **** your ****** *******."
  • "*%. ** * ***** tech, **** ******* *** asking *** **"
  • "**% ******, ******* ********** it"

****** *****

********, **** *********** **** note **** **** ** mobile ** *** ********* being ****, **** *** selling ********* *** ******* that ******* ** *** when ****** ********* ****** to '** ******':

  • "** *** ********** *********** / ***** ** ******-******* readers, *** **** **** few ******* ***** *** technology ** **** ****. Trying ** ** *******-******** when **** ****** **** do **** **."
  • "** **** **** **% of *** ******* (*-******) mobile ***** *******, *** have *** ******* ***** the ****** *********** ***. We **** ** ****."
  • "** **** **** ********** the *** ********* ** as **** ***** ** possible. **% *******, **** are ****** ***** ***** non-Bluetooth *** ********* **** the **** **********."
  • "**% **** *********, *** I'm *** ******* *** many *** ******** ***** the ****** **********."
  • "*** ****** **-** ******* offer *****-** ********* *** they ***** * **** mobile **********. ** ******* it ** *** *** installs *** **** ***** 25% *** ****. **** where ****** **** *** used, **** ***** *** some *********** ***********."
  • "** **** ** **** HID ******* **** *** mobile-ready ** **** *** end-user *** ****** ** using ****** ***********."
  • "** *** * ***** Brivo ********. ** **** this ****** *****."
  • "***** ******** ** ********* 0% ******** ***** *** customer **** ****** ***********. With **** **** ******** 20% *** ******* **** the ******* ** *** mobile ***********. ** ** late, ** *** ** about **% ***** ******."
  • "*% ***** **'** ********* readers **** ******* ********, none ** *** *** users **** ***** ********** to ****** *************. ** is ********* ** **** with **** *** ** the ******* ** ******** cell ****** **. *********** controlled *****."
  • "*** ********* *** *** other ******* ** *********** like ******. *** ****** is * ******* *** more ****** ********, ******** with *** **** ********. Our ****** ******** ********* and ** **** ******* through ***** ****** *** which *** *** ******** finds **** **** ** use *** ******** ** everyone ***** **** * smartphone. "

Outlook: ********

** ****** ****** ****** control ***** ** ****. For *******, ****** ****** tied **** ************* ******** **********:

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********** *** **** ****** and ******** *** *** longer, **** ******, ****, and **** ******* **** for ~** *****.

** ****** ****** ** pass ********** *** **** 125 *** ** *** next *** *****. *** bigger ******** ** *** big ****** *********** **** get? **** **** ****** the *** ******, ** the *** ** **** a *****?

Vote / ****

Comments (18)

******* ******* ****** *********** in **** ** * bit **** ******* ******* IP ******* ** ****. Are ***** ****** (********* function, ***** ***********)? ****. But ** **** ***** away, *** * ******.

Agree: 2
Disagree
Informative
Unhelpful
Funny

*** **** ******* ******* IP ******* ** ****

**** **** ** *******, a *** ***** ** still ******. **** ** you ***** **'* **********, does **** **** * years, ** *****, **?

Agree: 1
Disagree
Informative
Unhelpful
Funny

**** ** *** ****** part, ******* **** ** perspective (*** ***** * manufacturer) *** ***** ****** is *** **** ********* to **. ***** ******** for ** *** ******** in *** ********** ** I *** ************* ***** about ** *** ****** it ** ****'* ********* to **. * ******** so **** ****** ********** and ******* ********* **** IP ******* ******* ****** over. ***** **** *** to **** ****** *** were ********** *** ******** reason. *** ***, **** if ********* ****'* ***** it, * ****** ********* they *** ****** ***** unless ***** ** ** extreme ****** *********** *** I'm ****** ** **** educated ** *** **********.

** ***** *** **** hedging, ** *** **** 5 ***** *** ** having * *********** ****** share *** ** ****** than **. **** ****, I **** ***'* *** the ******** ****/*** ***** away *** *** **** of ** ******!

