Jeweler's ADT Security System Failed, "Entire Business Was Robbed and Destroyed", Sues ADT [Now Settling]
A jewelry store alleges it was "robbed and destroyed" after its ADT silent alarm failed to go off during a break-in, the second failure in 7 months. The store is now suing ADT for breach of contract, unjust enrichment, and negligence.
In this report, IPVM examines the complaint, ADT's response, a previous similar lawsuit, and potential issues in the litigation.
UPDATE: ADT is now settling with the jeweler, details inside.
Complaint ***** ** ********** ***** "****** ******** *********"
** ******* **, ****,******** **** *** ************ ***-**** **************** *** ** **********.
Complaint ********
******** **** ** ***** *** *** breach ** ********, ****** **********, *** negligence ***** *** ******** *** ****** into *****, *** ***'* ****** ***** failed ** ** *** *** ***** the ***********. ******** **** ****** *** "entire ******** *** ****** *** *********" after *** ****** *****-**.
******** **** *** *** *** ****** installed ** ********* ****, ********* *** ******** ******* *** ******* ***** and ***, ******** ** *** *********.
Two *****-*** ****** * ******
******** **** *** ****** **** * times ****** * ******, ********* ** the *********. ** **** ****, *** store ******** * *****-**. *** ***** claims *** "******** ****** ****** ******* the ****** ***** ****** *** *** failed ** ***** *** *********** *** immediate ******** ** **** *** ******** to ***** ***** ******** **** *** store." ***** *** **** **** *****-**, ADT "**********, ********, *********, ***/** ******* their ******** *** ******** ****** ** the ******* ******** ** ******* ******* such *****-** **** *********" ********* ** the *********.
*******, **** * ****** *****, ** February ****, ******* *****-** ********. *** complaint **** **** **** ****, "*** security ****** *** *** *********, ** part, ******* *** ******* ****** *** the ***** ** *** ********." *** store **** ******* ********* **** * security ****** **** *** ** ******** by ****** ******* *** ***** *** "grossly *********":
***'* ******** ******, *** * **** and ******* ***** ********** *********, ****-*** valuable *******, ****, *** ********, *** by ***** ****** ******, ** ****, by ****** *** ***** ****** ***, is * ******* ********* *** ****** security ****** **** *** *********, **********, and/or ******** ***** *** ******** ** care ** ***.
** * ****** ** ***** *****-***, Temecula **** ******* *** "****** ******** was *********** *** *********" *** ** was "****** ** ******* [***] ********."
System ************ *** ** ****
*** ************ ** *** ***** ****** and *** ***** ** ***** ** was ******** ***** ****** * *** factor ** *** **********. *******, *** current ***** ********* ** *** ******* how *** ****** *** *** ** or ** **** *** *** ***** was *** ***. ***** ******* ***** help ****** ****, ********* ** *** negligent ** *** ***'* ****** ***.
Damages ****** *******
******** ******** **** ****** ** ***** in *** ****** *** ******, ********* damages ******** ********* *** ********, **** wages, **** ******** ******, ********* *******, and ****, *** ***** *** *** give * ******** ******** ****** ** is ****** ***. *** ******** ******* are ***** $**,*** ** *** ********* was ***** ** ***** **** **** Riverside ****** ******** ***** ** *** Central ******** ** ********** ** ******** Court. *******, * ******* ******* ******* ADT ** **** ***** ******* ********** jewelry ***** *** *********** ***** *** ADT ***** *** *** ** *** asked *** ******* **** $***,***.
ADT ****** ****** ******
*** ****** *** ******* ******, ******* that *** "**** **** *** ********* breached" *** *** **********, **********, *** maintaining *** ***** ******* ***** *** contract, *** ***** ********** ****** ***:
*** ***** ****** ********* ******* **********’ negligence ***** *** **** ** **** because *** **** **** **** *** allegedly ******** – *.*., *** **** to *******, *******, *** ******** ***** monitoring ******** – ***** ***** *** Contract, *** ********** ****** ***.
***, ** *** ********, *** *** protest *** *****'* ***** **** *** silent ***** *** *** ** *** during *** * *****-*** (*.*., *** ADT ****** ******).
ADT ********: *** **** ****** *** $*,*** ** ******** *******
** ******* * ******** **** ***, the ***** "****** [***] ***** ** sue *** *** ********** *** ************* damages" *** "*** ********* ******** ** alternatively ******* ** $*,***," ***'* ******** says. ***'* ******** ***** ******** ******** of *** ****** ******** ******* ******** Gold *** ***, ********* * ******* that ********** ****** *** ** *** "liable *** *** ****** ******* ******** or ********** **** *** ***** ******* event."
***'* ******** **** *** * ******* explicitly ******* *** ******** **** "*** equipment *** ******** *** *** ****** operate ** ******** *** ******* *******, including *** ********** ** ***** *****."
*** **** ****** **** ***** **** the **** *** ***** ****** *** right ** *** *** *** "********** and ************* *******," **** ** *** is ***** "*********** *** *** ****** arising **** *** ***** ******* *****" the ***** ******* *** ** ******* to $*,***.
Valenzuela *. *** - *** **** $*,*** *** ******* ******* ***** *****-**
** ****, *** *** **** ** the ****** ** ******* ********** ******* store **** *** *****'* *** ***** failed ** ** *** ****** * burglary, ************ *. ***. *** ***** ******* $***,***+ ** damages. *******, *** ********** *** *** case *** *** ******* ***** *** given **** $*,*** ** *******, ** line **** *** ******** *********.
********** ****** **** *** ********* *** not ***** ******* ***'* ******* *********** "gross **********" (*.*. ********** *** ******** disregard *** *** ****** ** ******). While **** ****** **** ******* ********** of ********* ******* ** ***** ** negligence, **** **** *** ** ***** of ***** **********,**************** **** *********. *******, *** ***** negligence ******** *** *** **** ******* under ********** ***, "***'* *********** ***** solely **** *** ********** ********, *** not **** *** *********** **** ******* under *** *** ** **********." *** had ** ***** ********** ******* ** its ********, ***** ****** ***, ** provide ******** ******** ** ********** ***** not ***** * **** ***** ******* ADT. *** ***** ***** **** ** limited ** * ****** ** ********, and *** ********* ***** **** ****** upon **********. ******** ********** ******** **** decision, *** ******* ***** ******** *** trial *****'* ******.
** ********** ********, ***** ***** *** **** **** "California ****** ********* ****** **** ********** in ***** **** ** **** ***," and **** * ******** ** ******** court ***** **** * ******* *******.
Damages ********** ******* ** ********* "************" ****** ******** *********
******** **** ***** ********** *** ********* provision ** ** *** ***** **** the ********* *** ************ ***** *** circumstances **** *** ******** *** ******. According ************ ***** **** ******* ****:
* ********* ** * ******** *********** the ******* *** *** ****** ** the ******** ** ************** ***** ******* ** ********** *** provision *********** **** *** ********* *** unreasonable ***** *** ************* ******** ** the **** *** ******** *** ****. [emphasis *****]
********** ** ********** *. ***, ********** did *** ******** *** ************* **** would ********** *** *********, ***** *** wrote:
********** *** *** ********** *** ************* that ******* ** *** **** ** contract ********* **** ***** ******* * conclusion **** *** ********** ******* ********* was ************.
Challenges *** ***'* ********* / ***********
***** *** *** *** **** ****, the **** **** *** ****** **** security ****** ****** *** ***** *** contract ***** **** ******** **** **** they *** ********* ** * *** signal ** ********* *** *********.
** ****** *** ***** **** **** only *** **** * ******* ** $2,000 ** *** **** ***** *** security ****** ***** *** ***** ********** are "*********," **** ***** ****** ******* buying * ************* ******* ****** (****, Simplisafe, ****, ***.). **** ***, *** business *** **** ***** ** *** system ** ***** ******** **** ****** into *** *** ****** **** *** work ****** ***.
UPDATE: *** ********
** ***** **, **** ***********, *** ******* ********* **** *** entering **** * ********** ********* *** that *** **** *** *** *********:
*** **** *** **** *** ** not *********.
***** ***/** ********, *** **** **** day *** ****** ******* ********* **** a ****** ****** ** * ***** or ***** ****** *******/** ****** *** install * ***** ** * ****** or ****** ********* ******* ** * switch *** ***** *** ****** **** etc. ***.
**'** *** **** ****** ******* ***** in *** ****. ** ** *** allow *** ******* ** **** ***** access ** *** ** *** ******* we ******* *** **** ******. ** also **** **** ******* **** **** audit ******. ** ******** *** * client **** ** ** **** *** admin ******, ***** ****** ** * small ******** ****. ** **** ******* the *** ******* ** *** *** and ******** ** *** *****. * finally ******** *** ****** *** ** emailed ** **** *****. * ******* out **** ** *** *** ***** of *** ******. ** ****** ** of ****** *** ****** ** **** and *** ****** ** *********. * told *** * ***** ***** *** admin ****** ******** *** ** **** to *** ** *** ******* **** out ** ***** *****. **** ******, they ****'*. **'* *** * ****** anymore.
****, **** *** ** ***** **** contracts ***** **** ********** *** *** estimates. **** **** **** ******* *** signing *** ******** ** ***** *********.
* *** ****** ** *** ** these ********* ** “*** ******* ** not ** *******”.
******* ********. ** *** **** * suit ** *** *** ******** *** the *** ******** ******* ** ***** trying ** ***** **, ** *** dry ******* *********** *** ****** ** replace **** ****?
******* ** ******* ***, * ***** think **** *** ***** ** ***** to *** *** **** * **** case ******* ** ***** **** *** value *********** ** *** **** ********, unless *** ** ** ********* ** often **** **** ***’* ****** **** cost. ********?
** **** ********* ***** ***** ** far **** ********* ****.
***** ** ********** *** ***** ** gross **********. ******** *** ********* ******* would ******* *** ****** ** ********* from *** *** *** *** *** user ****** ***** ******. *** ***’* this *********? ** ******** *** ********* company ***** **** *** ***.
** *** *** *******, *’** *** the “*** **” **** **********.
*** ************** *** ********* ** ******** in *** ******** ****** ** **** parties. *** ******** ** *** ***** you ** **** ********, ******* ***** are ***** ****** ** ******* ** are *** *********** *** ********. ********* leave ******* **** ** **** *** risk. **** ** ******* ******* *** lots.
**** *** ******* ****** (*** ** the ******** ** ***** *****) *** for *** ******* ********, ******* ********* not ******* *********. *** ****** *** for *** ****** (** ******** ** their *****), ******* *** ********* *** contract. ********* ***** *** ********** ******* as ****. ******* ***** ********** ** ADT’s **** ** ******* *** *** plaintiff.
*** ***** ****** **** * *** if *** **** ******* **** **** responsible. ******* ***** ********* ****** ** huge. **** ***** *** **** **** asked ** ** ***********, ** *********** said ** ** **** ******* **** 3 ****** ** ******* *********, ***** which *** ***** ****. **** *** account *** ** ********** ** *******, no *********** ** ****** *********, ** sense ** ************** *** *** *******, etc…
******* ** *********** *********. *** ** course *** ********* $* ******* ******** will ***** *** ****** *** ** usual. ********* *** ***** ** *** started **** **** ****** ** *** ones **** ******* ********.
**** ***** **** * ***** **********. I'd **** ** ***** ** **#*'* comments ** ******* * ********* **********: unlike * **** ***** * ***** at *** ***-******** ***** *** *** cleaners ***** (*.*., *** ******* ********'* watch), * ******** ****** ********* ***** with *** ******. ******* *** ******** can ** ******* * *** *** the *** ******** ******* ***** * left *** **** **** ** ****, my *** ******* ** ** ** the ***.
******** **'* ******** **** *** ***** have ********* ** *********** ***** ****** better ***. *** ** ******** ******* in (*.*., * *****) *** *********** that *** ***-**** ****** **** *** equipment ***** * ******* ******* *** be **** ** *********** **** *** case ***** *** ************ *** * bad ***. ******* *** ************** ** maintaining * "******* ******" **** *** manufacturer **** *** *** ***** ** the ****** *** ** ********** ** the ************ ***** **** * **** order.
*******, ** **** ** * ****** issue, ******* **** *** ****** ** start * ***** ****** ******* ** prove ********** ****** **** *** *** service. ** *** ****, ** ********* policy ****** **** ***** **** ******* of **** ** ***** **** ****, right?
"
******* ********. ** *** **** * suit ** *** *** ******** *** the *** ******** ******* ** ***** trying ** ***** **, ** *** dry ******* *********** *** ****** ** replace **** ****?
******* ** ******* ***, * ***** think **** *** ***** ** ***** to *** *** **** * **** case ******* ** ***** **** *** value *********** ** *** **** ********, unless *** ** ** ********* ** often **** **** ***’* ****** **** cost. ********?"
********* **** * ************** ** ** everything ******** ** ******* ***** ********, especially ** **** ******** *** **** value *****/, ********* ** *******. ** not **** *********** ******* ** ********. Now, *** ***** ******* **** *** a ************** ** ***** ********* ** make ** ********* ******* ** ** why ******* **** *** ***** ******* the ******** *** ******** **** ***. Also *** ***** ******* ****** *** be ** *** ******** ** ********** systems **** **********, *** *************, **** will **** ***** ********* ** ***** greatest **** ** **** ********** ** the **** ** ****** * ***** buck. **** ****** ****** ****** ** install *** ***** ****** ********** ******* to *** ******** *** **** *** refusing *** ** ** ** *** best ******** ** *** ******** *** to *** * ****** **** **** not ******* **** ******** ** ***** time ** **** ** ******* ** using * ******* *********** ******** ** conveniently ******* **** ***** ****'** ****** that ***** ****. ***** ** *** customer *** *** ********** ***** ****-***** business *** ******* *** ***** ** the ***** ******* *** *** ********** their ******** *** **** ****** *** easy *****. **** ** * ******* practice. *** ******** *** ** ***** but **** ***'* **** **** *** product *** **** **** ********** **** being ***** *** **** **** **** later. ** ***** ** **** ** them ** **** *****. *** ******** should ******* **** ** ***** ********** but ********* *** *** ** ** imo. *** ***** ******* ** *** other **** ****** ** ********* *** forced ** *** * *********** ******* to **** **** ***** **** ******* the **** **** **** ****** ** participate ** ***********. **** **** *** all ***** ****** ********* *** **********. This ** ** ********* ******* *** providing ** **** ********* ***'* ** dirtbags.
** *** ******* *** ****, **** could **** ****** **** ****** ***** monitoring **** ** *** ********, ****** preventing **** **** *********. **, **'* really ***** *** *****.
***** **** **** ******* ** *** failure. ** ** ** ** ****** as *** ***** *** ***, *** guys ****** *** *** ******* ** die *** **** ***** *** ***** then ****** ****** ** *********. ******** are ***** *** ********** ** **** understood. ********* ***'* **** ** *** more *** ********** ********** *** ************ may ** ********* ***** ** ****.
********* *** ********* *** **** ** because **** *** *** ******** ** the **** ** **** ****** ** is ** * ***** **** ** page ** ** *** **** *****. I ***** ******** **** ****** *** says **** * ******** ***** ******** is **** *** ********** ** **** 2 ******* ** *********.
***
*** **** * ****** *** ******* should ******* ******* ***** ** ******* time, **** **** ****** ** *** to ********. ****, **'* **** ** tell ********** ** *** ******* ** dead ** ***, ****** ***** ***** was * ****** ** ***** ****?
****, **** * *** *** * recently **** **** ** *** ****, a ******** *****-****** ********** ********. **** asked ** *** ***** ******** ****** didn't **** ***** * ***** ******, and **** ** *******, *** ****** they ********* * ***** *** *** "service **-********" ***** *** ******** **** on *** ***** ****** ********* *** the ******* ** *** ****** **** still ** ******* ********. ***** **** there *** ** **** ******** ******** issues ** ******* ****...
**** ******** ********.
**********, *** ****** **** ****** *** is ***** ****.
*** ***** * **** ***** ** that * ******* **** ** ***'* marketing ** *** **** **** *****.
*** ***** ******** **** **** ***'* effective ******** ** "** **** ***** unless *** ****** ***** *** **** if ** *** *********, *** ***'* expect ** ** ** ***********." ** that ** ***** ***** ** ***, it's * **** ******* ** ********* ADT *********, **?
* ****** *** *** ********* *** about * *****. * ******** ******** times ** ****** ** ********* ***** meeting ** ******* *** ******* ****** that ****’* **** **** ** ****** have. ******* ********* ** ****** ****** in ***** *****, ***** ** ***** homes, ***** ** ***** *****, *** other ****** *** *** ******* ***** worked.
********* ****** **** ****** ********** *** livelihoods ** ** ******** ********* ** any ********* ** ** ** *** caught ********** ******** **** ****** ***** these ****** ********.
******* *’** **** **** *** * years ** * ***’* **** ** worry ***** ****** ***** **** ******** anymore. 😆
**'* ***** ****, ****'* ***. **'** installing * ****** *** ******* ** for *** ****** ** **** ***. Often ******* ******* *** *******, ***'* want ** ** ******* ****, ****** trouble ******* **** *** ******* *******...***, the **** **** ** *** **. This ** *** ** ********* *********** with *** ******* ** *****, ****, phone *** ****. ** ********** ****** them ** ******** *******, ***********, ********...***. It's *** **** *** *****. **'* because ** ********* ******* **** *** most ********* *********** * **** ** business ***** *** ** ** ** their ******** ******. * *** **** you *** **** ** *** ******* actually **** ** ** ** ***** offers. ** *** *** ** *** day, ** **** ***'* **** ** pay ** ** **** **** ***** system ** ** ** ***, ** can't ******** ** *********** *** **** happens.
****'* *** ***** ******. *** ** do ** *** ** ********* **** we ******* * ****** ** *** central *******. ** ***** *** **** on *** ********* ** ******* *** the ****** ************** ************** ******* *** premise, ********** ******* *** ********* ******** dispatch. ****'* * *** ** ******** involved. ** ** ***'* *** *** signal **** *** ***** ***** ** might ** **** ******** ******* *** down, ** * ***** ***** *******. If *** **** ********** ****'* *** there ** **** ** **** *** home ** ***** ** ******* *** FD ** *** ********* *** **** had ** *** *** ** ***, get **** ** *** ******* *** then *** ** *** *****. **** is *** ** **** **** ***** contracts.
** *** ***** **** *** *****...
*/ * ** *** ***** ** any ***** ** *** **** ** + ***** **** **** *** ****** AC ****
*/ ****** ***** ***** ** *** last ** ***** **** ******* ******* testing ** ******* ******* ** *********
**** ** ** ** **** ** Australian ******** *** ***** ******** (******). In ** *** * ******* ** battery ****** ***** & *** ******* battery ****** **** ** ** ***.
* ***** ***** *** ***** ********* here...
*) *** ****** *** *** ******** for ********** *) *** ****** *** installed *********** *) ** ***** *** suspect *** ********** ** ********** ******** systems.
* ***** *** *****!
* **** *** **** ******* ******* of *** **** *** ***** **** short *** ** ***** ** *** Sales *** *** ******* ******* *********** and/or ******** ** ****** **** ******** option ** ******** ***** *** ***** system ***** **** ****** ************* ****** only. **** **** *** ********* **** to ***** *** ** **** **** to ** ********* ***** ********* *** of ***** ** *** *** ******.
** ******; ***** ********** ******* ********* ADT *** ** ****** *** ***** for *********/***** *** ***** **** ***** premises *** ***** ********* ***** ***** Real **** ************* *** ***** *******, Phone **** ** ******** *** ***, Low *** ******** ****** *** ****** much ********. **** ************* *** *** Alarm ***** ** * ****.
**** ***'* **** ***** ****** ******** have *** **** ********, ********* *** responsible *** **** ** ****? ****** sad *******.
****** **** * ******** **** *** alarm ******* ***** **** ****** ********* for ****, ********** *** **** ** life.
*********** *** *** ***-***** ************** ***** on ****. ** ** ****** *** system *** ********** ********* ********* *** then ****** **** *** ********** ****** that ****** ***** ******* ** *** table.
**** - * *** *** *** where *** ******** *** ****** *** not ******** ********. * *** *** where **** ********** ******* **** ***** the ****** *** *** ******** ******** and **** **** *** ****** **** the *****'* ***** ** ****. ******** for ****...
* **** *** ******** ******** ** the **** ******** *****. ** ******* they **** * ******* *** ****** so ***** ****** **** **** *** paths ** ************** *** *** ***** panel. **** *** ****** *******, **** alarm ***** ** ********* ******* ** reporting ** ******** *** *** ******* conditions.
** ** *********** **** *** ***** claims **** *** ***** ****** *** not **** * "******" ***** ****** when *** *****-** ********. ****** *** hold-up *** *** ********** ***** "******" alarm ******* *** **** - * break-in ***** ********** ***** ** ******* alarm - ***** ** *** * typical ***** ****** ******** * ******* / **** / *****. * *** on *** ******** * ***** / strobe *** **** **** *** ****** as ****. ********* *** ****.
**** ** ** ***** ******** ****** the ******** ** ** **** *** system ******* ** ******* ******* ***** signals *** **** ** ****** ** ADT ** ***** ** * *******. I ****** ** **** *** ****?
* ***** ***** ***** ** * lot **** ** **** ***** **** is ********* ** ** ******* ** the *******. ******* **** ****** ** the ***** ****** ** *** *****-** everything ** **** ***********, ********* ** commentary. :-)
** *** *** **** ******* ****** were ******** ** **** * ** certified ******* ******. *** ****** ****** not **** **** * "****** *****". It ***** **** **** ******** ** have * **** ********* ** *** system **** ***** *** ** *******, tampers ** ******* ********* ** **** alarm ******* ** *** ****, *******, glass ****** *** ****** ******* ********* to **** *** ****** ******* *** 24 ***** ***** ** ** *******. It ***** **** ******* ****** ********** and ************* ** ******* *** ************* of *** *******. **** *********** ** would **** ** ** ********* ** a ** ********* ******** ** ***** there *** ***. ******** ** ***** types ** ********** ******** **** ****** level ** ********** ******* ** *** liability ********. * ***'* ******* **** the ******* *** ********* **** *** owner ********** * ****** *****. ****** alarms *** ******'* *** **** *** can ****** ** ******** *** *********** but *** ***** * ******* ***** want * ****** ***** *** ***** entire ******?
** ****** **** ****** **** ****** be * ****** *** ******** ******* owners ** ****** ***** ********* *** up ** **** *** ***** ******* a ****** ******* * ****** *** double ******** ********. ** ***** **** your ********. *** *** ****** ** resources ** ****** ******* ***** ********** but ** ***??
UPDATE: *** ********
** ***** **, **** ***********, *** ******* ********* **** *** entering **** * ********** ********* *** that *** **** *** *** *********:
*** **** *** **** *** ** not *********.
*** ******* *** *** *********** *** their *** ***** *** ****. * paid ** * ***** ****, **** contract ******** ****** ****’* ****** ***** being ********. ********** * ******* ******* of *** *** *****.
$***.** ** *** ********* *******. ** settled *** *** ***** ** ** contract.
*** ******* *** *** *********** *** their *** ***** *** ****
****, *** ****'* *** ******* ***** rule ** *** ** ("******** ****"), **** **** *** ****** *** relatively *** ** ****.
*** **** **** *** ********** ******** early ********* **** *** ******* **** than **** *** ***** ** *** contract. *********, *** ********* ***** **** waited ***** ********* ** *********** ******* more ******** ** ***** ********** ** ADT's ****.
* ******* ******* ****. **** ******* you *** * ******** ******, *****'* mean ** ***** ** ******** *** day ***** ******** ***** *** *** leaves *** *** ****. *** **** ADT ***** ** ***** ** ********* system, *** * ** **** ********* to ******** ******* ** *** ***** - **** ** ***** *** ****** control ******* ***. **** * ************ system, ** ***** *** *** ******* are *********, ******** **** ***** *** we *** ****. ***** ***/** ********, the **** **** *** *** ****** disable ********* **** * ****** ****** of * ***** ** ***** ****** network/IT ****** *** ******* * ***** on * ****** ** ****** ********* support ** * ****** *** ***** the ****** **** ***. ***. **** day **** *** ****** *** *** us ******* *** ****** ****'* "****". An ********* ****** *** **** **** back ** *** * ***** ** batteries *** ****** *** ******* ** bidding ***** - ***** ****'* *** for ** ** ** *** *** out *** ********* *******... ********** ******** a ******* *** ******* ******** ** go ** ********* ** ****** ********** was *******... ***** ******* ******* ** because ** ****...
******* - ****** *** *** *******, I **** *** ** **** *** look ** *** ********* ** **** sure **** *** ******* ** **** as ****.