IP Camera Failure Rates 2015

By: John Honovich, Published on May 05, 2015

This research answers:

  • What percentage of IP cameras are dead on arrival?
  • What is the average lifespan of IP cameras?
  • What specific manufacturers had notable failure issues?

125 integrators answered an IPVM survey, providing clear patterns on these questions inside.

Dead on Arrivals

Overall, cameras arriving at integrators not working was very low, with nearly half saying that less than 1% of cameras were dead, as shown by the statistics breakdown below:

Obviously, from time to time, manufacturers will have a bad run with a problematic component or part. However, overall, if more than 1% of cameras are dead on arrival, that is likely to be competitively not acceptable.

From what higher end manufacturers have mentioned to us on their DoA rate, integrator's real world experiences match well at the 1% or less level.

Average IP Camera Lifespan

Survey respondents answered: "How many years, on average, for your IP cameras to die?"

Unlike DoAs, the average IP camera lifespan varied far more. However, 2/3rds of integrators reported an average of 4 to 6 years.

Get Notified of Video Surveillance Breaking News
Get Notified of Video Surveillance Breaking News

One challenge that many integrators noted was that a lot of integrators have simply not been deploying IP cameras long enough to truly know as many integrators only started deploying IP cameras in large numbers in the past 5 years.

Average Falling or Rising?

One critical element these statistics cannot answer yet is whether newer cameras, especially the recent wave of $100 MP cameras, will deliver lower average lifespans. Because most integrators have only been using large numbers of these cameras in the last year or two, it is too early to tell if they will have shorter average lifespans.

Notable Manufacturer Failures

Of the integrators with the highest DoA rates and shortest lifespans, the most common pattern was using no-name Asian brands or Arecont.

None of the bigger Western, Japanese nor Chinese manufacturers (Hikvision / Dahua) had significant negative reports. Indeed, Axis and Sony were the brands integrators cited most frequently positively as having the least failures.

Arecont negative reports are consistent with past surveys - Worst IP Camera Manufacturers 2011Worst IP Camera Manufacturer 2014, and Worst Manufacturer Support 2014.

For failures, Arecont was mentioned the most, by far, with comments such as:

  • "Arecont has the most failures, bad quality."
  • "Biggest problems old MegaVideo Areconts."
  • "Highest fail rate by mfr? Arecont."
  • "Arecont Vision - keep losing connection, units have to be powered down and restarted - in addition many have to be readdressed."
  • "Arecont - we don't use them anymore due to the high incidence of out of box and early failures."
  • "Still have issues (although not as many as we used to) with Arecont. My others perform quite well."
  • "Arecont is the worst we've seen over the years. If we used them, our OOB failure would be greater than 10%."
  • "Some Arecont: Seem to have image issues that cannot be resolved."
  • "Arecont 8185DN-HB. It's a decent camera, just not a reliable exterior camera."
  • "Many older Arecont 180 cameras are starting to die off."
  • "Arecont. We got what we paid for. Don't use them anymore."
  • "Arecont AV8185DN: Total failure or image quality issues"
  • "Arecont. we are experiencing very bad results with the arecont 10meg when used outside in the sun."
  • "Arecont - they do not seem to handle extreme temperatures even if equipped with heater/blower"
  • "Arecont- (heating, cooling problems)"

Arecont's more recent counter was these were old problems, now fixed in newer models. Even if true, the issue remains that so many of those 'old problems' are still out there, causing problems.

3 reports cite this report:

Camera Cable Whip Guide on Oct 02, 2019
Cable whips are one of integrator's least favorite camera features but seem...
Stats: IP Camera Dead On Arrival (DOA) Decline, Near Zero on Jun 01, 2018
New IPVM integrator statistics show that IP camera DoA rates have declined...
Surveillance Repair Company On Brands and Products That Fail on Jul 06, 2016
Jonathan Pine [link no longer available], CEO of DVR repair...
Comments (18) : Members only. Login. or Join.

Related Reports

Fever Camera Sales From Integrators Surveyed on Jun 01, 2020
Fever cameras are the hottest trend in video surveillance currently but how...
Mobile Access Control Usage Statistics 2020 on Sep 21, 2020
Most smartphones can be used as access control credentials, but how...
Integrated IR Camera Shootout 2020 - Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision, Panasonic, Uniview, Vivotek on Jan 30, 2020
The best and worst cameras tested in this IPVM shootout showed major...
IP Camera Browser Support: Who's Broken / Who Works on Dec 10, 2019
For many years, IP cameras depended on ActiveX control, whose security flaws...
Facial Recognition: Weak Sales, Anti Regulation, No Favorite, Says Security Integrators on Jul 07, 2020
While facial recognition has gained greater prominence, a new IPVM study of...
Beware Rigged China Fever Cameras on Sep 08, 2020
Many China fever camera manufacturers have rigged algorithms dynamically...
Worst Camera Manufacturers 2020 on May 06, 2020
Which camera manufacturer have integrators had the worst experience with in...
Uniview Deep Learning Camera Tested on Jul 14, 2020
Uniview's intrusion analytics have performed poorly in our shootouts. Now,...
Coronavirus Hits Manufacturers, Standing Now, Worse To Come on Apr 06, 2020
Coronavirus is hitting security manufacturers, though overall modestly for...
Vulnerability Directory For Access Credentials on Feb 20, 2020
Knowing which access credentials are insecure can be difficult to see,...
South Korea Bus Outdoor Temperature Screening Endangers Public on Aug 26, 2020
These $80,000+ South Korea bus stations have gained world-wide attention but...
Masks Cause Major Facial Recognition Problems on Feb 24, 2020
Coronavirus is spurring an increase in the use of medical masks, which new...
Anixter Runs Fake Coronavirus Marketing Using Shutterstock Watermarked Images on Jul 24, 2020
Coronavirus faked marketing is regrettably commonplace right now but Anixter...
Cheap Camera Problems at Night on Feb 19, 2020
Cheap cameras generally have problems at night, despite the common perception...
Dahua, Hikvision, ZKTeco Face Mask Detection Shootout on Jun 19, 2020
Temperature tablets with face mask detection are one of the hottest trends in...

Recent Reports

OnTech Smart Services Partners With Google and Amazon To Compete With Integrators on Sep 25, 2020
A pain point for many homeowners to use consumer security and surveillance is...
The Future of Metalens For Video Surveillance Cameras - MIT / UMass / Immervision on Sep 25, 2020
Panoramic cameras using 'fisheye' lens have become commonplace in video...
Hikvision Sues Over Brazilian Airport Loss on Sep 24, 2020
Hikvision was excluded from a Brazilian airport project because it is owned...
China General Chamber of Commerce Calls Out US Politics on Sep 24, 2020
While US-China relations are at an all-time low, optimism about relations...
Verkada Disruptive Embedded Live Help on Sep 24, 2020
Call up your integrator? Have someone come by the next day? Verkada is...
IP Networking Course Fall 2020 - Last Chance - Register Now on Sep 23, 2020
Today is the last chance to register for the only IP networking course...
Drain Wire For Access Control Reader Tutorial on Sep 23, 2020
An easy-to-miss cabling specification plays a key role in access control, yet...
Norway Council of Ethics Finds Hikvision Human Rights Abuses "Ongoing" on Sep 23, 2020
Hikvision's involvement in "serious human rights abuse" in Xinjiang is...
IPVM Camera Calculator User Manual / Guide on Sep 23, 2020
Learn how to use the IPVM Camera Calculator (updated for Version 3.1). The...
Installation Course Fall 2020 - Save $50 - Last Chance on Sep 22, 2020
This is a unique installation course in a market where little practical...
SimpliSafe Business Security Launched Examined on Sep 22, 2020
SimpliSafe has launched "SimpliSafe Business Security" that the company...
FLIR CEO: Many New Fever Entrants "Making Claims That The Science Just Won't Support" on Sep 22, 2020
FLIR's CEO joins a growing number calling out risks with fever / screening...
China Bems Temperature Measurement Terminal Tested on Sep 22, 2020
Guangzhou Bems (brand Benshi) is the manufacturer behind temperature...
Axis Exports To China Police Criticized By Amnesty International on Sep 21, 2020
Axis Communications and other EU surveillance providers are under fire from...
Milestone XProtect on AWS Tested on Sep 21, 2020
Milestone finally launched multiple cloud solutions in 2020, taking a...