Lenel OnGuard Tested

Author: Brian Rhodes, Published on Sep 17, 2014

Lenel is one of the biggest names in Access Control with many thousands of systems installed around the globe. 

In this report, we examine Lenel's OnGuard access management platform, look how it is typically used, organized, and configured with over 25 minutes of screencasts explaining core features. 

This quick video overviews what is inside:

Inside we cover these major points in detail:

  • Alarm Monitoring
  • Live Alarm Status
  • Facility Maps
  • Cardholder Verification
  • Manual Door Controls
  • Video Verification
  • System Administration
  • Cardholders, Schedules, and Access Management
  • Adding Controllers and Readers
  • Changing Alarm Priorities
  • Syncing System Changes
  • Reporting 

Along with details like pricing and dealer channel structure, available to IPVM PRO Members only.

******* *** ** *** ******* ***** ** ****** ******* **** many ********* ** ******* ********* ****** *** *****. 

** **** ******, ** ******* *****'* ******* ****** ********** ********, look *** ** ** ********* ****, *********, *** ********** **** **** 25 ******* ** *********** ********** **** ********. 

**** ***** ***** ********* **** ** ******:

****** ** ***** ***** ***** ****** ** ******:

  • ***** **********
  • **** ***** ******
  • ******** ****
  • ********** ************
  • ****** **** ********
  • ***** ************
  • ****** **************
  • ***********, *********, *** ****** **********
  • ****** *********** *** *******
  • ******** ***** **********
  • ******* ****** *******
  • ********* 

***** **** ******* **** ******* *** ****** ******* *********, ********* to **** *** ******* ****.

[***************]

Version ***********

***** ****** ***** ***** ******** *********, *** ******** ****** ********** ******** ********:

  • **:******** * ****** ******* ** ******* *** * ******** *******
  • ***:******** * *** ** *** ******* *** ** *******
  • ***:******** '*********' ******* *** *******, **** ******* ** ******** ******

****** ******* ************* ******* ******** ** **********, **** *** *** differences ******* ******** ****** ** *** ******* ****** ** ********* readers , ********** ****** ********, *** '*******' ******* *** *********, redundant *******, *** *****-****** ********** *****.

***** '***-**' ******** *** ********* ***** ** ***** ******* ******* is *********, *********:

  • •****** *******
  • •*****-****** **********
  • •********* *******
  • •***** *****
  • •*********
  • •*********
  • •***** ***********
  • •**** ***** ***** ***********
  • •********* ***********
 
System ********

***** ******* ******** ******** ************, ***** *** *** **** ********* that *** **** **** ** *** ****: 

  • ***** **********:**** *********** ** *** **** ********* *** ***-*****, *** ** displays *** ******* **** ***** *** ****** ********* ** *** system. ** ******** ** '**** *****', ***** *** ******** ******* doors *** **** ******* *** ****** ******* ******* *** ***********.
  • ****** **************:**** ** *** ******* *** *** ****** ** ********** *** use, *** ******* ******* **** ****** **********, ******** *********, ** ****** levels *** **** ****. **** '**** *************' **** ****** *******, integrating **** ***** ************ ** ***** *******, *** ******* ****** with ******.
** *** ********* ********, ** ****** ***** ********* *** ***** application **** *** *******:

Alarm **********

** **** *****, ** **** ** *** ***** ********** *** function ** *** **** **** *********:

**** ***** ******

*** '****** ****' ** *** ****** ********  ** ********* ****, and '***** *****' ******** ***** ***** ** ***** ****** **** each *****, ********** ********** ********* ** ******, ******** ** ********* video (** ************ ** ******), *** ****** ************** ** ******** notes *** **** *****:

******** ****

******* ** ******* ** *****, ***** *** *** *** *** entire ****** ****** ** * *********. ******* ** ********** ** matching ****** ***** **** ******** ********, ***** *** **** ****** icons ** ***** ***** **** *** ******** ******* ** * facility. **** *****, ****** ********** **** '******* *****' ** ******* at **** *** ** ******** **** *****-******:

** ******** ** ****** ******* *********, ***** ********** ******* ** devices *** **** ** ********** **** *** ***. *** *******, live **** **** ************ ******* *** ** *********, ** ******* like *****, *******, ** ****** '********' ******** *** ** ******* and ****** *** * ***.

********** ************

**** ******* ******** *** ***** ** ******* *** ********** ****** name **** * ***** ** ******* ** *** ******:

**** ********* ***** ****** * ****** ******** ** ******** *** who ** ******** * ********, *** ********** *** ******* ******* or ***** ******** **** **** *********, ****** * ***** ****** check **** *** **** ********* ************* **** *** ******** ****** **.

****** **** ********

***** *** ******** *** ** ******** ****** **** ******* ******* in *** *********, ********* ******* *****, **** *******, ** *** locations. ***** ******* *** ***** ** *** **** *****:

 

***** ************

************ ***** *** ** ****** **** ******** *******, ** **** when * ***** ** ******* *** ********** *********** ** ********* next ** **** *****. **** **** ***** *************** **** *******:

** ******* *** ******** ********* ** *******, *** **** ***** be ********** **** * ******** ** *** ***** ** *** system **** * ********** ** ******.*************~** *** ************, ********* ********* ****:

  • *********
  • *****
  • ********
  • *****
  • *****
  • ***** ********

*****'* ***** ******* ******** *** *** ******** ****** ******** (*****), **** ****** ************* ********* ** ******** *******.  

System **************

*** ***** ***** *********** *** ****** ********** ** '****** **************' for ****** ******** ***********, ****** ** ** *********** ****** *********, and ********** **** ************ **** ***** *********. *** ***** **** below ***** *** ***** ****** ** **** ****** *** ********* how ******** ******* *** *********:

***********, *********, *** ****** ******

**** ***** ***** *** *** ***** ***** ********* ** ****** are ********, **** *********** ******* ** ******** ** * ****** menu, *** *** '**** *** *****' ** ***** **** *** allowed ****** ***** *** ********** **** ******** *********** ** *****:

 

****** *********** *** *******

***** ****** ****** ******* ** ** ******** **** *** ***-*****, reconfiguration *** ********* *** ******* ******* ****** **************. ***** ****** hardware ** ********* ** ** ****** ***** ** *** *******, it ** ***** ** *** '****** ****' *** ********** ******* a ****** ** ****** *****:

 

******* *** ********* ** ***** *********** *******, *** ******** ********. *** **** ** ****** **** and ******** **** ******** ******* ** ******* ** ****** ***** screens, *** ******** *************.

********* **** ********** **** *******, *****-****** **************, *** ****-******** ******* are ********** **** *** ****** ** * ******** *******, *** must ** **** *** ***** ******.

******** ***** **********

***** ******** ***** ******* *** ** *********** **** *******, ***-****** messages ** ***** **********. ** **** ********** ********* ******, ***** can ****** *** ******* '********' ** ****** ** *** **** important ****** *** ********* ***** *** **** ***-******** ******.

 

**** ****** ** *** *** **** *** ***** *** ****** these ******, ** ******** *** ** ******** ******** ** ****** from ******** *****. *******, ***** ******** ********** ***** ********* *** full ******* ** *** ****** *********** *** ******** ****** **** 'Invalid *****' ** '****** ******' ** *** *** ** *** list.

******* ****** *******

******* ****** ******* **** ***** ***********, *************, *** ****** ***** changes ****** ***********, *** ***** ******* **** ***** ********, ******** setting *******, *** ******** ******* *** ******** ********* ** * download *****.  

** **** ***** ********* ******* *** *******. ** ***** ** force ******* ** ******, *** '********' ******* ****** * **** event ******* ********** ******** *** *********** ** ******* **********. **** video ******* **** *******:

*********

** ***** ** ********** *********** ********* ** *** ******, ******* features **** *** ***** ******* **** ****** ******** ******* **** who *** * ****** *** ****, ** ***** ******** ******* a ****** **** *** ****** **.  ** *******, *** **** number ** ***** ******* **** ***** *** ******* ** **** users.  *** ***** ***** ******* **** ******:

****** ******* *** ********* ** ******* *******, *** *** ** ******** ** ******* ***** ******* ** **** outputs **** *** ******.

********* ** ********** **** ****** ***** ********** ** ****** **************, and **** ***** **** *** **** ** ***** ** * separate ********* ****** ******* * ******.

** ********, *** ********* ******* ******* ******** ******* ** * schedule **** *** ** ************* *******.

Backend ********

******* **** ** ******** ******** ** ***** ****** ***********. ***** OnGuard ********* **** **** ******** ** *** **********, ** **** still ** ********* *** ********* ** *** ****** ****** *********.

*** ***** ** ******** ***** ********* ***** **** ******, *** Express, *** **** ********** *** ********. ******* ******* **** ****** opt *** *** **** ******** ** *** (**: *** *******), while ********** ******** *** ** ********** ** **** **** ******** instances ** *** *********.

Hardware ***********

*** *** ** ******** ********** **** *******  *******-******* ******* **** ********* *** ************ ********** ******* ********.  **** ***-***** ******** *******, **** ***** **** HID, ********* *** **** ** ******** ********** ******* ********(**: *****'* *** ********)

Other *********

***** **** *** *** **** *********, ******* ******** ******* ***** components ******** **** **** ****** ******* **********:

***** ********

*******'* ***** ***** ** * ********** ******* **** ****** ***** to ****** *** ***** ****** ******* ** ***** *****. ***-** modules ***** *** ******** ******** **** **** **** ********, ******* access ****** ***********, *** ******** ***** ******** ** ********** *********.

 

***** ******

******* ********* ****** ** * ********** ************ ****** **** ******** live **** *** ***** ******** ********. ***** **** *** ********* recorder *** ****** *** ** **** **** *** ******, ***** can ** ********* ************* ** *** ***** ****** ********** ******:

***** *** ****** ** ** ****, ****** ** ***** ***** is ******* ** **** ******* ****** ** ********** ******* ******** ******* OnGuard.

******* **********

**** ***** *** **** **************** **** **** **** ****** ** the ********** ******** (**** ** ** *************) *** *** *********** for *********** ******* ********** **********. *** ***** *****, *** '******* Management' ****** *** ** ********* ******* ********* * **** **** client. **** ****** ***-****** ********** ***** ** *** ** *** fully ********* ********* ** ********* ***********.

****** *****

***** ******** **** ******** ********* *** *********** ******** *** ***** ******. Base ******* ***** **** ******* ********, **** ********* ******* ** door ******** ********* ** *******.  **** ******* *** ***** ******** parts ** ****** *****:

  • **: $*** ******, $*** *** ******
  • ***: $*,*** ******, $*,*** *** ******
  • ***: $**,*** ******, $*,*** *** ******

******** ***********

*** **** ********** **** ** ******* $*** - $*** ********* on *** ****** ** ******* ******, *** ***** **** ****** volumes.

Channel **********

******* ********** ** ********** ********* **** **** ** ***** ******* distribution ** ******. *********, ***** *** * ******* ****** ** ******* *** ********* ************* ** ********** ** ***** ***** **** *** **** ** *******.  *******, ******** ******* *** ******* ** ****** *******, *** ***-***** typically **** **** **** * ****** *** **** *** ****** for *******.

Comments (10)

I used to sell Lenel (over 10 years ago) as a certified integrator and I was a little surprised that it doesn't seem to have changed much. Good system for sure but I'm always uncomfortable locking customers into such proprietary systems especially when local integrator support is limited and controlled too tightly by the vendor. The end user beware - once you make the commitment to closed systems like this, you're kind of stuck with it and it may limit your choices in other areas because of incompatibilitiy issues. I generally prefer to work with more open systems.

Can you provide some examples of the 'proprietary' or 'closed' factors you mentioned please?

As far as I know, Lenel has been always claiming to be an open platform...

Hello 'B':

I am not sure which system aspect your question relates to. Can you clarify which factors you mean?

And I disagree about Lenel's claims to be open. They claim to integrate with many, as long as they adopt the OAAP API which they (Lenel) developed, but that's hardly 'openness'.

Hello Brian,

Thanks for the reply, IMO, the OAAP API laid the foundation of openness which enables 3rd party product to connect to OnGuard, so for this respect, I think it's open, at least its software framework is open.

In terms of OAAP, it's a different thing, more related to business model, I don't like it.

I believe Lenel uses Mercury panels as a Platinum Elite Partner . I have seen them easily swtched from Lenel to another brand with only minor changes (I think firmware).

Lenel is a reasonably good platform. However the requirements for certification are absurd. My senior technician has spent many hours between 1am and 3am to maintain certification currency. They run the webinars to suit US & EU business hours and do not cater for other time zones. I could understand if the requirement was for a major release but it is typically for minor updates and bug fixes. If he does not sit through these webinars his certification is suspended and he can not log support tickets. The support process is also poor with one request taking two weeks for a response.

Sometimes it is easier to just go with a competing product when offering a solution.

Like VMS solutions, I don't see a clear winner in ACS. There are tradeoffs with each and none seem to scale to all sizes; they have their arenas they work well in and not so much outside those arenas.

The comment about authorized dealers/VARs being able to sell anywhere is incorrect. The VAR agreement with Lenel has a defined territory for the dealer.

Hello Pat:

I think sales are restricted essentially by the territory of the VAR. For example, if the VAR has a customer with interests in multiple states, then that VAR can service that customer anywhere if they are willing. If a Florida VAR decides to expand into Georgia, they are able.

This was the understanding provided by Lenel/Interlogix when doing this report.

With that said, I'll ask them to clarify this point and respond.

Thanks!

Hello Pat:

Lenel's feedback:

"We do not ‘protect territories’. We do look to not oversaturate an area with VARs, but they can grow and sell unrestricted."

Our report is correct. Thanks!

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Global Real-Time Video Surveillance - EarthNow on Apr 20, 2018
A new company, EarthNow, with backing from Bill Gates, Airbus and more, is claiming that: Users will be able to see places on Earth with a delay...
Dedicated Vs Converged Access Control Networks (Statistics) on Apr 20, 2018
Running one's access control system on a converged network, with one's computers and phones, can save money. On the other hand, hand, doing so can...
Worst Access Control 2018 on Apr 18, 2018
Three access control providers stood out as providing the most problems for integrators. In this report, we analyze the answers to: "In the...
Key Control For Access Control Tutorial on Apr 16, 2018
End users spend thousands on advanced systems to keep themselves secure, but regularly neglect one of the lest expensive yet most important aspects...
Alarm.com Business Market Expansion on Apr 13, 2018
Alarm.com has millions of subscribers, but the company has traditionally been mostly a residential/home focused offering.  ADC's new Smart Business...
GDPR For Video Surveillance Guide on Apr 12, 2018
The European Union’s General Data Protection Regulation (GDPR) comes into force on May 25, but there is much confusion and no clear guidelines on...
Average Access Control Project Size 2018 on Apr 10, 2018
  The most common access control project size is 5 - 16 doors per project. This 2018 result mirrors previous statistics, most recently in 2016...
Eocortex / Macroscop VMS Company Profile on Apr 09, 2018
Eocortex is the international brand of Russian VMS manufacturer Macroscop. Macroscop was founded in 2008, and the Eocortex name created in 2013. We...
ISC West 2018 Access Control Rundown on Apr 06, 2018
For ISC West 2018, what is new and interesting in access control?  This rundown will bring you up to speed on the exhibitors, what they are...
VMS New Developments Spring 2018 (Avigilon, Exacqvision, Genetec, Hikvision, Milestone, Network Optix) on Apr 04, 2018
What's new with VMS software? In this report, we examine new features and releases for Spring 2018 to track different areas of potential...

Most Recent Industry Reports

Global Real-Time Video Surveillance - EarthNow on Apr 20, 2018
A new company, EarthNow, with backing from Bill Gates, Airbus and more, is claiming that: Users will be able to see places on Earth with a delay...
Dedicated Vs Converged Access Control Networks (Statistics) on Apr 20, 2018
Running one's access control system on a converged network, with one's computers and phones, can save money. On the other hand, hand, doing so can...
April 2018 IP Networking Course on Apr 19, 2018
This is the last chance to register for our IP Networking course. Register now. NEW - 2 sessions per class, 'day' and 'night' to give you double...
Rare Video Surveillance Fundraising - Verkada $15 Million on Apr 19, 2018
Fundraising in video surveillance (and the broader physical security market) has been poor recently. Highlights are few and far in between...
'Best In Show' Fails on Apr 19, 2018
ISC West's "Best In Show" has failed. For more than a decade, it has become increasingly irrelevant as the selections exhibit a cartoon level...
Security Camera Cleaning Frequency Statistics on Apr 18, 2018
150+ integrators told IPVM how often they clean cameras on customer's sites and why.  Inside we examine their answers and break down feedback...
Worst Access Control 2018 on Apr 18, 2018
Three access control providers stood out as providing the most problems for integrators. In this report, we analyze the answers to: "In the...
Axis VMD4 Analytics Tested on Apr 17, 2018
Axis is now on its 4th generation of video motion detection (VMD), which Axis calls "a free video analytics application." In this generation, Axis...
Arecont CEO And President Resign on Apr 17, 2018
This is good news for Arecont. Arecont's problems have been well known for years (e.g., most recently Worst Camera Manufacturers 2018 and starting...
Strong ISC West 2018, Says Manufacturers, GSX / ASIS Expected Weaker on Apr 17, 2018
Manufacturers say ISC West 2018 was strong, continuing the trend we have seen in 2017 results and 2016 results. However, those same 100...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact