Lenel OnGuard Tested

By: Brian Rhodes, Published on Sep 17, 2014

Lenel is one of the biggest names in Access Control with many thousands of systems installed around the globe.

In this report, we examine Lenel's OnGuard access management platform, look how it is typically used, organized, and configured with over 25 minutes of screencasts explaining core features.

This quick video overviews what is inside:

Inside we cover these major points in detail:

  • Alarm Monitoring
  • Live Alarm Status
  • Facility Maps
  • Cardholder Verification
  • Manual Door Controls
  • Video Verification
  • System Administration
  • Cardholders, Schedules, and Access Management
  • Adding Controllers and Readers
  • Changing Alarm Priorities
  • Syncing System Changes
  • Reporting

Along with details like pricing and dealer channel structure, available to IPVM PRO Members only.

******* *** ** *** biggest ***** ** ****** Control **** **** ********* of ******* ********* ****** the *****.

** **** ******, ** examine *****'* ******* ****** management ********, **** *** it ** ********* ****, organized, *** ********** **** over ** ******* ** screencasts ********** **** ********.

**** ***** ***** ********* what ** ******:

****** ** ***** ***** major ****** ** ******:

  • ***** **********
  • **** ***** ******
  • ******** ****
  • ********** ************
  • ****** **** ********
  • ***** ************
  • ****** **************
  • ***********, *********, *** ****** Management
  • ****** *********** *** *******
  • ******** ***** **********
  • ******* ****** *******
  • *********

***** **** ******* **** pricing *** ****** ******* structure, ********* ** **** PRO ******* ****.

[***************]

Version ***********

**************** ***** ******** *********, *** ******** ****** management ******** ********:

  • **:******** * ****** ******* 64 ******* *** * operator *******
  • ***:******** * *** ** 256 ******* *** ** clients
  • ***:******** '*********' ******* *** clients, **** ******* ** hardware ******

****** ******* ************* ******* versions ** **********, **** the *** *********** ******* versions ****** ** *** maximum ****** ** ********* readers , ********** ****** licenses, *** '*******' ******* for *********, ********* *******, and *****-****** ********** *****.

***** '***-**' ******** *** available ***** ** ***** OnGuard ******* ** *********, including:

  • •****** *******
  • •*****-****** **********
  • •********* *******
  • •***** *****
  • •*********
  • •*********
  • •***** ***********
  • •**** ***** ***** ***********
  • •********* ***********
System ********

***** ******* ******** ******** applications, ***** *** *** main ********* **** *** used **** ** *** time:

  • ***** **********:**** *********** ** *** main ********* *** ***-*****, and ** ******** *** current **** ***** *** alarms ********* ** *** system. ** ******** ** 'live *****', ***** *** manually ******* ***** *** pull ******* *** ****** without ******* *** ***********.
  • ****** **************:**** ** *** ******* way *** ****** ** configured *** ***, *** routine ******* **** ****** cardholder, ******** *********, ** access ****** *** **** here. **** '**** *************' like ****** *******, *********** with ***** ************ ** other *******, *** ******* events **** ******.
** *** ********* ********, we ****** ***** ********* and ***** *********** **** are *******:

Alarm **********

** **** *****, ** look ** *** ***** appearance *** ******** ** the **** **** *********:

**** ***** ******

*** '****** ****' ** all ****** ******** ** displayed ****, *** '***** click' ******** ***** ***** to ***** ****** **** each *****, ********** ********** filtering ** ******, ******** up ********* ***** (** surveillance ** ******), *** adding ************** ** ******** notes *** **** *****:

******** ****

******* ** ******* ** VMSes, ***** *** *** out *** ****** ****** system ** * *********. Instead ** ********** ** matching ****** ***** **** specific ********, ***** *** drop ****** ***** ** place ***** **** *** actually ******* ** * facility. **** *****, ****** operations **** '******* *****' or ******* ** **** can ** ******** **** right-clicks:

** ******** ** ****** control *********, ***** ********** systems ** ******* *** also ** ********** **** the ***. *** *******, live **** **** ************ cameras *** ** *********, or ******* **** *****, strobes, ** ****** '********' commands *** ** ******* and ****** *** * map.

********** ************

**** ******* ******** *** badge ** ******* *** credential ****** **** **** a ***** ** ******* by *** ******:

**** ********* ***** ****** a ****** ******** ** visually *** *** ** entering * ********, *** especially *** ******* ******* or ***** ******** **** main *********, ****** * quick ****** ***** **** the **** ********* ************* **** *** ******** issued **.

****** **** ********

***** *** ******** *** be ******** ****** **** several ******* ** *** interface, ********* ******* *****, icon *******, ** *** locations. ***** ******* *** shown ** *** **** below:

***** ************

************ ***** *** ** linked **** ******** *******, so **** **** * badge ** ******* *** cardholder *********** ** ********* next ** **** *****. This **** ***** *************** **** *******:

** ******* *** ******** connected ** *******, *** must ***** ** ********** with * ******** ** NVR ***** ** *** system **** * ********** or ******.*************~** *** ************, ********* ********* ****:

  • *********
  • *****
  • ********
  • *****
  • *****
  • ***** ********

*****'* ***** ******* ******** its *** ******** ****** ******** (*****), **** ****** ************* depending ** ******** *******.

System **************

*** ***** ***** *********** for ****** ********** ** 'System **************' *** ****** settings ***********, ****** ** or *********** ****** *********, and ********** **** ************ with ***** *********. *** video **** ***** ***** the ***** ****** ** this ****** *** ********* how ******** ******* *** connected:

***********, *********, *** ****** Levels

**** ***** ***** *** the ***** ***** ********* of ****** *** ********, with *********** ******* ** modified ** * ****** menu, *** *** '**** and *****' ** ***** they *** ******* ****** setup *** ********** **** specific *********** ** *****:

****** *********** *** *******

***** ****** ****** ******* is ** ******** **** for ***-*****, *************** *** additions *** ******* ******* System **************. ***** ****** hardware ** ********* ** an ****** ***** ** the *******, ** ** added ** *** '****** Tree' *** ********** ******* a ****** ** ****** menus:

******* *** ********* ** menus *********** *******, *** ******** location. *** **** ** naming **** *** ******** them ******** ******* ** Mapping ** ****** ***** screens, *** ******** *************.

********* **** ********** **** formats, *****-****** **************, *** anti-passback ******* *** ********** into *** ****** ** a ******** *******, *** must ** **** *** every ******.

******** ***** **********

***** ******** ***** ******* can ** *********** **** routine, ***-****** ******** ** Alarm **********. ** **** prioritize ********* ******, ***** can ****** *** ******* 'priority' ** ****** ** the **** ********* ****** are ********* ***** *** with ***-******** ******.

**** ****** ** *** the **** *** ***** can ****** ***** ******, as ******** *** ** outright ******** ** ****** from ******** *****. *******, Alarm ******** ********** ***** operators *** **** ******* of *** ****** *********** but ******** ****** **** 'Invalid *****' ** '****** Denied' ** *** *** of *** ****.

******* ****** *******

******* ****** ******* **** badge ***********, *************, *** access ***** ******* ****** immediately, *** ***** ******* like ***** ********, ******** setting *******, *** ******** updates *** ******** ********* by * ******** *****.

** **** ***** ********* changes *** *******. ** order ** ***** ******* to ******, *** '********' feature ****** * **** event ******* ********** ******** and *********** ** ******* downstream. **** ***** ******* that *******:

*********

** ***** ** ********** information ********* ** *** system, ******* ******** **** 150 ***** ******* **** export ******** ******* **** who *** * ****** and ****, ** ***** specific ******* * ****** user *** ****** **. In *******, *** **** number ** ***** ******* will ***** *** ******* of **** *****. *** video ***** ******* **** module:

****** ******* *** ********* as******* *******,*** *** ** ******** to ******* ***** ******* or **** ******* **** the ******.

********* ** ********** **** either ***** ********** ** System **************, *** **** users **** *** **** to ***** ** * separate ********* ****** ******* a ******.

** ********, *** ********* utility ******* ******** ******* on * ******** **** can ** ************* *******.

Backend ********

******* **** ** ******** database ** ***** ****** information. ***** ******* ********* keep **** ******** ** the **********, ** **** still ** ********* *** available ** *** ****** during *********.

*** ***** ** ******** types ********* ***** **** Oracle, *** *******, *** full ********** *** ********. Smaller ******* **** ****** opt *** *** **** versions ** *** (**: SQL *******), ***** ********** versions *** ** ********** to **** **** ******** instances ** *** *********.

Hardware ***********

*** *** ** ******** compatible **** ******* *******-******* ******* **** ********* are ************ ********** ******* ********. **** 3rd-party ******** *******, **** those **** ***, ********* are **** ** ******** especially ******* ********(**:*****'* *** ********)

Other *********

***** **** *** *** main *********, ******* ******** several ***** ********** ******** used **** ****** ******* management:

***** ********

*******'* ***** ***** ** a ********** ******* **** allows ***** ** ****** and ***** ****** ******* on ***** *****. ***-** modules ***** *** ******** features **** **** **** encoding, ******* ****** ****** integration, *** ******** ***** printing ** ********** *********.

***** ******

******* ********* ****** ** a ********** ************ ****** that ******** **** **** and ***** ******** ********. Video **** *** ********* recorder *** ****** *** be **** **** *** client, ***** *** ** installed ************* ** *** other ****** ********** ******:

***** *** ****** ** no ****, ****** ** video ***** ** ******* to **** ******* ****** of ********** ******* ******** through *******.

******* **********

**** ***** *** **** responsibilities **** **** **** access ** *** ********** database (**** ** ** Receptionists) *** *** *********** for *********** ******* ********** discipline. *** ***** *****, the '******* **********' ****** can ** ********* ******* requiring * **** **** client. **** ****** ***-****** management ***** ** *** up *** ***** ********* permanent ** ********* ***********.

System *****

************* **** ******** ********* and *********** ******** *** every ******. **** ******* costs **** ******* ********, with ********* ******* ** door ******** ********* ** version. **** ******* *** these ******** ***** ** listed *****:

  • **: $*** ******, $*** per ******
  • ***: $*,*** ******, $*,*** per ******
  • ***: $**,*** ******, $*,*** per ******

******** ***********

*** **** ********** **** is ******* $*** - $550 ********* ** *** number ** ******* ******, but ***** **** ****** volumes.

Channel **********

******* ********** ** ********** resellers **** **** ** sales ******* ************ ** online. *********,***** *** * ******* number ** ******* *** territory************* ************ ** ***** ***** they *** **** ** service.*******, ******** ******* *** allowed ** ****** *******, and ***-***** ********* **** more **** * ****** VAR **** *** ****** for *******.

Comments (10)

I used to sell Lenel (over 10 years ago) as a certified integrator and I was a little surprised that it doesn't seem to have changed much. Good system for sure but I'm always uncomfortable locking customers into such proprietary systems especially when local integrator support is limited and controlled too tightly by the vendor. The end user beware - once you make the commitment to closed systems like this, you're kind of stuck with it and it may limit your choices in other areas because of incompatibilitiy issues. I generally prefer to work with more open systems.

Can you provide some examples of the 'proprietary' or 'closed' factors you mentioned please?

As far as I know, Lenel has been always claiming to be an open platform...

Hello 'B':

I am not sure which system aspect your question relates to. Can you clarify which factors you mean?

And I disagree about Lenel's claims to be open. They claim to integrate with many, as long as they adopt the OAAP API which they (Lenel) developed, but that's hardly 'openness'.

Hello Brian,

Thanks for the reply, IMO, the OAAP API laid the foundation of openness which enables 3rd party product to connect to OnGuard, so for this respect, I think it's open, at least its software framework is open.

In terms of OAAP, it's a different thing, more related to business model, I don't like it.

I believe Lenel uses Mercury panels as a Platinum Elite Partner . I have seen them easily swtched from Lenel to another brand with only minor changes (I think firmware).

Lenel is a reasonably good platform. However the requirements for certification are absurd. My senior technician has spent many hours between 1am and 3am to maintain certification currency. They run the webinars to suit US & EU business hours and do not cater for other time zones. I could understand if the requirement was for a major release but it is typically for minor updates and bug fixes. If he does not sit through these webinars his certification is suspended and he can not log support tickets. The support process is also poor with one request taking two weeks for a response.

Sometimes it is easier to just go with a competing product when offering a solution.

Like VMS solutions, I don't see a clear winner in ACS. There are tradeoffs with each and none seem to scale to all sizes; they have their arenas they work well in and not so much outside those arenas.

The comment about authorized dealers/VARs being able to sell anywhere is incorrect. The VAR agreement with Lenel has a defined territory for the dealer.

Hello Pat:

I think sales are restricted essentially by the territory of the VAR. For example, if the VAR has a customer with interests in multiple states, then that VAR can service that customer anywhere if they are willing. If a Florida VAR decides to expand into Georgia, they are able.

This was the understanding provided by Lenel/Interlogix when doing this report.

With that said, I'll ask them to clarify this point and respond.

Thanks!

Hello Pat:

Lenel's feedback:

"We do not ‘protect territories’. We do look to not oversaturate an area with VARs, but they can grow and sell unrestricted."

Our report is correct. Thanks!

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Mobile Access Usage Statistics 2019 on Jul 18, 2019
The ability to use mobile phones as access credentials is one of the biggest trends in a market that historically has been slow in adopting new...
How To Troubleshoot Wiegand Reader Problems - Inverted Wiring on Jul 16, 2019
Wiegand is the dominant method of connecting access readers, but problems can arise for installers. In fact, one of the most difficult reader...
Nortek Blue Pass Mobile Access Reader Tested on Jul 11, 2019
Nortek claims BluePass mobile readers are a 'more secure and easy to use approach to access', but our testing uncovered security problems and...
Calipsa - UK AI Startup Profile on Jul 10, 2019
Analytic startups are a major industry trend. One UK company, Calipsa is aiming to use AI to filter out false positive alarms for live video...
Poor OSDP Usage Statistics 2019 on Jul 09, 2019
OSDP certainly offers advantages over decades-old Wiegand (see our OSDP Access Control Guide) but new IPVM statistics show that usage of OSDP, even...
Directory of 60 Video Surveillance Startups on Jun 25, 2019
This directory provides a list of video surveillance startups to help you see and research what companies are new or not yet broadly known. 2019...
HID Mobile Tested on Jun 21, 2019
HID Global is one of the largest access brands, but their mobile access has had challenges. Indeed, the company has already restructured their...
Risk of Amazon Alexa Guard: No Battery Or Cell Backup on Jun 20, 2019
Amazon positions its Alexa Guard Service as a "smart home security system" and says it can help you "keep your home safe". However, the...
Genetec Synergis Cloud Link - Complex, Costly and Confusing on Jun 18, 2019
Genetec's Synergis Cloud Link is complex, costly and confusing compared to competitor access control architectures. Inside this note, we examine...
Biometrics Usage Statistics 2019 on Jun 17, 2019
While face and fingerprint recognition are used regularly for smartphones, it is not as common in physical security. In this note, we examine...

Most Recent Industry Reports

History of Video Surveillance on Jul 19, 2019
The video surveillance market has changed significantly since 2000, going from VCRs to emerging into an AI cloud era.  The goal of this history...
Mobile Access Usage Statistics 2019 on Jul 18, 2019
The ability to use mobile phones as access credentials is one of the biggest trends in a market that historically has been slow in adopting new...
New GDPR Guidelines for Video Surveillance Examined on Jul 18, 2019
The highest-level EU data protection authority has issued a new series of provisional video surveillance guidelines. While GDPR has been in...
Wyze AI Analytics Tested - Beats Axis and Hikvision on Jul 17, 2019
$20 camera disruptor Wyze has released free person detection deep learning analytics to all of their users, claiming users will "Only get notified...
Anyvision Aims For 2022 Revenue of $1 Billion on Jul 17, 2019
Only 3 video surveillance manufacturers do a billion dollars or more in annual revenue - Hikvision, Dahua, and Axis. Now, Anyvision plans to join...
HD Analog vs IP Guide on Jul 16, 2019
For years, HD resolution and single cable signal/power were IP camera advantages, with analog cameras limited to much lower resolution and...
How To Troubleshoot Wiegand Reader Problems - Inverted Wiring on Jul 16, 2019
Wiegand is the dominant method of connecting access readers, but problems can arise for installers. In fact, one of the most difficult reader...
ZeroEyes Gun Detection Startup on Jul 16, 2019
A gun detection video analytics startup, ZeroEyes, is being led by a group of 6 former Navy SEALs, aiming to "save lives" by using AI to assist...
Motorola Acquires Watchguard, Adds to Vigilant And Avigilon on Jul 15, 2019
2 years ago, Motorola had no position nor relevancy to video surveillance. Now, they own major video surveillance, LPR and body camera providers...
Hikvision Global News Reports Directory on Jul 15, 2019
Hikvision has received the most global news reporting of any video surveillance company, ever, ranging from the WSJ, the Financial Times, Reuters,...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact