Competing Against Tyco IS / JCI

Author: IPVM Team, Published on Jul 28, 2017

Mega-integrator Tyco Integrated Security has gotten even bigger with the 2016 merger with Johnson Controls.

110+ integrators told us what they thought how Tyco IS / JCI and how often they compete with them:

The clear majority of integrators compete with Tyco IS / JCI at least some of the times. However, compared to other large integrators surveyed, integrator respondents were particularly negative about Tyco, criticizing them for:

  • Poor service
  • Poor ethics
  • High Prices
  • Unwieldy size
  • Badly designed bids
  • Highly monthly charges

****-************** ********** *********** ****** **** ****** **** ******* ****** **** ******* ********.

***+ *********** **** ** **** **** ******* *** **** ** / *** *** *** ***** **** ******* **** ****:

*** ***** ******** ** *********** ******* **** **** ** / JCI ** ***** **** ** *** *****. *******, ******** ** other ***** *********** ********, ********** *********** **** ************ ******** ***** Tyco, *********** **** ***:

  • **** *******
  • **** ******
  • **** ******
  • ******** ****
  • ***** ******** ****
  • ****** ******* *******

[***************]

Bad ** *******

*********** **** ** **** **** *** ******* ********* ****-***** *******, allowing **** ** ***** **** ********* ****.

  • "**** *** ******* ** ***** ******* ********** **** **** **** finished ** ************."
  • "** **** **** ** ******** ******* ** ***** ********* ******, our ***** **** *** ******** ****** *** ** ******* ****** value *** *** *** ****."
  • "**** **** ******** **** *********** **** ***** **** **** ** handle ******** ****, ***** ****** **** ****."
  • "** **** **** ** ******** ******* ** ***** ********* ******, our ***** **** *** ******** ****** *** ** ******* ****** value *** *** *** ****."
  • "*** *** **** **** / *** ** ********* **** ***** nationals ** *** **** **** **** *** ** ****** ** sales, *** ** **** ** ********* *** ******** ************."
  • "**** ** **** ** * ****** ** ***** ***** ***** customers **** ***** ** * **-******* ** * *********** ** support ********."
  • "* *** ** ***** **** ***'* ******* ** **** **** sell."
  • "**** *** ** ** **********, ***** ******** ******* ** *******."
  • "**** ** *** ********* ** **** **** **** ****,**** **** before **** *** *** **** *****."
  • "***** ********** *** ******* ** *******.."
  • "**** *** ******* ** ***** ******* ********** **** **** **** finished ** ************."
  • "*** ******* ***** * **** ** **** **** **** ** their ********* *** ********** ******* **** *** ***** ** ******* they ***; **** **** ***** ** ********** ****."

Ethics *******

*********** **** ** **** ********* ********* *** ******* ****'* **********.

  • "***** *** ******** *** ** ****** *** ** *** **** when ** **** ***'. **** ** *** ******. **** **** entire ******* ******* ** ****."
  • "***** ****** *** **** ** ***** ********* **** ******** ******** with *********** ** **********, ************, *** *******."
  • "**** **** ** ***** ***** ****** ** ****** ***** ******* wishes *** ***** **** **** **** **** *****."
  • "** **** ********* ** *** **** ** ******** ******** **** a ** *** ******** ******* ** *** * **** ******** warranty. **** ***** *****."
  • "**** ********* '***' * *******, ***** *****, ***** ****, ***** deliver, *** * *** ** ********* ****** ** ******* *** quality, ********* *** ****** *** ******** *** ***** ***** *** corporate ********. ***** ***** **** ******* **********, ****'** *** ****** to ****-****** ******** *** *** **** ** ****."
  • "***** ********** ***** ******* **** ** ** ****, ***** ** bad ******** ********, *** **** ***** ** ** ** *************** top-heavy ********** ********* **** **** ******** ******. **** **** ** have **** **** ******, *** ****'** *** ******* **** ******** and ******** *** ************ *********, ***** **** * ********* ****** and * ****** ** ********* *-***** **********."

High *******

**** *********** **** ** **** **** ***** ** ****** **** high *******, ******** ***** *********** ** ******** ****:

  • "**** ********* *** **** *** ******** *** ** *** **** I **** ****** ** ***** **** ***** ******* ** *******."
  • "**** *** ********* ***** ***** *** *** ** *** ******* and **** ******."
  • "*'** **** ******* **** **** **** ********* **, *** **** underbid **** ** ******* ******** **** **** ********** *** ** company, ** * ***** *** *'* ********* ** ***** *******."
  • "********* **** *** ************* **********."
  • "**** ***** ********** *** ** **** ****. ***** **** *** name ***********, *'* *** **** *** *** ********* ***** ****** them."
  • "** *** **** ** *** **** ** **** ****, *** only ** ***** *** **** ** **********. **** **** ******* up ***** **** ** *** **** **** *** *** ******** to ******* ****** **** ****** ********** *** * *** **** aggressive ** *****."
  • "**** ** ** ***** ********* ** **** ** ***** ****** on *** ****** ***** ****."
  • "** ******* **** **** ** *** **** **** *** ** our ******* ** ** ** ***** ***** ******* **** ** need **."
  • "********'* ********** ** ******* *** **** ** ********* ** *******."
  • "**** ** **********."
  • "******* ****** ** *** ******."
  • "****/*** ******* *** *** ******* **** "*********" ** ******* ** accept *** **** ** *** **** ****** **** ** * result."

Merger ** ****** ****** *********

*********** **** ** **** *** ****** ******* **** ** *** Johnson ******** **** ****** **** ******** ************, *** **** ****'* reputation *** ******** ** * ******.

  • "**** **** *** ******* *******, **** **** **** * **** job ** ******** *** **** **********."
  • "**** / *** ** ***** ********* **** *** ****** ****** to ****** * *** ********. ***'* ********** ** *** ******* in *** *********."
  • **** *** *** ******** ** *********** **** **** ** * force ** *** ********."
  • "***** *** ** *** * ***** ** ** ******** **** , *** **** ******** **** *** ******, ** **** *** had * *** ** *********** ** ********* **** ****."
  • "******* ******** *** * **** ********** *** **** ** *** had **** ********** ******** *** **** **** ** **** ** improve **."
  • "* ***** **** ***** **** * *** ** ****** *** organizationally."
  • "******* ******** **** ** ****** * *** ****** *******. **** IS ** ****** ** *** ********** ****, *** **'* ******* pretty ***** *****."

Too ***

*********** **** ** **** **** ** ** *** *** ** focus ** ********** *********, ******** **** ** ** ****** ** better ******* *** ******** *********. ******* **** ***** **** ******* or ****** ** * ****** ** *** ******* ******** ****** remains ** ** ****.

  • "**** *** *** *** ** ** **** ** *********** ** customers. **** *** **** ***** ********."
  • "** ***** **** *** *** *** ** ** * **** job, ** **********, ** **** **** *** *** ********."
  • "* ******* **** ******/ ******* ******** **** ***** ********* ** numbers *** ** *** **** ** *** ******* *** *** necessarily ** ******** ********."
  • "*** **** **********, ******** ** **** * ****** ** ****."

Difficulty ******* ****

**** *********** ********* **** **** **** **** *** ******** ********.

  • "**** *** *** **** **** ** ********. **** **** ******** on ************* ** * ********. *** ***** *** **** *** not ******* ******** *** * *********** ***** ** ******** **** were ******** ** *** ****. *** ***** **** *** **** and **** **** ***** *** ******** ********. *** ******** *'* aware ** *** **** ** ******** ******** *** *** ******** systems."
  • "**** *** ******* **** **** **** ***'* **** * ***** about. **** **** **** *** ******* *** ********, **** *** to ****** ** ***. **** ** **** *** *****. **** have **** ********* ** ** *** ***** **** ** * job ** *** ******* **** **."
  • "***** ****** *** ******* ****** ******* **** **** *** ********* know-how ** ***** **** **** * ****, *** ** * result **** **** **** *** ** ***** ******."
  • "** *** **** ** *** **** ** **** ****, *** only ** ***** *** **** ** **********. **** **** ******* up ***** **** ** *** **** **** *** *** ******** to ******* ****** **** ****** ********** *** * *** **** aggressive ** *****."

Charges **** **** ******* *****

***** **** ***** **** ******* *******, ******* *********** ********* ****'* high ********* ******* ******* ** * ****** ****** ** ****** to ******* *******.

  • "** ***** *** ******** **** **** **** *** ** **** customers ******** ** *****-****** ******* *** ******* *******."
  • "** **** **** * ******* ****** ** ****** ********** *** to ***** *********** ******* ******* *** ************* ** *********** *** pricing."
  • "**** ***** ******* ********* *** *** **'* **** **** ** go ** *** *** ***** *******. **** ****** ********** ******* rates *** ** *** ***** **** ** ** * **% discount *** ***** ** ****** ***** *****."

Comments (6)

* ****** ********** **** ** ** ******* ******* ****(********* ********** *** ******* ************* ***) **** ********* ***, *** excerpts:

*** ***** ****** ****** ************* ******* ****** ******* ******** ******** and **** *** **** ******** **** ***** ******, *** *** not **** ********** ******* ** **** *****.

****** ****** ** * ************* *** ******* ******** ** ** work *** *** ***** ****** ***** ** *********, * ****** summary ******. ***** ********** ********* ********** ***** *********, ******** *** demanded **** ******* **** ****** ** ******* **** ** *** of *** **** ** * ***** *******.

* **** **** ******** *** **** ****, *************** ********* *** * ******* ******** ******* ********* ****** *** **** the ******* ****** ** *** ****** ***** ********.

***, **** ** ***. *****'* **** ** ****** *** **. The ******* ****** **** ***'* **** ***** **, ****** *** trying ** *** *** ****** ****** **.

** * **** ** ******* ******* ****** ******** **** ******?? ** ****** ** ********* ******* *********.

*** **** ** ***'* ******** *** ****** ** ****** ***** the ***** ** ****'* *********!

***** ** ******* ********* ** ****** ********** ** **'* ****** in **** ********* ** **** ****. ******, ****** *** **, it's *** **** ********* ******* **** ********* *** ***** ***** from **** *************.

**'* **** ** *** ***** *** **** ********* ***** ******, engineers, ********* *** *** **** ****** **** - *** ***** are **** * **** *********** ****** ** "**** *****". *** size ** ****, ***** *** ****** *** "**** *****" ** hide **** **** ****** - *** **** **** ****** ** demoralize *** *** **** ********** *****. *** ********* ******** ******** to ********* **** ****** **** **** ** ******* ********** *** the ********** ***** ** **'* ********* ** *** **, ***** upon ****** ************ **** **** ****** ** **** **********, ****** building *** ** ******* ******* ** * ************, ************* ************.

* **** **** ****** *** **** (*** *** ** ****** - *** ********* ***********) - *** **** *** ***** ***** employers ** ***** *****. ** * ******** **** *** **** embarrassing ** **** *** - *** ***** ** ***** ********* customer *********** **** *** ***** *** *** ***** *****. ** would ** **** ** *** ** ******** *** ***** **** my *** ********* ********** ****** **** ******* ** ******.

*** **** ** **** **** ******** *** ** **** ** *** ***** ********* ** *** acquired. ******* ** ****** ** **** ** ******** **** *** companies, ** ****** ******* **** *** **** *** ***** ** it's *********** ****** *********'* ******.....*** **** **** ** ***!

**'* *** ******* ***** ** *** ***** ** ******* ******* them. ***** *** ** ********* ****** ***** "**-*****" *************, **** by ************* ***** ***** ***** **** **** ********,*********.** *** **** *****, *** *** *** *** ******* * national ******* ***** **** ****** *** **** **** * ***** salesman *** ********* *****-****** * ***, ** * ****** *****.

** *******, * ***** *** **** **** ** *** ******* a ***** **** ** ******. * **** ****** **** **** the *** **** ** ********** *** ***** **** ********, ** the *** **** * **** **** ***** - *** **** day **** ***** ****. **'* * *** ********** ** **** of *** ***** *** *** ***** ************, ****** *********** - sucked **** * *********, ************* *****.

* *****. * ********* **** ** ****** ** ******* ** contractor *********, *** * ********** **** **** ** ***** *** large ******** ********* *** ******* * *******, ***** ****. ****** pricing, ****** *******, *** *** **** ********* ****** ** ********* client. **** ** ** ***** **** ** *** ****** **** that **** * ***** ***** **********, *** ****** ** *** paying *** **** ****-**** ********* **, *** *** **** ****** the ****** ** ********* ********** ***** **** ******* ***** ** be ********** * ******** ***** * *****.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Resolution Usage Statistics 2018 - Moving Up From 1080p on Jan 22, 2018
In 2016, IPVM statistics showed the most common camera resolution used was 1080p, rising from 2014's 720p. Now, new IPVM statistics of 200+...
VSaaS Usage Statistics 2018 on Jan 18, 2018
VSaaS has been a 'next big thing' for more than a decade. The prospect of managing, storing and streaming video from the cloud rather than...
Vivint Streety Video Strengthens Door Knocking on Jan 17, 2018
Vivint is famous (or infamous depending on your perspective) for mastering large scale door to door selling. The company has skyrocketed from a...
The 2018 Surveillance Industry Guide on Jan 16, 2018
The 300 page, 2018 Video Surveillance Industry Guide, covering the key events and the future of the video surveillance market, is now available,...
This High Schooler Is Excited About His Future Security Career on Jan 15, 2018
A common lament is that smart, young people have little interest in surveillance systems. In fact, discussions like Should Talented Young People...
Hikvision Removed From US Army Base, Congressional Hearing Called on Jan 12, 2018
Hikvision has been removed from a US Army Base and a US congressional committee is planning a hearing on cybersecurity risks and specifically,...
CES 2018 Show Final Report on Jan 12, 2018
This is IPVM's final edition of our 2018 CES show report. Below are already numerous images and commentary, with more coming tomorrow.   CES is...
Security Integrator Project Management Certifications on Jan 10, 2018
Certifications are a common option for technology professionals looking to improve skills and gain validation. But how about for project...
Hikvision NA Biggest Sale of 2017 (Twice) on Dec 28, 2017
Hikvision North America has been relatively disciplined the past 5 months, reducing the number of sales and the breadth of what is on sale. No...
Strong Outlook For 2018 on Dec 27, 2017
Integrators entered 2017 with a positive outlook on the industry. During 2017 we saw the race to the bottom hit bottom, cyber security...

Most Recent Industry Reports

PoE Powered Access Control Tutorial on Jan 19, 2018
Powering access control with Power over Ethernet is becoming increasingly common.  However, access requires more power than cameras, and the...
If You Have 4 Cameras, You Can Throw Them Away, If You Have 400, They Throw You Away on Jan 19, 2018
Do users care about anything but price? Do user care about cybersecurity? Do users care about trusting their supplier? These have become...
Chinese Government Hikvision Surveillance System On US Government Network on Jan 18, 2018
Hikvision, the Chinese government-owned manufacturer, has publicly claimed that their products are running on a US government network. Moreover,...
Winter 2018 Camera Course on Jan 18, 2018
Learn video surveillance and get certified. Register now. Save $50 on the course, ending this Thursday the 18th, plus get access to 2 class times...
VSaaS Usage Statistics 2018 on Jan 18, 2018
VSaaS has been a 'next big thing' for more than a decade. The prospect of managing, storing and streaming video from the cloud rather than...
Vivint Streety Video Strengthens Door Knocking on Jan 17, 2018
Vivint is famous (or infamous depending on your perspective) for mastering large scale door to door selling. The company has skyrocketed from a...
Axis: "It’s A Question Of Trust And Who You Want To Be Associated With" on Jan 17, 2018
Who do you trust? Who do you want to be associated with? Axis is raising hard questions to start 2018. In this note, we examine these questions,...
Software House Vulnerability Allows Inside Attacker To Open Doors on Jan 17, 2018
A vulnerability in Software House IP-ACM modules allows an attacker to potentially unlock doors, or perform other actions, on affected systems....
'Defiant' Hikvision 'Strikes Back' At WSJ And US on Jan 16, 2018
The fight is on. Hikvision and their owner, the Chinese government, 'strikes back' against the Wall Street Journal and US politicians raising...
The 2018 Surveillance Industry Guide on Jan 16, 2018
The 300 page, 2018 Video Surveillance Industry Guide, covering the key events and the future of the video surveillance market, is now available,...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact