How Manufacturer Salespeople Can Help Integrators (Statistics)

Published Aug 26, 2022 13:22 PM

What do integrators want from their manufacturer salespeople? What should they avoid doing?

IPVM Image

170+ integrators answered IPVM's question:

How can your manufacturer account managers / sales people better help you?

In this report, IPVM examines the responses and highlights common themes, including detailed quotes from integrators.

*******

*** ********* * *** ***** ******* in *** *********:

  • ***** *************:********* ********* **** ********* ***** (** any) ********* ** ***** ***** ** emails, ******** ** *********, *** ************* the **********'* ******** *** *** **** way ** ****.
  • ******* *********:*********** **** ******** ***** *********** *** not ********** *** ******** **** **** selling, *** ********** *** ******* ******* surveillance ****** ************* *** ****** ******.
  • ***** *****:******* ********* **** ** ***** **** they ***** *********** **** ***** **** leads ** *** ********, *** ******* as * ***********; ******* ** **** being ******* **** *** *************.
  • ***** ********:********** ********* ******** ********* * ******** local ********, *** ******* **************, *****/********* training, *** ******** **** ******.

Quick *** *********** *********

*** **** ****** ******* *** **** one ** *** **** *****. *********** noted **** ******* ***** ********* **** salespeople **** ****** ** *** **** is ********.

  • "**** **** ** ****** ***** *****, and **** **** ** ** * resource. **** ** **** * ******** - ***'* **** ** ** **** website ** **** *** ****** ******."
  • "** **** ***** ********** *** ******. Pulling ** ********** ********* **** **** don't **** *** *******"
  • "** ********** *** **** ** ************* of *** *** ** **** **** know *** **** ** ****** **."
  • "**** **** ** ** ****** ** providing ***********. **** **** ** **** a ********** **** **** ******* ** we *** *** ******* ** * timely ******."
  • "** ********** **** ** *** *** assistance ** ***********. ******* ***** ** new ******* *** ******** **** ****** (with ** ** ******)"
  • "** **** ********** **** ** ******* assistance. ******** ******** ** ** *** build ************* **** *** *****"
  • "** ********** *** *** **** ** a ****** ******. **** *** ***** while ****** **** * **** ****"
  • "******* ** **** ******* *** ****** with ******* ********"
  • "****** ** **** ******** *** ******* to *********. ******* *** ****** ****** up ** ****"
  • "******* ** ******* ** ******** **** quote ********. ****** ** **** * order *** **** ******. "
  • "******* ******* ** ******** ******** *** support ******** *** *****/********* *********"
  • "** ******, ******* *******, *** ** our ***** ****** *** ******* **** there ** ** *****"
  • "**** ************** *** ************** ** *** phone *****"
  • "****** *********. ********** **** ********** ******* issues"
  • "****** **** * ****."
  • "****** *** *****"

******* ****** ****** **** **** **** ********** *******, ***** *** ********* ** ********* that ********* ***** **** ***** ** the ******* ****:

  • "*. ** ********** *. ***** *******, roadmap, *** *** ******* ***** ** training *. ** **** *** *** you **** **. ******** *****, **********, software *************, *** *. ****** ****: delay, ***** *******, *****************, *** ***** time ** *******, **** ** ********** hardware *** ******** **** ****"
  • "****** ****** ****** ** ******* ************ and ******. **** ** * *** problem *** ******* *** ** ***** control. *********** **** **** ** ******** to *** **********"
  • "***** ***** ** ******* *********, ****** way ** **** *** *** ******* updates/features, **************"
  • "******* **** **** ********* *******, ********** companies **** ****, ** ***** ** not ** **** ** ** *** compile *** ****** **** ******* *** ADI, ** ** ****** ** ** with ****."
  • "**** ****** **** ***** ** *** product ************** *** **** *****"
  • "***** ***, *** ******* **** **** can ** ** ******** ** ******* shortages *** **** ****** *** ** supply ***** ******"
  • "******* ** ** ** **** ** product **** *** ************"
  • "****** ********, **** ************ ** ***** levels/supply ***** **********"
  • "******* ****** **** **** *********"
  • "******* ******* ** ********* ******. * am **** ** ******* "** ********"

* ***** ****** ** *********** ******** manufacturer *********** **********:

  • "* ***** *** **** *** ***** at ********* ******* **** *** *** get ** ***** **** ****. * lot ** **** *** ********* **** and ****** **** ** **** *** demand."
  • "** ********* **** **** **** *** time **** **** ******* *** * light ***** *** **** **** ********"
  • "** **** *** **** ********* **** the ********** ****. ** * ***** where ******** ** *****-*******, ** ***** turnaround ***** *** ******** ** *** longer"

*********** **** ******** ******* **** ********** communications, *** **** *************:

  • "****** *****/******, **** ************* ** *** if ***** *** *****, **** ** to *** ****** *** ********"
  • "**** *** **** ** ***** ***** my ******** *** **** **** *** do ** **** ** *** **** send ** * *** ******* **** up *** **** ** ****"
  • "** *** ********** ** **** ** sell *****"
  • "**** **** ** *** *** ****** us."

******* *********

*** ****** **** ****** ***** *** wanting ************ *********** ** **** * deeper ******* *** ********* ********* ** provide ********/******** ********* **** *********** *** not ** ***** **:

  • "** ************* ***** **** ********, *** security *******, *** ***'* **** ******* under *******."
  • "** ****** ******* *** ******* ***** inside *** ***, **** ******* **** help ** **** ******* ** *** more ******** **** *** ******* **** than **** ***."
  • "** ********** ************* ***** *** *******, we *** ***** ** *** ********, and **** *** *** **** **** difficult *********."
  • "** **** ************* ** *** *******. Be **** ********* ** ******* ** informed ** *** ******** ****** *** and *** ******** ***** ************."
  • "********* ** *** *******. ******* ***** than * *********** *** **** ** answer ***** ********* ***** * *** product. ** **** ** ** **** informed ***** ******** *** ** *** want * ***** **** ***** ****** of **** ** *** "*** *** you *****?""
  • "**** **** **** **** **** **** are ******* ** **** ****'* ****** promises ***** ******* ***'* ****"
  • "*** ** **** *** ******** ******. Even **** *********, *** ** **** the ********* ****** ** ** *** provide **** **** ****** ****."
  • "******* ******* ** ********* ** ******** and ********. *'** **** ** ***** with ***'* ******** **** ****** ******* quotes *** ***'* **** ***** *** hardware."
  • "** ****** ******** ** ***** ******* lines, ************ *** *********** *** **** focused ** ***** *******"
  • "**** ************* ** **** ******** ********"
  • "** ***** *********** ******* ** *** product. ** *** **** ** * spec *****.
  • "** ******** ******* *** *******, *** knowing **** ** ** **** ** meet * ********** ****"
  • "**** **** ******* *** *** ** make ****** ****** ****** **** *** company"
  • "**** ******* *********"

Customer *****

**** *********** ******** **** *** **** manufacturer *********** **** ** ********, ********* sales ***** *** ******* ********* ***** focus **** *** **********:

  • "*** **** **** **** ***** ******** to ** *** *** ******** ** the ****** *******. **** **** ** company ** ****** *** ** **** of * ****** ************. **** ** especially ****** ** * ***** *******"
  • "***** ******** ****** *** ******* *** point *** ********* ****** ** ******* for ** ** ******* *** **** solution"
  • "********* **** ********* ***** *** **** being ********* ** **** ************ **** for ******** ******"
  • "******* **** ** ** ******** ************* and ******* ************* **** ** *** be ****** ** ********** ** *** own ** ** **********"
  • "***** *** *** ************* *** *** one ***** ************ *** ** ** help. *** **** ************* **** ************* are *** **** **** **** **** us *********."
  • "**** ** ** ********* *** ********** us. ** ***** ** ***** ** they ***** **** ** **** *********."
  • "**** ** *** ********** *** ******* opportunities *** ** **** ** *** delivering ** *********."
  • "* ***** **** ** *** ************* bring ************* ** ***********, **** ** it's * *** ********* **** * maximum ** * *******"

**** *********** **** *******:

  • "****** *** **** *****. *** **** me *****"
  • "** * ****** *** ** ********** leads ** **"
  • "******* **** ***** *** ********* *********."
  • "******* **** *****"
  • "***** ** **** *************"
  • "***** ** **** *****!"
  • "******** *****."

