I used to sell Lenel (over 10 years ago) as a certified integrator and I was a little surprised that it doesn't seem to have changed much. Good system for sure but I'm always uncomfortable locking customers into such proprietary systems especially when local integrator support is limited and controlled too tightly by the vendor. The end user beware - once you make the commitment to closed systems like this, you're kind of stuck with it and it may limit your choices in other areas because of incompatibilitiy issues. I generally prefer to work with more open systems.
Lenel OnGuard Tested
Can you provide some examples of the 'proprietary' or 'closed' factors you mentioned please?
As far as I know, Lenel has been always claiming to be an open platform...
I am not sure which system aspect your question relates to. Can you clarify which factors you mean?
And I disagree about Lenel's claims to be open. They claim to integrate with many, as long as they adopt the OAAP API which they (Lenel) developed, but that's hardly 'openness'.
Thanks for the reply, IMO, the OAAP API laid the foundation of openness which enables 3rd party product to connect to OnGuard, so for this respect, I think it's open, at least its software framework is open.
In terms of OAAP, it's a different thing, more related to business model, I don't like it.
I believe Lenel uses Mercury panels as a Platinum Elite Partner . I have seen them easily swtched from Lenel to another brand with only minor changes (I think firmware).
Lenel is a reasonably good platform. However the requirements for certification are absurd. My senior technician has spent many hours between 1am and 3am to maintain certification currency. They run the webinars to suit US & EU business hours and do not cater for other time zones. I could understand if the requirement was for a major release but it is typically for minor updates and bug fixes. If he does not sit through these webinars his certification is suspended and he can not log support tickets. The support process is also poor with one request taking two weeks for a response.
Sometimes it is easier to just go with a competing product when offering a solution.
Like VMS solutions, I don't see a clear winner in ACS. There are tradeoffs with each and none seem to scale to all sizes; they have their arenas they work well in and not so much outside those arenas.
The comment about authorized dealers/VARs being able to sell anywhere is incorrect. The VAR agreement with Lenel has a defined territory for the dealer.
I think sales are restricted essentially by the territory of the VAR. For example, if the VAR has a customer with interests in multiple states, then that VAR can service that customer anywhere if they are willing. If a Florida VAR decides to expand into Georgia, they are able.
This was the understanding provided by Lenel/Interlogix when doing this report.
With that said, I'll ask them to clarify this point and respond.
"We do not ‘protect territories’. We do look to not oversaturate an area with VARs, but they can grow and sell unrestricted."
Our report is correct. Thanks!