JCI / Napco Integration Battle

Author: Dan Gelinas, Published on Aug 30, 2018

JCI and Napco are firing salvos at each other over integration issues which both sides blame on the other.

The bigger problem is that central stations and their dealers are caught in the middle.

IPVM came across a general advisory from JCI about StarLink Communicators online and started investigating.

In this note we examine:

  • What both parties are alleging
  • What issues are occurring
  • How this impacts central stations and dealers
  • Plus explaining the underlying technology, standards, and APIs behind this

*** *** ***** *** ****** ****** ** **** ***** **** integration ****** ***** **** ***** ***** ** *** *****.

*** ****** ******* ** **** ******* ******** *** ***** ******* are ****** ** *** ******.

**** **** ****** * ******* ******** **** *** ***** ******** Communicators ****** *** ******* *************.

** **** **** ** *******:

  • **** **** ******* *** ********
  • **** ****** *** *********
  • *** **** ******* ******* ******** *** *******
  • **** ********** *** ********** **********, *********, *** **** ****** ****

[***************]

Some ******* ** ** ************** ******** ***********

****'* ******* ***** ****** ********** ***** **************. **** *** ******** ***** ****** **** **** POTS-based **************, ******** ***** **** ************ ******* ********* ** ****** and **** **** *** ********. **** *** ** *** *********** of ** ******** ****** *** *********. ***** ***, ******** ********* their *** *********** *************/*********. *******, ******* ******** ** *** **** to *** * ******** ** ***** **** ***** ************.

**** ********* *******, ********* ***, **** *************, *** * ****** of ******* ********, ****** ** **-**, ******* ** ****-******** **-************** ******** *****(**** ** **********, ***, ******* *****, *** ******). **** ** communications ********* ******** ** **** ********, ** ***** *** ********* in ******** **** ********* **** **** ***** ********* **********. *******, many ************* **** *** ******* **.

******, ***** ************** ********* *** *********** *** ******* *** *** of ** *** **** ** ********, ******** **** ********* ********* to ********* **** *** *****-***** ********** ** **** **** ***** way ** **** ** ****.

**** *** **** ***** ** * ******-** ********, **-**. *******, it ***** ***** ****** *** ***** ***** ********* ** ******* close ** *** *******.

Integration *** ** ***

******* ************ *********, *** ***** ** *** * ************'* **** for *********** (*** ****'* *** *****). ***** **** ******** * ******* *** ******** *******. ***** does *** **** **** ** ******** *********, ********* ** ******* IPVM ******* *** **. *** *********** ** ***** *******, ********* specific **** *** ********** ********. *******, ******* *** *** *********** is * ******* ********** ** **** *********** ********.

What **** **** ******?

*** ******* ***** *** ** *************. ** * ******* ******** to ****** ******** ***** **** **, ****,*** ********* **** *****'* *********** ** ***-**** ** ********* *** not "************ ******* ******** *** ** *** ********* ** [****]."

*******, *** **** **** *** ** ***** ******** ************* **** Sur-Gard ********* **** **** ** *** *** ********* *******:

*** ******** ** ******* ******* *** *********** ********* **** ***** traffic ** **** *** **** ********* ** ******* **** *********:

**** *** ******** *******, *** **** *** ** '** ***** any ***** ** **?' *** **** * *** ***, **** say **** ***'* ******* *******. * ***'* ** ** **** situation. * **** ** ******* *******. * **** ** ** able ** **** ** ******* **** *** *** *****, *** if ***** **** ** ***** ** *******, *'** **** *******.

*** *** ****, ********* ** ** ****** *, **** ********* ****** ** *** SentryNet *********** *** ** **** ****** ** ***** *********** *** ** not ******** ** * *** ********** ******** ******. *******, ***** blames *** ****** ** *** ***** ****** *** ********** *********** the *******:

** ******, ** ** **** **** *** **** ***** ** gain ** ************* ******** ***** **** ******* **** ***-**** *********.

Why ** **** *********?

*** ****** **** ***** **** **** **** ******* **** ***** "probably **** ****** * *****" ** *** *****-********* "**-** ******** and **** ** ** *** ** ****** ** *********** ** Sur-Gard *********. *** **** ****'* ***** *****." *** ****** **** that **** **** **** ** ***** *** ******* ** ******* all ***** ***** ******* ** ******** ***** ** **** *** traffic ***** *********** ** ******* *** **** ***** ******* ** the ********. **** *** ********* *** ****** ******** **** ********. No ******* ******* ***** ** **** **** * ******** ***** it ****** ******** *** ***** ****** ***** ******** **** **** that ********.

The ******* *** *** ****** ** *** ******

******* ******** *** ***** ** * ***** ******** ******* *** manufacturers *** *** *** ** **** *** **** ******** *** a ****** ********** **** ******* **** ***** *********** **** ***** service ******** ** **** *** **** ***** *** *** ***** happy. ** * ******** *******--** **** **** *** ********** ****** scrambling ** *******, ** **** *******--***-**** ********* ********* ****** ** their ******** ******. *** ******** ****** ******* ** *** ******* station. *** ******* ******* **** ******* ** *** ************ ******** who ********* **** ******** ** *** *** *****:

** *** *** *** ****** ****** ** *** *** ****** guys *** ***** ** *** ******. ** *** ** *** point ***** *** ***** ****** *** ******** ****** * *********. It ***** **** ***, *** ***** **********. *** ******* ***** to ******** ****** ** ****** *************. **'** ********** ** **** times. ** ***'** * **** ******* **** **** * ****** 2 [********] ***'** ******** ****.

“**'** **** ****** ****-***-***** ******* *** *** – ******* ******** and ***** – **** *** ****** ********** *** ****** *** being ******** *** *** ****** ******* ****’** **** ********** ** code *** ********************. **** ****** ** ** ** ** *******. ** **** been ******* ** * ****** **** ***** ****** **** ******* the ******. ** *** ** **** **** ********* *** ******* weeks *** – *** *** *** **********. ** ******* ** if **** *** *** ******* **** *** **** ***** **** to ****** ** ****** **** **** * ***** ***. **** happens **** *** ***** ******* ** ***** *** *****?”

***** *** *** **** ** *****, ********* ** ****'* *******. However, ***** ***** ********** ***** **** **** *** ***** *** wanted ** ********** ******* *** ***********. ******* ******** **** **** the ******* *****:

**** **** ** *** *** ** ****** ********* *** ** the ***** *****.

No ******* **** ****

*** *** *** ****** ******** *** *******. ***** ***** *** request *** **** **** *** *** **** * ******* ** this ****.

Comments (13)

**** **** * ******* ********* **** *** ******?

** ******** ** **** **** **** *** ******* ***** *** either ***** ** ***. *******, * **** ***** *** ***** involved. *'* *** **** **** **** ***** **** **** **** of **.

*********** ******. * ****** *** **** ******* ***** ****** ** years *** ** ******* **** ** ******* * ** ******** for *** (**), ***** ********* *** **** *** **** ******* to ********* ******* ********** **** ** ***** *** ******* *********.

**** ******** ********** ** ****** ****** *** **** ***** ** not * ****** ** ***** ** ** **** **** **** Soloway ****** *** **** *** ** *** *** **** * track ****** ** ******** **** *************** *** *** **** ******** arrangements.

**** ******* ** *** *****,*** **** * ******** ** *** **'** ******* **** ****.

**** ** * ***** *** ** **** * ****. ** one ****, ***** ****** ****** ******** ********* *** *** *** to **** ***** *** *********** ******* *** ***** **** ******* about **. ***'* ****** ** ****** ******* **** ********* *** not *********** ****** *****, **** *** **** * ***** **** integration. ** *** ***** ****, ****** **** *******/******* ******** ** charging ******** **** **** **** **** ******, ****** ******* **** can.

*'* *** ** ******, *** ****'* **** ** ****** **** to **. **** *** ** ****** ********* ** * ********* because **** ***, ******* ***** *** ** *********** ******* ****** official ******* ******* *** ** * ******** **** *** **** they ****** ****. ** ****** **** ***** ** ** **** sides.

** *** ****, ****** *** ******** ************ ****** ******* *** a “******” **** *** *** ******* **. **** **** *** back ** *** ******* ****** ****. ***** ***** ** *** JCI ** ******* **.

*** ** *** * "****" ********* ** *** ****?

*** ***** *** **** ***** ****** ** **** * ******* station ******** *’** *** **** *****. * **** **** ****.

**** *** *** * ******** **’* * **** **********. ******* it’s *** * ***** ******* ******* ******* **** * **** cards (*** ******) ** * ******** ******** ******* **** **** or ******** ** ********* ** ********, *** ******** **** ************* you **** ** ******* **** *** ****** * ******** ** match.

** * ************ ****** **** **** **** **** * ******** or *******, **** *** **** ***** **** ** *** ****. If ** ***** *********** **** ** ***** **** * ******* receiver (**** **** * *********** ***) **** *** **** ***** feet ** *** ****.

** ******* ** **** **** ***** ******** ******* **** ******* a ******** **** *** ******** ****** ****** ** *** ******* them. ****, ****’* *** *** ** ***** *** **** **** CID **** ****** ** * ********* *** ********, ***** ****** using **** ****** ****’* ****** **** *****. ******* **** **** to “**** ******* ******.”

* ******** **** *** ***** *** $*,***.** *** **** ***** anything *** *** ***** ** “*** ** * ****” *** it **** *** ****** ** *** *** ***** ********** ******* and ******** ***** *********. ** *** * ***** *** **** to ** ********.

**** (***-******) *** *****-***** *********** ******* ***’* *** ******* ********** between **** ******* ******* *** ************ ******** **** ** ******. It ****** **** ***** ******** ********** ******** ******** ***** *** now ******** ****** ****** ******* ********.

***** *** **** ***** ************* ********* *** ** ******** ** be **** ** **** ******* ** * ** ** ********. Did **** **** ** **** ** ********* **** ***? * believe **** *** **. ***** ****** ** *** ***** ***** and *** * ****** ********* ** *****.

******* * ******* *** *** ******** **’* ********** ******* ******** having ******* ***** ******* ******** ** **.

*** **** ** **** ******* ***** ****** ***** ** * page **** ** ***********

**** ****** ** ***** ***. ****** *** ** **** ** you ***** **** *******.

****** **** **** ******** **** ** *** ******?

** *** *********** ********* *** ****** ** ** (**’* * no *******, ****** **** *****) *** ***** **** ** ***** issues. * ***’* **** ** **** ** *** ******* ** Napco ***** ******* ** ****.

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