Agree
Disagree
Informative: 1
Unhelpful
Funny

*****, ** *** ***** about **** ** ***** show. **** ** * different ****** *******.

** **** ***'* **** the **** **********, ****** out **** *****, ****** it, ******** ****** ** click ********* ** *** some **** ** * gesture, **** *** * second, *** **** *** door *****, ****** **** swiping * **** ** keyfob *** **'* ********* open.

Agree: 1
Disagree
Informative
Unhelpful
Funny

**'* ***** *** *** they ***'* **** ** take ***** ***** ***. Take * **** **** around. * *** ** people **** ***** ***** out ******, ********** ** the *********** ******. **** the ***** ****** *** don't **** ** **** your ***** ***. **** you *** **** ***** the ******, ***** ** front ** *** ****** or *** *** *****.

*** ******* ***** ******* keeping *** *** *******. The ******* ***** ***'* the **** ***** **'* keeping *** ** **** shutting **** *** *** in *** **** ******.

Agree: 1
Disagree
Informative
Unhelpful
Funny

*** ******, *** *** at *** ***** ** iOS, *** ** ***** to **** *** ***-********* apps, ** ********** ** Apple. *** ******* *******, you *** **** * ton ** **** ******* in *** **********, ***** is *** ******* ******* feels **** ******** **** the ******.

*** **** **** *** don't **** ** **** you ***** ***, **'* constantly ******* * ******, or ** ******* *** a ****** ** ******* to, **** ** *** cause ** *** ******* drain. *** ******* **** shows **** **'* **** unsecure, ******* *** *** relying ** ****** ******** (most ****** *********) ** determine *** ***** *** user ** ** *** door, *** ***** ****** strength *** ** ******** by * ******* ********* things. ******* ***** ** having * ************ **** his ******** **** **, and **'** **** *** door ****. ******* **** could ** ******** ** the ****, *** *** concealed ****** ***** ** somehow ******** *** ******.

** *** ********** ** that *** **** **** do "*********" ** *** phone, ** ***** ** open *** ****. ***** then ****** *** *** user ********** ********** *********.

Agree
Disagree
Informative
Unhelpful
Funny

** **** ******** **** not ******* *** * cellphone, * ****** *** how **** ** ********.

Agree
Disagree
Informative
Unhelpful
Funny

* ****** *** *** this ** ********.

**** ** *** **** by '********'? ** *** mean ******* ** *** end ****'* **********?

Agree
Disagree
Informative
Unhelpful
Funny

* ***** ** ***** that *** ******** ****** force *** ******** ** use * ***** ***** credential ** **** ***'* supply *** *****.

Agree
Disagree
Informative
Unhelpful
Funny

**** **** ******* *** first ********** ** *******, the ******* ******** *** "Great, ** ***'* **** to *** ****** ***** anymore". **** ** *** explained **** **** ***** have ** *** ******* fees **** **** ******* equal ** ** ******* than **** *****, *** concept ******* **** **** appealing. ****, **** **********/************* clients ***** **** ********* to **** ***** ** badges, ** **** **** of ******** **** ***** still **** ** ** issued ******.

** **** ** *** facilities **** * **** with, * *** ****** credentials ** ***** ********* that ** **** ** addition **, *** ** place **, ****** *****. All **** ******* **** we ******* *** "****** ready", ****** *** ****** the ****** ** ***** this ******* ** *** future ** **** ****.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

* ***** **** ****** credentials *** **** ******** for ******** ********* **** hospitality, ***** ***** ** high **** **** ** cards, *** ** ****** with * ***** ****** of ****** ** *****'* have *** ********* ******** to * ******* ****. The *** **** * find ********** ****** ** for ******** *********: *** can ***** ** ******* an *** *** ** directly ** **** **** without ****** ** **** at *** ***** ****.

Agree: 1
Disagree
Informative
Unhelpful
Funny

*************, *********** **** *** management ** ******* ***** LenelS2 *** ***** **** Diamond ********** ****. **** said, *** ** *** pitches *'** ***** (*** I **** ** *******) is ** ** ******** pulls **** *** ******* lot ******* ***** ****** card, *** **** ***** back **** ** *** it? **** ** **** forgot ***** *****?

**** **** ****** *** other ******** ** *** room **** ******: ***** is ** ********. *** is ***** *** *****, LenelS2 ** ***** **'* own ***** *** **** don't **** **** **** other. ** *** ** though *** *** ****** to *** ** ** as **** ** *** can ** **** ****** architecture **** ** ** vendor ****** ** **** readers *** ****** ***********. I ****, **** ****** don't ************ **** ***** that, *** **'* ** important ***** *** ****** and ** *** ***** to *** *** ******* in **** ******** (**** though ** ** ********).

Agree
Disagree
Informative
Unhelpful
Funny

*****'* * ****** ***** of *** ***** ** capabilities ***** ******** ** the *****, *.*.:

IPVM Image

*** ***** ******** ****** credentials *** ******? *** needs ****** ***** **** virtually *** ****** ****** Apple ***? *** ***** a ***** *** **** a ********* *** **** house *****? *** ***** an *** **** ** you **** **** *****, etc.?

** ** *****, ***** are ********** ******** *** issues **** ***** ** today *** * ** curious ** **** *** case ** *** **** would *** ** ******** in *** **** * to ** *****.

Agree: 1
Disagree
Informative
Unhelpful
Funny

** ** ********** ******, we ******* *** ***** about ** ** ***** show. ** *** ** more ******** *** ******* type ** ********, **** as *********** ***********, ***** costs *** *********** ******* more ***** *** ********** barriers *** ****** **** less ** ** ****** than ** * **** security ********** ********.

*******, **** *** ******** a ****** *** ** the ***** ********, **'* not ****** ******* ** speed **** **.

Agree
Disagree
Informative
Unhelpful
Funny

** **** *** **** talking ***** ****** ***********, and **** *******:

***** ******* *********** ***** outage ********* *** ***, owners ****** - ******** Insider

*** **** ****** **** also ***** ***** ******** key ** * ****** while **** *** ** used ** ***** ***** smartphone ** **** *** door?

Agree
Disagree
Informative
Unhelpful
Funny

* *** **** ***** to ***** ********* *** use ** ******* *** for * ******* ****** last ****. **** **** started ***** ***-* ** sign ********* ** ***** iPhones, ** * ***** that **** ***** ** to ******** *** ******* a *** **** **** work *** *** ***** on ***-*.

** *** **** ***** a ********* ****** **** Gallagher *******. ***** ***** seems ** ** **** positioned ** **** **** advantage ** ****** *****.

Agree
Disagree
Informative
Unhelpful
Funny

**

** ** ** ************... 5 ***** *** ** were ********** * *** of ** *****.. *****, we ***** ********* ****** to ***** *** ** install ** *** ********* apps ** ***********. ******** simply ****** ** *** their **********. **** **** with ****** *** ********. That's **** ** *** paid ***. *** ******** or ******* **..

* ** **** **** many ** ** *** old ****** ** ******** the ******* ** * Personal ******** ** * novelty... ***** ** ** computer **** ******** *** ubiquitous, **** * **********.

**** ** ** ****** a ******* , ** is *** *** **** offices *** ***** **************. Established *** *************/******** *********, would ** **** ** take ** ** *** way ******* ** **** will ** ******** ** the ********.

****** *** ********** *** you *** **** ****** at ****.

Agree
Disagree
Informative
Unhelpful
Funny

**** ** ** ****** a ******* , ** is *** *** **** offices *** ***** **************. Established *** *************/******** *********, would ** **** ** take ** ** *** way ******* ** **** will ** ******** ** the ********.

** **** **********, *** there ******** **** '************' potentially ******** ******* ******* being ********** ** * corporate ********** *******?

Agree
Disagree
Informative
Unhelpful
Funny
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