IP Camera Failure Rates

Author: John Honovich, Published on May 05, 2015

This research answers:

  • What percentage of IP cameras are dead on arrival?
  • What is the average lifespan of IP cameras?
  • What specific manufacturers had notable failure issues?

125 integrators answered an IPVM survey, providing clear patterns on these questions inside.

Dead on Arrivals

Overall, cameras arriving at integrators not working was very low, with nearly half saying that less than 1% of cameras were dead, as shown by the statistics breakdown below:

Obviously, from time to time, manufacturers will have a bad run with a problematic component or part. However, overall, if more than 1% of cameras are dead on arrival, that is likely to be competitively not acceptable.

From what higher end manufacturers have mentioned to us on their DoA rate, integrator's real world experiences match well at the 1% or less level.

Average IP Camera Lifespan

Survey respondents answered: "How many years, on average, for your IP cameras to die?"

Unlike DoAs, the average IP camera lifespan varied far more. However, 2/3rds of integrators reported an average of 4 to 6 years.

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

One challenge that many integrators noted was that a lot of integrators have simply not been deploying IP cameras long enough to truly know as many integrators only started deploying IP cameras in large numbers in the past 5 years.

Average Falling or Rising?

One critical element these statistics cannot answer yet is whether newer cameras, especially the recent wave of $100 MP cameras, will deliver lower average lifespans. Because most integrators have only been using large numbers of these cameras in the last year or two, it is too early to tell if they will have shorter average lifespans.

Notable Manufacturer Failures

Of the integrators with the highest DoA rates and shortest lifespans, the most common pattern was using no-name Asian brands or Arecont.

None of the bigger Western, Japanese nor Chinese manufacturers (Hikvision / Dahua) had significant negative reports. Indeed, Axis and Sony were the brands integrators cited most frequently positively as having the least failures.

Arecont negative reports are consistent with past surveys - Worst IP Camera Manufacturers 2011Worst IP Camera Manufacturer 2014, and Worst Manufacturer Support 2014.

For failures, Arecont was mentioned the most, by far, with comments such as:

  • "Arecont has the most failures, bad quality."
  • "Biggest problems old MegaVideo Areconts."
  • "Highest fail rate by mfr? Arecont."
  • "Arecont Vision - keep losing connection, units have to be powered down and restarted - in addition many have to be readdressed."
  • "Arecont - we don't use them anymore due to the high incidence of out of box and early failures."
  • "Still have issues (although not as many as we used to) with Arecont. My others perform quite well."
  • "Arecont is the worst we've seen over the years. If we used them, our OOB failure would be greater than 10%."
  • "Some Arecont: Seem to have image issues that cannot be resolved."
  • "Arecont 8185DN-HB. It's a decent camera, just not a reliable exterior camera."
  • "Many older Arecont 180 cameras are starting to die off."
  • "Arecont. We got what we paid for. Don't use them anymore."
  • "Arecont AV8185DN: Total failure or image quality issues"
  • "Arecont. we are experiencing very bad results with the arecont 10meg when used outside in the sun."
  • "Arecont - they do not seem to handle extreme temperatures even if equipped with heater/blower"
  • "Arecont- (heating, cooling problems)"

Arecont's more recent counter was these were old problems, now fixed in newer models. Even if true, the issue remains that so many of those 'old problems' are still out there, causing problems.

 

1 report cite this report:

Surveillance Repair Company On Brands and Products That Fail on Jul 06, 2016
Jonathan Pine, CEO of DVR repair company Renova provided details  about which brands of DVR's/NVR's and cameras are most commonly sent in to his...
Comments (17): PRO Members only. Login. or Join.

Related Reports

Axis Commits To Long-Term Firmware Support on Nov 15, 2017
With the rise of cyber security awareness, and a general increase in hardware reliability, "software warranties" may prove more valuable than...
Top 2017 Trends - Cyber and Analytics on Nov 09, 2017
The 2 clear top 2017 trends, according to IPVM integrator statistics are: Cyber Security Video Analytics This is a change from 2016...
Average IP Camera Cable Run Distance on Nov 07, 2017
Estimating cable lengths can be tricky, seemingly either all guess work or requiring each and every run to be measured, a time consuming task.  To...
Assa August Smartlock Pro Tested on Nov 07, 2017
Failures and set backs in the smartlock business have been commonplace (e.g., Lockitron Admits Failure and issues from our 2017 Kevo test). But...
ZoneMinder Open Source Profile on Nov 06, 2017
The first, oldest and probably the best known open source VMS is ZoneMinder. But where has it gone and is it still relevant today in a world of...
Top Manufacturers Gaining and Losing 2017 on Nov 03, 2017
3 years ago, IPVM statistics accurately and early identified the rise of Hikvision usage across Western markets (see Top Manufacturers Gaining and...
Integrators Know Admin Passwords For Nearly All End-User Systems (Statistics) on Nov 01, 2017
With cybersecurity concerns rising, more scrutiny is being applied to various elements of security implementation. One of those is who knows the...
The Milestone Personal Demo Marketing Campaign on Oct 30, 2017
Waste of money or emarketing innovation? In a program being heavily promoted on their social media channels Milestone is offering to...
Smart Codec Usage Surges - 2017 Statistics on Oct 25, 2017
Smart codec usage has surged in 2017, new IPVM statistics show. Smart codecs are less than three years old, starting in 2015 with Axis. Now, smart...
Assa Abloy Acquires August on Oct 25, 2017
The mega access control manufacturer, Assa Abbloy, has acquired one of the most well funded access control startups, smart lock...

Most Recent Industry Reports

Panasonic Unified Surveillance Strategy Analyzed on Nov 17, 2017
Panasonic is now a "Unified Surveillance" offering, as their ASIS 2017 booth proclaimed: Looking to make a comeback in the security industry,...
Amazon Cloud Cam Is Poor (Tested) on Nov 17, 2017
Retail behemoth Amazon has entered the surveillance market with the Amazon Cloud Cam, the eyes of its just-announced Amazon Key delivery...
Nest Secure Alarm System Tested on Nov 16, 2017
Google's expansion continues, this time into home security with their Nest subsidiary's move into alarm systems. They paid more than a...
Dahua Forbes 'Next Web Crisis' Vulnerability Dispute on Nov 16, 2017
The buffer overflow vulnerability in Dahua products is not in dispute, in fact we covered it when it was first published. What is in dispute is...
Isonas Cofounders Split, Launch Partner/Competitor on Nov 16, 2017
Breaking up is hard to do, especially when door access security is at stake. But that is exactly what has happened at Isonas. Senior employees...
Hikvision China Criticizes The WSJ on Nov 15, 2017
Hikvision, through the Chinese government's authoritative news service, has criticized the WSJ investigation into Hikvision. In this...
PoE UPS Tested (Energy Reconnect) on Nov 15, 2017
In security, backup power is important, but most often requires UPS systems or extra cabling to devices for low voltage power. Now, some have...
Axis Commits To Long-Term Firmware Support on Nov 15, 2017
With the rise of cyber security awareness, and a general increase in hardware reliability, "software warranties" may prove more valuable than...
Hikvision NVR 4.0 Improvements Tested on Nov 14, 2017
Hikvision has released firmware version 4.0 for select NVRs, touting two years of research and development, and claiming "the new generation GUI...
Vivotek Remote Stack Overflow Vulnerability on Nov 14, 2017
A stack overflow vulnerability in Vivotek cameras has been discovered by bashis, the security researcher who has also found vulnerabilities in...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact