IP Camera Failure Rates 2015

Author: John Honovich, Published on May 05, 2015

This research answers:

  • What percentage of IP cameras are dead on arrival?
  • What is the average lifespan of IP cameras?
  • What specific manufacturers had notable failure issues?

125 integrators answered an IPVM survey, providing clear patterns on these questions inside.

Dead on Arrivals

Overall, cameras arriving at integrators not working was very low, with nearly half saying that less than 1% of cameras were dead, as shown by the statistics breakdown below:

Obviously, from time to time, manufacturers will have a bad run with a problematic component or part. However, overall, if more than 1% of cameras are dead on arrival, that is likely to be competitively not acceptable.

From what higher end manufacturers have mentioned to us on their DoA rate, integrator's real world experiences match well at the 1% or less level.

Average IP Camera Lifespan

Survey respondents answered: "How many years, on average, for your IP cameras to die?"

Unlike DoAs, the average IP camera lifespan varied far more. However, 2/3rds of integrators reported an average of 4 to 6 years.

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

One challenge that many integrators noted was that a lot of integrators have simply not been deploying IP cameras long enough to truly know as many integrators only started deploying IP cameras in large numbers in the past 5 years.

Average Falling or Rising?

One critical element these statistics cannot answer yet is whether newer cameras, especially the recent wave of $100 MP cameras, will deliver lower average lifespans. Because most integrators have only been using large numbers of these cameras in the last year or two, it is too early to tell if they will have shorter average lifespans.

Notable Manufacturer Failures

Of the integrators with the highest DoA rates and shortest lifespans, the most common pattern was using no-name Asian brands or Arecont.

None of the bigger Western, Japanese nor Chinese manufacturers (Hikvision / Dahua) had significant negative reports. Indeed, Axis and Sony were the brands integrators cited most frequently positively as having the least failures.

Arecont negative reports are consistent with past surveys - Worst IP Camera Manufacturers 2011, Worst IP Camera Manufacturer 2014, and Worst Manufacturer Support 2014.

For failures, Arecont was mentioned the most, by far, with comments such as:

  • "Arecont has the most failures, bad quality."
  • "Biggest problems old MegaVideo Areconts."
  • "Highest fail rate by mfr? Arecont."
  • "Arecont Vision - keep losing connection, units have to be powered down and restarted - in addition many have to be readdressed."
  • "Arecont - we don't use them anymore due to the high incidence of out of box and early failures."
  • "Still have issues (although not as many as we used to) with Arecont. My others perform quite well."
  • "Arecont is the worst we've seen over the years. If we used them, our OOB failure would be greater than 10%."
  • "Some Arecont: Seem to have image issues that cannot be resolved."
  • "Arecont 8185DN-HB. It's a decent camera, just not a reliable exterior camera."
  • "Many older Arecont 180 cameras are starting to die off."
  • "Arecont. We got what we paid for. Don't use them anymore."
  • "Arecont AV8185DN: Total failure or image quality issues"
  • "Arecont. we are experiencing very bad results with the arecont 10meg when used outside in the sun."
  • "Arecont - they do not seem to handle extreme temperatures even if equipped with heater/blower"
  • "Arecont- (heating, cooling problems)"

Arecont's more recent counter was these were old problems, now fixed in newer models. Even if true, the issue remains that so many of those 'old problems' are still out there, causing problems.

3 reports cite this report:

Camera Cable Whip Guide on Aug 03, 2018
Cable whips are one of integrator's least favorite camera features but seem to be unavoidable, now commonplace on dome, turret, and bullet cameras...
Stats: IP Camera Dead On Arrival (DOA) Decline, Near Zero on Jun 01, 2018
New IPVM integrator statistics show that IP camera DoA rates have declined with zero dead on arrival units for many integrators and effectively...
Surveillance Repair Company On Brands and Products That Fail on Jul 06, 2016
Jonathan Pine, CEO of DVR repair company Renova provided details  about which brands of DVR's/NVR's and cameras are most commonly sent in to his...
Comments (18) : PRO Members only. Login. or Join.

Related Reports

Genetec Security Center 5.8 Tested on Mar 19, 2019
Genetec has released Version 5.8. This comes after a wait of more than a year that caused frustrations for many Genetec partners. Our previous...
Large US University End-User Video Surveillance Interview on Mar 18, 2019
Schools have become targets in modern days of active shooters and terrorist fears. The need for video and access security is high. Universities...
Hikvision Favorability Results 2019 on Mar 18, 2019
Hikvision favorability results declined significantly in IPVM's 2019 study of 200+ integrators. While in 2017 Hikvision's favorability was...
ONVIF Favorability Results 2019 on Mar 15, 2019
In the past decade, ONVIF has grown from a reaction to the outside Cisco-lead PSIA challenge, to being the de facto video surveillance standard...
City Physical Security Manager Interview on Mar 14, 2019
This physical security pro is the Physical Security Manager for the City of Calgary. He is a criminologist by training with an ASIS CPP credential....
Integrator Profitability Bonuses - Statistics on Mar 13, 2019
While winning projects typically gets the most attention, how profitable those jobs turn out to be is key to the long-term success of integrators....
Network Optix Favorability Results 2019 on Mar 11, 2019
Network Optix is arguably the last new VMS. Founded in 2010, more than a decade after most client/server VMS offerings, the company has become a...
BCDVideo Expansion And Switch From HP To Dell Examined on Mar 11, 2019
BCDVideo says they have more than tripled revenue in the past 5 years and are continuing to grow, powered most recently by switching their lead...
Arcules Favorability Results 2019 on Mar 08, 2019
Arcules has amazing advantages. Tens of millions of funding from Canon. Unlimited access to Milestone's source code (see our test results). But...
Church Technology Director Security Interview on Mar 07, 2019
With 40+ years of experience in IT from a wide array of verticals, including US and foreign military, and large corporate and industrial settings,...

Most Recent Industry Reports

Retired Mercury President Returns As Open Options President on Mar 18, 2019
Open Options experienced major changes in 2018, including being acquired by ACRE and losing its President and General Manager, John Berman who...
Large US University End-User Video Surveillance Interview on Mar 18, 2019
Schools have become targets in modern days of active shooters and terrorist fears. The need for video and access security is high. Universities...
Hikvision Favorability Results 2019 on Mar 18, 2019
Hikvision favorability results declined significantly in IPVM's 2019 study of 200+ integrators. While in 2017 Hikvision's favorability was...
ONVIF Favorability Results 2019 on Mar 15, 2019
In the past decade, ONVIF has grown from a reaction to the outside Cisco-lead PSIA challenge, to being the de facto video surveillance standard...
Hanwha Aerospace / Techwin Korean Tax Evasion Raid on Mar 15, 2019
A Hanwha group subsidiary was raided as part of a tax evasion probe. While a Korean news media report listed the raided entity as 'Hanwha...
Installation Course - Last Chance on Mar 14, 2019
This is the last chance to register for the March Installation course. This is a unique installation course in a market where little practical...
City Physical Security Manager Interview on Mar 14, 2019
This physical security pro is the Physical Security Manager for the City of Calgary. He is a criminologist by training with an ASIS CPP credential....
US Drafting Separate Rule for NDAA Dahua/Hikvision 'Blacklist' on Mar 14, 2019
The most debated provision of the NDAA ban of Dahua, Hikvision, Huawei, et al. is the so-called 'blacklist' provision which would ban any company...
OpenALPR Acquired By Mysterious Novume on Mar 13, 2019
Startup OpenALPR has been acquired by Novume, a company virtually unknown in the industry. While there are many LPR providers (see our directory),...
Milestone Machine Learning Camera Auto-Setting Examined on Mar 13, 2019
Milestone wants to improve image quality using Machine Learning to solve the problem of "a camera doesn't know what it is being used for",...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact