IP Camera Failure Rates 2015

By: John Honovich, Published on May 05, 2015

This research answers:

  • What percentage of IP cameras are dead on arrival?
  • What is the average lifespan of IP cameras?
  • What specific manufacturers had notable failure issues?

125 integrators answered an IPVM survey, providing clear patterns on these questions inside.

Dead on Arrivals

Overall, cameras arriving at integrators not working was very low, with nearly half saying that less than 1% of cameras were dead, as shown by the statistics breakdown below:

Obviously, from time to time, manufacturers will have a bad run with a problematic component or part. However, overall, if more than 1% of cameras are dead on arrival, that is likely to be competitively not acceptable.

From what higher end manufacturers have mentioned to us on their DoA rate, integrator's real world experiences match well at the 1% or less level.

Average IP Camera Lifespan

Survey respondents answered: "How many years, on average, for your IP cameras to die?"

Unlike DoAs, the average IP camera lifespan varied far more. However, 2/3rds of integrators reported an average of 4 to 6 years.

Get Notified of Video Surveillance Breaking News
Get Notified of Video Surveillance Breaking News

One challenge that many integrators noted was that a lot of integrators have simply not been deploying IP cameras long enough to truly know as many integrators only started deploying IP cameras in large numbers in the past 5 years.

Average Falling or Rising?

One critical element these statistics cannot answer yet is whether newer cameras, especially the recent wave of $100 MP cameras, will deliver lower average lifespans. Because most integrators have only been using large numbers of these cameras in the last year or two, it is too early to tell if they will have shorter average lifespans.

Notable Manufacturer Failures

Of the integrators with the highest DoA rates and shortest lifespans, the most common pattern was using no-name Asian brands or Arecont.

None of the bigger Western, Japanese nor Chinese manufacturers (Hikvision / Dahua) had significant negative reports. Indeed, Axis and Sony were the brands integrators cited most frequently positively as having the least failures.

Arecont negative reports are consistent with past surveys - Worst IP Camera Manufacturers 2011, Worst IP Camera Manufacturer 2014, and Worst Manufacturer Support 2014.

For failures, Arecont was mentioned the most, by far, with comments such as:

  • "Arecont has the most failures, bad quality."
  • "Biggest problems old MegaVideo Areconts."
  • "Highest fail rate by mfr? Arecont."
  • "Arecont Vision - keep losing connection, units have to be powered down and restarted - in addition many have to be readdressed."
  • "Arecont - we don't use them anymore due to the high incidence of out of box and early failures."
  • "Still have issues (although not as many as we used to) with Arecont. My others perform quite well."
  • "Arecont is the worst we've seen over the years. If we used them, our OOB failure would be greater than 10%."
  • "Some Arecont: Seem to have image issues that cannot be resolved."
  • "Arecont 8185DN-HB. It's a decent camera, just not a reliable exterior camera."
  • "Many older Arecont 180 cameras are starting to die off."
  • "Arecont. We got what we paid for. Don't use them anymore."
  • "Arecont AV8185DN: Total failure or image quality issues"
  • "Arecont. we are experiencing very bad results with the arecont 10meg when used outside in the sun."
  • "Arecont - they do not seem to handle extreme temperatures even if equipped with heater/blower"
  • "Arecont- (heating, cooling problems)"

Arecont's more recent counter was these were old problems, now fixed in newer models. Even if true, the issue remains that so many of those 'old problems' are still out there, causing problems.

3 reports cite this report:

Camera Cable Whip Guide on Aug 03, 2018
Cable whips are one of integrator's least favorite camera features but seem to be unavoidable, now commonplace on dome, turret, and bullet cameras...
Stats: IP Camera Dead On Arrival (DOA) Decline, Near Zero on Jun 01, 2018
New IPVM integrator statistics show that IP camera DoA rates have declined with zero dead on arrival units for many integrators and effectively...
Surveillance Repair Company On Brands and Products That Fail on Jul 06, 2016
Jonathan Pine, CEO of DVR repair company Renova provided details  about which brands of DVR's/NVR's and cameras are most commonly sent in to his...
Comments (18) : PRO Members only. Login. or Join.

Related Reports

Mobile Access Usage Statistics 2019 on Jul 18, 2019
The ability to use mobile phones as access credentials is one of the biggest trends in a market that historically has been slow in adopting new...
Poor OSDP Usage Statistics 2019 on Jul 09, 2019
OSDP certainly offers advantages over decades-old Wiegand (see our OSDP Access Control Guide) but new IPVM statistics show that usage of OSDP, even...
Maglocks Usage Statistics 2019 on Jul 01, 2019
Maglocks divide access control specifiers perhaps more than any other component. Many are concerned about life safety codes, but others cite...
Biometrics Usage Statistics 2019 on Jun 17, 2019
While face and fingerprint recognition are used regularly for smartphones, it is not as common in physical security. In this note, we examine...
ADT Eliminating Acquired Brands, Unifying Under 'Commercial' Brand on Jun 14, 2019
ADT is eliminating the brands of the many integrators it has acquired over the past few years, including Red Hawk, Aronson Security Group (ASG),...
Favorite Wireless Manufacturers 2019 on Jun 12, 2019
Many wireless options exist for video surveillance but how are integrator's overall favorites? 170 integrators answered the question: What is...
Axis Will Not Block Resellers on Jun 10, 2019
While Axis generally has strong favorability amongst integrators, the biggest complaint is their channel model, which results in smaller integrator...
Dumber Techs, Bad Box Movers, Says Australian Distributor on Jun 10, 2019
Techs today are "dumber" than they used to be, despite better education and training and that makes a typical day "frustrating" for one...
"New" Arecont Fixes Failures "Without A Fight" on Jun 05, 2019
The "old" Arecont was infamous not only for its camera failures but for making their "partners" fight to get them fixed. IPVM drew the ire of...
Startup Rhombus Systems Says Twice the Features, Half the Price of Verkada on Jun 04, 2019
Closed cloud systems may be the fastest growing segment of video surveillance with Meraki and Verkada. Now another California company is joining...

Most Recent Industry Reports

History of Video Surveillance on Jul 19, 2019
The video surveillance market has changed significantly since 2000, going from VCRs to emerging into an AI cloud era.  The goal of this history...
Mobile Access Usage Statistics 2019 on Jul 18, 2019
The ability to use mobile phones as access credentials is one of the biggest trends in a market that historically has been slow in adopting new...
New GDPR Guidelines for Video Surveillance Examined on Jul 18, 2019
The highest-level EU data protection authority has issued a new series of provisional video surveillance guidelines. While GDPR has been in...
Wyze AI Analytics Tested - Beats Axis and Hikvision on Jul 17, 2019
$20 camera disruptor Wyze has released free person detection deep learning analytics to all of their users, claiming users will "Only get notified...
Anyvision Aims For 2022 Revenue of $1 Billion on Jul 17, 2019
Only 3 video surveillance manufacturers do a billion dollars or more in annual revenue - Hikvision, Dahua, and Axis. Now, Anyvision plans to join...
HD Analog vs IP Guide on Jul 16, 2019
For years, HD resolution and single cable signal/power were IP camera advantages, with analog cameras limited to much lower resolution and...
How To Troubleshoot Wiegand Reader Problems - Inverted Wiring on Jul 16, 2019
Wiegand is the dominant method of connecting access readers, but problems can arise for installers. In fact, one of the most difficult reader...
ZeroEyes Gun Detection Startup on Jul 16, 2019
A gun detection video analytics startup, ZeroEyes, is being led by a group of 6 former Navy SEALs, aiming to "save lives" by using AI to assist...
Motorola Acquires Watchguard, Adds to Vigilant And Avigilon on Jul 15, 2019
2 years ago, Motorola had no position nor relevancy to video surveillance. Now, they own major video surveillance, LPR and body camera providers...
Hikvision Global News Reports Directory on Jul 15, 2019
Hikvision has received the most global news reporting of any video surveillance company, ever, ranging from the WSJ, the Financial Times, Reuters,...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact