JCI / Napco Integration Battle
JCI and Napco are firing salvos at each other over integration issues which both sides blame on the other.
The bigger problem is that central stations and their dealers are caught in the middle.
IPVM came across a general advisory from JCI about StarLink Communicators online and started investigating.
In this note we examine:
- What both parties are alleging
- What issues are occurring
- How this impacts central stations and dealers
- Plus explaining the underlying technology, standards, and APIs behind this
Some ******* ** ** ************** ******** ***********
****'* ******* ***** ****** ********** ***** **************. **** *** ******** began ****** **** **** ****-***** **************, problems ***** **** ************ ******* ********* by ****** *** **** **** *** Internet. **** *** ** *** *********** of ** ******** ****** *** *********. Years ***, ******** ********* ***** *** proprietary *************/*********. *******, ******* ******** ** not **** ** *** * ******** to ***** **** ***** ************.
**** ********* *******, ********* ***, **** manufacturers, *** * ****** ** ******* stations, ****** ** **-**, ******* ** ****-******** **-************** ******** *****(**** ** **********, ***, ******* *****, and ******). **** ** ************** ********* conforms ** **** ********, ** ***** the ********* ** ******** **** ********* well **** ***** ********* **********. *******, many ************* **** *** ******* **.
******, ***** ************** ********* *** *********** and ******* *** *** ** ** API **** ** ********, ******** **** licensing ********* ** ********* **** *** third-party ********** ** **** **** ***** way ** **** ** ****.
**** *** **** ***** ** * follow-up ********, **-**. *******, ** ***** moved ****** *** ***** ***** ********* to ******* ***** ** *** *******.
Integration *** ** ***
******* ************ *********, *** ***** ** use * ************'* **** *** *********** (*** ****'* *** *****). ***** **** ******** * ******* for ******** *******. ***** **** *** have **** ** ******** *********, ********* to ******* **** ******* *** **. API *********** ** ***** *******, ********* specific **** *** ********** ********. *******, working *** *** *********** ** * process ********** ** **** *********** ********.
What **** **** ******?
*** ******* ***** *** ** *************. In * ******* ******** ** ****** partners ***** **** **, ****,*** ********* **** *****'* *********** ** Sur-Gard ** ********* *** *** "************ ******* ******** *** ** *** supported ** [****]."
*******, *** **** **** *** ** Napco ******** ************* **** ***-**** ********* will **** ** *** *** ********* support:
*** ******** ** ******* ******* *** misbehaving ********* **** ***** ******* ** them *** **** ********* ** ******* IPVM *********:
**** *** ******** *******, *** **** ask ** '** ***** *** ***** on **?' *** **** * *** yes, **** *** **** ***'* ******* support. * ***'* ** ** **** situation. * **** ** ******* *******. I **** ** ** **** ** tell ** ******* **** *** *** Napco, *** ** ***** **** ** Napco ** *******, *'** **** *******.
*** *** ****, ********* ** ** ****** *, **** statement ****** ** *** ********* *********** *** ** **** ****** ** limit *********** *** ** *** ******** in * *** ********** ******** ******. Further, ***** ****** *** ****** ** the ***** ****** *** ********** *********** the *******:
** ******, ** ** **** **** JCI **** ***** ** **** ** competitively ******** ***** **** ******* **** Sur-Gard *********.
Why ** **** *********?
*** ****** **** ***** **** **** they ******* **** ***** "******** **** across * *****" ** *** *****-********* "DC-10 ******** *** **** ** ** try ** ****** ** *********** ** Sur-Gard *********. *** **** ****'* ***** still." *** ****** **** **** **** were **** ** ***** *** ******* by ******* *** ***** ***** ******* on ******** ***** ** **** *** traffic ***** *********** ** ******* *** from ***** ******* ** *** ********. This *** ********* *** ****** ******** from ********. ** ******* ******* ***** to **** **** * ******** ***** it ****** ******** *** ***** ****** whose ******** **** **** **** ********.
The ******* *** *** ****** ** *** ******
******* ******** *** ***** ** * tough ******** ******* *** ************* *** can *** ** **** *** **** together *** * ****** ********** **** demands **** ***** *********** **** ***** service ******** ** **** *** **** their *** *** ***** *****. ** a ******** *******--** **** **** *** consistent ****** ********** ** *******, ** lost *******--***-**** ********* ********* ****** ** their ******** ******. *** ******** ****** screams ** *** ******* *******. *** central ******* **** ******* ** *** manufacturer ******** *** ********* **** ******** to *** *** *****:
** *** *** *** ****** ****** it *** *** ****** **** *** stuck ** *** ******. ** *** to *** ***** ***** *** ***** system *** ******** ****** * *********. It ***** **** ***, *** ***** everything. *** ******* ***** ** ******** itself ** ****** *************. **'** ********** it **** *****. ** ***'** * tiny ******* **** **** * ****** 2 [********] ***'** ******** ****.
“**'** **** ****** ****-***-***** ******* *** two – ******* ******** *** ***** – **** *** ****** ********** *** latter *** ***** ******** *** *** latter ******* ****’** **** ********** ** code *** ********************. **** ****** ** ** ** an *******. ** **** **** ******* on * ****** **** ***** ****** will ******* *** ******. ** *** to **** **** ********* *** ******* weeks *** – *** *** *** supposedly. ** ******* ** ** **** are *** ******* **** *** **** would **** ** ****** ** ****** more **** * ***** ***. **** happens **** *** ***** ******* ** their *** *****?”
***** *** *** **** ** *****, according ** ****'* *******. *******, ***** talks ********** ***** **** **** *** money *** ****** ** ********** ******* the ***********. ******* ******** **** **** the ******* *****:
**** **** ** *** *** ** actual ********* *** ** *** ***** thing.
No ******* **** ****
*** *** *** ****** ******** *** comment. ***** ***** *** ******* *** said **** *** *** **** * comment ** **** ****.
** ******** ** **** **** **** not ******* ***** *** ****** ***** or ***. *******, * **** ***** was ***** ********. *'* *** **** what **** ***** **** **** **** of **.
*********** ******. * ****** *** **** shafted ***** ****** ** ***** *** by ******* **** ** ******* * DT ******** *** *** (**), ***** thousands *** **** *** **** ******* to ********* ******* ********** **** ** their *** ******* *********.
**** ******** ********** ** ****** ****** for **** ***** ** *** * shadow ** ***** ** ** **** that **** ******* ****** *** **** way ** *** *** **** * track ****** ** ******** **** *************** *** any **** ******** ************.
**** ******* ** *** *****,*** **** * ******** ** *** we're ******* **** ****.
**** ** * ***** *** ** pick * ****. ** *** ****, Napco ****** ****** ******** ********* *** not *** ** **** ***** *** integration ******* *** ***** **** ******* about **. ***'* ****** ** ****** blaming **** ********* *** *** *********** things *****, **** *** **** * patch **** ***********. ** *** ***** hand, ****** **** *******/******* ******** ** charging ******** **** **** **** **** should, ****** ******* **** ***.
*'* *** ** ******, *** ****'* what ** ****** **** ** **. Like *** ** ****** ********* ** a ********* ******* **** ***, ******* Napco *** ** *********** ******* ****** official ******* ******* *** ** * contract **** *** **** **** ****** have. ** ****** **** ***** ** on **** *****.
** *** ****, ****** *** ******** manufacturer ****** ******* *** * “******” they *** *** ******* **. **** goes *** **** ** *** ******* dialer ****. ***** ***** ** *** JCI ** ******* **.
*** ** *** * "****" ********* to *** ****?
*** ***** *** **** ***** ****** or **** * ******* ******* ******** I’ll *** **** *****. * **** done ****.
**** *** *** * ******** **’* a **** **********. ******* **’* *** a ***** ******* ******* ******* **** 2 **** ***** (*** ******) ** a ******** ******** ******* **** **** or ******** ** ********* ** ********, you ******** **** ************* *** **** be ******* **** *** ****** * receiver ** *****.
** * ************ ****** **** **** work **** * ******** ** *******, then *** **** ***** **** ** the ****. ** ** ***** *********** says ** ***** **** * ******* receiver (**** **** * *********** ***) then *** **** ***** **** ** the ****.
** ******* ** **** **** ***** believes ******* **** ******* * ******** that *** ******** ****** ****** ** and ******* ****. ****, ****’* *** how ** ***** *** **** **** CID **** ****** ** * ********* SIA ********, ***** ****** ***** **** method ****’* ****** **** *****. ******* were **** ** “**** ******* ******.”
* ******** **** *** ***** *** $5,000.00 *** **** ***** ******** *** you ***** ** “*** ** * list” *** ** **** *** ****** to *** *** ***** ********** ******* and ******** ***** *********. ** *** a ***** *** **** ** ** business.
**** (***-******) *** *****-***** *********** ******* NDA’s *** ******* ********** ******* **** parties ******* *** ************ ******** **** be ******. ** ****** **** ***** reversed ********** ******** ******** ***** *** now ******** ****** ****** ******* ********.
***** *** **** ***** ************* ********* the ** ******** ** ** **** to **** ******* ** * ** IP ********. *** **** **** ** sign ** ********* **** ***? * believe **** *** **. ***** ****** do *** ***** ***** *** *** a ****** ********* ** *****.
******* * ******* *** *** ******** it’s ********** ******* ******** ****** ******* seems ******* ******** ** **.
*** **** ** **** ******* ***** basics ***** ** * **** **** is ***********
****** **** **** ******** **** ** the ******?
** *** *********** ********* *** ****** to ** (**’* * ** *******, except **** *****) *** ***** **** to ***** ******. * ***’* **** to **** ** *** ******* ** Napco ***** ******* ** ****.
**** **** * ******* ********* **** jci ******?