Competing Against Tyco IS / JCI

By: IPVM Team, Published on Jul 28, 2017

Mega-integrator Tyco Integrated Security has gotten even bigger with the 2016 merger with Johnson Controls.

110+ integrators told us what they thought how Tyco IS / JCI and how often they compete with them:

The clear majority of integrators compete with Tyco IS / JCI at least some of the times. However, compared to other large integrators surveyed, integrator respondents were particularly negative about Tyco, criticizing them for:

  • Poor service
  • Poor ethics
  • High Prices
  • Unwieldy size
  • Badly designed bids
  • Highly monthly charges

****-************** ********** *********** ****** **** ****** with ******* ****** **** ******* Controls.

***+ *********** **** ** what **** ******* *** Tyco ** / *** and *** ***** **** compete **** ****:

*** ***** ******** ** integrators ******* **** **** IS / *** ** least **** ** *** times. *******, ******** ** other ***** *********** ********, integrator *********** **** ************ negative ***** ****, *********** them ***:

  • **** *******
  • **** ******
  • **** ******
  • ******** ****
  • ***** ******** ****
  • ****** ******* *******

[***************]

Bad ** *******

*********** **** ** **** Tyco *** ******* ********* post-sales *******, ******** **** to ***** **** ********* away.

  • "**** *** ******* ** their ******* ********** **** they **** ******** ** installation."
  • "** **** **** ** projects ******* ** ***** customers ******, *** ***** know *** ******** ****** and ** ******* ****** value *** *** *** user."
  • "**** **** ******** **** technicians **** ***** **** side ** ****** ******** work, ***** ****** **** well."
  • "** **** **** ** projects ******* ** ***** customers ******, *** ***** know *** ******** ****** and ** ******* ****** value *** *** *** user."
  • "*** *** **** **** / *** ** ********* from ***** ********* ** the **** **** **** are ** ****** ** sales, *** ** **** on ********* *** ******** satisfaction."
  • "**** ** **** ** a ****** ** ***** after ***** ********* **** there ** * **-******* of * *********** ** support ********."
  • "* *** ** ***** they ***'* ******* ** what **** ****."
  • "**** *** ** ** experience, ***** ******** ******* is *******."
  • "**** ** *** ********* we **** **** **** have,used **** ****** **** not *** **** *****."
  • "***** ********** *** ******* is *******.."
  • "**** *** ******* ** their ******* ********** **** they **** ******** ** installation."
  • "*** ******* ***** * pile ** **** **** them ** ***** ********* are ********** ******* **** the ***** ** ******* they ***; **** **** sales ** ********** ****."

Ethics *******

*********** **** ** **** unethical ********* *** ******* Tyco's **********.

  • "***** *** ******** *** an ****** *** ** cat **** **** ** used ***'. **** ** was ******. **** **** entire ******* ******* ** that."
  • "***** ****** *** **** of ***** ********* **** recently ******** **** *********** of **********, ************, *** bribery."
  • "**** **** ** ***** their ****** ** ****** their ******* ****** *** force **** **** **** Tyco *****."
  • "** **** ********* ** see **** ** ******** Avigilon **** * ** day ******** ******* ** the * **** ******** warranty. **** ***** *****."
  • "**** ********* '***' * project, ***** *****, ***** sell, ***** *******, *** a *** ** ********* skills ** ******* *** quality, ********* *** ****** end ******** *** ***** their *** ********* ********. Sales ***** **** ******* everything, ****'** *** ****** to ****-****** ******** *** not **** ** ****."
  • "***** ********** ***** ******* poor ** ** ****, based ** *** ******** dealings, *** **** ***** to ** ** *************** top-heavy ********** ********* **** poor ******** ******. **** seem ** **** **** good ******, *** ****'** too ******* **** ******** and ******** *** ************ direction, ***** **** * saturated ****** *** * string ** ********* *-***** executives."

