Milestone Launches Free Upgrade, Building Upon New Free Essential

Author: Brian Karas, Published on Oct 12, 2016

Now that Milestone has killed Go and made 8 Channel Essential free, they are launching another free offer to give more features away.

In this report we examine Milestone's offer, compare the two versions, and discuss when it might make sense for users to take advantage of this offer.

*** **** ********* ********* ** *** **** * ******* ********* ****, **** *** ********* ******* **** ***** ** **** **** features ****.

** **** ****** ** ******* *********'* *****, ******* *** *** versions, *** ******* **** ** ***** **** ***** *** ***** to **** ********* ** **** *****.

[***************]

Essential *** ******* *** *****

*********, **** *** ****, ** * *** **** ***. ********* is **** *** * *******, *** ********** ******** **** * hefty *****, *********** $** *** ****** *** ****, *** **** be ********* ** * ******* *******. ****** **** ******** *********'* Care **** *******, ** ** ***** ***************** **** **** ******** to ******* ($**/*******, ******** **% ******** *** **** ****).

*********'* ***** ********* *** ********* ***** ****** ********* ***** **** want ** ** ****** *** **** ***** ****** ** ***** right ** *******.

Old ******** ** ********* ***** ************

********* *** ****** **** ******** ******** ** ********* **** ** discontinued. ********* **** ***-** ******** **** **** ** ********* ***** May **, ****. ***** ** ********* ********* **** ** ** something.

Essential **. *******

*** *** *******'* ************ *** *******, ******* *********** ***** ******* adds ******* *** ***** ***** ************ (*.*., ****** *******, ***, etc.) *** **** ********* ** ******* ******* ******* ** **** local *******.*********'* ********** ********** ***** ***** ******** ********* ******** *******, ****** *** ***** ** **** ** ******* ******* is ******** ** ** * ***** ******.

*** ******* ********* ** *********, ***** ***** ******* ** * better ***** *** ****** ******* **** **** * *******.

Milestone's ******* *****

********* ** ****** **** ******** ** ***** **** ******* **** Plus *** **** ******** $**.** *** ****** *** ******** ****, which ******** *** ******* *** * ***** ** *******. *** full ******* *** ** ***************** **********.

$**.** *** **** ** ****** *********** / ********** ******** ** even *** ******** ********** ******* ******* ***** ** $** ***.

Upgrade ** *******

***** ** ********* **** **** ** ***** **** ********* ***** likely ** **** ****** ** ********* ** *******.

** ****** ********* *** **** ********, *** **** ******* ********** channels ****** ** * "*** ***'* ****** **** ** *** this" ***, ********* ** ********** **** ********* ** ****** ***** freemium ****** ***.

Lowering *** *** *** ******-*** *****

**** **** ********** ****** ** **** ***** ** *******, ********* is ********** ** ***** *** ******** ***** *** ***-**** *****, with *** ***** ***********, **** ** *** *** $** ***** point. **** ** ******* ***** **** **** / ******** ***** with *** ***** *********** (********** ** ***** ** *********'*) *** generally **** *** **** *********. **** ****** **** **** ********* compete **** ***** *** ******* *** **** ********** ***** **** platforms *** **** *** ** ** * ******* ** *********'* new ***** *****.

Comments (8)

I would not switch to Milestone based on this. They seem totally unstable and there is too high a risk that they will one day pull this offer and essentially blackmail all your customers into paying.

iHiji did the same thing a few years back with a "lifetime" free offering that suddenly became a mandatory paid offering with the minimum requirement being 10 systems. Absolutely would not deal with a company like Milestone who appears to be going in this direction. This is the down-side to internet connected / cloud based devices in general. Not saying that Milestone would reach into a DVR from the internet and disable it, but I'm not ruling that out either.

Scott, I am confused. How can Milestone blackmail your customers if they take this offer? You take it, you get a higher tier and three years of further / upgrades support. It's still a perpetual license so even if you never pay anything again, worse case is your 'stuck' with Milestone Express 2019, yes/no?

It's still a perpetual license so even if you never pay anything again, worse case is your 'stuck' with Milestone Express 2019, yes/no?

Not with Essential, when you go over 8 cameras.

That is why I said Express.

Even Milestone is now marketing Essential as just an 8 camera system:

At the bottom, it has the fine print about subscription packs but really, you are just going to pay for Express if you want more channels.

The add on subscription packs is just a bad idea. I assume they want to find a way to increase recurring revenue but that is a poorly implemented step.

After the migration offer, agreed not the first three years, all existing Essential customers will be paying their CARE Plus a lot more than they did until now...

Also, every camera they add will cost them a lot more if they take the offer. A customer can buy an extra Essential camera license at 39,- € for now, after 01/01/2017 he'll have to pay 59,- €.

It seems to me they did the math, probably based on statistics on how many extra licenses an average Essential customer adds to his starting point in three years and calculated from there.

Something tells me it's not the customer who is going to get better from this migration deal in the long run

Do the math:

I have a customer with currently 2 Essentials and in total 10 camera licences. He wants to add 9 camera's.

If all would stay the same he'd had to pay 9 x 36,- cam license and 9 x 16,- 3 year CARE Plus = 495,- EURO. CARE Plus on his existing camera's is still active

Now with the 'deal'

He pays 10 x 12,- EURO for the migration = 120,- EURO

Then he adds 9 camera's, 9 x 59,- EURO + CARE Plus 9 x 24,- EURO = 747,- EURO + 120,- migration cost = 869,- EURO

Compared to 495,- EURO, who is winning here? And that's only for the first three years, this keeps getting worse year after year.

OK, he has more features but guess what, he doesn't need them. they just add up to the 80% of features he isn't allready using now.

So, will i push my customers into the migration deal? Not convinced yet to be honest

Agreed

Milestone can't be getting people on board with the failed "care" offering so they are going subscription based. You cant buy the essential bases licenses now.

So a project with 30 sites quoted 20 days ago leaves us as the installer screwed as the costs for the free upgrade to express ISN'T CHEAPER. Its actually not free as you have to trade in. This is only a free upgrade if you have care which TBH who needs cares on essential! Whatever way you cook it if you quoted for essential you are done because you have to buy express which is more expensive.

Add another scenario you have a customer with 2015 essential, you want an extra camera to cover that break in last night - Nope! You have to almost throw the old license in the bin and start again to get 1 extra license!

So it goes against everything Milestone has ever sold as not having limits like a DVR, (i.e you buy a 8 channel dvr you throw away for camera 9 etc).

You cant get a camera license for their older software unless you have at all.. Which goes again their original license agreement.

Its so badly thought out, Milestone have become the closed platform company. Their communication is terrible, totally untrustworthy - had enough..

The more I hear about Milestone, the more unlikely we are to ever deal with them. They seem really backwards.

Sounds like ExacqVision has really nailed the whole pricing structure thing and offers the best balance. HIKVision is great too for more ahem "price sensitive" clients.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports on ONVIF

Axis Supports HD Analog on Apr 15, 2019
In 2017, Axis declared 'Everything is IP': Now, in 2019, Axis has released support for HD analog, with their new encoders.  Why the change?...
ISC West 2019 Report on Apr 12, 2019
The IPVM team has finished at the Sands looking at what companies are offering and how they are changing their positioning. See below for 50+...
Genetec Security Center 5.8 Tested on Mar 19, 2019
Genetec has released Version 5.8. This comes after a wait of more than a year that caused frustrations for many Genetec partners. Our previous...
ONVIF Favorability Results 2019 on Mar 15, 2019
In the past decade, ONVIF has grown from a reaction to the outside Cisco-lead PSIA challenge, to being the de facto video surveillance standard...
Arcules Favorability Results 2019 on Mar 08, 2019
Arcules has amazing advantages. Tens of millions of funding from Canon. Unlimited access to Milestone's source code (see our test results). But...
Prysm PSIM Profile on Mar 05, 2019
A decade ago, PSIM promised significant potential but has always suffered from significant problems. Now, a number of PSIMs have either gone out of...
Salient CompleteView 20/20 VMS Tested on Feb 27, 2019
In IPVM's last test of Salient 3 years ago, we found various problems and deficiencies. Now, Salient says their new CompleteView 20/20 "unified...
Cisco Meraki Cloud VMS/Cameras Tested on Feb 13, 2019
Cisco Meraki says their cameras "bring Meraki magic to the enterprise video security world". According to Meraki, their magic is their management...
Solink Raises $12 Million - Company Profile on Feb 12, 2019
Most industry professionals have never heard of Solink, a company whose tagline is: It's time to revolutionize the way business uses...
Dahua Intercom Tested on Feb 07, 2019
Video intercoms are a growing market with video surveillance manufacturers expanding into this niche. IPVM is continuing its series of video...

Most Recent Industry Reports

H.265 Usage Statistics on Apr 19, 2019
H.265 has been available in IP cameras for more than 5 years and, in the past few years, the number of manufacturers supporting this codec has...
ACRE Acquires RS2, Explains Acquisition Strategy on Apr 19, 2019
ACRE continues to buy, now acquiring RS2, just 5 months after buying Open Options. One is a small access control manufacturer from Texas, the...
Access Control Course Spring 2019 - Last Chance on Apr 19, 2019
Register for the Spring Access Control Course. IPVM offers the most comprehensive access control course in the industry. Unlike manufacturer...
Riser vs Plenum Cabling Explained on Apr 18, 2019
You could be spending twice as much for cable as you need. The difference between 'plenum' rated cable and 'riser' rated cable is subtle, but the...
Verint Victimized By Ransomware on Apr 18, 2019
Verint, which is best known in the physical security industry for video surveillance but has built a sizeable cybersecurity business as well, was...
Milestone Drops IFSEC on Apr 18, 2019
Milestone has dropped out of Europe's largest annual security trade show (IFSEC 2019), telling IPVM that they "have found that IFSEC in EMEA no...
The Fastest Growing Video Surveillance Sales Organization Ever - Verkada on Apr 17, 2019
Verkada has the fastest growing video surveillance sales organization ever. In less than 2 years, they already have more salespeople in the US...
Door Operators Access Control Tutorial on Apr 17, 2019
Doors equipped with door operators, specialty devices that automate opening and closing, tend to be quite complex. The mechanisms needed to...
Securadyne CEO: IPVM 'Entertaining For An Ignorant Few' on Apr 16, 2019
Securadyne's CEO Carey Boethel is unhappy with IPVM's report - Failed Integrator Rollup, Securadyne Sells to Guard Giant Allied. Indeed, he...
Dahua Repositionable IR Multi-Imager Camera Tested on Apr 16, 2019
Dahua has released their first repositionable multi-imager camera, the Multi-Flex 4x2MP, claiming integrated IR, true WDR, and flexible...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact