What percentage of video surveillance users have humans (guards, operators, monitors) watching live video? What schedules do they use? And what verticals most commonly have live monitoring?
IPVM conducted a survey of 120+ integrators to determine answers to these questions inside.
Here are the key findings from the results:
- 1 out of 3 non-residential video surveillance users has some form of ongoing live monitoring.
- However, more than half of integrators have less than 20% of their customers using live monitoring. By contrast, a small number of integrators specialize in larger customers that almost always have live monitoring.
- Live monitoring schedules were split among 3 common types: 24/7, business hours, and after business hours.
- Most cameras are not watched even when someone is watching, given the far greater camera number of cameras compared to those watching.
- Many watchers have other responsibilities beyond watching cameras, which detract from live monitoring.
- The common claim that less 1% of all surveillance video is watched live is supported by these results, once factoring in scheduling and watcher limits (e.g., 33% have live monitoring, but many only monitor part time, plus most only watch just a fraction of cameras recorded and generally do not watch constantly)