IP Camera Failure Rates

Author: John Honovich, Published on May 05, 2015

This research answers:

  • What percentage of IP cameras are dead on arrival?
  • What is the average lifespan of IP cameras?
  • What specific manufacturers had notable failure issues?

125 integrators answered an IPVM survey, providing clear patterns on these questions inside.

Dead on Arrivals

Overall, cameras arriving at integrators not working was very low, with nearly half saying that less than 1% of cameras were dead, as shown by the statistics breakdown below:

Obviously, from time to time, manufacturers will have a bad run with a problematic component or part. However, overall, if more than 1% of cameras are dead on arrival, that is likely to be competitively not acceptable.

From what higher end manufacturers have mentioned to us on their DoA rate, integrator's real world experiences match well at the 1% or less level.

Average IP Camera Lifespan

Survey respondents answered: "How many years, on average, for your IP cameras to die?"

Unlike DoAs, the average IP camera lifespan varied far more. However, 2/3rds of integrators reported an average of 4 to 6 years.

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

One challenge that many integrators noted was that a lot of integrators have simply not been deploying IP cameras long enough to truly know as many integrators only started deploying IP cameras in large numbers in the past 5 years.

Average Falling or Rising?

One critical element these statistics cannot answer yet is whether newer cameras, especially the recent wave of $100 MP cameras, will deliver lower average lifespans. Because most integrators have only been using large numbers of these cameras in the last year or two, it is too early to tell if they will have shorter average lifespans.

Notable Manufacturer Failures

Of the integrators with the highest DoA rates and shortest lifespans, the most common pattern was using no-name Asian brands or Arecont.

None of the bigger Western, Japanese nor Chinese manufacturers (Hikvision / Dahua) had significant negative reports. Indeed, Axis and Sony were the brands integrators cited most frequently positively as having the least failures.

Arecont negative reports are consistent with past surveys - Worst IP Camera Manufacturers 2011, Worst IP Camera Manufacturer 2014, and Worst Manufacturer Support 2014.

For failures, Arecont was mentioned the most, by far, with comments such as:

  • "Arecont has the most failures, bad quality."
  • "Biggest problems old MegaVideo Areconts."
  • "Highest fail rate by mfr? Arecont."
  • "Arecont Vision - keep losing connection, units have to be powered down and restarted - in addition many have to be readdressed."
  • "Arecont - we don't use them anymore due to the high incidence of out of box and early failures."
  • "Still have issues (although not as many as we used to) with Arecont. My others perform quite well."
  • "Arecont is the worst we've seen over the years. If we used them, our OOB failure would be greater than 10%."
  • "Some Arecont: Seem to have image issues that cannot be resolved."
  • "Arecont 8185DN-HB. It's a decent camera, just not a reliable exterior camera."
  • "Many older Arecont 180 cameras are starting to die off."
  • "Arecont. We got what we paid for. Don't use them anymore."
  • "Arecont AV8185DN: Total failure or image quality issues"
  • "Arecont. we are experiencing very bad results with the arecont 10meg when used outside in the sun."
  • "Arecont - they do not seem to handle extreme temperatures even if equipped with heater/blower"
  • "Arecont- (heating, cooling problems)"

Arecont's more recent counter was these were old problems, now fixed in newer models. Even if true, the issue remains that so many of those 'old problems' are still out there, causing problems.

1 report cite this report:

Surveillance Repair Company On Brands and Products That Fail on Jul 06, 2016
Jonathan Pine, CEO of DVR repair company Renova provided details  about which brands of DVR's/NVR's and cameras are most commonly sent in to his...
Comments (17): PRO Members only. Login. or Join.

Related Reports

Dahua (Un)Favorability Results on Jan 19, 2017
Dahua, the mega-Chinese surveillance manufacturer not primarily owned by the Chinese government has been trying to break out of the shadow of...
Anixter / Bosch Sells Direct to Amazon on Jan 18, 2017
Anixter regularly says they do not sell direct to end users or that they do not do it anymore. However, over the past year, Anixter has sold Bosch...
Genetec Favorability Results on Jan 16, 2017
In the race to the bottom and flight to 'solutions', Genetec has taken a contrary path. The company remains independent, focusing up market,...
ONVIF Favorability Results on Jan 11, 2017
ONVIF has been one of the most debated aspects of the video surveillance industry. On the one hand, its aim to increase interoperability has been...
HD Analog Usage Rising But Barriers Growing on Jan 09, 2017
The good news for HD analog is that its usage is rising, fairly significantly since our 2015 HD analog usage statistics. The bad news for HD...
How Axis Can Beat Hikvision on Jan 09, 2017
Hikvision has rocked the industry globally, bullying former video surveillance revenue leader Axis even in the Western world. What can Axis...
Cisco Favorability Ratings - Positive In Networking, Negative In Surveillance on Jan 06, 2017
Cisco is the big name in networking, but they have not been able to leverage their brand and sizable sales channel in the security industry to the...
Video Surveillance Storage Duration Average Is 1 Month on Jan 06, 2017
IPVM statistics show that 1 month duration for video surveillance storage is, by far, the most common used. However, in contrast to 2012, there...
Hikvision Most Polarizing Favorability Results on Jan 05, 2017
Pro or con, integrators have an opinion on Hikvision. Hikvision scored, by far, the lowest neutral levels on IPVM's favorability results,...
Introduction To Burglar Alarm Systems on Jan 04, 2017
While alarm systems are popular, balancing between the right level of protection, the appropriate components and an acceptable price can be very...

Most Recent Industry Reports

Jim Cramer Sucks Up To Knightscope on Jan 19, 2017
Credit must be given to Knightscope. They are raising money right now and despite their $80 million pre-money valuation against a lowly sub $1...
ADT Launches Canopy - Professional Monitoring For DIY Devices on Jan 19, 2017
The intrusion industry has criticized DIY security systems for years, claiming systems like Canary or Scout cannot match professionally installed...
Dahua (Un)Favorability Results on Jan 19, 2017
Dahua, the mega-Chinese surveillance manufacturer not primarily owned by the Chinese government has been trying to break out of the shadow of...
Paxton Hosted Access - Disruptive Low Dealer Pricing on Jan 19, 2017
Paxton is entering the hosted access game, with BLU, at a cost that is a fraction of key competitors. The different approach could be very...
Geovision Launches Direct Cloud Offering on Jan 18, 2017
Add cloud, subtract integrator. Geovision has launched myGVcloud, an offering that allows consumers to buy cameras and cloud services directly...
Anixter / Bosch Sells Direct to Amazon on Jan 18, 2017
Anixter regularly says they do not sell direct to end users or that they do not do it anymore. However, over the past year, Anixter has sold Bosch...
Smart Power Tools For Security Installs on Jan 18, 2017
Installing a smart camera? Perhaps you should use a 'smart' drill. The intelligent appliance / IoT trend has hit power tools. In this note, we...
Canon 250MP Prototype Targeted At Surveillance on Jan 17, 2017
At one point Axis declared the megapixel race was over, but now parent company Canon is showing an imager that would be a rocket ship in a...
Cut in Half, Everfocus Shifts Strategies on Jan 17, 2017
The race to the bottom impact continues. Now, Everfocus, who used to be one of the larger budget providers, is shifting strategies after years of...
Top ISC West 2017 Booth Moves on Jan 16, 2017
There are significant moves among many major manufacturers on the ISC West show floor, and very few prime spaces left unoccupied. In this report we...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact