JCI / Napco Integration Battle

By: Dan Gelinas, Published on Aug 30, 2018

JCI and Napco are firing salvos at each other over integration issues which both sides blame on the other.

The bigger problem is that central stations and their dealers are caught in the middle.

IPVM came across a general advisory from JCI about StarLink Communicators online and started investigating.

In this note we examine:

  • What both parties are alleging
  • What issues are occurring
  • How this impacts central stations and dealers
  • Plus explaining the underlying technology, standards, and APIs behind this

*** *** ***** *** firing ****** ** **** other **** *********** ****** which **** ***** ***** on *** *****.

*** ****** ******* ** that ******* ******** *** their ******* *** ****** in *** ******.

**** **** ****** * general ******** **** *** about ******** ************* ****** and ******* *************.

** **** **** ** examine:

  • **** **** ******* *** alleging
  • **** ****** *** *********
  • *** **** ******* ******* stations *** *******
  • **** ********** *** ********** technology, *********, *** **** behind ****

[***************]

Some ******* ** ** ************** ******** ***********

****'* ******* ***** ****** explains** ***** **************. **** the ******** ***** ****** away **** ****-***** **************, problems ***** **** ************ signals ********* ** ****** and **** **** *** Internet. **** *** ** the *********** ** ** specific ****** *** *********. Years ***, ******** ********* their *** *********** *************/*********. However, ******* ******** ** not **** ** *** a ******** ** ***** each ***** ************.

**** ********* *******, ********* SIA, **** *************, *** a ****** ** ******* stations, ****** ** **-**, which** ** ****-******** **-************** standard *****(**** ** **********, ***, Essence *****, *** ******). When ** ************** ********* conforms ** **** ********, it ***** *** ********* in ******** **** ********* well **** ***** ********* conforming. *******, **** ************* have *** ******* **.

******, ***** ************** ********* are *********** *** ******* the *** ** ** API **** ** ********, probably **** ********* ********* to ********* **** *** third-party ********** ** **** some ***** *** ** make ** ****.

**** *** **** ***** on * ******-** ********, DC-10. *******, ** ***** moved ****** *** ***** stage ********* ** ******* close ** *** *******.

Integration *** ** ***

******* ************ *********, *** needs ** *** * manufacturer's **** *** *********** (*** ****'* *** *****). ***** **** ******** a ******* *** ******** support. ***** **** *** have **** ** ******** agreement, ********* ** ******* IPVM ******* *** **. API *********** ** ***** complex, ********* ******** **** for ********** ********. *******, working *** *** *********** is * ******* ********** by **** *********** ********.

What **** **** ******?

*** ******* ***** *** no *************. ** * general ******** ** ****** partners ***** **** **, 2018,*** ********* **** *****'* integration ** ***-**** ** receivers *** *** "************ ******* ******** *** is *** ********* ** [them]."

*******, *** **** **** use ** ***** ******** Communicators **** ***-**** ********* will **** ** *** not ********* *******:

*** ******** ** ******* support *** *********** ********* with ***** ******* ** them *** **** ********* by ******* **** *********:

**** *** ******** *******, JCI **** *** ** 'is ***** *** ***** on **?' *** **** I *** ***, **** say **** ***'* ******* support. * ***'* ** in **** *********. * need ** ******* *******. I **** ** ** able ** **** ** dealers **** *** *** Napco, *** ** ***** down ** ***** ** support, *'** **** *******.

*** *** ****, ********* ** ** ****** 7, **** ********* ****** to *** ********* *********** *** ** **** trying ** ***** *********** and ** *** ******** in * *** ********** partners ******. *******, ***** blames *** ****** ** the ***** ****** *** improperly *********** *** *******:

** ******, ** ** true **** *** **** stand ** **** ** competitively ******** ***** **** working **** ***-**** *********.

Why ** **** *********?

*** ****** **** ***** with **** **** ******* that ***** "******** **** across * *****" ** the *****-********* "**-** ******** and **** ** ** try ** ****** ** integration ** ***-**** *********. But **** ****'* ***** still." *** ****** **** that **** **** **** to ***** *** ******* by ******* *** ***** Napco ******* ** ******** cards ** **** *** traffic ***** *********** ** chunked *** **** ***** traffic ** *** ********. This *** ********* *** entire ******** **** ********. No ******* ******* ***** to **** **** * prospect ***** ** ****** problems *** ***** ****** whose ******** **** **** that ********.

The ******* *** *** ****** ** *** ******

******* ******** *** ***** in * ***** ******** between *** ************* *** can *** ** **** not **** ******** *** a ****** ********** **** demands **** ***** *********** from ***** ******* ******** so **** *** **** their *** *** ***** happy. ** * ******** crashes--or **** **** *** consistent ****** ********** ** latency, ** **** *******--***-**** customers ********* ****** ** their ******** ******. *** security ****** ******* ** the ******* *******. *** central ******* **** ******* at *** ************ ******** who ********* **** ******** to *** *** *****:

** *** *** *** giants ****** ** *** the ****** **** *** stuck ** *** ******. It *** ** *** point ***** *** ***** system *** ******** ****** 5 *********. ** ***** take ***, *** ***** everything. *** ******* ***** to ******** ****** ** larger *************. **'** ********** it **** *****. ** you're * **** ******* with **** * ****** 2 [********] ***'** ******** fine.

“**'** **** ****** ****-***-***** between *** *** – Johnson ******** *** ***** **** *** ****** indicating *** ****** *** being ******** *** *** latter ******* ****’** **** everything ** **** *** everything**********. **** ****** ** be ** ** *******. We **** **** ******* on * ****** **** Napco ****** **** ******* the ******. ** *** to **** **** ********* and ******* ***** *** *** *** *** supposedly. ** ******* ** if **** *** *** working **** *** **** would **** ** ****** to ****** **** **** a ***** ***. **** happens **** *** ***** changes ** ***** *** again?”

***** *** *** **** in *****, ********* ** IPVM's *******. *******, ***** talks ********** ***** **** over *** ***** *** wanted ** ********** ******* the ***********. ******* ******** just **** *** ******* fixed:

**** **** ** *** for ** ****** ********* and ** *** ***** thing.

No ******* **** ****

*** *** *** ****** requests *** *******. ***** noted *** ******* *** said **** *** *** have * ******* ** this ****.

Comments (13)

**** **** * ******* ********* **** *** ******?

** ******** ** **** **** **** *** ******* ***** *** either ***** ** ***. *******, * **** ***** *** ***** involved. *'* *** **** **** **** ***** **** **** **** of **.

*********** ******. * ****** *** **** ******* ***** ****** ** years *** ** ******* **** ** ******* * ** ******** for *** (**), ***** ********* *** **** *** **** ******* to ********* ******* ********** **** ** ***** *** ******* *********.

**** ******** ********** ** ****** ****** *** **** ***** ** not * ****** ** ***** ** ** **** **** **** Soloway ****** *** **** *** ** *** *** **** * track ****** ** ******** **** *************** *** *** **** ******** arrangements.

**** ******* ** *** *****,*** **** * ******** ** *** **'** ******* **** ****.

**** ** * ***** *** ** **** * ****. ** one ****, ***** ****** ****** ******** ********* *** *** *** to **** ***** *** *********** ******* *** ***** **** ******* about **. ***'* ****** ** ****** ******* **** ********* *** not *********** ****** *****, **** *** **** * ***** **** integration. ** *** ***** ****, ****** **** *******/******* ******** ** charging ******** **** **** **** **** ******, ****** ******* **** can.

*'* *** ** ******, *** ****'* **** ** ****** **** to **. **** *** ** ****** ********* ** * ********* because **** ***, ******* ***** *** ** *********** ******* ****** official ******* ******* *** ** * ******** **** *** **** they ****** ****. ** ****** **** ***** ** ** **** sides.

** *** ****, ****** *** ******** ************ ****** ******* *** a “******” **** *** *** ******* **. **** **** *** back ** *** ******* ****** ****. ***** ***** ** *** JCI ** ******* **.

*** ** *** * "****" ********* ** *** ****?

*** ***** *** **** ***** ****** ** **** * ******* station ******** *’** *** **** *****. * **** **** ****.

**** *** *** * ******** **’* * **** **********. ******* it’s *** * ***** ******* ******* ******* **** * **** cards (*** ******) ** * ******** ******** ******* **** **** or ******** ** ********* ** ********, *** ******** **** ************* you **** ** ******* **** *** ****** * ******** ** match.

** * ************ ****** **** **** **** **** * ******** or *******, **** *** **** ***** **** ** *** ****. If ** ***** *********** **** ** ***** **** * ******* receiver (**** **** * *********** ***) **** *** **** ***** feet ** *** ****.

** ******* ** **** **** ***** ******** ******* **** ******* a ******** **** *** ******** ****** ****** ** *** ******* them. ****, ****’* *** *** ** ***** *** **** **** CID **** ****** ** * ********* *** ********, ***** ****** using **** ****** ****’* ****** **** *****. ******* **** **** to “**** ******* ******.”

* ******** **** *** ***** *** $*,***.** *** **** ***** anything *** *** ***** ** “*** ** * ****” *** it **** *** ****** ** *** *** ***** ********** ******* and ******** ***** *********. ** *** * ***** *** **** to ** ********.

**** (***-******) *** *****-***** *********** ******* ***’* *** ******* ********** between **** ******* ******* *** ************ ******** **** ** ******. It ****** **** ***** ******** ********** ******** ******** ***** *** now ******** ****** ****** ******* ********.

***** *** **** ***** ************* ********* *** ** ******** ** be **** ** **** ******* ** * ** ** ********. Did **** **** ** **** ** ********* **** ***? * believe **** *** **. ***** ****** ** *** ***** ***** and *** * ****** ********* ** *****.

******* * ******* *** *** ******** **’* ********** ******* ******** having ******* ***** ******* ******** ** **.

*** **** ** **** ******* ***** ****** ***** ** * page **** ** ***********

**** ****** ** ***** ***. ****** *** ** **** ** you ***** **** *******.

****** **** **** ******** **** ** *** ******?

** *** *********** ********* *** ****** ** ** (**’* * no *******, ****** **** *****) *** ***** **** ** ***** issues. * ***’* **** ** **** ** *** ******* ** Napco ***** ******* ** ****.

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