Lenel OnGuard Tested

By: Brian Rhodes, Published on Sep 17, 2014

Lenel is one of the biggest names in Access Control with many thousands of systems installed around the globe. 

In this report, we examine Lenel's OnGuard access management platform, look how it is typically used, organized, and configured with over 25 minutes of screencasts explaining core features. 

This quick video overviews what is inside:

Inside we cover these major points in detail:

  • Alarm Monitoring
  • Live Alarm Status
  • Facility Maps
  • Cardholder Verification
  • Manual Door Controls
  • Video Verification
  • System Administration
  • Cardholders, Schedules, and Access Management
  • Adding Controllers and Readers
  • Changing Alarm Priorities
  • Syncing System Changes
  • Reporting 

Along with details like pricing and dealer channel structure, available to IPVM PRO Members only.

******* *** ** *** biggest ***** ** ****** Control **** **** ********* of ******* ********* ****** the *****. 

** **** ******, ** examine *****'* ******* ****** management ********, **** *** it ** ********* ****, organized, *** ********** **** **** 25 ******* ** *********** explaining **** ********. 

**** ***** ***** ********* what ** ******:

****** ** ***** ***** major ****** ** ******:

  • ***** **********
  • **** ***** ******
  • ******** ****
  • ********** ************
  • ****** **** ********
  • ***** ************
  • ****** **************
  • ***********, *********, *** ****** **********
  • ****** *********** *** *******
  • ******** ***** **********
  • ******* ****** *******
  • ********* 

***** **** ******* **** pricing *** ****** ******* structure, ********* ** **** PRO ******* ****.

[***************]

Version ***********

***** ****** ***** ***** ******** *********, *** ******** ****** management ******** ********:

  • **:******** * ****** ******* 64 ******* *** * operator *******
  • ***:******** * *** ** 256 ******* *** ** clients
  • ***:******** '*********' ******* *** clients, **** ******* ** hardware ******

****** ******* ************* ******* versions ** **********, **** the *** *********** ******* versions ****** ** *** maximum ****** ** ********* readers , ********** ****** licenses, *** '*******' ******* for *********, ********* *******, and *****-****** ********** *****.

***** '***-**' ******** *** available ***** ** ***** OnGuard ******* ** *********, including:

  • •****** *******
  • •*****-****** **********
  • •********* *******
  • •***** *****
  • •*********
  • •*********
  • •***** ***********
  • •**** ***** ***** ***********
  • •********* ***********
 
System ********

***** ******* ******** ******** applications, ***** *** *** main ********* **** *** used **** ** *** time: 

  • ***** **********:**** *********** ** *** main ********* *** ***-*****, and ** ******** *** current **** ***** *** alarms ********* ** *** system. ** ******** ** 'live *****', ***** *** manually ******* ***** *** pull ******* *** ****** without ******* *** ***********.
  • ****** **************:**** ** *** ******* way *** ****** ** configured *** ***, *** routine ******* **** ****** cardholder, ******** *********, ** ****** levels *** **** ****. Also '**** *************' **** adding *******, *********** **** video ************ ** ***** systems, *** ******* ****** with ******.
** *** ********* ********, we ****** ***** ********* and ***** *********** **** are *******:

Alarm **********

** **** *****, ** look ** *** ***** appearance *** ******** ** the **** **** *********:

**** ***** ******

*** '****** ****' ** all ****** ********  ** displayed ****, *** '***** click' ******** ***** ***** to ***** ****** **** each *****, ********** ********** filtering ** ******, ******** up ********* ***** (** surveillance ** ******), *** adding ************** ** ******** notes *** **** *****:

******** ****

******* ** ******* ** VMSes, ***** *** *** out *** ****** ****** system ** * *********. Instead ** ********** ** matching ****** ***** **** specific ********, ***** *** drop ****** ***** ** place ***** **** *** actually ******* ** * facility. **** *****, ****** operations **** '******* *****' or ******* ** **** can ** ******** **** right-clicks:

** ******** ** ****** control *********, ***** ********** systems ** ******* *** also ** ********** **** the ***. *** *******, live **** **** ************ cameras *** ** *********, or ******* **** *****, strobes, ** ****** '********' commands *** ** ******* and ****** *** * map.

********** ************

**** ******* ******** *** badge ** ******* *** credential ****** **** **** a ***** ** ******* by *** ******:

**** ********* ***** ****** a ****** ******** ** visually *** *** ** entering * ********, *** especially *** ******* ******* or ***** ******** **** main *********, ****** * quick ****** ***** **** the **** ********* ************* **** *** ******** issued **.

****** **** ********

***** *** ******** *** be ******** ****** **** several ******* ** *** interface, ********* ******* *****, icon *******, ** *** locations. ***** ******* *** shown ** *** **** below:

 

***** ************

************ ***** *** ** linked **** ******** *******, so **** **** * badge ** ******* *** cardholder *********** ** ********* next ** **** *****. This **** ***** *************** **** *******:

** ******* *** ******** connected ** *******, *** must ***** ** ********** with * ******** ** NVR ***** ** *** system **** * ********** or ******.*************~** *** ************, ********* ********* ****:

  • *********
  • *****
  • ********
  • *****
  • *****
  • ***** ********

*****'* ***** ******* ******** its *** ******** ****** ******** (*****), **** ****** ************* depending ** ******** *******.  

System **************

*** ***** ***** *********** for ****** ********** ** 'System **************' *** ****** settings ***********, ****** ** or *********** ****** *********, and ********** **** ************ with ***** *********. *** video **** ***** ***** the ***** ****** ** this ****** *** ********* how ******** ******* *** *********:

***********, *********, *** ****** Levels

**** ***** ***** *** the ***** ***** ********* of ****** *** ********, with *********** ******* ** modified ** * ****** menu, *** *** '**** and *****' ** ***** they *** ******* ****** setup *** ********** **** specific *********** ** *****:

 

****** *********** *** *******

***** ****** ****** ******* is ** ******** **** for ***-*****, *************** *** additions *** ******* ******* System **************. ***** ****** hardware ** ********* ** an ****** ***** ** the *******, ** ** added ** *** '****** Tree' *** ********** ******* a ****** ** ****** menus:

 

******* *** ********* ** menus *********** *******, *** ******** location. *** **** ** naming **** *** ******** them ******** ******* ** Mapping ** ****** ***** screens, *** ******** *************.

********* **** ********** **** formats, *****-****** **************, *** anti-passback ******* *** ********** into *** ****** ** a ******** *******, *** must ** **** *** every ******.

******** ***** **********

***** ******** ***** ******* can ** *********** **** routine, ***-****** ******** ** Alarm **********. ** **** prioritize ********* ******, ***** can ****** *** ******* 'priority' ** ****** ** the **** ********* ****** are ********* ***** *** with ***-******** ******.

 

**** ****** ** *** the **** *** ***** can ****** ***** ******, as ******** *** ** outright ******** ** ****** from ******** *****. *******, Alarm ******** ********** ***** operators *** **** ******* of *** ****** *********** but ******** ****** **** 'Invalid *****' ** '****** Denied' ** *** *** of *** ****.

******* ****** *******

******* ****** ******* **** badge ***********, *************, *** access ***** ******* ****** immediately, *** ***** ******* like ***** ********, ******** setting *******, *** ******** updates *** ******** ********* by * ******** *****.  

** **** ***** ********* changes *** *******. ** order ** ***** ******* to ******, *** '********' feature ****** * **** event ******* ********** ******** and *********** ** ******* downstream. **** ***** ******* that *******:

*********

** ***** ** ********** information ********* ** *** system, ******* ******** **** 150 ***** ******* **** export ******** ******* **** who *** * ****** and ****, ** ***** specific ******* * ****** user *** ****** **.  In *******, *** **** number ** ***** ******* will ***** *** ******* of **** *****.  *** video ***** ******* **** module:

****** ******* *** ********* as ******* *******, *** *** ** ******** to ******* ***** ******* or **** ******* **** the ******.

********* ** ********** **** either ***** ********** ** System **************, *** **** users **** *** **** to ***** ** * separate ********* ****** ******* a ******.

** ********, *** ********* utility ******* ******** ******* on * ******** **** can ** ************* *******.

Backend ********

******* **** ** ******** database ** ***** ****** information. ***** ******* ********* keep **** ******** ** the **********, ** **** still ** ********* *** available ** *** ****** during *********.

*** ***** ** ******** types ********* ***** **** Oracle, *** *******, *** full ********** *** ********. Smaller ******* **** ****** opt *** *** **** versions ** *** (**: SQL *******), ***** ********** versions *** ** ********** to **** **** ******** instances ** *** *********.

Hardware ***********

*** *** ** ******** compatible **** *******  *******-******* ******* **** ********* are ************ ********** ******* ********.  **** 3rd-party ******** *******, **** those **** ***, ********* are **** ** ******** especially ******* ********(**: *****'* *** ******** [**** no ****** *********])

Other *********

***** **** *** *** main *********, ******* ******** several ***** ********** ******** used **** ****** ******* management:

***** ********

*******'* ***** ***** ** a ********** ******* **** allows ***** ** ****** and ***** ****** ******* on ***** *****. ***-** modules ***** *** ******** features **** **** **** encoding, ******* ****** ****** integration, *** ******** ***** printing ** ********** *********.

 

***** ******

******* ********* ****** ** a ********** ************ ****** that ******** **** **** and ***** ******** ********. Video **** *** ********* recorder *** ****** *** be **** **** *** client, ***** *** ** installed ************* ** *** other ****** ********** ******:

***** *** ****** ** no ****, ****** ** video ***** ** ******* to **** ******* ****** of ********** ******* ******** ******* OnGuard.

******* **********

**** ***** *** **** responsibilities **** **** **** access ** *** ********** database (**** ** ** Receptionists) *** *** *********** for *********** ******* ********** discipline. *** ***** *****, the '******* **********' ****** can ** ********* ******* requiring * **** **** client. **** ****** ***-****** management ***** ** *** up *** ***** ********* permanent ** ********* ***********.

****** *****

***** ******** **** ******** ********* and *********** ******** *** every ******. **** ******* costs **** ******* ********, with ********* ******* ** door ******** ********* ** version.  **** ******* *** these ******** ***** ** listed *****:

  • **: $*** ******, $*** per ******
  • ***: $*,*** ******, $*,*** per ******
  • ***: $**,*** ******, $*,*** per ******

******** ***********

*** **** ********** **** is ******* $*** - $550 ********* ** *** number ** ******* ******, but ***** **** ****** volumes.

Channel **********

******* ********** ** ********** resellers **** **** ** sales ******* ************ ** online. *********, ***** *** * ******* number ** ******* *** territory [**** ** ****** available] ************* ** ********** ** ***** ***** they *** **** ** service.  *******, ******** ******* *** allowed ** ****** *******, and ***-***** ********* **** more **** * ****** VAR **** *** ****** for *******.

Comments (10)

I used to sell Lenel (over 10 years ago) as a certified integrator and I was a little surprised that it doesn't seem to have changed much. Good system for sure but I'm always uncomfortable locking customers into such proprietary systems especially when local integrator support is limited and controlled too tightly by the vendor. The end user beware - once you make the commitment to closed systems like this, you're kind of stuck with it and it may limit your choices in other areas because of incompatibilitiy issues. I generally prefer to work with more open systems.

Can you provide some examples of the 'proprietary' or 'closed' factors you mentioned please?

As far as I know, Lenel has been always claiming to be an open platform...

Hello 'B':

I am not sure which system aspect your question relates to. Can you clarify which factors you mean?

And I disagree about Lenel's claims to be open. They claim to integrate with many, as long as they adopt the OAAP API which they (Lenel) developed, but that's hardly 'openness'.

Hello Brian,

Thanks for the reply, IMO, the OAAP API laid the foundation of openness which enables 3rd party product to connect to OnGuard, so for this respect, I think it's open, at least its software framework is open.

In terms of OAAP, it's a different thing, more related to business model, I don't like it.

I believe Lenel uses Mercury panels as a Platinum Elite Partner . I have seen them easily swtched from Lenel to another brand with only minor changes (I think firmware).

Lenel is a reasonably good platform. However the requirements for certification are absurd. My senior technician has spent many hours between 1am and 3am to maintain certification currency. They run the webinars to suit US & EU business hours and do not cater for other time zones. I could understand if the requirement was for a major release but it is typically for minor updates and bug fixes. If he does not sit through these webinars his certification is suspended and he can not log support tickets. The support process is also poor with one request taking two weeks for a response.

Sometimes it is easier to just go with a competing product when offering a solution.

Like VMS solutions, I don't see a clear winner in ACS. There are tradeoffs with each and none seem to scale to all sizes; they have their arenas they work well in and not so much outside those arenas.

The comment about authorized dealers/VARs being able to sell anywhere is incorrect. The VAR agreement with Lenel has a defined territory for the dealer.

Hello Pat:

I think sales are restricted essentially by the territory of the VAR. For example, if the VAR has a customer with interests in multiple states, then that VAR can service that customer anywhere if they are willing. If a Florida VAR decides to expand into Georgia, they are able.

This was the understanding provided by Lenel/Interlogix when doing this report.

With that said, I'll ask them to clarify this point and respond.

Thanks!

Hello Pat:

Lenel's feedback:

"We do not ‘protect territories’. We do look to not oversaturate an area with VARs, but they can grow and sell unrestricted."

Our report is correct. Thanks!

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Nortek Mobile Access Reader BluePass Examined on Feb 12, 2019
Nortek's Linear access control division claims to make mobile credentials "more secure and easier to use than ever before" with their BluePass...
Startup GateKeeper Aims For Unified Physical / Logical Access Token on Apr 04, 2019
This startup's product claims to 'Kill the Password' you use to keep your computers safe. They have already released their Gatekeeper Halberd...
OSDP Access Control Guide on Jun 04, 2019
Access control readers and controllers need to communicate. While Wiegand has been the de facto standard for decades, OSDP aims to solve major...
Farpointe Data Conekt Mobile Access Reader Tested on Jun 13, 2019
California based Farpointe Data has been a significant OEM supplier of conventional access readers for years to companies including DMP, RS2, DSX,...
HID Mobile Tested on Jun 21, 2019
HID Global is one of the largest access brands, but their mobile access has had challenges. Indeed, the company has already restructured their...
Nortek Blue Pass Mobile Access Reader Tested on Jul 11, 2019
Nortek claims BluePass mobile readers are a 'more secure and easy to use approach to access', but our testing uncovered security problems and...
Mobile Access Control Shootout - Farpointe, HID, Openpath, Nortek, Proxy on Jul 29, 2019
One of the biggest rising trends in access control is using phones as credentials but which offering is best? IPVM has tested five of the...
ZK Teco Atlas Access Control Tested on Aug 20, 2019
Who needs access specialists? China-based ZKTeco claims its newest access panel 'makes it very easy for anyone to learn and install access control...
Open Access Controller Guide (Axis, HID, Isonas, Mercury) on Sep 19, 2019
In the access control market, there are many software platforms, but only a few companies that make non-proprietary door controllers. Recently,...
Access Control Time & Attendance Guide on Sep 24, 2019
Access control systems can do more than lock doors. With little or no extra equipment, they can be used to track labor hours for employees...

Most Recent Industry Reports

Breaking Into A Facility Using Canned Air Tested on Jan 28, 2020
Access control is supposed to make doors more secure, but a $5 can of compressed air may defeat it. With no special training, intruders can...
ROG Security - Cloud AI For Remote Monitoring on Jan 28, 2020
ROG Security is offering cloud-based AI analytics to remote guard companies, by touting having "nothing to install" to "add virtual guards." We...
Brivo Business Profile 2020 on Jan 27, 2020
Brivo has been doing cloud access for more than 20 years. Is the 2020s the decade that cloud access becomes the norm? CEO Steve Van Till recently...
Favorite VMS / NVR Manufacturers 2020 on Jan 27, 2020
In 2018, a new winner emerged and a former top choice declined. Now, there is a new #1, a new top 5 finisher and 2 major VMSes in decline. Our...
"Hikvision Football Arena" Lithuania Causes Controversy on Jan 24, 2020
Controversy has arisen in Lithuania over Hikvision becoming a soccer team's top sponsor and gaining naming rights to their arena, with one local MP...
Axis and Genetec Drop IFSEC 2020 on Jan 23, 2020
Two of the best-known video surveillance manufacturers are dropping IFSEC International 2020, joining Milestone who dropped IFSEC in 2019. The...
Multipoint Door Lock Tutorial on Jan 23, 2020
Despite widespread use, locked doors are notoriously weak at stopping entry, and thousands can be misspent on locks that leave doors quite...
Avigilon Shifts Cloud Strategy - Merges Blue and ACC on Jan 23, 2020
Avigilon is shifting its cloud strategy, phasing out its Blue web-managed surveillance platform as a stand-alone brand and merging it with its ACC...
Verkada Paying $100 For Referrals Just To Demo on Jan 22, 2020
Some companies pay for referrals when the referral becomes a customer. Verkada is taking it to the next level - paying $100 referrals fees simply...
Camera Analytics Shootout 2020 - Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision, Uniview, Vivotek on Jan 22, 2020
Analytics are hot again, thanks to a slew of AI-powered cameras, but whose analytics really work? And how do these new smart cameras compare to top...