High *******

**** *********** **** ** that **** ***** ** demand **** **** *******, allowing ***** *********** ** underbid ****:

  • "**** ********* *** **** for ******** *** ** one **** * **** spoken ** ***** **** their ******* ** *******."
  • "**** *** ********* ***** taken *** *** ** bad ******* *** **** prices."
  • "*'** **** ******* **** them **** ********* **, and **** ******** **** on ******* ******** **** were ********** *** ** company, ** * ***** say *'* ********* ** their *******."
  • "********* **** *** ************* overpriced."
  • "**** ***** ********** *** of **** ****. ***** from *** **** ***********, I'm *** **** *** any ********* ***** ****** them."
  • "** *** **** ** was **** ** **** them, *** **** ** price *** **** ** technology. **** **** ******* up ***** **** ** the **** **** *** are ******** ** ******* quotes **** ****** ********** and * *** **** aggressive ** *****."
  • "**** ** ** ***** expensive ** **** ** heavy ****** ** *** change ***** ****."
  • "** ******* **** **** we *** **** **** due ** *** ******* to ** ** ***** gross ******* **** ** need **."
  • "********'* ********** ** ******* and **** ** ********* on *******."
  • "**** ** **********."
  • "******* ****** ** *** market."
  • "****/*** ******* *** *** margins **** "*********" ** willing ** ****** *** seem ** *** **** losing **** ** * result."

Merger ** ****** ****** *********

*********** **** ** **** the ****** ******* **** IS *** ******* ******** have ****** **** ******** difficulties, *** **** ****'* reputation *** ******** ** a ******.

  • "**** **** *** ******* mergers, **** **** **** a **** *** ** stepping *** **** **********."
  • "**** / *** ** still ********* **** *** merger ****** ** ****** a *** ********. ***'* reputation ** *** ******* in *** *********."
  • **** *** *** ******** is *********** **** **** be * ***** ** the ********."
  • "***** *** ** *** a ***** ** ** reckoned **** , *** more ******** **** *** merger, ** **** *** had * *** ** involvement ** ********* **** them."
  • "******* ******** *** * good ********** *** **** IS *** *** **** reputation ******** *** **** need ** **** ** improve **."
  • "* ***** **** ***** have * *** ** figure *** ****************."
  • "******* ******** **** ** mostly * *** ****** company. **** ** ** trying ** *** ********** work, *** **'* ******* pretty ***** *****."

Too ***

*********** **** ** **** Tyco ** ** *** big ** ***** ** individual *********, ******** **** to ** ****** ** better ******* *** ******** attention. ******* **** ***** will ******* ** ****** as * ****** ** the ******* ******** ****** remains ** ** ****.

  • "**** *** *** *** to ** **** ** concentrate ** *********. **** are **** ***** ********."
  • "** ***** **** *** too *** ** ** a **** ***, ** personable, ** **** **** for *** ********."
  • "* ******* **** ******/ Johnson ******** **** ***** customers ** ******* *** to *** **** ** the ******* *** *** necessarily ** ******** ********."
  • "*** **** **********, ******** is **** * ****** to ****."

Difficulty ******* ****

**** *********** ********* **** Tyco **** **** *** properly ********.

  • "**** *** *** **** good ** ********. **** have ******** ** ************* on * ********. *** first *** **** *** not ******* ******** *** a *********** ***** ** software **** **** ******** in *** ****. *** other **** *** **** and **** **** ***** and ******** ********. *** branches *'* ***** ** are **** ** ******** controls *** *** ******** systems."
  • "**** *** ******* **** that **** ***'* **** a ***** *****. **** when **** *** ******* the ********, **** *** to ****** ** ***. Seen ** **** *** again. **** **** **** contacted ** ** *** under **** ** * job ** *** ******* them **."
  • "***** ****** *** ******* higher ******* **** **** the ********* ****-*** ** drill **** **** * spec, *** ** * result **** **** **** fat ** ***** ******."
  • "** *** **** ** was **** ** **** them, *** **** ** price *** **** ** technology. **** **** ******* up ***** **** ** the **** **** *** are ******** ** ******* quotes **** ****** ********** and * *** **** aggressive ** *****."

Charges **** **** ******* *****

***** **** ***** **** initial *******, ******* *********** mentioned ****'* **** ********* monthly ******* ** * factor ****** ** ****** to ******* *******.

  • "** ***** *** ******** away **** **** *** to **** ********* ******** as *****-****** ******* *** service *******."
  • "** **** **** * massive ****** ** ****** defections *** ** ***** nonsensical ******* ******* *** inconsistency ** *********** *** pricing."
  • "**** ***** ******* ********* run *** **'* **** easy ** ** ** and *** ***** *******. They ****** ********** ******* rates *** ** *** often **** ** ** a **% ******** *** still ** ****** ***** money."