Increase ***** ***** - *** ******* *****/***********

*********** ******** **** **** ***** ******* demos *** **** ****** **** *******, for *** ******* ******** *** ***** training:

  • "******** ******* ********, *** ******* ******, provide ******* **** *** ********, **** sites **** ***** *****/*********** ** **** local ******** *** *** *********"
  • "*** **** *** ** **** ** is ******* ** *********** ***** *** products ** ******** ****** *** ******** finds ***."
  • "***** ****** **** *** ****** ******, they **** ****** ** *********** ********"
  • "**** *** ***** ** ** **** a *** **** ***** ******** **** you ** **** ****** *** ******** growth."
  • "******** ** *** ** ** **** on *** ******* ******** *** ******** so ** *** ****** ****** *** customers."
  • "****** ** ******* *********, ********* *******, sales *** ******* ******** - *** product **** *** ************"
  • "**** ** ** ** **** ** product *******, **** ***** *************, **** joint ***** *****. ** **** ** do ******** **** *** ****** *** work ** ********** **."
  • "******* ********* *** ***** ********. ** we *** **** ******* ** *** same ***-**** ** **** * ****** chance ** ******* *** ********"
  • "** ***** ** **** ** *** more **** ** **** **** **** to *** * **** ***** *** changed ****"
  • "******* ******* (*********) ******** ** ******** to ******* *** ******** *** ******* trends"
  • "***** *** ******* ** ***** ** a **** ***** *****."
  • "******* ** ******* ************ *** ***** a *** **** ** **** ** selling"
  • "******** - ****** ** ***** **** required - ******* *****"
  • "***, ******** *** ** ***** *** I ***** ** * ***** ****"
  • "**** **** ** *** ******** *** features"
  • "**** ******* **** **** ** *******."
  • "**** ***-****** ********* ********"
  • "***** **********/****** *****"
  • "**** ******** ******"

** *** ****

**** **** *% ** ********* ******** that ***** ************ *********** ***** ****** help ****:

  • "* ** ***** **** *** ***** of ******* **** * ****. **** touch **** ** ***** *******, **** out *** ** *** ********, ******* support **** * **** * ******** or *****, *** ******* ***** *** end ***** **** ******."
  • "** *** **** ******* **** *** MFRs ** ***** ** ******"
  • "** ***'* **** *** *********** ****** in **** ****."
  • "**** ****, ***'* **** **"
  • "* ******* *** ***** ******* *** support **** ** *******"

Pricing ****

******* ***** ***** ************ ***** ********* (********,****, ******,***, *******, ***/****, *** ******) **** 4 *********** **** **** ****** *********** to **** **** **** ****** ******:

  • "********* *** ******* **** ** * little ****"
  • "***** **** *****/******** ******"
  • "****** *******"
  • "****** *******"
Comments (14)
Avatar
Marty Major
Aug 27, 2022
Teledyne FLIR

* ***** **** *********** ** *********** viewpoints ** ************* ***** ****** ** hugely ********.

**** ****** * ******** **** **** of *** ********** ********* (*.*. '****** when * ****') *** ******* ********* is '**** ** *******', **?

****** ***** ****** ** ******** ** 'support' *********, ** ****** **** **** be '****** ***' ** *** ***** persons **** ** **** *** **** selling?

****, ***** ****** ****** ** ******** in ********** ***** *** ********* - and ***** ***** ****** ********* ********** this.

*** * ***** *** **** ************* have ***** **** ******* ******** ********* allowing ***** ******* (***** ******) ** hunt **** ****.

** * *****?

(4)
UI
Undisclosed Integrator #1
Aug 27, 2022

** *** ****** **** ******** ******, yes/no **** *** *** *****. **’* not ******.

** *** ******* **’* *** ****** of *** ************ *** ****** ** going ** ******** **** ******* *** interactive ***** *****/****** *****/******** *******/***** ********* support/inside ********* *******/********/*********/********** ** ** *** process ** ******* *** *********.

*** **** ** ***** *** ****** in *** ************ *** ***** *** doing **** ** ******* ** **** the ******.

**** *** ***** * ***** **** an ******* ***** **** *** ****** or **** * **** ** ***** own ***.

**** ** ********** ****** ********* ****** to * *****-******* ****** ******* ******* they *** *** ***** *&*. ** the ***** **** ********* ****** **** would **** ******** ***** *** ******* a **** ****** ******** *** ****.

***** ******* **** ********* ***, *** to **** ******* *** *** **** the ***** ****** ** *** *****.

(1)
Avatar
Marty Major
Aug 28, 2022
Teledyne FLIR

*'* *** *********** *** ** **** words, *** ** ***** *** ********* that *********** ********** ** ****'* ******* appeared ** ** ***** ***** ******* contact (*.*. ************ ***** ******) ** their************** - *** * ***'* ***** this *********** ** ********** **** *********** things **** ****** *** ** *** between ******* ********.

******* ***** ****** ** **** ** the ***** ******* ** ******** ******* between **** *****. (*** * ********** hate ***** **** **** *******, *** I ******'* ***** ** *******, ****** word).

********* * ************ ***** ****** ** 'answer ***** ****, ******** **** ****' is * *********** **** * *** maybe **********, *** * ***'* ***** should ** *** ****.

* ***** ** *****, *** ****'* why * ******* ** *** ***** place... ** *** **** ***** ****** think.

(1)
UI
Undisclosed Integrator #1
Aug 29, 2022

*** ** *** ***** *** *** most ****** ******** ****** *** ***** are **** “*** **** ******?”

**** ************* ** ****** ****** **** less ****** **** * ***** ******, sales *******.

*** ***** ******** *** ***** ****** to *** ***** ****** ** ******* sales ******’* ***********.

Avatar
Marty Major
Aug 29, 2022
Teledyne FLIR

*** ***** ******** *** ***** ****** to *** ***** ****** ** ******* sales ******’* ***********.

**** *****.

****: *** *** ***** ******** *** knows *** ***** ******'* **** ** involved ** ******* ***/*** ******* ** the **** **** ** ******** - and ** **** ******* ** ***** support *****.

UI
Undisclosed Integrator #2
Aug 29, 2022

** ** ** *********** **** ***, I ****** ** **** **** *** support ******. ***** **** ******* *** kids ** *** *** **** ***** the ****** *** ***** ***** ******** and **** ****** ******.

** **** ** *** ***** **** is **** ** *** ***** ****. He ******* ****** ************* (***** ** a **** *****). *** ** ***'* have * "************" **** *** **** support - ********* ******* ******* *** phone ** *** *** *** ***** with ** ** **** ****. ***** be ******** **'** ****** ** ******, could ** ******* ***. ****'* *** much ** * ************.

************, **** ** **** * **** stress ********* ***** ** **** ********* fixed ***********, ** **** ****** ****************** ** *** ***********. *** *********** is * ****** ** ***** *** trusts, ** ** **** **** ** make **** **** ******* **** ********* done.

** ** ** ******* **** *** sales **** *** *** ********* ********** with *** *******, **** ** ** boss's **** ** *** *** *******. Who ***** ** **** ** **** for ** **** ** **** ** a ****** **** ******* ******? ** have * ************ **** ******** *** knows ********* - **'* **** *** personal **** ******* ******* *** *** the ***** *********.

** * ***** **'* **** *** different **********. *** *** ****** *** built ** *** **** ***** *** geared **** ****** ***** ****** ***** sales ****** *** **** ******* ***** tech *******. *** * *** ** people **** ** **** *** **** corporate ********* *** **** * ******* personal ******* **** *** **** *** their ********* **.

(4)
(1)
Avatar
Marty Major
Aug 29, 2022
Teledyne FLIR

********* ******* ******* *** ***** ** the *** *** ***** **** ** on **** ****.

**** ** **** ******* ******* ***... if *** *** ** ****** '*******' this ***** ** ***** ** **. Tier * *******? ***? ************* * ****** ***** *******, ***.

** **** ****** ****************** ** *** ***********. *** *********** is * ****** ** ***** *** trusts, ** ** **** **** ** make **** **** ******* **** ********* done.

** * ****** ******* ******, * can **** *** **** ******* ****** are *** ***** ******* ********* - and **** ******-****** ***** ****** ** crack *** **** ** ***** ******* teams ** '***** ********' ** ********* counter-productive.

(1)
UI
Undisclosed Integrator #1
Aug 29, 2022

** **** ******* ** *** ************ and *** **** *** **********.

* ****** * ***** **** *** do *** ****** *** ** ** team ** ******* **** * ***, but * ****** **** ** ** the *** ******** **** ******, ****** it **** *********.

****** ******** ****** ** * ****** of *** ***** ****, **** *********** differently.

(1)
(1)
UI
Undisclosed Integrator #5
Aug 30, 2022

*****,

* ***** **** **** ** **** you *** ******. * ***** **** people ** *** **** *** *** process **** ** **** **** ******* for * ****..... ******* **** ** the ******** ******* **** *** ************* I **** **. ** *** ********* and ** *** **** ** **** through *** ***** ** **** ******* else ** ****** **, ***** *** it ** "*****" *******. * *** a *********** *** ** *** * never **** ****** **** **, * replied * ** * **** ****** them **** * ************ *** ***'* pass *** ***** ** *** *** not ** *******. **** ***** ******* our ******** **** ******* **** ****** be *** ***** ****** - ** I *** ********** ****** *** *** my *** *********** * ***** ** hesitant ** ****** ***. * *** answered **** **** **** ** ** responsive *** **** ** ** ***** needs *** ** ***** *** ****** that **** ** ** *********.

Avatar
Marty Major
Aug 30, 2022
Teledyne FLIR

** * *** ********** ****** *** not ** *** *********** * ***** be ******** ** ****** ***.

* ***'* **** ***** **'* *********... I **** ***** **** *** ***** what **** **. ***** ****** *** selling *** ***, ***** ***. **** is ********'* ******, *** **** **** so *** **** ** ***** ********* are ******* ********* ** *** **** they ****.

**********, ****/*********** ******* ** **** ***** a *******. ******* ****** *** **** the **** ** ****** *** **** (or *** ***) ***** **** *** out ***** ***. *** **** ***** have ** *** *** *** *** fires.

** * ********* *******, *'* **** of ** *** ****** ** ** all - *** ******* *** ******* stressors ** **** ** ***** *****. I'm *** ******** ** *** *** fires, *** ******** ******** *****, *** I ** ******** ******** **** ******* both *****.

*******: * ********* *** ****** **** our ***** **** **** **** *** 'see *****' ***** *** ** ***** integrator ** ** ******** *** ******** related ** ******* ******** - ** now * *** **** ***** *** the ***** ****** ********* ** ****.

******* *: * **** **** ** tech *******/*********** **** ** ****** *** what ** *** *** **** **** calls *** *** **** **** **** to ****** ******** ********* **** *** hopefully ***** *** ****** ** **** calls **** **** *** ******* **** day.

*** **** ************/*** ************* ******* *** entire ****.

UM
Undisclosed Manufacturer #3
Aug 29, 2022

*********** ******...*'** ***** ***** ** ** EU, ***** ** ** **********, *** years **** * ************. **** **** of ***** ***** ** ***** ** many *******. ****** ******* ** ***'* perspectives ** ***********, *** ************ ** mfrs, *** *** ************ ** *********** would **** ** ***********.

(3)
(1)
(1)
UM
Undisclosed Manufacturer #4
Aug 29, 2022

*** *** ** *** ********* "******* us *****" - * ****** *********:

* *** **** ***** *** *** generating *** **** ************* *******?

* *** **** ** **** *** true ********** **** ***** ***** ** no ******* **** ** **** ************* product?

* **** **** ******* / ********* frequently, *** *** ******* ** *** / *********** ***** *** **** ******** of ***** **** ********** ***** ******* partners (****** / ****** /****** / training ** ******* ** ****** ** find ***** *** ***** ********.

****'* *** *** ***** ************ ****

(3)
(2)
(1)
UI
Undisclosed Integrator #1
Aug 29, 2022

******* ****** ****** **** *** ************ does ******** ***** *** **** ********** them. *** ******** ** ** ****.

*****.*** ***** * ********* *********** ** airplane ********* *** ************ ** *******.

UM
Undisclosed Manufacturer #4
Aug 30, 2022

******* ****** ****** **** *** ************ does ******** ***** *** **** ********** them.*** ******** ** ** ****.

*** ***** **** ** **** ** are *********** ** *** ******* ******* the **** ** **** ************* ****************,****** *** ************ ************ ** *** EU

***** ******* *** **** **** **** the **** ********** *********, ***********, ******* shooting, ********* *** ******** *** **

**** ***** ******* **** *** **** throwing *****. ***** **** *** ********* as * ************ *'* ********* ** your ********** ***'* ******* ** **** I've *********