Comments (6)

John Honovich

IPVM | 07/28/17 02:05pm

* ****** ********** **** ** ** ******* ******* ****(********* ********** *** ******* ************* ***) **** ********* ***, *** excerpts:

*** ***** ****** ****** ************* ******* ****** ******* ******** ******** and **** *** **** ******** **** ***** ******, *** *** not **** ********** ******* ** **** *****.

****** ****** ** * ************* *** ******* ******** ** ** work *** *** ***** ****** ***** ** *********, * ****** summary ******. ***** ********** ********* ********** ***** *********, ******** *** demanded **** ******* **** ****** ** ******* **** ** *** of *** **** ** * ***** *******.

John Honovich

IPVM | In reply to John Honovich | 07/30/17 09:03pm

* **** **** ******** *** **** ****, *************** ********* *** * ******* ******** ******* ********* ****** *** **** the ******* ****** ** *** ****** ***** ********.

Undisclosed Integrator #1

In reply to John Honovich | 07/31/17 11:56am

***, **** ** ***. *****'* **** ** ****** *** **. The ******* ****** **** ***'* **** ***** **, ****** *** trying ** *** *** ****** ****** **.

Undisclosed Integrator #2

08/01/17 04:23pm

** * **** ** ******* ******* ****** ******** **** ******?? ** ****** ** ********* ******* *********.

Undisclosed Integrator #3

08/02/17 01:13pm

*** **** ** ***'* ******** *** ****** ** ****** ***** the ***** ** ****'* *********!

***** ** ******* ********* ** ****** ********** ** **'* ****** in **** ********* ** **** ****. ******, ****** *** **, it's *** **** ********* ******* **** ********* *** ***** ***** from **** *************.

**'* **** ** *** ***** *** **** ********* ***** ******, engineers, ********* *** *** **** ****** **** - *** ***** are **** * **** *********** ****** ** "**** *****". *** size ** ****, ***** *** ****** *** "**** *****" ** hide **** **** ****** - *** **** **** ****** ** demoralize *** *** **** ********** *****. *** ********* ******** ******** to ********* **** ****** **** **** ** ******* ********** *** the ********** ***** ** **'* ********* ** *** **, ***** upon ****** ************ **** **** ****** ** **** **********, ****** building *** ** ******* ******* ** * ************, ************* ************.

* **** **** ****** *** **** (*** *** ** ****** - *** ********* ***********) - *** **** *** ***** ***** employers ** ***** *****. ** * ******** **** *** **** embarrassing ** **** *** - *** ***** ** ***** ********* customer *********** **** *** ***** *** *** ***** *****. ** would ** **** ** *** ** ******** *** ***** **** my *** ********* ********** ****** **** ******* ** ******.

*** **** ** **** **** ******** *** ** **** ** *** ***** ********* ** *** acquired. ******* ** ****** ** **** ** ******** **** *** companies, ** ****** ******* **** *** **** *** ***** ** it's *********** ****** *********'* ******.....*** **** **** ** ***!

**'* *** ******* ***** ** *** ***** ** ******* ******* them. ***** *** ** ********* ****** ***** "**-*****" *************, **** by ************* ***** ***** ***** **** **** ********,*********.** *** **** *****, *** *** *** *** ******* * national ******* ***** **** ****** *** **** **** * ***** salesman *** ********* *****-****** * ***, ** * ****** *****.

** *******, * ***** *** **** **** ** *** ******* a ***** **** ** ******. * **** ****** **** **** the *** **** ** ********** *** ***** **** ********, ** the *** **** * **** **** ***** - *** **** day **** ***** ****. **'* * *** ********** ** **** of *** ***** *** *** ***** ************, ****** *********** - sucked **** * *********, ************* *****.

Steven Burman

08/02/17 03:36pm

* *****. * ********* **** ** ****** ** ******* ** contractor *********, *** * ********** **** **** ** ***** *** large ******** ********* *** ******* * *******, ***** ****. ****** pricing, ****** *******, *** *** **** ********* ****** ** ********* client. **** ** ** ***** **** ** *** ****** **** that **** * ***** ***** **********, *** ****** ** *** paying *** **** ****-**** ********* **, *** *** **** ****** the ****** ** ********* ********** ***** **** ******* ***** ** be ********** * ******** ***** * *****.

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